cryptotrade78u (OP)
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March 14, 2019, 11:09:47 AM |
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I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds?
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erikoy
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March 14, 2019, 11:19:21 AM |
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It is floating in the air forever but there are users had tried to cancel the transaction process and that is by sending a litecoin itself with a small amount and that could possibly cancel the first transaction. However, I still do not know if it really works.
This clearly the cryptocurrency flaws. Can we do something abouy this by having a transaction canceled whe it is sending to a wrong crypto address or address that is not compatible to the sending address.
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BitcoinHodler
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the only way you could do that is if you used the very old multi signature versions of addresses that litecoin used which started with 3. since these are "multi" signature, you have to first get all the private keys that are used to create that address. it can be anything between 1 and 15. then you simply import all those in a litecoin wallet and setting the required keys to the appropriate one depending on how many are required when this address was set up (for example 2 of 3 is a common choice.)
unfortunately i don't know any videos that can help here. it is the user's fault and they should be asking this question not you.
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Holding Bitcoin More Every Day
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dothebeats
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March 14, 2019, 11:31:03 AM |
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I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds?
No they cannot. Best way to prevent this is just place a large disclaimer on your machines that Litecoin and Bitcoin isn't directly compatible with each other, thus sending bitcoins to a litecoin address and vice-versa would be a dumb thing to do since you're basically sending crypto to the void. Also, owning a bitcoin ATM, you must know that litecoins can't be received in bitcoin addresses, so it's partly your fault. It is floating in the air forever but there are users had tried to cancel the transaction process and that is by sending a litecoin itself with a small amount and that could possibly cancel the first transaction. However, I still do not know if it really works.
Double-spending only works if the transaction isn't confirmed yet and you can still create a new transaction with higher fees. However in this case, I don't think it will be possible since the transactions may have been confirmed already. This clearly the cryptocurrency flaws. Can we do something abouy this by having a transaction canceled whe it is sending to a wrong crypto address or address that is not compatible to the sending address.
It'll be on the wallet provider's end to do such thing, not really cryptocurrencies per se, but it would be certainly a great addition for people who don't even bother double-checking what they're doing.
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Lucius
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March 14, 2019, 11:39:58 AM |
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I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds?
First of all you should take some action to reduce the number of such cases, and you can do that with some warnings on your ATMs. I am not sure can you add extra step in buying process like "please check what coin you want to buy / and your receiving address". For recovering Litecoin from Bitcoin wallets, it depends of wallets where coins are send. User need private key of that bitcoin address, and then that private key can be imported in Litecoin wallet to restore trapped coins. To how export bitcoin private keys depends on individual wallet, but if user manage to get private key then the easiest way is to use Electrum Litecoin Wallet to import private key/s.
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Wind_FURY
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March 14, 2019, 11:50:21 AM |
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OP, I believe the software in your ATM machines are broken. It's supposed to do a check on the prefix byte of either the Bitcoin or Litecoin address it's sending to before sending the coins.
Plus what Lucius said might work, if Bitcoin and Litecoin handle signatures and keys the same way.
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joeperry
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I didn't encounter this yet... sending different coin from a different type of coins wallet but for what i've known (from different exchange site) and from users here in the forum if you send a different coin to a different type of wallet it's either it's lost (just like what it was said on the exchange) or it would have an error. But i've tried to search in to forums and found out this answer (It states that it sends bitcoin to litecoin address but i think it works both ways): "A Bitcoin or Litecoin address consists of:
• a prefix byte • a 160-bit hash of a public key • a 32-bit checksum • all base-58 encoded.
Bitcoin and Litecoin use different prefix bytes; this is why most Bitcoin addresses start with 1, while most Litecoin addresses start with L.
When you use a Bitcoin client to try to send money to an address, it should perform a number of checks on that address. One of those checks would be the prefix byte. When it notices that the address doesn't have the correct prefix byte for Bitcoin, it should barf, complaining that you have specified an invalid address. It wouldn't try to create a transaction at all."Retrieved from: https://bitcoin.stackexchange.com/questions/16933/what-happens-if-you-send-bitcoin-to-a-litecoin-address
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Theb
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You need to update your crypto atms fast. You need to program it in such way that it can detect and filter out what kind of wallet address the customer is trying to input or at least remind them that the wallet address they have inputted is not intended for that crypto, you need something in the system that will stop/block them for paying for the wrong crypto. Surely this is an avoidable mess and cases similar to this one won't stop in the future not unless you do something to improve your software as its the main problem here.
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0t3p0t
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March 14, 2019, 02:52:33 PM |
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You need to update your crypto atms fast. You need to program it in such way that it can detect and filter out what kind of wallet address the customer is trying to input or at least remind them that the wallet address they have inputted is not intended for that crypto, you need something in the system that will stop/block them for paying for the wrong crypto. Surely this is an avoidable mess and cases similar to this one won't stop in the future not unless you do something to improve your software as its the main problem here.
I think you are right mate. Update is needed for that machine to identify compatible addresses in sending funds because we already know that cryptocurrency transactions are irreversible. A lot of people are doing this thing everyday most especially newcomers. I even have a friend that has the same issue she accidentally sent Litecoins intoa Bitcoin address and now hoping to get it back if there is another way to recover it.
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kucritt
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March 14, 2019, 03:00:10 PM |
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i think it will never recover, and i think that your transaction will be there forever and ever, i dont know how to recover it, because the transaction in blockchain network is irreversible, it means that you can't cancel your transaction
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xWolfx
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March 14, 2019, 03:37:39 PM |
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that will be a deathsentence in the long run for those so called "coins"
It might be, but i don't think that the usage of some of them will decrease 100% unless other things happens besides of it. Why? Because there is so many different people in the world right now with so many different tastes that finding customers for something is not that hard like it used to be and also they can really easily sustain with the ones the can get.
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Artemis3
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March 14, 2019, 03:53:27 PM |
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I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds? Your ATM is badly designed. How can you claim you run a Bitcoin ATM company and not already know all transactions are final? Once confirmed (in the Litecoin blockchain), the litecoins are destroyed. Bitcoin addresses start with 1, 3 or bc1. Litecoin addresses start with L. How is your software unable to catch such simple mistake? Perhaps you should remove Litecoin support altogether, or hide it more, at least until you can make your software recognize and prevent this. I now see in that guide you have a slight chance of recovering funds if they were sent to a Bitcoin SegWit address. Good luck.
that will be a deathsentence in the long run for those so called "coins" Lets see, you format your computer, and now its the computer fault because it let you to? Of course you would be against freedom, you need "someone" forcibly preventing you to do it, like Apple, or the State...
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carter34
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March 14, 2019, 04:36:28 PM |
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You need to update your crypto atms fast. You need to program it in such way that it can detect and filter out what kind of wallet address the customer is trying to input or at least remind them that the wallet address they have inputted is not intended for that crypto, you need something in the system that will stop/block them for paying for the wrong crypto. Surely this is an avoidable mess and cases similar to this one won't stop in the future not unless you do something to improve your software as its the main problem here.
Yes, I think this will help. Something like "error in address" . The best solution will be to bar some inappropriate address being imputed in the future because more customers are likely to do hasty transaction without triple checking at least.
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Theb
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March 14, 2019, 05:59:54 PM |
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~snip~
I think you are right mate. Update is needed for that machine to identify compatible addresses in sending funds because we already know that cryptocurrency transactions are irreversible. A lot of people are doing this thing everyday most especially newcomers. I even have a friend that has the same issue she accidentally sent Litecoins intoa Bitcoin address and now hoping to get it back if there is another way to recover it. Because speaking plainly here cryptotrade78u's crypto atm business is at fault here, they know themselves that they will be getting a lot of inexperience customers buying cryptocurrencies in their atm yet they have a interface that doesn't detect or at least warn you that you are giving out the wrong wallet address for the cryptocurrency you are buying. Customer's who lost money in the process are of course have grounds to push for damages as them being first time buyers should have a sufficient guide and step by step process to successfully buy the cryptocurrency they wanted, they probably don't even know what "Litecoins" are in the first place.
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KingScorpio
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March 15, 2019, 07:37:43 PM |
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that will be a deathsentence in the long run for those so called "coins"
It might be, but i don't think that the usage of some of them will decrease 100% unless other things happens besides of it. Why? Because there is so many different people in the world right now with so many different tastes that finding customers for something is not that hard like it used to be and also they can really easily sustain with the ones the can get. but this constant confusion between these coins adresses, sent litecoin to bitcoin adress, works like a slow decay, that reduces the amount of "coins"
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tunapa
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March 15, 2019, 09:27:05 PM |
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It’s unfortunate that the lite coin is lost forever. That’s one thing all cryptocurrency users have to bear in mind. All transaction are irrevirsvible. And also it will be advisable to make a demo video that will orientate your ATM users to avoid sending of coins to different address. This is what you need to do to avoid more loss of coins when transacting with your bitcoin ATM.
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The Cryptovator
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I don't think there is any way to return your litecoin. Your machine should detect which is litecoin address and which is bitcoin address by prefix. I just create address for litecoin from coinbase and coinpayment its seems prefix staring from M. Perhaps few wallet start with 3 also(not sure) if starting with three that means address is litecoin or bitcoin SegWit. So you can disable SegWit for bitcoin address. So all starting with 3 will detect litecoin address. You have to update your system. However, this article may be help you to understand, https://cryptofacilities.zendesk.com/hc/en-us/articles/360006040974-Litecoin-Address-Format
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Signature Space for Rent
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LimLims
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March 16, 2019, 02:20:23 AM |
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I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds?
Mate you need to be very careful. Please take necessary steps in order to reduce the number of incidents and difficulties faced by your users/customers. Atleast near the ATM while they are buying something, warn them that LTC will be sent instead of BTC. This gonna help to reduce the number of such incidents. Moreover as far as recovering the stucked LTC, then it depends upon the wallet where Ltc are sent. If the wallets have private key then import the wallet tk Litecoin wallet provider and you may in that way able to recover it . Now only do one thing along with this, just "Pray to God".
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cryptotrade78u (OP)
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March 16, 2019, 08:44:07 AM |
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Guys, come on!!! Stop giving me hard time. I Understand the software is at fault and there should be check before sending cryptos, but i use general bytes machines. The largest company in the world with over 2000 installs. I am requesting them to look into this and perhaps they can fix the software.
Another things i am doing it, starting to offer more than 2 crypto, that will help tremendously. See, right now what happens i there is Bitcoin and Litecoin and customer Must press the icon of coin they wish to buy and these icons are next to each other, so they accidentely push Litecoin when they want to by Bitcoin.
If i started offering Bitcoin, Ethereum, Monero, Dash & Litecoin. I can arrange icons where bitcoin is on the extreme left and Litecoin is on the extreme right, so chances of that accident are a lot less.
Transactions that are under $50, i simply send them bitcoin and take the loss as a company but we have had couple of $1000 transactions and thats where i feel bad.
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kingpin4321
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March 17, 2019, 06:38:43 AM |
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Is this even possible? How can one send bitcoin into a litcoin wallet address what are the chances of the transcation being completed or does litcoin wallet address support bitcoin
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