Sorry for the late reply, I actually did not see this until now, but I wanted to make sure we addressed any concerns no matter how old they are.
The service is not well established but people are already having bad experiences on the website. You can check the official thread for more details. I wouldn't advise you to trust them with amounts you can't afford to lose.
I'm not really sure where the idea that we are not well established comes into play. We actually are very well established within Canada and have been around since 2014. We have the backing of quite a large number of bitcoiners and are very active in the Vancouver bitcoin community including sponsoring numerous educational events. We are also active in the development of BTCPay server, as we were the first merchant to be onboard to the opensource project. That being said, of course, there is a degree of trust in using any service where you need to pay before you receive goods. The majority of our products are delivered quickly within 2 confirmations or instantly with lightning. We always advise clients to try small amounts to get a feel for our service, however many of our clients are doing larger amounts as well.
I saw that you have already been answered on their thread, but note that they just say they are from Canada, they do not give more details of exactly where they are:
https://coincards.ca/about-us/does not have relevant information
avoid using a lot of money on this site, use small amounts of money and for several times. so if they steal youm you will not lose much money
We actually are located in Surrey. You can find this here:
https://coincards.ca/contact-us/ but we also are in Vancouver quite often running or sponsoring community events and conferences. We have even made our way across Canada at times attending events in Calgary, Toronto, and Montreal. We obviously do enjoy our privacy, as do our clients so we do not list our office addresses, but we make sure that we excel in communications and support. We are in no way hiding who we are.
Seems like the site has gotten some pretty mixed reviews but mostly positive according to their official bitcointalk account linked by Omega (
here too), and there doesn't seem to be a requirement for ID or KYC as far as I can tell in the thread I linked, so that's a bit of a plus. They seem legit as far as I can tell right now. Pretty impressive the site's been up since 2014 and the OP of the official thread still seems to be active almost five years later.
Yes, we started in 2014 and have grown year over year in the bitcoin space. We generally have really good reviews, mostly from Twitter. We try to keep an eye on everywhere we are posted about, but sometimes we miss something. We try to address any issues that might come up right away but sometimes we do miss the odd one, like this thread.
If anyone has any issues, questions or concerns, please feel free to PM me or even email us at
support@coincards.com. Our support turn around is usually pretty quick and answered within a few hours.
Thanks everyone!
