Hello everyone ! Earnbet is not paying my winnings . i've deposited 3331 TRX and after 3 tennis bets i wanted to withdraw my all funds ( 5977 TRX) . i see my withdraw request marked as error and my funds are not either in my acc or in my wallet. If you don't want me to bet in your casino you may void my bets i can understand but even stealing my deposit amount it's too much. I didn't do anything wrong my tennis bets were fair. id: Lilayo .
Am not on the technical board of Earnbet, but I can do my best to direct you on the best route to take that may help you get somewhere.
Firstly, check your public address on Tronscan to see the latest inbound transactions, if you see a failed transaction, copy the ID as a proof your transaction failed on the Blockchain. If you didn't see any transaction at all, it was an internal server error.
Next is to contact support via live chat or through email while providing your account ID, the exact amount, the timestamp of the withdrawal, a screenshot of the error status page, while stating clearly what happened and ask for a reset or manual processing of your payout.
You can also check the community channels on telegram or discord to see if such issues were already escalated.
Please also be careful not to give out your password or private keys to anyone on these channels as official admin only need your username to search it up on the database log.
Since they said you already contravene section 6, i wonder what that is, but still try to get a reasonable explanation or do a critical personal research as to what you did wrong to have such issues.