Special thread concerning bitmains coupons refunds discounts. June 2020 update

[philipma1957]

okay i will come back. and delete off topic in a hour or so.

I deleted four posts. i saved them by sending a pm to myself.

so far no one has shown a screenshot or any real proof they have had money credited or refunded.

3 or 4 of us has been promised refunds.

one person  did say they got a credit on a bank transfer.

a second person said they were refunded with no proof or method.

I am not a mod. But this thread  is to be helpful to those of us trying to proper refund/credit/coupon

stating bitmain ships on time is not helpful.  i have an order for 2x t17e miners that were promised on the 1-10 of nov to ship they shipped on the 19.

they arrived today. i mentioned this on my secondary account.

9 days late
marked at 2704 and i paid 3569 an 865 shortfall.

and 9days of mining is about 100 bucks so a 965 shortfall.

this has not been addressed by bitmain.

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[prpz]

I have had better fortune
I placed all my orders minutes into the S17E sales going live I believe 7:06 and 7:02, 7:03  am paid instantly so I believe this put me at the beginning of the line
Nov 1-10 Shipped on the 11th - 1 day late
Nov 11-20 Shipped Yesterday late night so 22nd - 2 days late
Nov 21-30 TBD
I also feel slightly more fortunate dealing with support (Carol gave me a 3 week refund eta) also TBD

Carol (Bitmain)
Nov 22, 14:30 CST

Hello Prpz82,

Thanks for your consultation!

We will complete the refund within 3 weeks and the USD will be transferred to BTC according to the real time exchange rate when our finance team doing the refund, please wait patiently, thanks.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

[MoparMiningLLC]

it seems pretty crappy that the refunds are taking so long.

[Philipma1957cellphone]

how does the new gear look >?  do you have any pictures, or stats,

also wanted to ask your opinion on how to monitor power use of a small mine

im working on setting up , prob draw 130-150 amps @240 v

Thanks
FM

I did a thread on the t17e.  Try amazon search for leviton 2n208-21 it does up to 200 amps. I am going to quote this and move it to the t17e thread.

[jrc209]

https://ibb.co/cgDYY66


I was indeed given $8xx in credit towards a s17 pro 53th for overpayment on the s17+ no need to lie . As you see payment from "balance" is said credit.

[philipma1957]

https://ibb.co/cgDYY66


I was indeed given $8xx in credit towards a s17 pro 53th for overpayment on the s17+ no need to lie . As you see payment from "balance" is said credit.

first screen shot of a credit from a balance from anyone in this thread 🧵.

thank you.

[Biodom]

Still, the procedure to apply such credit is unclear.
I am waiting 6 days on this already.

Me: I would like to have a credit or refund, please

They: we can do credit [no details provided at all...see my previous post of their response verbatim]

Me: please, either do it or tell me how to do it

They: silence

[philipma1957]

Still, the procedure to apply such credit is unclear.
I am waiting 6 days on this already.

Me: I would like to have a credit or refund, please

They: we can do credit [no details provided at all...see my previous post of their response verbatim]

Me: please, either do it or tell me how to do it

They: silence

i hear you i have yet to get any satisfaction.

on my sept 25 shipped sk9

i have yet to ask or start on my nov 22 shipped t17e.

i will email them on sunday and ask for them to apply it towards yet one more s17 pro

[wndsnb]

My host came through for me, so credit for my S17 order that has not shipped yet (12/11-12/20 batch) was applied to my order and will ship from Malaysia with their bulk order. I just placed the order through my account choosing USD wire for payment method and then gave the order# to my host so he could have his Bitmain contact apply my credit and include with his order.

I placed this order last week and the order had actually expired yesterday because I did not upload proof of payment. This morning it was changed from expired to unshipped.

I'd guess that if anyone with credit from a pre-order places an order, chooses USD wire for payment, and then opens a support ticket requesting the credit be applied to the order it will eventually get done.

[Biodom]

I just placed the order through my account choosing USD wire for payment method...

I second this.
Finally, I understood what they meant after few goings in between.

1. You need to find out how much your credit is. For me, it turned out to be the sum of two invoices difference for S17e and T17e orders.
They told me the $ value of credit exactly once I said that I would like to receive credit for a new order. However, instead of giving me credit (which i expected), they first told me just how much it is.
2. Then, you put in an USD order (now it is only the wire visible), choose the wire method, click submit. This would generate the new order number and an automatic email.
3. Then, you should send another message to Bitmain rep saying to apply your credit to a specific order number (generated).
4. They would apply credit to it in a few hours, which is OK since wire orders have 48hr of allowed time for payment.
5. Status would change to PAID.

Having said that, my credit fully covered the payment. I am not sure what to do if only part of the payment is covered.
I guess that you would have to wire the difference, which is a hassle.
I am short on time right now, maybe will post the tx screenshot later, but it is essentially the same as described above.

EDIT: the 53Th is gone, replaced by 56th spot pro. I wonder if 56Th would also come from Malaysia. It's a risk worth about $500-600.

[philipma1957]

So this would be 865 in my case.

[prpz]

Now how to add in a coupon on top
Next challenge

[MoparMiningLLC]

I got an email today stating:

   
Carol (Bitmain)

Nov 25, 11:38 CST

Hello Moparminingllc,

Thanks for your consultation!

Sorry sir, since the refund process for received payment is completed and will be delivered to different departments, so the time is little bit long, thanks for your understanding.

Usually it can be completed within 3-4 weeks since we need to seek for approval from our management team and then deliver the file to our finance team, please wait patiently, thanks.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

[Biodom]

I am thinking or doing the following:

I still got some $120 credit or so, so I think of trying to put in an order, then apply 10% order coupon ($175), then apply 30% order coupon ($172 or something), then try to apply credit.

We shall see. It is risky because if coupons fail, then I'm out hundreds of $.
In any case, does anyone know if 56Th S17Pro is coming from China or Malaysia?

[wndsnb]

You can't combine the 10% and 30% coupons in a single order. I had to place two orders and used all my 30% coupons in one and some of my 10% coupons in the second. I spread my credit across the two orders.

[Biodom]

How do you know that you can't combine them?
You are most likely right, but it is not in their "rules" at the first look.
They actually say that you can have more than one "order coupon" applied to order.
Perhaps the 10% coupons have some exceptions to this rule, though.

[MoparMiningLLC]

when you try to apply them in the cart, it will stop you.

[PopoJeff]

Just got an email that my S17e (Nov 21-30) shipped.


Product Name   Quantity   Price
Antminer S17e   1   $1649.00
Product Amount:   $1649.00
Shipping Cost:   $127.66
Coupon:   - $0.00
Discount:   - $0.00
Total Amount:   $1776.66
Payment Details

Pay:   $1776.66
Pay Confirm:   $2810.66
Date:   2019-09-11 19:11:02


Wish me luck on getting a $1034 refund

[Biodom]

Wish me luck on getting a $1034 refund

Sure, good luck, but strategically, i think that it is better to get credit instead (if you got power).
I think that you can first apply coupon, then credit, which would be awesomely low price in your case, I assume.
Refund might happen later.
Personally, i was told: no refund, just credit (since I posted btc order initially) since refunds are only possible for USD orders.

[Philipma1957cellphone]

I would take a credit but I do not have the ability to buy with a bank order. I can pay them btc ltc eth bch or PayPal.