I Lost ETH Automatically From Ledger Nano S

[YousufEDGE]

Hi guys,

Today I lost my ETH automatically from my ledger nano s I didn't give my private keys to anyone and my hardware was also kept secure in safe place so as my recovery sheet. I contacted ledger support and didn't get any response yet, but it is weird to see all ETH gone from it. Below is the transaction details. I think I am not going to get it back but just wondering is there any hope? 

https://etherscan.io/tx/0x157c86c86a7ab4ebad7f5f54fe5ca242ba1eb234e34bec84ab856c4be329b149

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[batang_bitcoin]

Are you really sure that you never did something wrong such as entering your private keys to a form just to claim an airdrop or free token?

I checked my wallet that's stored on my nano ledger s and it's still there. It's impossible that someone will transfer your funds without knowing the private key. Did you just bought a second hand ledger nano s and its private keys were already generated? didn't you reset it?

[YousufEDGE]

Are you really sure that you never did something wrong such as entering your private keys to a form just to claim an airdrop or free token?

I checked my wallet that's stored on my nano ledger s and it's still there. It's impossible that someone will transfer your funds without knowing the private key. Did you just bought a second hand ledger nano s and its private keys were already generated? didn't you reset it?

I bought it from official website directly from factory. I initialized it before setting it up. 

[batang_bitcoin]

Are you really sure that you never did something wrong such as entering your private keys to a form just to claim an airdrop or free token?

I checked my wallet that's stored on my nano ledger s and it's still there. It's impossible that someone will transfer your funds without knowing the private key. Did you just bought a second hand ledger nano s and its private keys were already generated? didn't you reset it?

I bought it from official website directly from factory. I initialized it before setting it up.  

Okay so there's no problem with the generation of private keys since you are the one who initiated it.

Do you remember other activities that you did that required you to write private key while filling up a form or same?

[Jating]

It's weird, Nano S is one of the best if not the best hardware wallet out there. I think you need to rethink the steps you have taken, perhaps you were online or something that might have leaked your Private Key somewhere.

Maybe its better if you could post your issues in this thread: Development & Technical Discussion > Alternative clients.

I'm sure someone more technical can give you an answer.

[UAE Seasider]

Wow that is pretty messed up those things are supposed to be totally secure. I only heard about people buying ones that had already been set up and losing out that way but as your re-initialised it as well that should have been covered. Hope you get some satisfactory support from them.

[Amalker]

Hi guys,

Today I lost my ETH automatically from my ledger nano s I didn't give my private keys to anyone and my hardware was also kept secure in safe place so as my recovery sheet. I contacted ledger support and didn't get any response yet, but it is weird to see all ETH gone from it. Below is the transaction details. I think I am not going to get it back but just wondering is there any hope? 

https://etherscan.io/tx/0x157c86c86a7ab4ebad7f5f54fe5ca242ba1eb234e34bec84ab856c4be329b149

Yea, it is strange, maybe your recovery seed was compromised (i.e. make a photo) and someone just recover your account on another Ledger device?
Interesting, what support will answer.

[batang_bitcoin]

Wow that is pretty messed up those things are supposed to be totally secure. I only heard about people buying ones that had already been set up and losing out that way but as your re-initialised it as well that should have been covered. Hope you get some satisfactory support from them.

That's the first thought that came to my mind but it came from him that he's the one to unbox the device.

If something happened and its a fault from the ledger, they will take full responsibility on it. I forgot to mention that maybe you'll get a quicker attention if you'll post this on https://www.reddit.com/r/ledgerwallet/

[jrrsparkles]

Hi guys,

Today I lost my ETH automatically from my ledger nano s I didn't give my private keys to anyone and my hardware was also kept secure in safe place so as my recovery sheet. I contacted ledger support and didn't get any response yet, but it is weird to see all ETH gone from it. Below is the transaction details. I think I am not going to get it back but just wondering is there any hope? 

https://etherscan.io/tx/0x157c86c86a7ab4ebad7f5f54fe5ca242ba1eb234e34bec84ab856c4be329b149

You or someone made transaction from your wallet so nothing to be blamed about the wallet here,either you lost your private key or it taken from you without your knowledge.Do you remember that you bought it from the official site only? there were lot of clone sites also doing the same thing with setup wallets to steal others money.

[juchin]

Hi guys,

Today I lost my ETH automatically from my ledger nano s I didn't give my private keys to anyone and my hardware was also kept secure in safe place so as my recovery sheet. I contacted ledger support and didn't get any response yet, but it is weird to see all ETH gone from it. Below is the transaction details. I think I am not going to get it back but just wondering is there any hope? 

https://etherscan.io/tx/0x157c86c86a7ab4ebad7f5f54fe5ca242ba1eb234e34bec84ab856c4be329b149

This thing is very so strange because there has been no such case before like this. If your wallet is not active, why can ETH be transfered? Maybe your families or someone had used your wallet. You should check it out again

[YousufEDGE]

Thank you all for the response so no hope for me? Pretty sure I got it from Official website and Ledger Live app says that it is genuine 

[batang_bitcoin]

Thank you all for the response so no hope for me? Pretty sure I got it from Official website and Ledger Live app says that it is genuine 

Did you sent an email already or posted on their official reddit/twitter handle?

[debby070]

Is ledger nano a hardware wallet? If so, I guess it is not really secured even though you have the private keys, the manufacturer might include some hardware that can track your transactions and steal some of your cryptos.

[asriloni]

Thank you all for the response so no hope for me? Pretty sure I got it from Official website and Ledger Live app says that it is genuine 

I'm sorry for your lost and then no hope to get back your amount and it looks like all of your balance has already stored to the scammer's wallet. Never try to use ledger wallet because it's crap wallet and never believe any other person that suggest you to use it. Sell it and buy trezor wallet. it puts a lot of security layer to your amount and that will be more secure. A bunch of people have complained about how shitty ledger wallet is. I use trezor from 2016 and i never get any problem with it.

[knuckey]

Are you going to participate in fake forks from ETN and ETCV, which will occur in the near future? If it's true, then that's why you lost your ETH, see this thread Warning: Crypto Scammers are Taking Advantage of Ethereum Hard Fork Concerns

[Baofeng]

Is ledger nano a hardware wallet? If so, I guess it is not really secured even though you have the private keys, the manufacturer might include some hardware that can track your transactions and steal some of your cryptos.

What kind of question is this? Do your research our ledger nano before saying its not secure. The OP is lost and don't know what happen and didn't even say that Nano has flaws in its security.


To the OP, there's has been a lot of post, Maybe you need to reach to them and post on the appropriate board so that you can have a idea as to what happened to your ETH. Nano S has been in this business for quite some time now and I'm sure that they won't simply ignore this kind of issues.

[muslol67]

There is something strange here. Your ETH moved away but your claim is never share your key! It is quite impossible. There is a wrong somewhere. You have to find it first.

Sorry for your lost I hope you'll find way to get back.

[Svelto]

This is a strange incident given that you ordered the hardware wallet from the official store and didn’t reveal your private key. Can you think of anything about filling in some forms or went to a phishing website?

[killat]

Hi guys,

Today I lost my ETH automatically from my ledger nano s I didn't give my private keys to anyone and my hardware was also kept secure in safe place so as my recovery sheet. I contacted ledger support and didn't get any response yet, but it is weird to see all ETH gone from it. Below is the transaction details. I think I am not going to get it back but just wondering is there any hope? 

https://etherscan.io/tx/0x157c86c86a7ab4ebad7f5f54fe5ca242ba1eb234e34bec84ab856c4be329b149

If you did not expose your private key on any scam site technically it's impossible to lose your Eth as the hacker needs to approve physically from the Ledger's button the transaction.

Just try to remember where you could have exposed your seed and don't this ever again.

[jrrsparkles]

Thank you all for the response so no hope for me? Pretty sure I got it from Official website and Ledger Live app says that it is genuine 

You are not going to get it back any way since the transaction is confirmed and check the receiver address,it looks suspicious for me,someone may changed the device inbetween for stealing your device.

BTW most secured wallet also lost its value in this case.