Does anyone have a company name and address or even just the number for minerEU?
Some way to get a response from them?
Hi, It seems we need to explain a few things :
1, @pictsidhe We will appreciate your understanding, and we can certainly sort everything out. As far as I understand, you think the compensation is given, but has not been executed or too slow to ship to you. We will try to proceed with this order.
2, Regarding address , We are in London E14, and we have given our details to a lot of pickup users. We can not however release this to public given the value of these goods is so high and potential security risks.
3, We are pretty quick and swift on email.
contactus@minereu.com . if we haven't get back to you, really want to say sorry to you. As far as we understand. there are 2 users like you who has orderred a batch that you find hard to sell because of the situation. Half of it is due to the condition of these miners and half of it is due to the price drop.
4, as you can see, after your report, we have dropped the price and we are honest about the condition of the miner. we have sold most of it by now. We do not intend to send you those miners, we are here to do business, and Gridseed sent us those miners we don't even know about. We have asked for compensation, and you get 20% as compensation. these shows we truely want to resolve this issue. it is a bit slow, but please understand we need to talk to gridseed about it that is why it is slow.
7th May, you told me this:
if you place another order on our website with 20 usb miners, we will modify the order and set it for free for you and dispatch to you immediately
8th May:
order processed, sorry for your inconvenience again
If you say an order will be despatched immediately, then decide that actually, you're going to wait 8 days after it was 'processed' to send it. You really should have told me so rather than ignoring me. It didn't even take you that long to send out the original order even though it involved an international money transfer.
I wasn't happy about getting used miners, nor seeing the price drop below my cost price and my wholesale advantage disappear for new orders. A week after the 'immediate' compensation you grudgingly gave was processed, it hadn't been sent. Are you really surprised that I have been getting increasingly worried about this order and whether you will actually give any compensation? If you'd been quicker, I'd have ordered more. I have had BTC ready to send for over a week.
I've still got a lot of dead ones to sort out too, I had 2 DOA and I think 5 have died subsequently. How do I proceed with those? Can I get refunds or replacements, or did I lose the warranty by taking the compensation?
I'll try emailing you again, but you keep not replying
