FortuneJack Casino Refuses to Pay 20 BTC Won From Jackpot!

[verusfides]

FortuneJack Casino refuses to pay 20 BTC that I had won from a jackpot simply because they said that there was bugged money in play. A user suggested I should post here with the hopes of getting some input from the community. Their website is www.fortunejack.com. There's a TL:DR below for those who want to know the basic gist of it.

Hello, someone on BTCointalk said that I should inquire to you about a problem I have recently had with FJ if you could please take a look.

Hello FortuneJack community my username is < username removed > on the website known popularly as fortunejack.com. I am coming to you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

(TL;DR below)

Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.

This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.

About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit. Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?

TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.

This is a simple copy and paste of the original draft I had posted on another popular site that mediates online gambling called www.AskGamblers.com You can find the whole conversation thread regarding this incident here. https://www.askgamblers.com/casino-complaints/fortunejack-casino-uses-excuse-for-bug-in-one-game-to-refuse-payment-of-another-games-jackpot

I know it is a long shot and I know you guys may have questions of your own that you would like to ask, so feel free and I will respond accordingly. I am admitting 0 fault or liability and placing 100% gross negligence towards the casino and it's staff members, as well as management.

Thank you for your time.

[Butterscotch Cartman]

I''ve seen this countless times.  Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons.  They are scammers plain and simple.

[FortuneJack]

Hello Dear Player,



As a FortuneJack Casino Representative, I would like to issue a final response on this thread to clear up the situation.



We have launched an investigation within the company for this very delicate case which involved several departments, including thorough relations with game developers to determine if the win was made from the bug money. This is what we have finally concluded:



In the attached file you can see Bet ID (first column), Spin ID (second column), Real BPS (third column), User BPS (fourth column), Bet Amount (fifth column), Win Amount (sixth column), Key (seventh column) and Hash (eighth column). In the usual cases of winning Win Amount equals of Bet Amount multiplied on RealBPS.



WinAmount = BetAmount × RealBPS



View Bet History:   https://drive.google.com/file/d/1iLLzeap4MdHwMeVyun3lHA2JxUkPG8lg/view?usp=sharing

As we can see in the file Win Amounts are almost the same every time and are more than Bet Amount × Real BPS. Based on these facts we can state that bet from the player was affected by the bug from the game and finally, an inadequate winning was made.



Also, I’m attaching the screenshot of our back-office. (all the personal information is hidden due to a privacy policy.) In this screenshot, you can see that in every bet BPS is 200 which is another proof of the sad happening on the game site and evidence that game had an unexpected and undetermined bug.

https://imgur.com/a/xNcg85q



As said in our Terms & Conditions and I believe that any casino representative would agree with me, we are not able to issue a winning made with bug money. According to all mentioned above and because of the bet made by verusfides was with money earned by the bug we are unable to consider winning as a relevant.



We, of course, realize the delicacy of the situation and we are not trying to put the blame on players. We understand this is the inconvenience and we are deeply sorry for this confusing situation.



But despite everything and our positive attitude to the user verusfides, we have to strictly follow our rules this is the only way we can react in this case.



The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Also, I want to mention that this is the misuse of scam accusation rules because there is nothing in this situation which should be considered as a scam.

Cheers,

[Lauda]

If it was really a bug, then it was handled rather properly.

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Actually, they didn't need to do any of this.

View Bet History: https://docs.google.com/spreadsheets/d/153ZyqbJpZKBX-L2mZDJPH5sWtwDcU9g92OXQcG9uIng/edit?usp=sharing

Why does this require me to sign in to gmail? Make it publicly accessible.

I''ve seen this countless times.  Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons.  They are scammers plain and simple.

Just go away.

[verusfides]

If it was really a bug, then it was handled rather properly.

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Actually, they didn't need to do any of this.

View Bet History: https://docs.google.com/spreadsheets/d/153ZyqbJpZKBX-L2mZDJPH5sWtwDcU9g92OXQcG9uIng/edit?usp=sharing

Why does this require me to sign in to gmail? Make it publicly accessible.

I''ve seen this countless times.  Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons.  They are scammers plain and simple.

Just go away.

I think you're misunderstanding. The bug was from a previous game. They did not give out knowledge to it's players of the bug being in affect even though they had already known of the issue at hand. I played that game upon their notifications and their advertising and in between that game and the plinko game where I won the jackpot 13 hours later they failed to notice anybody of the situation at hand or to even show any sort of customer support regarding the situation. They were only concerned with reacquiring the jackpot I had hit and were quick to say they can not issue the money to me because it is from bugged money. Yet these people can not prove that it was from the bugged money alone or if it was with the bugged money at all. I had money I had personally deposited to play initially. You'd have to understand that this was within the course of 13 hours and I had played on the website all day and on all different games. I did not immediately jump from a bugged game to the Plinko game where I had hit the jackpot. They fail to acknowledge their own Limits of Liability rules and only adhere to this one rule: 7. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

However lets look at the whole Limits of Liability rules they lay out for their players:

1. Your participation in the Games and Services is solely at your own risk. No warranty regarding the use of the Website, Games or Services is provided by us.We do not warrant that the software, Games, Services or the Website (collectively: “our services”) are appropriate for you or for their purpose.

2. We do not warrant that our services are free from any errors.

3. We do not warrant that our services are free from interruptions.

4. We are not liable for any damages, expenses, or losses which may or may not have arisen from the use of our services.

5. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

6. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

7. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.


I repeatedly question them about the rules that lay above and below their rule that stripped me of my jackpot in the first place yet they refuse to reply to anything related to those rules. They were in gross negligence for not warning players before hand and allowing a malfunctioning game to be allowed to be playable even after they were notified and they clearly knew the situation at hand. My jackpot was only 20 BTC yet it states in any liability that is directly caused by the influence of FortuneJack they would pay out no more than up to 30 BTC max. Yet I have had to stay up nights to respond to them because we live on different time zones. Only to have them delay me another day, and then the day becomes a week, the week now becomes three weeks and now soon to be a month. The other thing is, if these people even at once considered the well-being of their players and had that much respect in regards to myself or any other person on the website. They would have at least suggested a courteous notion to ask when the best time to reach me would be. These people haven't done a single thing in the right. So please don't side with them when they are simply not showing you the whole picture. I am and have been willing to show everyone that this Casino is fully neglecting the people who make such an establishment possible.

They had so much of a nerve to ask me would a casino pay out any money won from a bug. I told them a casino would not allow a bugged machine to run rampant for more than half a day so they could strip it's players at the door as they try to withdraw.

[Hhampuz]

I'm not really sure why you continue to bang on the drums regarding this one.. Everything has been explained to you but you are still trying to find some sort of loophole to get your ineligible win.

Just drop it.

[game-protect]

If you have a legal issue, you ask gamblers?

And if you are injured, you go to the bakery?

[verusfides]

I'm not really sure why you continue to bang on the drums regarding this one.. Everything has been explained to you but you are still trying to find some sort of loophole to get your ineligible win.

Just drop it.

You're convincing me more so than ever that you have some part in all of their decision. I'm not the one using one rule in the plethora of Terms and Conditions to avoid paying a player. That's the FortuneJack casino so stop trolling when you can't even solidify a good reason why the Casino shouldn't pay me. Just go back to sidelining and let the big boys talk it out ok? No need to get your brain all worked up in information you clearly don't understand or comprehend.

[Hhampuz]

I'm not really sure why you continue to bang on the drums regarding this one.. Everything has been explained to you but you are still trying to find some sort of loophole to get your ineligible win.

Just drop it.

You're convincing me more so than ever that you have some part in all of their decision. I'm not the one using one rule in the plethora of Terms and Conditions to avoid paying a player. That's the FortuneJack casino so stop trolling when you can't even solidify a good reason why the Casino shouldn't pay me. Just go back to sidelining and let the big boys talk it out ok? No need to get your brain all worked up in information you clearly don't understand or comprehend.

They shouldn't pay you because there was a bug in the game that made you win a bunch of money. Sure, they should have caught it earlier but it was a bug nonetheless.

[MadZ]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

[game-protect]

They shouldn't pay you because there was a bug in the game that made you win a bunch of money. Sure, they should have caught it earlier but it was a bug nonetheless.

During the time when he made the bets for Plinko and won the jackpot, nothing of his account balance was declared as bug.

Afterwards ForuneJack is only allowed to cancel money he unfustifiably received through the bug, but not his whole account balance or winnings.

If my bank puts mistakenly or by a bug $10,000 to my account balance and I transfer it to an investment platform and win $100,000 and transfer it back to my bank account, then my bank can only withdraw the mistakenly given $10,000 and not my whole $100,000!

However, verusfides is a typical brain wash victim!

First he drives cars without insurance while he could have played with consumer protection service inclusive and after being scammed he asks gamblers and brain washers!

[Hhampuz]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

[MadZ]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Interesting.

First of all, I'd like FortuneJack to be a bit more transparent and make that google doc actually viewable to the public.

I think there are a few fair ways to approach this.

1. Re-evaluate his bets on non-bugged games (plinko, etc.) and treat it as if his starting balance was .009 for this series of bets. Any bet made for more than his total balance would be considered an all in. Given he said he was gambling for 8+ hours, it is possible he would've started plinko with more than .009 and still won the entire jackpot.
2. Re-evaluate his bets on non-bugged games (plinko, etc.) and treat his bets as proportional to the size of his bankroll at the time. Assuming he tried to cash out .45 of the 2 BTC he won at the beginning, he would've started the legitimate betting series with a bankroll of 1.55 BTC, or 172x his deposit. So, simply reduce every bet by a factor of 172.

Considering it was ultimately FortuneJack's error, I think it would be fairest to go with the higher value of the approaches mentioned above.

The value for the second comes out to .116 BTC, meaning the additional bug bounty he received is only .09 BTC.

A closer look at the other wagers is necessary to determine the value from the first approach.

[verusfides]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

[Hhampuz]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

You deposited 0.009BTC, the game you were playing was the game where the bug happened, the game that you gave you a high balance. If you deposit 0.009BTC it is impossible for you to bet 0.0197BTC on a single spin/roll/game, is it not?

And I know you'll say "There's no way they can know if I would deposit again or not to bet that amount on plinko", but we can only look at the data that has been presented to us. We can't start thinking about what could have happened if something else would have happened.

[verusfides]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

Also let me add something on top of this. I had clearly made it aware even without the bug I would've kept depositing, as they can even see I deposited nearly 1600 USD after they had removed the jackpot funds from me. Show me proof they wouldn't have taken the jackpot under some flawed Liability Rule they have. It's amazing the amount of ignorance you're putting into this. I already know you don't read things all the way through so go on over to their limits of liability under terms and conditions and read every rule. Tell me why they're allowed to only keep the one rule that'll protect them from returning my funds to me while ignoring every other rule placed on there. You said to me I'm twisting words. What were am I twisting under those terms of liability that they are supposed to adhere by.

[verusfides]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

You deposited 0.009BTC, the game you were playing was the game where the bug happened, the game that you gave you a high balance. If you deposit 0.009BTC it is impossible for you to bet 0.0197BTC on a single spin/roll/game, is it not?

And I know you'll say "There's no way they can know if I would deposit again or not to bet that amount on plinko", but we can only look at the data that has been presented to us. We can't start thinking about what could have happened if something else would have happened.

Wtf are you saying? Do you listen to your words before you type? Me depositing after is data that shows I would've kept going regardless of the bug. Also what you say is true in the regard that it would be impossible to bet that amount on a single roll, but by you denying the factors of all the other games that I had partaken that evening you are neglecting the deposit money that was in play at that current standing. Furthermore, if we delve further into that fact the amount I used to make that Plinko bet could've been funds that I had won with my balance in those other games.

So this is where the big question comes into play. The amount is a little shy of 2x my initial deposit. Meaning from the bug money that would be roughly 5% of that bug money which had actually been used. Also to point that if you can give and take all the funds that I may or may not have won with my deposit would be only slightly greater or lesser or maybe not even any of the bug money.

[Hhampuz]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

You deposited 0.009BTC, the game you were playing was the game where the bug happened, the game that you gave you a high balance. If you deposit 0.009BTC it is impossible for you to bet 0.0197BTC on a single spin/roll/game, is it not?

And I know you'll say "There's no way they can know if I would deposit again or not to bet that amount on plinko", but we can only look at the data that has been presented to us. We can't start thinking about what could have happened if something else would have happened.

Wtf are you saying? Do you listen to your words before you type? Me depositing after is data that shows I would've kept going regardless of the bug. Also what you say is true in the regard that it would be impossible to bet that amount on a single roll, but by you denying the factors of all the other games that I had partaken that evening you are neglecting the deposit money that was in play at that current standing. Furthermore, if we delve further into that fact the amount I used to make that Plinko bet could've been funds that I had won with my balance in those other games.

So this is where the big question comes into play. The amount is a little shy of 2x my initial deposit. Meaning from the bug money that would be roughly 5% of that bug money which had actually been used. Also to point that if you can give and take all the funds that I may or may not have won with my deposit would be only slightly greater or lesser or maybe not even any of the bug money.

But it is a useless discussion because you didn't win on those other games with your initial deposit, you won on the other games from the ineligible win you had on Adrenaline, which was your first game. What happened after really doesn't matter as it is, again, "what if" scenarios.

I'll stop responding now, if I were you I'd talk to MadZ as he seems to be willing to help you out.

[verusfides]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

You deposited 0.009BTC, the game you were playing was the game where the bug happened, the game that you gave you a high balance. If you deposit 0.009BTC it is impossible for you to bet 0.0197BTC on a single spin/roll/game, is it not?

And I know you'll say "There's no way they can know if I would deposit again or not to bet that amount on plinko", but we can only look at the data that has been presented to us. We can't start thinking about what could have happened if something else would have happened.

Wtf are you saying? Do you listen to your words before you type? Me depositing after is data that shows I would've kept going regardless of the bug. Also what you say is true in the regard that it would be impossible to bet that amount on a single roll, but by you denying the factors of all the other games that I had partaken that evening you are neglecting the deposit money that was in play at that current standing. Furthermore, if we delve further into that fact the amount I used to make that Plinko bet could've been funds that I had won with my balance in those other games.

So this is where the big question comes into play. The amount is a little shy of 2x my initial deposit. Meaning from the bug money that would be roughly 5% of that bug money which had actually been used. Also to point that if you can give and take all the funds that I may or may not have won with my deposit would be only slightly greater or lesser or maybe not even any of the bug money.

Then by their standards since I had not used up that whole 2.0 BTC to get to that bet and the equal or lesser value of 5% of it was used they should only be allowed to subtract 5% of that plinko wager since that would indeed be the amount of bugged money that was in play BECAUSE they can not 100% ascertain that it was with either my initial deposit or the casinos bugged money. Am I being clear to you?

[verusfides]

Out of curiosity, what was your initial deposit?

Could you have made the bets you did on Plinko without winning the first 2 BTC?

IIRC he deposited 0.009BTC and placed bets on plinko for ~0.02BTC.

So no, he could not have made those same bets without the ineligible winnings.

Provide evidence of that exact statement. I played in more than 20 games in 13 hours that night. You're willing to say 100% that that couldn't have been my deposit money? You can't satisfy that claim with any proof told you to stop trying to comment things you're severely unaware of. Idc how much of a model citizen you seem to be on bitcointalk because right now you're acting like FortuneJacks very own clown.

You deposited 0.009BTC, the game you were playing was the game where the bug happened, the game that you gave you a high balance. If you deposit 0.009BTC it is impossible for you to bet 0.0197BTC on a single spin/roll/game, is it not?

And I know you'll say "There's no way they can know if I would deposit again or not to bet that amount on plinko", but we can only look at the data that has been presented to us. We can't start thinking about what could have happened if something else would have happened.

Wtf are you saying? Do you listen to your words before you type? Me depositing after is data that shows I would've kept going regardless of the bug. Also what you say is true in the regard that it would be impossible to bet that amount on a single roll, but by you denying the factors of all the other games that I had partaken that evening you are neglecting the deposit money that was in play at that current standing. Furthermore, if we delve further into that fact the amount I used to make that Plinko bet could've been funds that I had won with my balance in those other games.

So this is where the big question comes into play. The amount is a little shy of 2x my initial deposit. Meaning from the bug money that would be roughly 5% of that bug money which had actually been used. Also to point that if you can give and take all the funds that I may or may not have won with my deposit would be only slightly greater or lesser or maybe not even any of the bug money.

But it is a useless discussion because you didn't win on those other games with your initial deposit, you won on the other games from the ineligible win you had on Adrenaline, which was your first game. What happened after really doesn't matter as it is, again, "what if" scenarios.

I'll stop responding now, if I were you I'd talk to MadZ as he seems to be willing to help you out.

Lets follow your scenario since this right here is the pinnacle of stupidity. I stated I only played that game because of their suggestions and advertising. They advertised this game while it was bugged. So since they had coaxed me into playing a game that I would've most likely disregarded had it not been their suggestion for me to play I would not be in this very chatroom arguing with a belligerent who only seems to be fitting the pieces of the case at hand the way he sees fit for his own viewing. Talk about skewed and one sided perception right?