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Author Topic: When will they fix Ledger Nano S firmware?  (Read 456 times)
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August 02, 2019, 04:51:38 AM
 #21

I understand why people are upset about all this. Due to the "updates", Ledger have managed to make the Nano S functionally worse than when people like myself purchased it.

Sure, it's not that difficult to uninstall/reinstall the coin apps as required, but the point is that wasn't necessary... and now it is because they broke it. To then turn around and say "spend $$$ on our new model" is not an answer. That looks like "forced obsolescence" and trying to force your customers to upgrade and spend extra $$$ on something they may not need nor want. Undecided

Thankfully, I'm not really affected as I don't require more than BTC and ETH on a day to day basis. However, hopefully, Ledger will get around to rectifying this issue "properly", but I wouldn't be holding my breath to be honest.

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August 02, 2019, 03:31:11 PM
 #22

I understand why people are upset about all this. Due to the "updates", Ledger have managed to make the Nano S functionally worse than when people like myself purchased it.

Sure, it's not that difficult to uninstall/reinstall the coin apps as required, but the point is that wasn't necessary... and now it is because they broke it. To then turn around and say "spend $$$ on our new model" is not an answer. That looks like "forced obsolescence" and trying to force your customers to upgrade and spend extra $$$ on something they may not need nor want. Undecided

Thankfully, I'm not really affected as I don't require more than BTC and ETH on a day to day basis. However, hopefully, Ledger will get around to rectifying this issue "properly", but I wouldn't be holding my breath to be honest.

Don't even get me started. I had multiple issues with Ledger Nano S that I will not mention at this forum, but it is clear that the Nano S product was not worth the price.  Their company should refund people who complain about Nano S.  Personally I urge caution if anybody plans to use Nano S for keeping funds in there and I am serious about that.  Nano S was not well thought out technology.  Ledger proved to me that they are a low quality company with short sited business visions and they were only looking for a quick buck.  Their website looks decent but that is only facade.

What are the newer alternatives for hardware wallets?  Certainly there are plenty of new companies with hardware wallets.
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August 02, 2019, 03:45:19 PM
 #23

I have a Ledger Nano S and I have contacted their support team multiple times about various issues and each time their reply was not a solution, they basically just say sorry but you need to buy the Nano X.
That's a lousy response, but it doesn't surprise me--this is what most companies do.  Once a new model of something is released, the company gradually drops support for old models.  On the other hand, if Ledger promised an improvement or upgrade for the Nano S (which I recently bought as my first hardware wallet), they ought to follow through with it.  That's just good customer service.

Sure, it's not that difficult to uninstall/reinstall the coin apps as required, but the point is that wasn't necessary... and now it is because they broke it.
I'd definitely like the device to be able to display more coins than it currently does.  That, to me, seems like a pretty basic functionality that's missing.  I get that you don't need to have all the coins you own displayed, but it sure would be nice.

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August 02, 2019, 03:57:57 PM
 #24

On the other hand, if Ledger promised an improvement or upgrade for the Nano S (which I recently bought as my first hardware wallet), they ought to follow through with it.

I guess you haven't heard of what they did to Ledger Blue. Expensive piece of tech which in the end turned out to be a garbage.

What are the newer alternatives for hardware wallets?  Certainly there are plenty of new companies with hardware wallets.

Don't expect these alternatives to be good. Trezor and Ledger are the most widely supported hardware wallets by third parties out there. Ledger supports many altcoins while Trezor has a different security model and doesn't have any app limit since it doesn't need any apps. Have you seen ColdCard?


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August 02, 2019, 06:05:55 PM
 #25

I guess you haven't heard of what they did to Ledger Blue. Expensive piece of tech which in the end turned out to be a garbage.
No, I did not hear about what happened with Ledger Blue.  Can you explain?
 
 
Have you seen ColdCard?
It is good to see people suggesting alternatives to Ledger. Soon enough, hardware wallets should not be much more other than having a built in iPhone app. I am surprised that major retail stores like Best Buy do not yet commonly carry hardware wallets for sale.
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August 02, 2019, 06:15:14 PM
 #26

No, I did not hear about what happened with Ledger Blue.  Can you explain?

Ledger Blue has a built-in Bluetooth which was supposed to be used by some apps. Yet, users are not even able to pair the mobile Ledger Live app with it; they have to use a USB cable. As far as I remember, Ledger employees mentioned that it might also allow users to interact with their wallet without having to use a computer. Right now, there is nothing you can do with that large screen. Oh, and it doesn't support as many coins as Nano X and Nano S do.

Don't get me wrong, I don't hate Ledger. They released a product which turned out to be a failure, charged a premium price and didn't release many software updates for it (at least they tried to do something).

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August 02, 2019, 06:29:38 PM
 #27

Ledger Blue has a built-in Bluetooth which was supposed to be used by some apps. Yet, users are not even able to pair the mobile Ledger Live app with it; they have to use a USB cable. As far as I remember, Ledger employees mentioned that it might also allow users to interact with their wallet without having to use a computer. Right now, there is nothing you can do with that large screen.
Ledger Nano S does not even allow some computers to work with it. Their company will probably just say, go buy a new computer, and also buy a new Nano X.


Don't get me wrong, I don't hate Ledger. They released a product which turned out to be a failure, charged a premium price and didn't release many software updates for it
Wobbly stance. I do not like the Ledger company at all and I can not recommend their products to anybody.
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August 03, 2019, 08:49:35 AM
 #28

Ledger Nano S does not even allow some computers to work with it. Their company will probably just say, go buy a new computer, and also buy a new Nano X.
You need Windows 10 to be compatible with the Ledger app. So if your computer can handle Win 10 you are good to go. The only other requirement I know of is a 64 bit OS but that is also pretty standard nowadays and a lot of other software doesn't work on 32 bit OS anymore, like Adobe products.

What other requirements are there? 

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August 03, 2019, 09:30:14 AM
 #29

Ledger Nano S does not even allow some computers to work with it. Their company will probably just say, go buy a new computer, and also buy a new Nano X.
They are pretty clear which operating system you need to be able use Ledger Live: https://support.ledger.com/hc/en-us/articles/360006395553-Download-and-install-Ledger-Live.

Those requirements don't actually apply to the Ledger Nano X. It is perfectly possible use the Nano X with an outdated operating system, provided you pair it with another client such as Electrum, rather than Ledger Live. Given that Windows 7 support ended in 2015, and extended support will end in 6 months, I don't think Ledger are really obligated to support operating systems that the manufacturer no longer supports.

As I've said before, I am also disappointed that Ledger haven't yet addressed the issue regarding space and number of apps on the Nano S, but I would hardly go so far to call the device a failure based on that. It's a minor inconvenience at worst.

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August 03, 2019, 10:45:31 AM
 #30

Those requirements don't actually apply to the Ledger Nano X. It is perfectly possible use the Nano X with an outdated operating system, provided you pair it with another client such as Electrum, rather than Ledger Live.

Ledger Nano S is stop working with Ledger Live after firmware update to 1.5.5 on Windows 7 (in my case), but it still working in combination with Electrum, and any other third-party wallet. Nano S is also working with Android 7+ version with OTG cable, Windows 8+, Linux and macOS 10.8+.

I have also some problems with Nano S in past, some of them because of my mistakes, but all in all i'm satisfied with what is most important when it comes to hardware wallets, and that is security of private keys. I bought hardware wallet just because of that, and now I should say it is bad product because I can not have xx apps installed in same time? I could only quote o_e_l_e_o "It's a minor inconvenience at worst.".

New firmware for Nano S should be out soon, maybe Ledger will find way to fix problem with size of some apps - and in few months Nano X will probably be on discount (Black Friday, Christmas New Year holidays) and if price of Bitcoin is go up it will be good deal to get one for less then 0.01 BTC.

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August 05, 2019, 05:20:16 AM
 #31

I have the nano ledger s and my laptop i use is windows 10.


How is the ledger blue compared to the nano ledger s?


I mean unless you don't want to delete an app and install it every single time you use it, then get a ledger blue?
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August 05, 2019, 07:20:30 AM
 #32

How is the ledger blue compared to the nano ledger s?

Ledger Blue is terrible. Ledger barely supports it and you can't even buy it from the official website anymore. I have already explained why it is bad in this post.

I mean unless you don't want to delete an app and install it every single time you use it, then get a ledger blue?

As far as I remember, Ledger Blue has slightly more memory, but it supports less coins. If you don't want to bother with reinstalling apps and want to have a functioning Bluetooth then Nano X is a better choice.

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August 05, 2019, 04:21:19 PM
 #33

Let's all just admit that the Ledger company does not have it's act together - They never did and they never will.

What is a better alternative for a hardware wallet company that is not out the just for a quick buck / to rip us off?
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August 05, 2019, 04:33:38 PM
 #34

What is a better alternative for a hardware wallet company that is not out the just for a quick buck / to rip us off?

The only company that comes to my mind is Trezor. It's fairly easy to get in touch with the founders. They usually reply to messages in the official Telegram channel. They promised to port Trezor T software to Trezor One and they are working on it. Note that Trezor devices are completely different. They don't support as many altcoins as Ledger devices do. They don't use Secure Element, but both hardware and software are completely open-source. Thanks to that, someone even created a hardware wallet which is basically a Trezor One in a different chassis.

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August 05, 2019, 05:16:53 PM
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 #35

I cannot understand all this drama and crying about storage space in ledger nano s.

You do not need the apps installed to hold your coins. You don't need the app installed to receive coins. You just need the app installed if you want to send coins.

Do you really send your coins all the time? Can't you uninstall an app and install another when you want to send coins? That's literally takes less than 2 minutes.

And you can keep installed BTC eth (and all its shitokens) and one more protocol coin (eos, Tron and all its shitokens).

 That's not that inconvenient , unless you are a frenetic trader , sending and receiving coins at super human speed. And you must be doing that with 4 different blockchain!

You can track your balance on ledger live as well even without the device plugged in

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August 10, 2019, 12:18:45 PM
 #36

^There are many active traders who use Ledger and when they store just 5 apps, they get the 'insufficient space' message which is horrible. Many people trade in ETH, BTC, BCH, EOS and other coins and Ledger has to come up with an option to save more apps. It's inconvenient to keep installing and reinstalling apps when you need to use them as it's such a small device and not a laptop which can be done with one-click. It also has no option to increase the space by attaching an external device.




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August 10, 2019, 01:11:45 PM
 #37

I cannot understand all this drama and crying about storage space in ledger nano s.

You do not need the apps installed to hold your coins. You don't need the app installed to receive coins. You just need the app installed if you want to send coins.

Wasn't their original app made for Chromebook?  Then they did a little switcheroo by releasing Ledger Live while also deciding to cut out Chromebook users.  That would not be great for Chromebook users using Nano S.  It is doubtful their company would do anything about that other saying to "just buy our newer Nano X!" or "just go buy another computer to use with your Nano S".

Case in point.
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August 10, 2019, 03:09:16 PM
 #38

I cannot understand all this drama and crying about storage space in ledger nano s.

You do not need the apps installed to hold your coins. You don't need the app installed to receive coins. You just need the app installed if you want to send coins.

Wasn't their original app made for Chromebook?


No. The original app was a Google chrome extension, not an app made for chrome book.
They never made anything specific for chrome book users afaik

It wasn't so good ledger live was a great improvement

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August 11, 2019, 09:35:28 AM
 #39

^There are many active traders who use Ledger and when they store just 5 apps, they get the 'insufficient space' message which is horrible. Many people trade in ETH, BTC, BCH, EOS and other coins and Ledger has to come up with an option to save more apps. It's inconvenient to keep installing and reinstalling apps when you need to use them as it's such a small device and not a laptop which can be done with one-click. It also has no option to increase the space by attaching an external device.

To remove / install new app user need less then 30 seconds, and some users have up to 10 apps in same time because it is not only about limited storage, but also about app size and app combination on device.

I see you do not understand how to use Ledger Nano S when it comes to installing / removing apps. This is something users do via Ledger Live, and Ledger Live is software you can install on your laptop, so it is actually one click for install app and one one click for to uninstall.

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August 11, 2019, 02:13:37 PM
 #40

To remove / install new app user need less then 30 seconds, and some users have up to 10 apps in same time because it is not only about limited storage, but also about app size and app combination on device.

I see you do not understand how to use Ledger Nano S when it comes to installing / removing apps. This is something users do via Ledger Live, and Ledger Live is software you can install on your laptop, so it is actually one click for install app and one one click for to uninstall.

You can't do it with just Ledger Live and you need the device too. I have installed BTC and ETH apps via Ledger Live and it was not so easy as it was the first time and checking the computer and the device was a pain but now I am used to it. Also, while doing it I got logged out due to inactivity from Ledger Live and then again entering the PIN, password etc.... It also took a long time to sync for the first time and I got errors while doing it which I had to fix (updating the old firmware 3 hours and 30 minutes for adding bitcoin wallet).

As I did not uninstall any apps/update any apps, I have no clue but it's certainly not so easy as installing apps on my mobile and laptop.





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