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Author Topic: Electrum support question... pending transaction (long time)  (Read 328 times)
Rooboy (OP)
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January 07, 2019, 11:32:56 PM
 #1

Hi - I don't know a lot about blockchain and confirmations but I have a transaction showing pending in my Electrum wallet.... but looking at it on Blockchain there's 67 confirmations showing.  It has been about 1 day showing pending. 

Shouldn't it be through by now with all those confirmations?  Is there anything I can do?  It normall takes 30-60 mins to appear in the wallet.



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Once a transaction has 6 confirmations, it is extremely unlikely that an attacker without at least 50% of the network's computation power would be able to reverse it.
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January 07, 2019, 11:36:17 PM
 #2

Click the coloured dot in the bottom right corner... and see what the number of blocks showing under "blockchain" is...

If it isn't showing "557502 blocks" or higher, then the server you are connected to is lagging and not updating properly. Try switching to a different server.


Also, what colour is the dot in the bottom right corner? Is it green?

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TryNinja
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January 07, 2019, 11:36:22 PM
 #3

Is your Electrum wallet synchronized? (is there is a green dot at the bottom-right corner of the wallet?)

Try changing your Electrum server. Or going to %appdata%/Electrum folder and deleting the blockchain_headers file.

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Rooboy (OP)
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January 07, 2019, 11:43:54 PM
 #4

There's no green dot.  No. of blocks is 557449.  It has always shown 'synchronizing' at the bottom left, I don't think I've seen a green dot there yet.

I think I'm on auto-connect for the server.  I'll try changing that.

The server name says yuio.top.  I can't see another server name to choose.  How do I change that?

Thanks a lot to both for the help.
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January 07, 2019, 11:52:17 PM
 #5

I've tried changing to another server from the list but the button in the bottom RH corner stays red.  Any other tips on that?
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January 07, 2019, 11:57:53 PM
Merited by bones261 (1)
 #6

I've tried changing to another server from the list but the button in the bottom RH corner stays red.  Any other tips on that?
Go to Tools -> Network. Find the server with the highest "Height" (from the list on the "Overview" tab and select it. Try changing from server to server (from the ones with highest "Height" until your wallet synchronizes).

If it doesn't work, try what I said above: Or going to %appdata%/Electrum folder and deleting the blockchain_headers file.

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Rooboy (OP)
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January 08, 2019, 12:08:19 AM
 #7

thanks again for the help.  My list shows limits and not heights, and there's no info there.  Just dashes -.  And there's no overview tab.  Could I have an older version?

I have deleted the file you said.  And when I go back in the same server is selected with just the synchronizing icon and message.  This time 477636 blocks.

Am I on an older version (2.5.4) and should I just keep working through the server list? 

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January 08, 2019, 12:10:21 AM
Merited by bones261 (1)
 #8

Am I on an older version (2.5.4) and should I just keep working through the server list? 
Wait... you're using version 2.5.4 of Electrum??!? Shocked Shocked Shocked

Yeah, that'll be your issue... older versions are known to have sync issues. Update to 3.3.2 here: https://electrum.org/#download

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January 08, 2019, 12:31:19 AM
 #9

Am I on an older version (2.5.4) and should I just keep working through the server list?  
Damnn, you are almost 4 years outdated. Do like HCP said and update to the latest version.

I'm pretty sure this will fix it.

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Rooboy (OP)
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January 08, 2019, 12:35:25 AM
 #10

haha yeah it's been a while.

Ok I updated...now when it opens there's two wallets that say they are incomplete and cannot be opened.  But the one the transaction is showing pending in (Default Wallet) can be selected and I press next....then it seems to revert to one of the other wallets and says it is incomplete and cannot be opened...


What do I do now???  
Again, I really appreciate the help...

PS - I did use it about 8 months ago without an issue... Sad
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January 08, 2019, 01:01:09 AM
 #11

~
Do you have your backup seed? If so, you could just restore your wallet.

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Rooboy (OP)
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January 08, 2019, 01:15:11 AM
 #12

I have the seed given when I first opened the account - would that be the one to use?

And would that be restoring the wallet in the new version?
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January 08, 2019, 01:19:51 AM
 #13

I have the seed given when I first opened the account - would that be the one to use?
Yes.

And would that be restoring the wallet in the new version?
You can use the seed whenever you want to restore your wallet (regardless of the version). Since your wallet isn't (somehow) working, you can try restoring it while in the new version.

P.S: NEVER LOSE THIS BACKUP SEED! Without it, you can't restore your wallet if anything happens with it.

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Rooboy (OP)
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January 08, 2019, 01:26:03 AM
 #14

yes ok - thanks.  Is there a way to open the new version without it trying to open the existing wallets?  It keeps coming up saying they are unable to be upgraded then just exits out of the software.
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January 08, 2019, 01:27:38 AM
 #15

yes ok - thanks.  Is there a way to open the new version without it trying to open the existing wallets?  It keeps coming up saying they are unable to be upgraded then just exits out of the software.
Only if you have the backup seed of those wallets: Go to the %appdata%\Electrum\wallets folder and delete the wallet files (or even better, move them to another folder - like your Desktop).

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Rooboy (OP)
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January 08, 2019, 02:00:22 AM
 #16

ok....wallet files moved.  Seed used to reopen the wallet in the new version...seems to be going well until I get an error about being unable to retrieve the Terms of Service... (tired defeated face emoji!)

Any ideas on that one???

I've remained online the whole time...

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January 08, 2019, 02:10:23 AM
Last edit: November 15, 2023, 07:48:26 AM by HCP
 #17

Terms of Service? Are you using a "2FA" wallet that uses the TrustedCoin service? Huh

What is the seed type shown as when you started to restore the wallet?


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Rooboy (OP)
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January 08, 2019, 02:19:21 AM
 #18

Yes I'm pretty sure I was.  I think I have an option to restore without the 2FA...  I'll try that unless there's another suggestion?
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January 08, 2019, 02:26:16 AM
 #19

I just tried and was able to create a new 2FA wallet and it retrieved the ToS for TrustedCoin fine. Maybe its a DNS/routing issue on your end? Huh Can you view https://api.trustedcoin.com/#/electrum-help Huh

So, I guess, your options are to either wait and try again later... or restore without the 2FA.

If you go for the 2nd option, it'll basically revert to the same functionality as a 2-of-2 multisig wallet where both sets of private keys are in the same wallet... you might want to consider moving your coins to a new wallet to prevent any issues further down the road.

If you aren't pressed for time, maybe wait for a bit and try again later to see if the TrustedCoin works? Huh


EDIT: see if you can access this in your browser: https://api.trustedcoin.com/2/tos?billing_plan=electrum-per-tx-otp

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January 08, 2019, 02:33:54 AM
 #20

The seed type was 2FA I think.  I've managed to enter the seed in now, and disabled the 2FA, which has opened the new electrum version...  but I have the red light saying I am not connected.

Select server automatically is on...any reason it's not connecting?

Yes I could view that trusted coin site... yes I'll move my coins once can get them back!!

Why won't it connect now?
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