My account hacked coins stolen ; any advise

[drm]

Can you give us more information? What account was hacked? What did you do? I'm pretty sure Etherscan(if you're referring to https://etherscan.io/) was never a wallet service, only a blockchain explorer to trace wallets and transactions.

Yes you are right; it was https://etherscan.io/.  

did you already email support team about this?

etherscan is just an explorer..

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[virendarnagpal]

You need to learn what mistakes you made and invest in a hardware wallet for sure if you decide to dabble in crypto again. Trezor works well with myetherwallet.

Of course I will use hardware wallet now as suggested.

[virendarnagpal]

Try to calm down first, Because you can not get any help you can get if that is what happens all we can do is to comfort you with your lost and learn from this mistake, You should learn to put some necessary security measures and don't be satisfy in the given security of an online wallet, Well if you had resources and money for a cold storage wallet better get one if you don't want this things to happen again, Or if not Try to get further information in the forum to further protection for your wallet, And as well sorry for the lost.

Thanks; cold store hardware wallet will be really helpful.

[Deepa18dec]

Can you give us more information? What account was hacked? What did you do? I'm pretty sure Etherscan(if you're referring to https://etherscan.io/) was never a wallet service, only a blockchain explorer to trace wallets and transactions.

Yes you are right; it was https://etherscan.io/.  

did you already email support team about this?

No support can help you now. Your coins are gone, its bad and I feel sorry for you. You can take a lesson from this. Never ever install any malicious software, never login in any unknown website with your credentials. Bookmark your wallet addresses and try not to login directly with private key so that it doesn't happen in future.

[keninu]

I can't give you any advice, if your assets in your wallet have been moved by someone who hacked your wallet. because all that is in vain, because your coins and tokens will not be able to come back again, all I can suggest to you now is, you have to be more careful in maintaining your wallet, keep the private key in a safe place, not to people others know.

[clonely]

I'm very sorry for you. This is a very difficult situation. I hope there is a solution but unfortunately it is very difficult to follow it and get it back.

[Stedsm]

You need to learn what mistakes you made and invest in a hardware wallet for sure if you decide to dabble in crypto again. Trezor works well with myetherwallet.

Of course I will use hardware wallet now as suggested.

After watching the history of this thread, I've concluded a few things for you:

1. Etherscan is just an explorer, so it has nothing to do with the hack. You (and anyone) can only use it to watch your address for your complete stats as to how many ETH and other tokens are available in it (just as Read-Only mode in PC).

2. Myetherwallet is a wallet providing service, but they clearly ask you that you should bookmark https://www.myetherwallet.com/, as well, go through the slides and understand how you can stop yourself from being scammed (or your coins stolen).

3. Ask your friend why he thinks that keeping a telegram chat open may get your mobile/PC hacked? I've never encountered such a scenario. The only thing that matters is, if you've put your private key in a chat (sometimes some bots ask it for some giveaway purposes, but stay away from them as they will just swipe your money off a second later you give it to them).

4. Even if you don't have a hardware wallet (best if you could buy one) and if you can't afford to get one, here's a tip for you:

- Save your private key at a safe place and never, ever share it with anybody. Your private key is the only thing that you need to keep safe from anyone in this space, and if you can't do this, I guess you may never be able to safeguard your coins.

- If you're worried about your private key, I'd suggest you go for a Keystore file. You can find more info below:

Keystore File (UTC / JSON)
This is encrypted by the password you chose.
This is the recommended version to save.
This Keystore file matches the format used by Mist so you can easily import it in the future.
Make sure to have multiple backups.

Source: https://myetherwallet.github.io/knowledge-base/private-keys-passwords/difference-beween-private-key-and-keystore-file.html

[babarian]

I am sorry for what you experienced. I also experienced something like what you experienced right now. My lost DEB (Debitum Network) token has been stolen by others, and I can only see proof of the transaction on myetherscan, and the rest I can only surrender to the situation that I experienced

[mk4]

First of all, try to find out how they got access to your wallet. 

Check your system for any malware, trojans in specific that might have access to your clipboard or have a keylogger installed.
Also check your browser history to see if you've ever logged in through a phishing website.

What wallet are you using with Etherscan?  Ethereum Wallet, Parity Wallet, MyCrypto, MyEtherWallet or Metamask?

One of my friends told me that if telegram chat is left open ; hackers can attack using telegram.  Is it true?

Nope. Nothing is going to happen to you unless you do something like sending someone your private key, or download something fishy through telegram. I'm leaning more to the first possible scenario though, did you give anyone else your wallets private key? Probably through an airdrop?

[mostpatientpp]

You must be strong and find the reason how they can hack your coin. After that, i think you should change your wallet.

[dgreat]

This is obvious that hackers are always out there looking for account to bug into. Every day past one events or incidents of complaints by account holders crying to being hacked and account compromised by this insane hackers. My advice is this,  before opening an account you are advised to keep your keys secret and to take note or notice of the genuine site as not to fall prey of this hackers,  Avoid mail sent directly to your box requesting you to just click linking you to the main page this is just their tricks in getting your details and get access to your account. I would advise you open another account because using the compromised account would not be safe anymore as they can take advantage of it at any time. Sorry about your coins as it is all gone. You just need to be more careful and protect your private keys and mind your loggings.

[SAYDAKHMETOV]

My coins were also taken from my wallet (MyEtherwallet). I thought that he was hacked. It turned out not so. I was looking where I could make a mistake. And found a mistake. (MyEtherwallet) is not easy to crack if you do not make a gross mistake yourself.

[SAYDAKHMETOV]

My advice. look you have not indicated your secret code by any chance. You could enter it randomly somewhere. And on the Internet, there are people who only earn money from this. Be careful and attentive. Keep the keys very well. Otherwise, you will remain without any coins)))

[Kemarit]

my etherscan (MyEtherwallet) was hacked coins stolen; little confused and sad;

First: Etherscan is a a blockexplorer for ethereum blockchain.
Second: If you have been hacked then there's no way can get it back because its irreversible.
Third: Let this be a lesson to you. Hackers are everywhere so just be careful. Don't click any suspicious link and of course protect you private key. Perhaps you fall for this trap Take care from a update Link on MyEtherWallet on Bitcointalk !

[virendarnagpal]

You need to learn what mistakes you made and invest in a hardware wallet for sure if you decide to dabble in crypto again. Trezor works well with myetherwallet.

Of course I will use hardware wallet now as suggested.

After watching the history of this thread, I've concluded a few things for you:

1. Etherscan is just an explorer, so it has nothing to do with the hack. You (and anyone) can only use it to watch your address for your complete stats as to how many ETH and other tokens are available in it (just as Read-Only mode in PC).

2. Myetherwallet is a wallet providing service, but they clearly ask you that you should bookmark https://www.myetherwallet.com/, as well, go through the slides and understand how you can stop yourself from being scammed (or your coins stolen).

3. Ask your friend why he thinks that keeping a telegram chat open may get your mobile/PC hacked? I've never encountered such a scenario. The only thing that matters is, if you've put your private key in a chat (sometimes some bots ask it for some giveaway purposes, but stay away from them as they will just swipe your money off a second later you give it to them).

4. Even if you don't have a hardware wallet (best if you could buy one) and if you can't afford to get one, here's a tip for you:

- Save your private key at a safe place and never, ever share it with anybody. Your private key is the only thing that you need to keep safe from anyone in this space, and if you can't do this, I guess you may never be able to safeguard your coins.

- If you're worried about your private key, I'd suggest you go for a Keystore file. You can find more info below:

Keystore File (UTC / JSON)
This is encrypted by the password you chose.
This is the recommended version to save.
This Keystore file matches the format used by Mist so you can easily import it in the future.
Make sure to have multiple backups.

Source: https://myetherwallet.github.io/knowledge-base/private-keys-passwords/difference-beween-private-key-and-keystore-file.html

Definitely it's my mistake; the material which I am reading now I should have read at the start.  Thanks for guiding.

[Trixie28]

We cannot recover the token that have been hacked by anonymous hacker. It will be a lesson to minimize to log in from an anonymous site so that you can not be a victim of phishing sites. I would suggest to you is to have a more backed up wallet to put on it and other another wallet.

[Mpamaegbu]

my etherscan (MyEtherwallet) was hacked coins stolen; little confused and sad;

With each passing day, occurrences such as this keep hardening my resolve not to ever use MEW again. Despite all the complexities with downloading keystone file and all that, it proves to still be porous with security of tokens. Sorry about your loss OP but I will advise you to get apps like Imtoken or Coinomi for your ERC tokens. The process is simple but effective to securing your funds with just the passphrase and your password.

[RussCryptoBull]

First of all,  sorry for the  lost,  then The only advice I have for you is next time you should take full responsibility of your digital assets,  use a strong password, don't CLCIK on any link you see .

[sakahayang]

my etherscan (MyEtherwallet) was hacked coins stolen; little confused and sad;

I suggest that you do not take too long to be sad, leave what has been lost. now you have to create a new wallet and move all your assets into a new wallet.
don't let your assets be stolen by someone else again.

[takihaha]

All of that is useless, because your coins and cards will not be able to come back anymore, all I can suggest for you now is that you have to be more careful in maintaining your purse. Keep your private key in a safe place. Now you have to create a new wallet and transfer all your belongings to a new wallet.