Bithumb does not list erc20 contract addresses and will keep your crypto if you deposit another coin with the same name.
Some tokens have the same name. Without knowing the actual contract address there is no way to know which token is the proper token.
I deposited a token called SWIPE. Apparently there are two tokens named SWIPE, there is SWIPE and SXP (SWIPE). Both are legit tokens. I contacted customer support and they refuse to return my SWIPE because they say it was my error and not theirs even though there is no way to know which token they are trading.
This is the fault of the exchange, not the user.
Here is my chat log with customer service:
**I deposited swipe into my acocunt yesterday and still hasnt shown up... there have been almost 4000 confirmations. txid is 0x50eef993c0934c13599d8ee74dbef2b6bbb3614f5bc7e8a539390b040fcf7b55**
Chat started
Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
Support Bella joined the chat
Support Bella
hi
**Hi Bella, nice name**
Support Bella
thank you
I'll check it for u
Wait a moment, please.
<email address>
Support Bella
is this your account?
**Yes it is**
Support Bella
ok
**Hopefully you are better than Anna was last night. She is a terrible CSR**
Support Bella
coin?
which one?
and amount
plz tell me
**swipe.... I sent 2,167.4505**
Support Bella
ok
thank you
Wait a moment, please.
**Anna said she wrote a ticket for the techs but I have heard nothing**
Support Bella
ok,wait a moment plz
**ok**
Support Bella
Hello, I am sorry to inform you that you have recharged the wrong asset.
**well its swipe**
Support Bella
the wrong coin
**hrmmmm**
**are there two coins named swipe?**
Support Bella
wait a moment
**because the coin i have is a legit coin**
Support Bella
I will show you
are there two coins named swipe?
yes
**https://ethplorer.io/address/0x13d71cfc90a83cd1cc0e59675c3f4b90d4162a8b**
**see its a legit coin**
**unfortunately your site does not list the contract address so there is no way to know which swipe it is**
Support Bella
<sends a screenshot>
https://pasteboard.co/ICwHPMR.png **yeah looks like the same coin to me**
**without the contract address there is no way to know which swipe it is i guess**
Support Bella
but they r different
**your site needs to start listing contract addresses**
**yes i see that**
**im going to need you to send my swipes back then**
**please send them to <my wallet address>**
**the error is not mine so I need those sent to me**
Support Bella
Sorry, we can't help you find it back.
**Yes you can**
**this is your companys mistake not mine**
**somebody over there has access to the wallet I was told to send to**
**you cannot just keep my cryptos**
Support Bella
sorry,there are two kinds of coins
Sorry, you have misplaced the currency, the name is different, you should be able to see
**I did not.**
**This is your error, not mine.**
**The name is not different**
**even says the same name in the screenshots you showed me**
**You mean the trade symbols are different?**
Support Bella
Sorry, you should check the currency name yourself when you recharge.
**Trade symbols are generally different for different exchanges. I am not a newb.**
**No, you can't pin this on me. Your site does not display the information of the coin including the contract address. this is your responsibility not mine. Are you new to crypto?**
Support Bella
If you recharge the right assets, there will be no problems, but you recharge the wrong assets.
**Well I had no way of knowing they were the wrong assets.**
**So you need to return my cryptos.**
**You are giving me a circular argument.... I have already demonstrated how your company is wrong and telling the same thing over and over is not going to change that it is your error not mine.**
Support Bella
sorry,you have recharged the wrong asset, I have already sent a picture to prove it to you, I am sorry I can't help you.
**Your picture does not prove anything. They look like the same asset**
**show me where the contract address is posted on your site**
**you can't because it's not. This means you are at fault. Not me because there is no way to know it is a different coin.**
Support Bella
Your recharge is "swipe token", referred to as "swipe", and the currency of our exchange is "swipe", referred to as "sxp", which is two different coins.
**the pic you showed me says swipe**
**looks the same to me**
**they both say swipe**
Support Bella
<sends the same screenshot again>
https://pasteboard.co/ICwHPMR.png **your argument is the trade symbols are different but it is standard practice for exchanges to change their own trade symbols**
**I have seen coins that had 5 different symbols depending on which exchange they are listed on**
**Yes that is not proof**
**you can send me the same screenshot all day it doesnt make you right**
**you cannot just keep my cryptos **
Support Bella
For example, you should know eon, there are two kinds of coins called eon, one is demension token, and the other is eos network. Can you say that this is the same kind of coin?
**yes but most exchanges make this difference clear and they clearly have different wallet addresses since they are totally different blockchains**