Ok so i figured something out.
The account that doesn't confirm transactions the only thing i did to the account was change the password to a more secure one.
So the other account that works fine and the keys are good i tried the same thing i changed my password on coinprism. And now that account wont confirm and the keys are now currupt.
Then i figured maybe i could use my old password before i changed it to get my private keys but that didnt work
So this must be the issue. When you change ur password. Now if coinprism would answer an email