After I read about lots of people who are having troubles to get their coins out of Poloniex I was getting serious about this after Poloniex was giving out the informations that they will stop their service for US customers starting from 1st November 2019 and another "friend of crypto" asked me if I have problems with "Poloniex", too.
I answered:
No, but I can test it. ... what happened in the last hours while the test is shocking.
Well, I still had an account with Poloniex (Verified for up to 25.000 USD daily withdrawal) but never 2FA activated.
Everything should work in a perfect way. Why not? I am full verified.
I logged in my account with the typical security questions. Started the withdrawal for ETH and a dust of XMR both mined myself (all together just about USD 2100+).
Like always the security mail arrived. You have to click the link. You have to review the transaction details and then finally accept the transaction with a last click. I finished this together with a good friend, while we were watching thru some more documents of another datacenter project which will come up in 2020.
Everything was running like normal with my transaction, but suddenly an email arrived that for security reasons my transactions are canceled. What? Why?
I have to withdraw to a known crypto address used before to withdraw or I have to log in with a known IP address
I am fully verified and I choosed how the auth is working, while my email is already special secured!
I was not amused about that and asked them in a strict email to react now or I will maybe loose money. Of course this happened, because I was going to swap the coins to "somehwere" else and now the price is back in the sky (bad for me to buy in).
After more then 2 hours they got another email from me with a bit of "hard words", but still fitting to their behavior. They were able to answer just in time. Aha? A normal request will get a low priority and they dont give a shit about you as customer? That was a salty taste to the shit taste already in my mouth
I answered them that I cannot serve the old BTC address (and wont for security reasons!) and I have an ISP with a dynamic ip address from time to time my IP will change.
Now they said and forced me to use the APP. Well, I refused this and was asking why all this problems. I am a customer with full verification!
Anyways, the APP was allready installed. I started and logged in. Even if they try to scam me, they cannot. My security email is not the email on my mobile
Going thru the next step and suddenly my account was BASIC and not veryfied anymore!? They just canceld my state. Wow! THAT IS SCAMMING and no longer an accident! My full account is disabled; even my funds are not visible any longer. Well, I have all proofs here even if they try
I now have to upload them again all ID cards and a personal pictures.
After several tries the system had many problems to get my files.
Not that the verification was not working; it was even not possible to finish it (1 of 3 tries failed with an error message).
I sent them my passport plus picture. After 15 minutes it got declined.
I sent them my ID card (back and front, fresh scanned) plus picture. Again my verification got rejected. (and of course I followed all instructions in the right way!)
With the last email I am asking them not any longer as customer; but as a representative of the international press - with my digital press id card attached. (of course I can take a picture with me and all cards in a row - fresh from today; but that is not allowed like Poloniex is saying!)
And I am not asking them any longer about "my money", but why I am reading and hearing those problems in the last weeks/month more often about Poloniex? That is now my question and for all circumstances I do this questions now PUBLIC!
Why people, who registered in the past as wallet users and who are sometimes fully verified like me, are not getting their coins?
Why gets a verification state of 25.000 USD per day (activated last year) rejected, when you try to payout all your remaining coins? Never exchanged anything for real and just using the service as wallet user without any bank transactions?
I never had USDT, USD or anything. Just a wallet service for me.
They will just answer you, if you use profane language and they are not doing any real service. In this case the answer was in my box after minutes. Wow, what a professional support this is! I am really scared and shocked. Is this the level of support someone should provide for customers who are giving you important values?
I have a feeling like with BTCe/WEX in the past. Cold and Dark! And it started with such "small problems". Then the behavior got more and more strange! (like now) ... and the end of the story ... everyone knows or lets say "we all mastered to forgot it".
Is Poloniex in trouble?
Good thing: With Wex I lost 25.000 USD; but with Poloniex I really dont care this time. My friend (Attorney in U.S.) already has an email what are the next steps,
like you can see my english is just good enough to tell you this warning.This is a warning at least about the customer service of Poloniex that is not longer working in a right way; and about all the behavior and rules they came up with.
But if you see the facts, it could be all by chance, but the circumstantials are adding up:
- Canceling the transaction with bad reasons, no support answers or actions.
- Deleting the state of a full verified customer, after this customer is complaining about the transaction issues and sending the LAST REMINDER.
- Not answering the customer questions, not helping the customer or just if you escalate it you will get a useless answer.
- Giving commands, like using the APP, which is not working
- Dont let the verification process happening again; not with an official passport, not with the official ID card and even not with my official international press ID card I even could enter war zones!
- Plus the official news that Poloniex will leave the US market / Circle on 1st November 2019.
- And finally not answering or entering the task of how to compensate the customers for their loosing.Maybe you can withdraw small amounts, a %-ratio of your total or a share without a problem, only?
Maybe you can use Poloniex as normal - who knows?
But better be carefull a bit and try to get more informed about them right now and what is happening.
While they asked you all privacy informations you will have fake names like "Luna" without a family name in the support center.
The angel seems maybe to transform into a fallen angel.I am not very active any more. All my projects are running (well, not the one with the fire ... but dont let us talk about that ...)
I am "fine" and "full". Those USD 2.100 are not hitting me, but I felt a responsibility to inform this community first about the "state of Poloniex" at least today.
I can proof my whole story at any time ...
