Hello!
This is me Swofty a Cloudbet user. Who is still waiting for my withdrawal! Now they have blocked me because I bet on Superbowl! While they are investigating. And my bet won also by the way. So they just said its cancelled and refunded. Easily Smiley so yes they blocked my account with no notice. And the reason when i asked why im blocked is that I bet on Superbowl.I had been nice and patient to them. But now this get really makes me worry and stress. 330 BTC is alot of money. That is for myself and for my family savings.
To tell you the truth. I withdrawed on January 2, 2019 they asked me a documents. Which I gave right away. I gave them my drivers license ID. I gave them my tax document, and I even took a photo of myself holding a paper saying Cloudbet, my username Swofty and the date. I even gave them our marriage certificate, gave them water bill which is name of my wife and an ID of my wife. And then we both took a picture also holding our IDs together.I just want to get my rightful winnings. I deposited a total of 129 BTC in their website. And I never cheat or I never did something wrong. I just want to take my winnings and be happy.
But now this makes me sick and I just dont know what to do. Since they are responding a robot like respond or an repeating answer everytime.I had been patient enough. Cloudbet guys knows that. And I just really want to take my winnings. Because I gave every documents I could give. And I had been a nice customer. Please. Just please give me my rightful winnings. Thank you!
Albert
https://www.askgamblers.com/casino-complaints/cloudbet-casino-delayed-330-btc-paymenthttps://steemit.com/cloudbet/@johnycomelately/cloudbet-com-anonymous-cryptocurrency-sportsbook-and-amp-casino-accused-of-free-rolling-playersI really do not know the real story. It's hard for me to pick a side at the moment. But reading after the links it's assumable the OP really deposited the large amount of money and the case is very serious. I did not have any idea that people risk 129
BTC in a betting site.This means gambling industry is really making big money and probably losing as well.
Let's assume you made 330
BTC from your initial 129
BTC then it's a lot of money for cloudbet too to return.
I am not justifying them but for a company when they are about to send this kind of big money, they need to ensure that they are not making any mistake. I hope this is what cloudbet is doing and if that is right then you will get your money. I really hope - this is the situation.
On the other side of the coin, if cloudbet starts becoming greedy and don't want to give your money and creating silly issues/excuses then you are in trouble. I am not sure if they are legally bound to give the money back to you. These betting sites/casinos have a lot of terms which they use to get away from a situation.
I will follow this topic to see where it ends. In the mean time I will wish you good luck.
Update: Just read
this article in steemit. This is not looking good. They already have several accusations against them. Mistake can happen once or twice but not again and again.
Case of the player deposited 5 BTC
Cloudbet.com locked the player out of his account and demanded his personal identification documents for KYC (Know-Your-Customer) verification, and the player obliged. However, after giving the player the runaround, cloudbet.com used his American citizenship as the basis for confiscating his funds and closed the account.
The player after winning 3 BTC (over $20,000 value at the time)
Cloudbet's justification for their shady behaviour was that the player had opened multiple accounts which is against their Terms and Conditions. Apparently, this gives them the right to appropriate the player's winnings and deposit.
A user after winning 4.5 BTC
It is worth noting that the his US citizenship didn't stop cloudbet.com from keeping the 1 BTC - $3,400 - that he lost prior to depositing again. They triggered KYC only after the player won big and tried withdrawing his winnings. Thus, it is safe to assume that, had the player lost the second deposit he wouldn’t have been asked for verification.
I am having this feeling that cloudbet is creating another situation to keep your money. At this stage I am not sure however I guess you need to take legal action against them if that is possible so that the company can be seized by the authority. This can not guarantee your money back though. Again good luck.
