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Author Topic: Cloudbet not responding for my 330 BTC withdrawal  (Read 3432 times)
CloudbetRonnie
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February 06, 2019, 12:29:43 AM
 #41

Hello dear Bitcointalk community.
This is Ronnie from the main support department of cloudbet.
I would like to inform that Swofty (Albert Castillo) were contacted about his issue.
As every single platform/exchange/casino we have deposit and withdraw fees.
Albert transaction was large and we always handle that kind of withdraw request maunally for security reasons.
Our fees is one of the most lower in the market, and they are 1% for withdraw.
Albert were informed in order to receive his withdraw, he should proceed payment for the withdraw fees.
Albert were contacted by our CEO for confirmation about his case, because the amount of bitcoins its not small.
I would like to inform the bitcoin community that also Albert violated our Terms of Service also.
He were warned and informed.
Email verification and everything required were also send to the player.
Any future false arguments and free text stories based on no proof against our name, will continue to break our Terms of Service.
Albert were not the only person claiming ownership of this account, but also friend of him trying to manipulate and lie our team.
Albert tried to cheat, lie and manipulate, and if he like to receive any future help from us, he should also let the community that information.
He and his friend both claimed ownership of the account which also violating our Terms of Service.
Our terms are not negotiable, our fees also.
We are looking forward to fix Albert issue about the withdraw request, but if he continue trying to manipulate, lie and cheat, we will not tolerate it.
Albert, you can contact us any time for solution about your problem.
You were never ignored by our team and never will be.
But i would like to inform that you are one step away from being IP banned and ignored for future support requests if you continue to lie, manipulate and try to cheat our team with friends.

Thanks,

Ronnie @ Cloudbet
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marlboroza
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February 06, 2019, 12:39:00 AM
 #42

~
If you don't mind posting this from account Cloudbet, which didn't, as I can see, change password:



@OP please share this information:

Who contacted who first and where? To whom you shared email/telegram? How this contact happened? Help with time stamps.

Don't pay anyone anything.

Swofty
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February 06, 2019, 12:40:09 AM
 #43

Use your main account Smiley thanks. Many fakes
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February 06, 2019, 12:43:42 AM
 #44

Use your main account Smiley thanks. Many fakes

Who contacted who first and where? To whom you shared email/telegram? How this contact happened? Help with time stamps.

Don't pay anyone anything.
Huh

Swofty
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February 06, 2019, 12:48:08 AM
 #45

Yeah. Im sure they will reply on AskGamblers.

Yes i wont pay anything to anyone, they are threating me just as you see on emails. And until now they are messaging me on telegram.
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February 06, 2019, 01:29:19 AM
 #46

Yes i wont pay anything to anyone, they are threating me just as you see on emails. And until now they are messaging me on telegram.

Most likely it's not Cloudbet but rather someone trying to phish you.

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February 06, 2019, 02:57:36 AM
 #47

Yeah. Im sure they will reply on AskGamblers.

Yes i wont pay anything to anyone, they are threating me just as you see on emails. And until now they are messaging me on telegram.

Swofty,

AskGamblers won't get your money back.
Like you I had an issue with a website for a much smaller amount, and without GP I would have never get compensated.

Cloudbet are not helping you, and they could "investigate" your account or bets for years!

In fact, by doing so they could close down in a few months or years, or close the site and open a new one, and leave you unpaid. The longer you wait then the higher is your risk of not getting paid.

I have no interest in lying to you, what interest do I have in doing so? I can tell you that I have no sympathy for unscrupulous businesses and I hate so much seeing what they do to you.

By all means I don't see any other way to get your money without legal aid, and I did try contacting local lawyers in Curacao a few years ago, they all wanted a chunk paid in advance and some didn't even bother responding and most told me they cannot help me and that it's a waste of time (contact me in private if you want to see proofs of that). My claim was for a much smaller amount around 2-3 BTC.

The only one who was courteous and helped me get my money back was GP. GP can get this resolved for you because it will hit Cloudbet where it really should.

Cloudbet had POSITIVE trust in this forum and look where it led you. Ignore the negative ranking and just hear what plan GP has for you. If you do it on a no-win-no-fee basis what do you have to lose?

The least you can do is just giving it a try. You gave AskGamblers a try and it was proven futile, why don't you try a real and a genuine legal channel this time? What do you have to lose? The bare minimum you can do is speaking to that lawyer and see what he thinks about it, and if GP mentioned in this thread all this consultation is free of charge, then why not try it and hear a professional opinion about your case instead of using forums and AskGamblers that seem to be not helping you move forward with this?

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February 06, 2019, 04:09:29 AM
 #48

Use your main account Smiley thanks. Many fakes

If you can forward the email to me, I can tell you if it is a spoof email or a real one.
Swofty
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February 06, 2019, 04:12:23 AM
 #49

I am waiting for them to respond on AskGamblers. Or in my email. But for now they are not responding.

Its been a month and 4 days to be exact while i wait for my rightful winnings to be withdrawed.

By the way they answered to Ginalli on AskGamblers but not to me. If Ginalli is here i hope your case will be solve. And hopefully mine too.

I hope Cloudbet will reply here too. The REAL Cloudbet
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February 06, 2019, 04:51:02 AM
 #50

I am waiting for them to respond on AskGamblers. Or in my email. But for now they are not responding.

Its been a month and 4 days to be exact while i wait for my rightful winnings to be withdrawed.

By the way they answered to Ginalli on AskGamblers but not to me. If Ginalli is here i hope your case will be solve. And hopefully mine too.

I hope Cloudbet will reply here too. The REAL Cloudbet

If you simply wait you won't get your 330 BTC.
They will continue to provide you the very same answer that they "investigate" the account.

I've heard of William Hill doing "investigation" for over 2 years.

I do agree you shouldn't pass your info to others here because so many are trying to cheat or scam you claiming they are the real CloudBet but nonetheless, CloudBet won't hand over 330 BTC out of their good will gesture. They are aware of your posts but don't seem to be too concerned with them.

I would advise you just talk to Game Protect's lawyer, dont share any info yet if you are not feeling safe but just talk to GP and get this resolved. You have to use legal channels here, 330 BTC is not an amount that CloudBet would simply pass along to you. You have to use a lawyer in cases like this and you need a Curacao based lawyer for that.

Curacao is not a 100% clean of corruption, it's a small island and that's why many websites establish themselves there.

If you disagree with all this, then at least explain why, what's not reasonable in talking generically without providing personal info to a lawyer who knows the situation and has the tools and knowledge to get your money out of this?

You are welcome to test me on this, and wait another month that and see this won't get resolved without the use of a legal channel.

I've been in your position just with a smaller amount and even with a smaller amount - these casinos won't give it up so quickly unless you hit them properly I.e. legally.

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February 06, 2019, 05:16:49 AM
Last edit: February 06, 2019, 05:32:43 AM by Get-Paid.com
 #51

I am waiting for them to respond on AskGamblers. Or in my email. But for now they are not responding.

Its been a month and 4 days to be exact while i wait for my rightful winnings to be withdrawed.

By the way they answered to Ginalli on AskGamblers but not to me. If Ginalli is here i hope your case will be solve. And hopefully mine too.

I hope Cloudbet will reply here too. The REAL Cloudbet

If you simply wait you won't get your 330 BTC.
They will continue to provide you the very same answer that they "investigate" the account.

I've heard of William Hill doing "investigation" for over 2 years.

I do agree you shouldn't pass your info to others here because so many are trying to cheat or scam you claiming they are the real CloudBet but nonetheless, CloudBet won't hand over 330 BTC out of their good will gesture. They are aware of your posts but don't seem to be too concerned with them.

I would advise you just talk to Game Protect's lawyer, dont share any info yet if you are not feeling safe but just talk to GP and get this resolved. You have to use legal channels here, 330 BTC is not an amount that CloudBet would simply pass along to you. You have to use a lawyer in cases like this and you need a Curacao based lawyer for that.

Curacao is not a 100% clean of corruption, it's a small island and that's why many websites establish themselves there.

If you disagree with all this, then at least explain why, what's not reasonable in talking generically without providing personal info to a lawyer who knows the situation and has the tools and knowledge to get your money out of this?

You are welcome to test me on this, and wait another month that and see this won't get resolved without the use of a legal channel.

I've been in your position just with a smaller amount and even with a smaller amount - these casinos won't give it up so quickly unless you hit them properly I.e. legally.


Swofty ignore these guys. This is very scary. Run! Randoms are after your coin. If you get a lawyer get your own lawyer. Not one a random stranger recommendeds.



I tried to get a local lawyer in Curacao and I said based on my experience no one would start looking at this case without getting paid first. If the OP wants to pay a local lawyer then go for it, but GP is offering a no win no fee which in my opinion is better. The choice is the OP's choice.

At least we all agree or almost reaching consensus that a legal option is the only option here, I hope.

AGD, I understand you have good intentions but so do I and I had a good experience with GP and I'm so upset so many people left negative feedback against GP without even trying the service! Such a huge wave against him for what? I like things to be unbiased and fair and it seems like the community here is attacking 1 person with such a huge wave of negative trust that is completely baseless, no one here has a true experience with GP, so why leave a negative feedback??

It's a shame the forum is like politicians where the bad ones (CloudBet) are getting positive feedback and the good ones (GP) are getting an opposite treatment.

World economy is based on trust, the OP has to trust someone to resolve the case for him. What people are doing to GP is beyond disgusting and unfair, and I'd like to see the OP getting his money back and not getting scammed even further.

OP, choose a lawyer yourself or research this yourself, what 100% I can tell you is that you need a legal advice here, and GP is very knowledgeable of cases like this but choose whoever you can trust if trust is an issue, but please just listen to me that you do need a legal advice. That's 100% a sure thing.

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Bazinga442
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February 06, 2019, 07:08:13 AM
Last edit: February 06, 2019, 08:14:26 AM by Bazinga442
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 #52

I am sure the OP has lawyers and can afford legal advice. His local lawyers should be able to get him in touch with the right people in Curacao or wherever. Gameprotect or whatever they're called is not the answer. They're opportunist, avoid them at all cost and those desperately advocating for their service.

And now they want me to pay 1% of the 330 BTC which is 3.3 BTC. Now if I cant pay it in the next 3 hours. Read what they said. This is just so unfair.

https://imgur.com/a/cT3r9Mn

https://imgur.com/a/wESvrLo

And someone sent me that he is the "owner" of cloudbet

https://imgur.com/a/pskmiUq

https://imgur.com/a/JjKmz1q


This is just making me frustrated. This is not the way you act and treat your customer. Someone help me please!



This is an obvious scam attempt. Don't deal with anybody on this forum. 99% of them cannot do anything for you. Most of them are career posters, paid to post and mostly scammers, with the same people or group owning and controlling hundreds of accounts.

Hello dear Bitcointalk community.
This is Ronnie from the main support department of cloudbet.
Ronnie @ Cloudbet

Fake Ronnie, poor scam attempt.

Use your main account Smiley thanks. Many fakes

If you can forward the email to me, I can tell you if it is a spoof email or a real one.

@Swofty whatever you do, don't do this.

I posted on AskGamblers again, hoping they will just agree to me and we will move on from this. Its a win situation from them and I just want to get paid. Thank you. Hoping they will reply with an OK

I think they will pay you. It cant be easy, but hang in there for a while. I suspect they're just not liquid enough at the moment, and this might explain why they are stalling. 330.58 + 20 btc is a lot of money, even for Cloudbet. Keep applying pressure, spread the word about this issue, they won't like it unless they're planning to exit scam. Consider getting a lawyer, a REAL one. Also maybe, you should consider working on a deal where they pay you in installments.
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February 06, 2019, 08:31:04 AM
 #53

I had been patient enough. Its been a month and 4 days to be exact. And yes I will take 150 btc only and they cant take what is left. And we will just move on from there. I gave them a very nice fair deal. I hope they will just say OK and just end this issue. Im getting stressed from this. I won that coins on there website rightfully and I just want to get the winnings. I provided all the documents.
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February 06, 2019, 11:36:01 AM
 #54


I think they will pay you. It cant be easy, but hang in there for a while. I suspect they're just not liquid enough at the moment, and this might explain why they are stalling. 330.58 + 20 btc is a lot of money, even for Cloudbet.

This is a really bad advice.
"Hang in there"?
You really think the issue is liquidity?

He won't get paid unless he resorts to sort it out legally, the sooner the better.

I suggested he can use Game Protect, but some other members here think any lawyer or solicitor would be happy to offer him something better than what Game Protect offered.

Whatever the OP chooses, he should not mention he settles for only 150 BTC and he cannot rely on forum posts to "persuade" cloudbet to pay. He must reach out to a lawyer and get this done legally, there isn't any other way to resolve this.

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February 06, 2019, 11:39:22 AM
 #55


I think they will pay you. It cant be easy, but hang in there for a while. I suspect they're just not liquid enough at the moment, and this might explain why they are stalling. 330.58 + 20 btc is a lot of money, even for Cloudbet.

This is a really bad advice.
"Hang in there"?
You really think the issue is liquidity?

He won't get paid unless he resorts to sort it out legally, the sooner the better.

I suggested he can use Game Protect, but some other members here think any lawyer or solicitor would be happy to offer him something better than what Game Protect offered.

Whatever the OP chooses, he should not mention he settles for only 150 BTC and he cannot rely on forum posts to "persuade" cloudbet to pay. He must reach out to a lawyer and get this done legally, there isn't any other way to resolve this.

Another retard offering someone to use red tagged user for Blackmail/Racketeering? Cheesy:D:D
Are you alt of this idiot or part of his scamming group ?
Pathetic retards...
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February 06, 2019, 11:55:06 AM
 #56

Another retard offering someone to use red tagged user for Blackmail/Racketeering? Cheesy:D:D
Are you alt of this idiot or part of his scamming group ?
Pathetic retards...

Unlike you I have an actual experience with Game Protect and you've never tried using its services, so how can you call something a SCAM if you haven't tried it yourself?

This big wave of users attacking Game Protect without any practical experience and without trying the service in the first place, whilst CloudBet getting POSITIVE feedback and now scamming for real someone for 330 BTC - all this exemplifies how this world is so corrupted.

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February 06, 2019, 12:12:36 PM
Last edit: February 06, 2019, 04:26:38 PM by Bazinga442
 #57


I think they will pay you. It cant be easy, but hang in there for a while. I suspect they're just not liquid enough at the moment, and this might explain why they are stalling. 330.58 + 20 btc is a lot of money, even for Cloudbet.

This is a really bad advice.
"Hang in there"?
You really think the issue is liquidity?


It might be bad advice, but it’s better than asking him to use Gameprotect.

You keep saying Gameprotect helped you, however, if you’re not forthcoming with any information to prove it, it didn’t happen. This is not an attack on your person, but if you aren’t ready to disclose the casino he helped you with, kindly keep your advice to yourself.

With all the scammers running amok here, written words aren’t good enough, both yours and others. Otherwise, he might as well listen to the scammers too, and send them the coins they asked for?


Whatever the OP chooses, he should not mention he settles for only 150 BTC and he cannot rely on forum posts to "persuade" cloudbet to pay.

Personally, I’d rather he collects the full amount, but it is his prerogative. Maybe for him it isn’t a big deal or he is simply stressed out.
You've no idea how this is affecting him and not everything is about money.

Im getting stressed from this.

Whatever happens, If cloudbet does not pay the full amount, it should be made known here and elsewhere that they are scammers and should never be trusted. And I’ll do my bit to push this narrative. Cloudbet and FortuneJack.



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February 06, 2019, 04:18:36 PM
Last edit: February 06, 2019, 04:37:14 PM by game-protect
 #58

Bitcointalk is internationally well known for letting criminal casinos promote their service and find victims!

So if liars and nonsense posters tarnished as "trusted members" give fake negative feedback to the only existing online gambling consumer protection service in the world and that was able to enforce claims through legal activity, then this clearly confirms that GP is on the right road! Cheesy

Why all the lies, attacks and fake negative feedbacks while GP is since 3 years on the market and never scammed anyone or breached the trust of anyone, if our service is not working and is not dangerous for all the criminal casinos promoting their service here on bitcointalk?

I would like to enforce Swofty's claim because it is huge and he anyway will not see it without GP. But in general, we are flooded with help requests and if the brain of a player does not work properly and is misleaded by the lies and nonsense posted by paid shills and gets brain washed to not enforce his claim and wants to donate it to the criminal casino, then it is also fine for me. Smiley

A little pitty in case of Swofty because it is a huge amount, but fine for me in general.


Unlike you I have an actual experience with Game Protect and you've never tried using its services, so how can you call something a SCAM if you haven't tried it yourself?
More important, where is his Scam Accusation with proof?

 
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February 06, 2019, 05:16:29 PM
Last edit: February 06, 2019, 05:39:47 PM by Bazinga442
 #59

Unlike you I have an actual experience with Game Protect and you've never tried using its services, so how can you call something a SCAM if you haven't tried it yourself?
More important, where is his Scam Accusation with proof?

Wind your neck in Gameprotect, real references with proof will help your business and insulting victims will get you nowhere. Claiming things like this is false, you're not some kind of savior:

Cloudbet Casino - Problem withdrawing 38 BTC

Antonioo - We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.
I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.
We have disabled the games that allowed these exploits until further notice.

This should give the OP here some hope. Hang in there, regardless of what cloudbet is saying, I still maintain this is a liquidity issue.
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February 06, 2019, 06:00:23 PM
 #60

Feel sorry for OP who lost a 129BTC by depositing on cloudbet which got his account locked. But beside that I just do not understand how a person can make such a high deposit on a bookie that already had multiple issues. My personal opinion is that not a single crypto exclusive bookmaker, casino,... can be fully trusted.

Myself I also love to gamble with BTC but I rather stick to entirely legalised bookies. there are multiple ways to use your BTC to gamble on fully regulated and well reputable fiat bookies. Me personally I am using asianconnect. This is not a bookmaker but a broker. You can open an account with them and through them you receive accounts with good bookies like pinnacle. They accept BTC deposits and they credit your account with fiat. And when you withdraw you can ask for a BTC withdrawal as well. I already deposited about 100k USD worth in BTC through asianconnect and never had a single issue.

Signature for rent. Your signature will be displayed an entire year in one of my threads that is visited 200+ times daily
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