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Author Topic: I thought Trezor's were suppose to be secure?  (Read 314 times)
BitTechNewbie
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March 25, 2019, 04:32:42 PM
Merited by Foxpup (1), bones261 (1), LoyceV (1), iasenko (1)
 #1

I haven't been keeping up on Cryptocurrency in a while. I went to go log into my Trezor and found out I needed to do an update. When I was able to login all my Cryptocurrency was gone. I restored from my recovery seed and same issue.

I noticed now when I recover using my Trezor recovery seed that the Trezor stays with the default settings, my logo is gone, the security is gone, transactions are missing...etc.

Has anyone else run into this issue and if so were you able to recover from it?

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March 25, 2019, 04:44:23 PM
Last edit: March 25, 2019, 05:08:03 PM by poordeveloper
Merited by bones261 (2), vapourminer (1)
 #2

If you restored the seed and there is no transaction history, the seed wasn't the correct one for the Trezor. Maybe you restored a seed for a different device/wallet?

On every update you may need to recover the seed. Make sure you do it securely (on the device itself). So that's why the settings and logo are gone.

Edit: I see you said "the security is gone". If you added an additional passphrase, you will not see the correct addresses until you enable this feature and use the passphrase you choose: https://wiki.trezor.io/Passphrase

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March 25, 2019, 04:52:36 PM
Last edit: March 25, 2019, 05:09:22 PM by BitTechNewbie
 #3

I confirmed the recovery seed before I updated the device in my Trezor.io account. I wrote it down and double checked it just to make sure before I updated the device.

It appears it is the correct one, but for some reason it's not working now.

This should be pretty straight forward from what I assume but something has gone wrong. I am not sure what it is.

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March 25, 2019, 05:13:42 PM
 #4

Here is a question,

isn't the recover seed use to recover all your data. If I did:

"Wiping the device removes all its information.

Only wipe your device if you have your recovery seed at hand or there are no funds stored on this device."


If I wiped the device completely wouldn't I be able to recover from the recovery seed? Or does this mean I delete all my funds? I was under the assumption which I could be wrong is that when I use the recover seed everything would be restored even if I wiped the device. Is this correct?




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March 25, 2019, 05:21:21 PM
Merited by vapourminer (1), Pearls Before Swine (1)
 #5

Here is a question,

isn't the recover seed use to recover all your data. If I did:

"Wiping the device removes all its information.

Only wipe your device if you have your recovery seed at hand or there are no funds stored on this device."

If I wiped the device completely wouldn't I be able to recover from the recovery seed? Or does this mean I delete all my funds? I was under the assumption which I could be wrong is that when I use the recover seed everything would be restored even if I wiped the device. Is this correct?
A wipe means deleting everything FROM THE DEVICE.

Then, you can use the seed to RESTORE those informations (addresses and private keys). In Bitcoin, the coins are in the public blockchain and not in the wallet itself. What it’s being hold in the wallet is “the password/key” to the address and its coins.

It’s like having a key to your house. If you lose/dispose it, you don’t lose your house. You can just use your backup key to unlock the door.

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March 25, 2019, 05:23:24 PM
 #6

Thanks TryNinja,

Then I am not sure why I am not able to recover using my Recover Phrase
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March 25, 2019, 05:29:10 PM
 #7

Thanks TryNinja,

Then I am not sure why I am not able to recover using my Recover Phrase
Are you completely sure you didn't setup a passphrase? All the cases I've seen of "loss of funds" with Trezor are related to someone not fully understanding passphrases and losing access to them as a result.

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March 25, 2019, 05:39:10 PM
 #8

I had

1) Recovery seed/Phrase
2) Passphrase
3) Pin code setup.

When I logged in before I would have to enter in the passphrase and pin code using the numbers from the Trezor and punch them in on the website.

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March 25, 2019, 05:45:48 PM
 #9

I had

1) Recovery seed/Phrase
2) Passphrase
3) Pin code setup.

When I logged in before I would have to enter in the passphrase and pin code using the numbers from the Trezor and punch them in on the website.


That's the problem. You need to activate the passphrase again.

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March 25, 2019, 05:47:19 PM
 #10

ok how do I activate the passphrase again?
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March 25, 2019, 05:48:05 PM
 #11

ok how do activate the passphrase again?
  • Click the name of your device above the accounts balance
  • Click the "Advanced" tab
  • Enable passphrase there

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March 25, 2019, 05:51:21 PM
 #12

Passphrase is enabled, I just realized that because when I connect my Trezor is it asking for the passphrase and it is letting me login with the original passphrase I used before.

When I go to the advance settings it says

Passphrase
If you disable passphrase encryption, your current funds will not be shown. You will have to enable passphrase encryption again to see your current wallet.
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March 25, 2019, 05:56:00 PM
Merited by o_e_l_e_o (1)
 #13

Actually, it lets you login with any passphrase. It's not an authentication, each passphrase creates a different wallet. When it's disabled and/or you use an empty passphrase you see the default seed balance.

So if you don't see the funds, try to check variations of the passphrase (as if it was a password and you had used the wrong one), or even an empty one.

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March 25, 2019, 06:00:38 PM
 #14

Is there a way to recover the passphrase?

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March 25, 2019, 06:05:51 PM
 #15

Is there a way to recover the passphrase?


If there was, Trezors wouldn't be secure.

You need the seed+passphrase(s) to recover a wallet after enabling passphrases.

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March 25, 2019, 06:42:46 PM
 #16

I haven't been keeping up on Cryptocurrency in a while. I went to go log into my Trezor and found out I needed to do an update. When I was able to login all my Cryptocurrency was gone. I restored from my recovery seed and same issue.

I noticed now when I recover using my Trezor recovery seed that the Trezor stays with the default settings, my logo is gone, the security is gone, transactions are missing...etc.

Has anyone else run into this issue and if so were you able to recover from it?



first off how much did you lose

and I am sorry for your loss

Never never never never never never never do a firmware update with coins in the wallets.

have a second trezor  that is fully updated and empty.

move all coins from outdated trezor
update it
check that your passwords are good.
doublecheck your seed.

move coins back to  updated wallet.


I have 3 trezor wallets
coinbase wallets
blockchaininfo wallets
and some core wallets on pc's with clones of the hdds

it is easy to lose your coins  without a shit ton of backup options.

I see BTC as the super highway and alt coins as taxis and trucks needed to move transactions.
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March 25, 2019, 06:50:21 PM
 #17

I lost a couple of grand, which sucks. I was trying to see my crypto on my Trezor but it kept asking me to update to see everything. I just assumed it would go smoothly.

What the funny part is, after I updated the device I was able to recover the Trezor with the passphrase I have been trying. The old logo came up on the Trezor. But I still wan't able to see any transactions.

When you wipe the device and then restore it with the Recovery seed, what is recovered exactly?
Rickorick
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March 25, 2019, 07:46:16 PM
 #18

Try restoring with your seed and then re-enable the passphrase option. Use the passphrase you have been using to access the trezor previously.
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March 25, 2019, 07:48:10 PM
 #19

I have re wiped the Trezor

I have gone to trezor.io/start clicked on Recover wallet

Go through the process of entering in the Recovery Phrases as the it instructs through the process.

Tried several times but doesn't seem to be working.
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March 25, 2019, 08:23:44 PM
 #20

If you don't know if what is the passphrase you use before you can not recover your exact wallet.

Please read this below and understand the security of Trezor and how it works.
https://blog.trezor.io/seed-pin-passphrase-e15d14a0b546

As the blog said that the trezor used the passphrase as the 25th word in your seed.

Read this
As the passphrase is the “25th seed word”, this means that your entire wallet — key-pairs and addresses (all that secret stuff), will be generated from the passphrase too — from all 25 words. Without the passphrase you will not be able to access your wallet, as, if enabled, it becomes a necessary component to your seed.

So as suggested above you must enable the passphrase in order to get the exact wallet.

If you still having this issue much better to contact the trezor support https://trezor.io/support/

Also, found this post from reddit but it seems no one solves this issue.

Note: keep in mind that the passphrase and seed phrase is different.

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