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AdolfinWolf
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February 04, 2020, 03:51:05 PM |
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Could you maybe lower the amount of confirmations needed before receiving a gift card, or is that not in your control?
6 confirmations for a 20EUR giftcard seems a bit excessive and unnecessary, and would be something that would drive me to your competitors.
Other than that, your service works great! (And it seems i got a better rate than your competitors for the GC i bought, which is nice, i guess.)
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OmegaStarScream
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February 04, 2020, 04:41:52 PM Last edit: February 05, 2020, 09:55:30 AM by OmegaStarScream |
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Could you maybe lower the amount of confirmations needed before receiving a gift card, or is that not in your control?
6 confirmations for a 20EUR giftcard seems a bit excessive and unnecessary, and would be something that would drive me to your competitors.
I ordered from the site multiple times in the past, and I don't remember having to wait for that much. I've just tried to make a small order to confirm this (10 GBP) and as expected, I received my code instantly. It appears that no confirmations are required for orders under 50EUR. If you order more than that, you have to wait for one confirmation .
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Coinsbee.com (OP)
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February 04, 2020, 06:41:38 PM |
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Please write a supportemail with the date you bought your voucher and what email u used.
We try to help you as fast as possible. The number of confirmations is set by our partner coingate. Normaly it took only some minutes.
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AdolfinWolf
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February 05, 2020, 03:39:30 PM Last edit: February 05, 2020, 06:22:44 PM by AdolfinWolf |
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Please write a supportemail with the date you bought your voucher and what email u used.
We try to help you as fast as possible. The number of confirmations is set by our partner coingate. Normaly it took only some minutes.
Hmm. I'm just saying that it took 4-10 minutes to confirm, and then i had to wait another hour (plus or minus) for both giftcards to actually be sent to me. Sending a support ticket will probably not be worth the hassle, and i doubt i would get a response in time, but at the same time it's slightly annoying to wait an hour or more (if you're unlucky) when your transaction is already confirmed. I'm just saying that, for someone like me who wants to have as little interactions as possible (unnecessarily sending tickets etc..), and receive the GC as soon as possible (i think this is your average customer), this could be kind of a dealbreaker. The number of confirmations is set by our partner coingate. If you think that that's best.. Anyways, great service nonetheless
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Coinsbee.com (OP)
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February 05, 2020, 07:52:57 PM |
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Thx for your input. We will speak with coingate how we can speed the process up.
See you again on coinsbee.com.
Sincerly your coinsbee.com-Team
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Coinsbee.com (OP)
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
February 07, 2020, 07:14:28 AM |
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Please write a supportemail with the date you bought your voucher and what email u used.
We try to help you as fast as possible. The number of confirmations is set by our partner coingate. Normaly it took only some minutes.
Hmm. I'm just saying that it took 4-10 minutes to confirm, and then i had to wait another hour (plus or minus) for both giftcards to actually be sent to me. Sending a support ticket will probably not be worth the hassle, and i doubt i would get a response in time, but at the same time it's slightly annoying to wait an hour or more (if you're unlucky) when your transaction is already confirmed. I'm just saying that, for someone like me who wants to have as little interactions as possible (unnecessarily sending tickets etc..), and receive the GC as soon as possible (i think this is your average customer), this could be kind of a dealbreaker. The number of confirmations is set by our partner coingate. If you think that that's best.. Anyways, great service nonetheless We contacted coingate for this issue as mentioned before. Here is their answer. We try to work for the fastest process as possible (must be secure enough for us). "Confirming" status indicates that your transaction has been detected, but that we are still waiting for cryptocurrency network confirmation of the payment. Once you see this status, there is nothing else you need to do. Feel free to close the invoice tab (though we recommend bookmarking it first), and expect an email from your seller once the payment is processed by them. Transaction confirmation times depend on 1) the fee that was attached to the transaction and 2) the load of the cryptocurrency network. Typically, transactions confirm within an hour, but can take up to several hours or even days if the fee attached is too small."
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OmegaStarScream
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February 10, 2020, 01:07:53 PM |
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That answer is not explaining why the user above (AdolfinWolf) and I have different have to wait for a different amount of confirmation. I don't have to wait for any, while he has to wait for 6 confirmations, the bitcoin network and fees have nothing to do with that.
Also, here are some things you may want to look into:
- The filter is not automatically reset after closing the website and opening it again. If you choose "Canada" as a region and come back later to the shop, it will remain the same. - Whenever you add products to the cart and then buy them, they'll remain there. That's not the normal behavior, gift cards should be removed from the cart if your order went through without problems.
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Coinsbee.com (OP)
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February 13, 2020, 08:18:25 PM |
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That answer is not explaining why the user above (AdolfinWolf) and I have different have to wait for a different amount of confirmation. I don't have to wait for any, while he has to wait for 6 confirmations, the bitcoin network and fees have nothing to do with that.
Also, here are some things you may want to look into:
- The filter is not automatically reset after closing the website and opening it again. If you choose "Canada" as a region and come back later to the shop, it will remain the same. - Whenever you add products to the cart and then buy them, they'll remain there. That's not the normal behavior, gift cards should be removed from the cart if your order went through without problems.
We check it with coingate with the goal to reduce the confirmations. - Yes we do don't reset the filter, because we think its more comfortable for the user if his region is selected when he comes back to the site. Or? - You are right. The gift cards should be removed from the cart, if the order was completed. We will fix that tomorrow.
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DaveF
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Crypto Swap Exchange
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February 15, 2020, 07:09:42 PM |
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Could the confirmations be fee based? If you set a low fee do they wait for 6, but if you use a medium or high fee they just take the risk? Same with do you have RBF set on your wallet when sending?
-Dave
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OmegaStarScream
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February 17, 2020, 11:45:45 AM |
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-snip- Yes we do don't reset the filter, because we think its more comfortable for the user if his region is selected when he comes back to the site. Or?
I just gave the region as an example. I was mainly referring to the other filters (crypto and brand). In my opinion, these are not supposed to remain the same after each visit to the site while the region filter should automatically be detected and changed based on your location. Could the confirmations be fee based? If you set a low fee do they wait for 6, but if you use a medium or high fee they just take the risk? Same with do you have RBF set on your wallet when sending?
-Dave
I'm pretty sure that's not the case. If you check the screenshots I posted above, you can see that the confirmations are determined before I even send the funds.
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Coinsbee.com (OP)
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February 21, 2020, 08:36:35 AM |
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-snip- Yes we do don't reset the filter, because we think its more comfortable for the user if his region is selected when he comes back to the site. Or?
I just gave the region as an example. I was mainly referring to the other filters (crypto and brand). In my opinion, these are not supposed to remain the same after each visit to the site while the region filter should automatically be detected and changed based on your location. Could the confirmations be fee based? If you set a low fee do they wait for 6, but if you use a medium or high fee they just take the risk? Same with do you have RBF set on your wallet when sending?
-Dave
I'm pretty sure that's not the case. If you check the screenshots I posted above, you can see that the confirmations are determined before I even send the funds. We will reset the brand when the customer came back to the page. But we think region and crypto should stay. We also checked the confirmations....80 of 100 transactions are passed in less than 10minutes. There are only some which took a little bit more time. If there is any large delay in the future please give us a short support message.
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Coinsbee.com (OP)
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February 26, 2020, 04:38:15 PM |
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We overworked the page and translated Coinsbee.com to French, Russian, and Chinese. Thx@ User LeGaulois, he helped us with the French Translation. Now we need your help. For Russian, Chinese and French. For Chinese we also registered https://www.coinsbee.cnAre there some languages specific directories or forums where we or you can add Coinsbee.com? We would be very happy to get some help.
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Coinsbee.com (OP)
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February 28, 2020, 08:38:54 AM |
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Any Ideas? Special for chinese?
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OmegaStarScream
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February 28, 2020, 01:19:19 PM Last edit: February 28, 2020, 02:40:18 PM by OmegaStarScream |
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Are there some languages specific directories or forums where we or you can add Coinsbee.com? We would be very happy to get some help.
Are you looking to advertise your service elsewhere or you're just looking for translators for the site?
Also, I have a suggestion regarding the 4 randomly selected gift cards on the front page It appears that even cards that are unavailable (like PayPal GCs) are sometimes listed there. It might be a better idea to advertise only the cards that are still available and in-stock.
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Coinsbee.com (OP)
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February 28, 2020, 05:19:52 PM |
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We are looking where we can advertise our service special for chinese, french and russian people.
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OmegaStarScream
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March 01, 2020, 10:53:55 AM |
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We are looking where we can advertise our service special for chinese, french and russian people.
You can either hire (or get volunteers) to translate your announcement thread and post it on the localboards[1]... Or, since running a signature campaign can be a bit expensive. You can try and participate in the forum's auction[2]. I recommend the latter (more exposure). [1] https://bitcointalk.org/index.php#5[2] https://bitcointalk.org/index.php?topic=5227958.0
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Minimax
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March 04, 2020, 06:48:13 PM |
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why is there none paypal-gitcards ? Delivery difficulty or product discontinued ?
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Coinsbee.com (OP)
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March 04, 2020, 06:54:29 PM |
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We are looking where we can advertise our service special for chinese, french and russian people.
You can either hire (or get volunteers) to translate your announcement thread and post it on the localboards[1]... Or, since running a signature campaign can be a bit expensive. You can try and participate in the forum's auction[2]. I recommend the latter (more exposure). [1] https://bitcointalk.org/index.php#5[2] https://bitcointalk.org/index.php?topic=5227958.0Thx! We will check the opportunities! We are really happy about the help here!
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