When will they fix Ledger Nano S firmware?

[dogtana]

They promised to fix the firmware to be able to support a bigger number of installed apps. This was supposed to happen in Q2 and it is almost over.

They put this blog post basically telling us it won't happen?

https://www.ledger.com/supporting-and-improving-the-ledger-nano-s/

This is just some smooth talking making me think they won't fix it. Have they been leading us on in order to try to get us to buy the X?

I want the functionality back!!

[BitcoinGirl.Club]

They promised to fix the firmware to be able to support a bigger number of installed apps. This was supposed to happen in Q2 and it is almost over.

They put this blog post basically telling us it won't happen?

https://www.ledger.com/supporting-and-improving-the-ledger-nano-s/

This is just some smooth talking making me think they won't fix it. Have they been leading us on in order to try to get us to buy the X?

I want the functionality back!!

I do not think they are after it. They will fix it soon. Ledger built up a good reputation and they are not gonna put it in stake. I am using Ledger from last 2016 or so I think.

[Pmalek]

I really don't have any remarks regarding the available space for storing apps. I store my most valuable assets on Ledger such as BTC and ETH and for the rest you can always uninstall one of your apps in order to install another one you need at that particular time. You will not lose your assets when you uninstall an app so don't worry about it. 

[Lucius]

They promised to fix the firmware to be able to support a bigger number of installed apps. This was supposed to happen in Q2 and it is almost over.

I do not know what you really want to say whit this post? Ledger Nano S is limited with storage and that is fact, but they fulfilled their promise and reduce size of Ethereum app, so you can have from 3-7 apps in same time on Nano S, depending which app you install.

I do not know how much apps you have in same time before 1.5.5 firmware, but I remember that somebody mentioned that it is possible to have up to 18 apps. If you need more just buy Nano X, this is new device and it is quite normal that new must be better then old, who would otherwise even took it into consideration to buy it?

New firmware is on the way, but as Ledger say, this is device from 2016 and it is limited in its capabilities.

[DdmrDdmr]

Ledger Nano S’s firmware 1.5.5 messed up and, deliberately or not, effectively reduced the available space for loading Apps quite noticeably. Before the update, I could hold 6 or 7 apps, but the update cut that down by nearly half. The apologized and recognized their error (see https://www.ledger.com/righting-our-1-5-5-nano-s-firmware-update), committing to revert the situation by end of Q2 2019.

Nevertheless, the most recent blog entry referenced in the OP does not address this issue. What’s more, it seems to push users to considering Ledger Nano X by highlighting on a Nano S official entry blog that Nano X supports 100 apps. No date of a new firmware release has been made public yet (at least I haven't been able to find it).

<...>

Yes, It’s pretty lame, and although one can keep track elsewhere of what the Ledger protects, and load/unload apps at will, it does seem rather much a pi.t.a. if you want to do it regularly with just a few simultaneously manageable apps. I do get the feeling they will keep their commitment. We’ll see.

[dogtana]

@DdmrDdmr exactly what I am saying/am afraid of.

I am only able to keep 2 apps on my Ledger Nano S and I am not happy about it.

[Pmalek]

I have 4 installed apps at the moment.
 
Have you checked the versions of your installed apps?
Connect your Ledger, navigate to the corresponding app and compare the version on-screen to the newest version that you can see in the Application Manager in Ledger Live. If you are missing a few updates just uninstall and reinstall them and see if that fixes anything. 

[Lucius]

I am only able to keep 2 apps on my Ledger Nano S and I am not happy about it.

From what I see on link you posted in OP, is that user can have at least 3 app in same time, and if you pay attention on app combinations you can have 7 apps in same time.

For example you can have 7 apps in this combination : BTC + ETH + XRP +BCH + LTC + DASH + ETC or BTC + XRP +BCH + LTC + XMR + DGB +KMD. You can read more about app combinations here : Manage device storage.

If you use ETH, did you remove old app and install new which is reduced in size?

[o_e_l_e_o]

I do get the feeling they will keep their commitment. We’ll see.

I get the opposite feeling. They promised to fix this months ago, and we not only has it not been fixed, but Ledger seem to have gone totally quiet on the issue. Their support pages even suggest buying another device as a potential solution.

I love my Ledger, and the space issue doesn't bother me because I don't care about the majority of altcoins, but their response on this has been poor at best. It does feel like they are trying to force users to buy the Nano X.

[Lucius]

I get the opposite feeling. They promised to fix this months ago, and we not only has it not been fixed, but Ledger seem to have gone totally quiet on the issue.

But they fix ETH app (reduced in size), and they write that Nano S is limited in storage and that there is not enough space for some extra changes. Latest firmware (1.5.5) is probably take some extra storage, but I never see problem with number of apps which can be installed at the same time. Users need to pay attention on app combinations and in most cases they will be able to install more than 3 app in same time.

We can not say for sure is Ledger is playing game "new is better then old", or Nano S is just limited by hardware to be on the same level as before.

Time simply run over everything, hardware wallets are not exception - smarthphones 3 years ago vs today is one of the examples, but I do not see that people complain because Samsung, Apple or Huawei release new models every year. If someone can buy a new phone every 1-2 year, I do not see why problem is in buying new hardware wallet which is ten times cheaper then new iPhone or Samsung Galaxy.

[o_e_l_e_o]

Time simply run over everything, hardware wallets are not exception - smarthphones 3 years ago vs today is one of the examples

I take your point, but it is a bit of a false equivalence. Older phones become out dated simply because new ones start out performing them, they don't become inherently worse.* The Nano S used to be able to hold 10+ apps at once. If it still did, people wouldn't be complaining just because the Nano X can hold many more. The fact is the Nano S now struggles to hold 4.

*Unless you own an iPhone, because Apple are scumbags and do throttle older models to force users to upgrade.

[dogtana]

I have everything up to date. Only able to keep two apps.

[HCP]

I have everything up to date. Only able to keep two apps.

Which specific two apps are you using?

[dogtana]

Iota and Ada.

[Lucius]

Iota and Ada.

This is strange, I see user on Reddit who have ETH, IOTA, NANO, ICX, so problem is probably in Ada app which is to big. I think you should write to Ledger support and ask them about this, since they claim 3 is minimum number of app at the same time.

I also see post from user who managed to install 10 Apps at the same time : BTC BCH BTG PEERCOIN ZEC ZEN LTC DGB KMD RIPPLE

[Pmalek]

@Lucius
Your hyperlink needs a bit of editing. Clicking on it opens the following, https://www.reddit.com/r/ledgerwallet/comments/bpv3m6/nano_s_only_has_space_for_2_apps/[/url
Please remove the [/url part at the end and than it will work 

[joniboini]

I'm one of those people who can't manage to install more than 2 apps. Looks like I'll need to buy Nano X soon if I still want to have a hardware wallet that supports multiple coins, especially because most of my alts are moving to their mainnet soon.

[dogtana]

I'm one of those people who can't manage to install more than 2 apps. Looks like I'll need to buy Nano X soon if I still want to have a hardware wallet that supports multiple coins, especially because most of my alts are moving to their mainnet soon.

Why go for buying a new product when they promised to fix the Nano S? It is just what they want. Just buy a new wallet every 2 years, pfft.

[Pipdips]

I do get the feeling they will keep their commitment. We’ll see.

I get the opposite feeling. They promised to fix this months ago, and we not only has it not been fixed, but Ledger seem to have gone totally quiet on the issue. Their support pages even suggest buying another device as a potential solution.

I love my Ledger, and the space issue doesn't bother me because I don't care about the majority of altcoins, but their response on this has been poor at best. It does feel like they are trying to force users to buy the Nano X.

Unfortunately - I whole heartedly agree.  I have a Ledger Nano S and I have contacted their support team multiple times about various issues and each time their reply was not a solution, they basically just say sorry but you need to buy the Nano X.

I have asked them for a refund and they say no. The Nano S was like a tester, almost like they should have been free. It was over priced when I bought it. So alright whatever, I will just not buy anymore products made by Ledger. I will not recommend their company to anyone either.

[Lucius]

Pipdips, Ledger is only promise to reduce in size ETH app, and they do that - but all of you who are complaining on number of apps installed in same time should know that Ledger Nano S is limited in hardware / storage size, and that new firmware is take some extra space. You also see that some users have up to 10 apps in same time, so it is possible to have more then two, but that number depends of app combinations.

It takes 10-15 sec to remove app and install new, and this is not delete your coins from device - but maybe we should wait new firmware and see will there be some positive changes.

For me is normal that companies improve their products over the years, they all do that. You can not buy phone, tv, pc or any other electronic device and use it whole life, most of devices will break over a period of 5 years.