i had a btc.com wallet for like a year now and never had any issues when i worked with small amounts until
The last Day when i received a 5 BTC Transaction And boom when i try to send the funds to another wallet that sh*t pop up
<<There was a problem sending your transaction Cosigning is disabled for this wallet, please contact support!>>>
https://i.redd.it/jrdwhwluaa521.pngIt seems like They locked the funds and now they are displaying a nosense error what is "cosigning" ? like for real they killed the total concept of bitcoin wich is being decentralized shame !
how can you lock someones funds ,Don't you know they have important things to do with that money in that specific time
and what's funny they suggest in their faq page contacting support i sent 4 tickets and not a single reply ! i don't want to flood their mailbox with more
i contacted them on telegram and they don't even understand what i am saying it seems they don't even understand english
i contacted them on twitter and they suggested sending an email to support dude this is for real ? this is mind blowing god can't belive it
i feel like i'm the most stupid person on earth to use this wallet and seeing my 5 btcs getting locked
note : they provide a backup pdf file but i lost it like i though i won't need i have my password and everything with me
( i know that was a mistake too)
it's been two days now at the time of writing this and my business is stopped good job guys good job bitmain i'm thinking about suing them for now there is a lot of questions to ask why it happened only when i received a big amount and not before
Update : after a decade someone just replied to my email saying :
<<" Your wallet has been disabled for security reasons.,Don't worry, we will help you enable your wallet again!
Our security system detected suspicious activity on your wallet. To keep your wallet safe, follow the steps below:
- Change your password.- Provide the support secret from your backup PDF >>
basically they think my wallet got hacked or something like that man ? that was so kind of you I don't need your security dude ? bro you can keep your security to yourself let me just control my own wallet man ? there is 5.6 bitcoins in there that i need to move and you are locking them
does this reply even solve the problem ?
Okay Let's say they are trying to be superman and save my wallet from bad guys :
why don't they specify the suspicious behavior that their system detected so it dosen't look like a big scam ? what if their system is stupid and detects false positives or flags ? why don't they send an email or show me a warning on the wallet ? why don't they reply to emails immediately ? if i knew the wallet was disabled or flagged why would i ever use that address to receive my funds why they still have not enabled it after i the owner of that wallet contacted them
i sent them an email back saying that i changed my password and i don't have that backup sheet let's see what they will say
Update 2 : i was able to get the wallet enabled again and move my funds after explaining to the support that i'm the owner and the wallet is fine and their stupid not working systems flagged it incorectly So this guys thinks they are paypal and they can lock whoever funds they want and they will not respond to your emails and they just killed 5 days of my business trying to reach them and move my fund when i could have used million other wallets to receive my money
It seems like im not the only one And a lot of people have complained before on this issue on their facebook page you can read the reviews, maybe they use this scam for evil purposes maybe they don't want you to move your bitcoins so you don't sell them and drive the price down these are just assumptions so
Be carefull guys even one of their telegram staff said that their wallet is shitty
NEVER EVER FOREVER USE THIS UNLESS YOU WANT YOUR MONEY LOCKED !!!!
REDDIT THREADS WHERE I ANSWERED LOTS OF QUESTION :
https://www.reddit.com/r/Bitcoin/comments/a7pkj1/btccom_wallet_biggest_scam_warning/