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Author Topic: Cloudbet not responding for my 330 BTC withdrawal  (Read 4076 times)
Cloudbet
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February 19, 2019, 10:41:45 AM
 #281

Morning all,

I have posted a statement on our meta thread that should help to answer some of the concerns raised by the community in regards to this case.

You can read the statement in full here

Thanks,

Ronnie @ Cloudbet

 



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.CLOUDBTCET
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Bazinga442
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February 19, 2019, 10:59:07 AM
 #282

Hi all,

There has been some discontent in the forums and we would like to take this opportunity to clear a few issues up.

Firstly, please be reminded that Cloudbet does NOT accept any USA players.

USA players are blocked from registering accounts, and are blocked from making bets. If any player from USA attempts to make an account, they see a message saying USA players are prohibited and are not able to sign up.

To reiterate, players from USA are NOT allowed on Cloudbet.

If we have strong reason to believe that a player has deliberately and willingly circumvented our terms of service by connecting from USA (or another restricted territory), we freeze their account while we conduct an investigation, and ask the player to provide documentation on their residency. Please note that this is only when we strongly suspect that a player has connected from USA, ie, there is specific evidence to suggest this.

In most cases, the player is cooperative and provides us with accurate documentation about their account and residency. If they are a USA resident, we close their account permanently, and return their account balance. This has been the case with several vocal users in the forum. Sometimes this can take some time, as every case is slightly different, but is always resolved eventually provided the player furnishes us with accurate information.

If they are connecting from a non-restricted country, we reopen their account and they can resume using their account without limitation.

Please note that in all cases where the player has cooperated, they have received their entire account balance, and had their accounts closed only if they were connecting from a prohibited jurisdiction (or there was a separate unrelated issue). If any forum members in this situation would come forward and confirm receipt of their account balances in full, this would be appreciated.

However - on rare occasions, the player is NOT cooperative and provides us with deliberately falsified or fraudulent information. In these cases, our investigations are significantly more complicated and time consuming.


There is one specific case that has received a lot of attention from the community - Swofty - as the dollar amount is particularly large. Here is our comment on the case:

  • As we have a duty of privacy to all of our players, we are limited in what we can share. The player may have shared some details, but we are not able to share any specifics or personal data.
  • That said, we can share definitively that the player has knowingly and deliberately provided untruthful, falsified and fraudulent information to both Cloudbet and the community.
  • The account holder is NOT the person that he/she states it is, nor are they in the location they state.
  • The player also knowingly and deliberately circumvented our terms of service by connecting from a prohibited jurisdiction.
  • The reason the player has not been paid yet is entirely to do with them circumventing our terms of service and providing falsified and fraudulent information, and nothing to do with our bitcoin liquidity (more on that below).
  • As the customer provided us with definitively falsified information, we suggested they reach out to Curacao Egaming - with whom we hold a licence - for assistance. This is the correct escalation for any player issues.
  • We intend to resolve this issue in a manner completely fair to everyone once we receive truthful and accurate information from the player.
  • It appears as if the player is now cooperating, so we hope to have a resolution to this case soon.

We have been encouraged by the way the community has responded to rally behind the player and help hold Cloudbet accountable, however in this case the player has not been truthful with the community. We encourage the player to share a more accurate story.


Separately, concerns have been raised about Cloudbet's ability to service the player's withdrawal immediately. You needn’t be concerned - we hold enough funds to cover all of our player balances several times over, and we would never accept a bet that we could not pay in full immediately. We have been around since 2013 and have always celebrated our largest winners, and paid extremely promptly.

We would like to address this in the way requested by the community -- a signed message from a wallet that holds sufficient funds to cover any liabilities that may be due to this player.

We have signed a message from a wallet holding ~1157 BTC. All outputs spent to this wallet are from wallets that belong to us, and had not moved in over a year (we sent them to a single wallet for the purpose of this exercise) so they are not newly acquired coins.  We would be happy to sign another message from any of the source wallets to prove ownership if required.

Wallet: 16vk7DahVgj4VsfKKdr1pG3QJ9FvzXpdJN
Message: cloudbet.com // no USA players allowed
Signature: HxO5QwkA/UNVePahBUzYgWL4Zz5syTC1H6/LeHICsvW0MYG9Q+PgOjNbzVXgXsLbadzFO2wLlz25nsbaXkeTXo4=


You can verify the above message in your bitcoin client, or by using the web interface here

I hope that addresses the community's immediate concerns. If anybody has any further questions or follow-up, please feel free to contact us directly via our support channels, or post a reply in this thread and we will do our best to address them in a timely manner.

Once more, to reiterate, Cloudbet does NOT accept USA players.

Thanks for your continued support, patience, and diligence.

The Cloudbet Team

Bazinga442
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February 19, 2019, 11:01:55 AM
 #283

Morning all,

I have posted a statement on our meta thread that should help to answer some of the concerns raised by the community in regards to this case.

You can read the statement in full here

Thanks,

Ronnie @ Cloudbet


Just pay the man his money. He signed messages showing he made the deposits, so once again you're making accusations without showing any proof. Whatever happens, your reputation is gone forever, and some of us will make sure people are reminded of your fraudulent behavior for a very long time.

I keep asking myself what would have happened if the OP had lost the deposit. No drama, cloudbet keeps coins. You really are scum.
mdayonliner
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February 19, 2019, 12:05:19 PM
 #284

Morning all,

I have posted a statement on our meta thread that should help to answer some of the concerns raised by the community in regards to this case.

You can read the statement in full here

Thanks,

Ronnie @ Cloudbet

 



What is holding you to return the deposit? You can settle the winnings later


This entire explanation brings another point to me:
What if Swofty/someone from prohibited region lose all their bets? Would you investigate and when found the prohibited zone then you would return the balance?

I hope you will give an answer here.

Again, return the deposits of Swofty then suggest him to go whoever you like (Curacao Egaming or whatever). You have wasted to much time so far. This time is very unreasonable.

Be happy be at peace. Looking forward to BTC at $1M
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February 19, 2019, 01:35:33 PM
 #285

Return the money Cloudbet !!! CLOUDSCAM
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February 19, 2019, 03:38:22 PM
 #286

Hello everyone,

Ronnie is correct in what he is saying, the delay is entirely my fault. I am from the USA and I didn't even worry about my location or withdrawing bitcoin until I got an email from them asking for my ID and things like that.

At that point, I got very scared. I went from really excited about my winnings to very, very scared I wouldn't get any. I have a good online friend in the Phillipines and I asked for help. I had him give his documents and ID that said the account was from the Phillipines. This was a mistake. As of right now, I have sent cloudbet my real credentials (ID, etc) to cloudbet and they know who I am. I want everyone, including cloudbet, to know that nothing I did was meant to manipulate or mislead cloudbet in anyway. All my wagers were made in good faith and I won them fair and square.

I should have been upfront about my situation from the start and this situation would have gone much more smoothly. I can also say that even though a resolution to this issue has not been come up with yet Ronnie is correct in saying we have recently been in touch and we are making progress on coming up with a solution. I have to say I am thankful for cloudbet being reasonable about my situation especially considering my misleading them about my location. I am very, very hopeful we will come to a conclusion soon. I will keep everybody here updated when this is all over.

Thanks for listening.


Swofty
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February 19, 2019, 04:44:47 PM
Last edit: February 19, 2019, 05:00:32 PM by mosprognoz
 #287

USA players are blocked from registering accounts, and are blocked from making bets.

The how was it possible for Softy to register, deposit, bet and get his winnings (withdrawals) ?

https://bitcointalk.org/index.php?topic=5106313.msg49730432#msg49730432

We have signed a message from a wallet holding ~1157 BTC
Wallet: 16vk7DahVgj4VsfKKdr1pG3QJ9FvzXpdJN
Message: cloudbet.com // no USA players allowed
Signature: HxO5QwkA/UNVePahBUzYgWL4Zz5syTC1H6/LeHICsvW0MYG9Q+PgOjNbzVXgXsLbadzFO2wLlz25nsbaXkeTXo4

Now you are self admitting that you are bankrupt. What if you had to pay to 4 players like Softy? 330X4 =1320 BTC
ONLY SCAM BOOKMAKERS HAVE SUCH AMOUNT OF MONEY IN RESERVE

I highly recommend you to pay this person back his deposit.

P.S. Is your license legal for accepting cryptocurrencies ? Please show us a copy of your license. Otherwise I will report you to Interpol and SEC.
Swofty (OP)
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February 19, 2019, 05:24:16 PM
Merited by LoyceV (1)
 #288

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty
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February 19, 2019, 05:33:18 PM
 #289

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

Great news ! Congratulation. Avoid betting in scammy claudbet in future.
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February 19, 2019, 05:34:21 PM
 #290

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

Great and Congo on your win. Do you mind posting the tx btw?
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February 19, 2019, 05:38:53 PM
 #291

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

Great and Congo on your win. Do you mind posting the tx btw?
Well I do believe this user did get payment from them since he posted on askgamblers just a couple of minutes ago he did and they were in contact with cloudbet and swapped information with them so to get the resolution to this case in favor of the gambler.
This would settle any doubt coming from their CB ann thread as of now.

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February 19, 2019, 05:40:00 PM
 #292


Now take the lesson: stay away from gambling (or play low amount  Wink ).


UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

Don't look back in anger
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February 19, 2019, 05:49:37 PM
 #293

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

A huge amount of money good for you that you will get all of your money back. I probably will never in this situation but next time play only what you can loose.

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February 19, 2019, 07:02:20 PM
 #294

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

Good to hear that your issue finally got resolved. Enjoy the winnings Grin
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February 19, 2019, 08:19:56 PM
 #295

Now you are self admitting that you are bankrupt. What if you had to pay to 4 players like Softy? 330X4 =1320 BTC
That is probably one of their wallets, but to be honest how often do you see someone winning 330BTC?

Great and Congo on your win. Do you mind posting the tx btw?
Could it be this one https://www.blockchain.com/btc/address/3HoX5juYyhAGPWgovjUsNfCw8YFWEa6SHs ?

I mean, 330.599BTC was transferred and OP mentioned 330.58BTC  Undecided

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February 19, 2019, 08:42:07 PM
 #296

UPDATE

Thank you CLOUDBET thank you BITCOINTALK!!! They paid me my whole 330 BTC!!! I LOVE YOU GUYS!!! CASE IS RESOLVED!!


Swofty

That is insane. In our case we had to settle for only our deposit and leave the winnings on the table. I am going to forward this to my tipster and ask him to look into it. Did they make you sign anything? Would you continue to play there?
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