Has anyone else experienced this with Stake.com??

[SevenSoft]

I've had several instances of an incorrect balance being shown while playing at Stake.com. But it's difficult to tell how, when, or why the balance isn't correct. I've reported it to their support team on multiple occasions, but they generally make it appear like it's your own fault or that you just want them to give you something for free. I'm just curious if this is something anyone else has dealt with.

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[Ailmand]

I've had several instances of an incorrect balance being shown while playing at Stake.com. But it's difficult to tell how, when, or why the balance isn't correct. I've reported it to their support team on multiple occasions, but they generally make it appear like it's your own fault or that you just want them to give you something for free. I'm just curious if this is something anyone else has dealt with.

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We cannot really see what's really happening on the picture, it says insufficient fund and your bet amount is covered with the pop-up message. And how is it incorrect balance? You have started an auto-bet, and the pop-up message says you currently have insufficient balance. Must be that the amount you have set in your auto-bet is not sufficient with the amount that you have. So, we cannot assume what really happened, care to share more detail, and you should've posted a screen-shot of their reply, instead of saying it here in your own words.
 

[saerlingen]

I am not sure this is the case, but I have a strong feeling it is.

On another gambling site, playing plinko aswell.

I have noticed that if i bet, say, 0.0001 BTC on a plinko game then if that bet wins me 0.001 BTC back, I can start playing with these winnings while my balance is still displaying 0 (or whatever i had in balance minus the bet i made) because the servers already credited the winnings before the animation plays through, and the balance display is updated.

[rodel caling]

I've had several instances of an incorrect balance being shown while playing at Stake.com. But it's difficult to tell how, when, or why the balance isn't correct. I've reported it to their support team on multiple occasions, but they generally make it appear like it's your own fault or that you just want them to give you something for free. I'm just curious if this is something anyone else has dealt with.

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I never experience play gambling at stake .com, but if think stake.com isn't fair or it might be you aren't satisfied the service it's better to find another site to play your gambling habits. With fair service to the users.

[YuginKadoya]

In my opinion base on what I see on your screenshot, you are playing on Auto bet which would surely you let the system take over for you and you have been betting 15 rows so it would sure conjure all of your ETH but as you can see there are a pop-up message that has said that the auto bet had started and have already been finished as well so I think that it is just a system error, I think I have a problem just like that but not the same as yours because I am just transferring money when the error pops up that I don't have enough balance on my wallet, Well after refreshing the site I have seen that the transaction was a success and maybe it is just a fluke on the system, Well that is just my experience while I am using the gambling site and at the same time joined the campaign, I also had experience that the services and support of stakes.com was quite accommodating and are very friendly as well.

[nauane]

I've had several instances of an incorrect balance being shown while playing at Stake.com. But it's difficult to tell how, when, or why the balance isn't correct. I've reported it to their support team on multiple occasions, but they generally make it appear like it's your own fault or that you just want them to give you something for free. I'm just curious if this is something anyone else has dealt with.

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I never experience play gambling at stake .com, but if think stake.com isn't fair or it might be you aren't satisfied the service it's better to find another site to play your gambling habits. With fair service to the users.

Since you have never played on stake.com, then you have no right to say that stake.com isn't fair. It is one of the most trusted gambling site.
As far as op issue is concerned , it is not very clear from the image as he has started the autobet and some screenshot is covered by the messages. He can contact the support or even state his problem in the chat available on the site.

[posi]

In my opinion base on what I see on your screenshot, you are playing on Auto bet which would surely you let the system take over for you and you have been betting 15 rows so it would sure conjure all of your ETH but as you can see there are a pop-up message that has said that the auto bet had started and have already been finished as well so I think that it is just a system error, I think I have a problem just like that but not the same as yours because I am just transferring money when the error pops up that I don't have enough balance on my wallet, Well after refreshing the site I have seen that the transaction was a success and maybe it is just a fluke on the system, Well that is just my experience while I am using the gambling site and at the same time joined the campaign, I also had experience that the services and support of stakes.com was quite accommodating and are very friendly as well.

Addition to what you said. The problem was definitely systems errors base on the picture provided by OP because the auto bet actually went through but the network sent the request twice which is the reason why the pop window said the "You don't have enough balance to do that" cause the remain balance is not enough. But it will be better if the team are notify about the situation.

[ralle14]

Never had this kind of problem when using their auto bet but i'm guessing it's a network problem. Their support probably doesn't know how to fix it since it doesn't occur on everyone or expects your problem to be fixed eventually thats why they return the problem to you.

Must be that the amount you have set in your auto-bet is not sufficient with the amount that you have.

If OP doesn't have sufficient balance while the auto bet is still enabled a small popup message would appear saying "auto bet finished" then below it "sufficient balance".

[Vaskiy]

What's been mentioned in the thread is all about the issue with the error that happens with the balance while playing. I haven't experienced any such problem till date, and such issues get resolved once on a refresh. In recent days I've played much on stake, but most of the time I prefer dice where I haven't experienced any errors.

[YuginKadoya]

In my opinion base on what I see on your screenshot, you are playing on Auto bet which would surely you let the system take over for you and you have been betting 15 rows so it would sure conjure all of your ETH but as you can see there are a pop-up message that has said that the auto bet had started and have already been finished as well so I think that it is just a system error, I think I have a problem just like that but not the same as yours because I am just transferring money when the error pops up that I don't have enough balance on my wallet, Well after refreshing the site I have seen that the transaction was a success and maybe it is just a fluke on the system, Well that is just my experience while I am using the gambling site and at the same time joined the campaign, I also had experience that the services and support of stakes.com was quite accommodating and are very friendly as well.

Addition to what you said. The problem was definitely systems errors base on the picture provided by OP because the auto bet actually went through but the network sent the request twice which is the reason why the pop window said the "You don't have enough balance to do that" cause the remain balance is not enough. But it will be better if the team are notify about the situation.

Did you finish reading what I have just said or you are just reading the first part? Base only on my experience with the Gambling site and I have indicated that it might have been because of a system error or system fluke that I guess sending some notification with the customer service must be provided, Well anyway nothing is perfect and stakes and doing what it can to make their service great and user friendly for everyone.

[posi]

In my opinion base on what I see on your screenshot, you are playing on Auto bet which would surely you let the system take over for you and you have been betting 15 rows so it would sure conjure all of your ETH but as you can see there are a pop-up message that has said that the auto bet had started and have already been finished as well so I think that it is just a system error, I think I have a problem just like that but not the same as yours because I am just transferring money when the error pops up that I don't have enough balance on my wallet, Well after refreshing the site I have seen that the transaction was a success and maybe it is just a fluke on the system, Well that is just my experience while I am using the gambling site and at the same time joined the campaign, I also had experience that the services and support of stakes.com was quite accommodating and are very friendly as well.

Addition to what you said. The problem was definitely systems errors base on the picture provided by OP because the auto bet actually went through but the network sent the request twice which is the reason why the pop window said the "You don't have enough balance to do that" cause the remain balance is not enough. But it will be better if the team are notify about the situation.

Did you finish reading what I have just said or you are just reading the first part? Base only on my experience with the Gambling site and I have indicated that it might have been because of a system error or system fluke that I guess sending some notification with the customer service must be provided, Well anyway nothing is perfect and stakes and doing what it can to make their service great and user friendly for everyone.

I did read the whole message you posted and I was elaborating how the while system errors happened which was the reason why I used the word "addition" to start. However, they will work round the clock to fix the errors if more users the notified them about the situation.

[Genemind]

I never had that kind of experience but are you sure that you haven't accidentally bet it on other games?
I have been using Stake and all my transactions were smoothly processed. You should keep on asking for support's answer to your query. Stake is a very good site though so you should never doubt about it.

[rizkyhiw]

I've had several instances of an incorrect balance being shown while playing at Stake.com. But it's difficult to tell how, when, or why the balance isn't correct. I've reported it to their support team on multiple occasions, but they generally make it appear like it's your own fault or that you just want them to give you something for free. I'm just curious if this is something anyone else has dealt with.

http://prntscr.com/nnhzhq

I never experience play gambling at stake .com, but if think stake.com isn't fair or it might be you aren't satisfied the service it's better to find another site to play your gambling habits. With fair service to the users.

Since you have never played on stake.com, then you have no right to say that stake.com isn't fair. It is one of the most trusted gambling site.
As far as op issue is concerned , it is not very clear from the image as he has started the autobet and some screenshot is covered by the messages. He can contact the support or even state his problem in the chat available on the site.

hey, bro, he didn't say that stake.com is unfair, but he just thinks without justifying it firmly and correctly when it comes to OPs who are not satisfied with the services they provide so to switch to another site it all depends on every taste if you feel comfortable if you don't switch to looking right for everyone's taste, nothing is cornered here explicitly but this is only an anticipation if something can happen either because of lack of service or from their mistakes then relax because this is not blame.

[ralle14]

I never had that kind of experience but are you sure that you haven't accidentally bet it on other games?
I have been using Stake and all my transactions were smoothly processed. You should keep on asking for support's answer to your query. Stake is a very good site though so you should never doubt about it.

Bringing up the same problem multiple times to their support won't help OP since the problem isn't common. He'll receive the same answers and just annoy their support.

If OP was using more than one tab then the error could happen because the real balance doesn't show or update on all browser until it gets refreshed.

[SevenSoft]

Ok so I saved this screenshot to send to stake.com's support and didn't think to give a little more background for you guys. I was playing auto-bet on plinko with 0.001 as a base bet I played from a single tab in google chrome without any other instance of my account being active on any other device. The auto-bet start dialogue is shown because I tried to restart my auto session once it quit and said insufficient balance, but my balance still showed more than enough for my bet. Basically there is no way to tell when stake started to incorrectly calculate my balance and they have no explanation for what happened other than it must have been something I did. This has happened multiple times and they always say I should make sure I had no other tabs open to my stake.com account or any other device logged in and active. I always play with a single tab open and nothing else going on in chrome because I like to avoid any lag. When this stopped and showed that balance I took the screenshot and then refreshed to find my balance 0.00076 ETH... That is a vast difference in calculation and I just want to know what the cause is and if there is anything being done about it.

[davis196]

Ok so I saved this screenshot to send to stake.com's support and didn't think to give a little more background for you guys. I was playing auto-bet on plinko with 0.001 as a base bet I played from a single tab in google chrome without any other instance of my account being active on any other device. The auto-bet start dialogue is shown because I tried to restart my auto session once it quit and said insufficient balance, but my balance still showed more than enough for my bet. Basically there is no way to tell when stake started to incorrectly calculate my balance and they have no explanation for what happened other than it must have been something I did. This has happened multiple times and they always say I should make sure I had no other tabs open to my stake.com account or any other device logged in and active. I always play with a single tab open and nothing else going on in chrome because I like to avoid any lag. When this stopped and showed that balance I took the screenshot and then refreshed to find my balance 0.00076 ETH... That is a vast difference in calculation and I just want to know what the cause is and if there is anything being done about it.

Have you tried using stake.com on other browers(Firefox,Opera,Safari).Sometimes the problem might be in the browser(cache,extentions,cookies).Chrome can be really annoying with all the crashes and lagging.
Perhaps you have some tasks running in the background of Chrome or in your operating system that cause a lag.

[Haunebu]

Ok so I saved this screenshot to send to stake.com's support and didn't think to give a little more background for you guys. I was playing auto-bet on plinko with 0.001 as a base bet I played from a single tab in google chrome without any other instance of my account being active on any other device. The auto-bet start dialogue is shown because I tried to restart my auto session once it quit and said insufficient balance, but my balance still showed more than enough for my bet. Basically there is no way to tell when stake started to incorrectly calculate my balance and they have no explanation for what happened other than it must have been something I did. This has happened multiple times and they always say I should make sure I had no other tabs open to my stake.com account or any other device logged in and active. I always play with a single tab open and nothing else going on in chrome because I like to avoid any lag. When this stopped and showed that balance I took the screenshot and then refreshed to find my balance 0.00076 ETH... That is a vast difference in calculation and I just want to know what the cause is and if there is anything being done about it.

Have you tried using stake.com on other browers(Firefox,Opera,Safari).Sometimes the problem might be in the browser(cache,extentions,cookies).Chrome can be really annoying with all the crashes and lagging.
Perhaps you have some tasks running in the background of Chrome or in your operating system that cause a lag.

Never faced any sort of problems with Stake on Chrome like you. Op clearly seems to have messed up somewhere since I never faced any such issues and I have been gambling on Stake for quite sometime now. Not sure about the other browsers though.

[bonker]

Ok so I saved this screenshot to send to stake.com's support and didn't think to give a little more background for you guys. I was playing auto-bet on plinko with 0.001 as a base bet I played from a single tab in google chrome without any other instance of my account being active on any other device. The auto-bet start dialogue is shown because I tried to restart my auto session once it quit and said insufficient balance, but my balance still showed more than enough for my bet. Basically there is no way to tell when stake started to incorrectly calculate my balance and they have no explanation for what happened other than it must have been something I did. This has happened multiple times and they always say I should make sure I had no other tabs open to my stake.com account or any other device logged in and active. I always play with a single tab open and nothing else going on in chrome because I like to avoid any lag. When this stopped and showed that balance I took the screenshot and then refreshed to find my balance 0.00076 ETH... That is a vast difference in calculation and I just want to know what the cause is and if there is anything being done about it.

Wait for the response from support team,I guess there is some issues on the site but me personally never got any issues with the stake yet.You can report this issue on their ANN thread to get response from the right person.

Ann : Stake.com | The Most Popular Bitcoin Casino | V2 & New games out now! 👽

[Kakmakr]

I get this on computers with slow bandwidth and in certain browsers. The latent cache in some browsers does not adjust the balance under certain conditions. < I just refresh the website and the correct balance is shown>

Give us some more information, like what browser you are using and if it is the latest version and what internet connection you have, for us to give you better support and advice.

*The problems I had was with some of my people that I referred to the site.  

[aioc]

I get this on computers with slow bandwidth and in certain browsers. The latent cache in some browsers does not adjust the balance under certain conditions. < I just refresh the website and the correct balance is shown>

Give us some more information, like what browser you are using and if it is the latest version and what internet connection you have, for us to give you better support and advice.

*The problems I had was with some of my people that I referred to the site.  

I'm not playing in Stake.com but they have a massive promotion here in Bitcointalk and the last thing they will do is to ruin their platform with this kind of issue, so I guess it's the bandwidth is the culprit, but if it persists and some other players are also experiencing it, then they should address this, they have a telegram channel for this.