Special thread concerning bitmains coupons refunds discounts. June 2020 update

[Biodom]

If you have a 30% coupon ($175, for example) you can apply it, then apply your credit. It should cover it then, right?
I am talking about $871 jan order T17 (42Th). Better this than wasting it, since 42th is not too powerful of PSU.

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[Philipma1957cellphone]

yeah I would try that.

[MoparMiningLLC]

Sure, good luck, but strategically, i think that it is better to get credit instead (if you got power).
I think that you can first apply coupon, then credit, which would be awesomely low price in your case, I assume.
Refund might happen later.
Personally, i was told: no refund, just credit (since I posted btc order initially) since refunds are only possible for USD orders.

i paid via btc and am receiving a refund in BTC - at least that is what they said... but it takes 3-4 weeks to process. its hasnt been 2 yet so I have a while to wait still...

[Biodom]

I guess I simply got a rep who was not very competent, bacause I was told NO (to refund).
It's OK, I got a "free' miner instead.

[MoparMiningLLC]

free miner works too lol.

[PopoJeff]

The reply I got when asking for refund in btc with wallet address:

The extra payment can remain as USD credit under this order according to the exchange rate when you place the order.
Please contact us you need use the credit in your new USD order, then we will transfer it for you.

Thanks for your understanding and cooperation.

Regards,
Carol
Bitmain

[favebook]

That's odd from Carol to say if you specifically asked for refund but as I do not know what you wrote to them, she may have just given you that option and tried to persuade you to go for it instead of refund.

If you specifically asked for refund. I would answer with something in lines of: "(As of now,) I am unable to make USD transfer orders. Thank you for understanding." or "I would rather have my credit refunded. Thank you in advance".

That should work.

If it does not. Ask for another staff in a new ticket. Bella is awful in my opinion and Carol is awesome, it's hard for me to believe that she would push you too far to give up on refund.

[philipma1957]

I  got this last night

Bella (Bitmain)
Dec 3, 11:14 CST

Hello philipma1957,

Thanks for your consultation!
you are right, under your bitmain account, you have 1139USD credit in total. if you want to use the credit, please place a new order to use the credit.
we do not suggest refund because refund process will last a little long time. thanks
Please let us know if you have additional questions or concerns.

Best regards,
Bella
​BITMAIN

So I now have a number  1139usd

I put an order in last night  used btc as a payment and it did not deduct the 1139.

I do not have a bank that sends transfers. so I paid in btc shot them  an email

On Monday, December 2, 2019, 10:14:41 PM EST, Bella (Bitmain) <support @ bitmainhelp . zendesk . com> wrote:

I would love to place an order.
I can pay you in coins or paypal. Not with a bank order. My bank does not send orders to China.
I placed an order Order ID:   0012019120301067 Please apply the credit of 1139 usd to it.
the order was 1518.94 - 1139 = 379.94 Please adjust the invoice to 379.94 and I will pay that for the s17 pro.

Best Regards,

Philip AXXXXXX

##- Please type your reply above this line -##
Your request (#587852) has been updated. To add additional comments, reply to this email or click the link below:
https://support.bitmain.com/hc/requests/587852

Bella (Bitmain)
Dec 3, 11:14 CST

Hello philipma1957,

Thanks for your consultation!
you are right, under your bitmain account, you have 1139USD credit in total. if you want to use the credit, please place a new order to use the credit.
we do not suggest refund because refund process will last a little long time. thanks
Please let us know if you have additional questions or concerns.

Best regards,
Bella
​BITMAIN

and the order did not take the money off since it was done in btc.

As I can pay in any coin  or paypal

but not with a bank account.

[PopoJeff]

That's odd from Carol to say if you specifically asked for refund but as I do not know what you wrote to them, she may have just given you that option and tried to persuade you to go for it instead of refund.

If you specifically asked for refund. I would answer with something in lines of: "(As of now,) I am unable to make USD transfer orders. Thank you for understanding." or "I would rather have my credit refunded. Thank you in advance".

That should work.

If it does not. Ask for another staff in a new ticket. Bella is awful in my opinion and Carol is awesome, it's hard for me to believe that she would push you too far to give up on refund.

This is what I wrote:

I understand that Order ID: 00120190xxxxx has shipped, and a credit of $1034 has been applied to my account.
I would like to request the amount of $1034 be refunded to me by way of btc.

Please refund the credit amount to my btc wallet address: xxxxxxxxxxxxxxxxx

Thank you,
Jeff Xxxx. 29 Nov 2019

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[MoparMiningLLC]

I am almost at 2 weeks - I requested refund on Nov 21 and they said it takes 3-4 weeks to refund... funny they only give us 2 hours to pay them but take 4 weeks to pay us.

[PopoJeff]

My guess.... well, its what I'd do if I was CFO..... I'd want to delay refund payments while btc price is this low, because it would be a bigger chunk of btc.  If they can stall the refunds til btc is back around 10k, they wont be handing out as much coin.

[wndsnb]

Also, delaying the refunds until next year may make their books look better for their next IPO attempt...

My 3 S17 pros bought on credit were delivered yesterday, now just waiting for my host to get them up.

For anyone who wants to order by bank transfer, check out https://transferwise.com

They have by far the cheapest international wire transfers, and you can cash out from many exchanges directly to them with no fee using ACH.

The cost for my last wire transfer to Bitmain was $4.60 vs. $45 from my bank directly.

[philipma1957]

Also, delaying the refunds until next year may make their books look better for their next IPO attempt...

My 3 S17 pros bought on credit were delivered yesterday, now just waiting for my host to get them up.

For anyone who wants to order by bank transfer, check out https://transferwise.com

They have by far the cheapest international wire transfers, and you can cash out from many exchanges directly to them with no fee using ACH.

The cost for my last wire transfer to Bitmain was $4.60 vs. $45 from my bank directly.

You sir are a trooper and a real help I just went to this thread to ask exactly what you posted.

I will try this next. I will report back.

[judypug1956]

I ordered a debit card from transferwise.com   it should arrive in 3-5 days

in theory it should allow me to send usd to bitmain.

there was kyc my NJ drivers license.

I paid $ 20.76 to get the card  it will come with $20.00 on it.

 

Worst case is a loss of 20.76  and a compromised cc along with kyc of driver's license.  


That is a pretty bad worst case. so I suggest no one rushes to do it.

If it comes with the money and it works.

It will allow me to send wired usd to bitmain.

since I have a credit of 1139 and can use a coupon for 10%

I could order the s17pro for  1520 - 140 =1380-1139 = 241  at 241 It is a good item to get.

If this works I will work at buysolar's account next and the warehouse owner after that.

we may get 3 s17 pros for under 1000 net.

[wndsnb]

I'm not sure the debit card actually helps with sending money. I thought it was more for taking money out of the account. I got the card as well since it seems like it will be very useful for getting money when traveling internationally without getting screwed by the typical exchange fees. The $20 should show up as a balance on the web site, and you should be able to send it out now.

I used an ACH transfer initiated from my bank to move money from my bank account to transferwise, and then used that balance to send the wire to Bitmain. I think you can do it in a single step but it might cost a bit more. If you select "send money" on the web site you can see what the options are and what they cost. If you want to test it out, you can send a transfer to your own bank account.

[philipma1957]

After careful review I think it will allow me to send  bitmain a transfer of money.

It would be a lot easier then opening a bank account  just to send them money.

I will experiment with it on a cheaper order.

Beneficiary Name (Recipient):   
BITMAINTECH PTE LTD
Recipient Address:   8 Kallang Avenue, Aperia Tower 1, #09-03/04. Singapore 339509
Account Number:   000000501511199739
Name Of Bank:   Standard Chartered Bank (China) Limited Shenzhen Branch
Bank Address:   11/F Tower A, Kingkey 100 Building, No. 5016 Shennan East Road, Luohu District,Shenzhen China

Message:   
Eg. 0012019120xxxxxx (Numeric digits of your Order ID)

SWIFT:   SCBLCNSXSHZ
Additional Intermediary Bank Information:   
USD CORRESPONDING BANK: Standard Chartered Bank, New York
USD CORRESPONDING BANK SWIFT: SCBLUS33

this is a bank transfer order

for a s9 257.64 usd with shipping the deluxe model

[prpz]

Hello everyone great news
I received my refund in bitcoin for the amount of 2880 to my address
I provided my address publicly in this thread so anyone that wants to can verify

[MoparMiningLLC]

Hello everyone great news
I received my refund in bitcoin for the amount of 2880 to my address
I provided my address publicly in this thread so anyone that wants to can verify

nice! hoping to see mine soon.

[favebook]

Hello everyone great news
I received my refund in bitcoin for the amount of 2880 to my address
I provided my address publicly in this thread so anyone that wants to can verify

Good to hear that! As far as I remember, you asked for refund and provided them address on 14th or 15th of November, am I right?

So it took Carol around 3 weeks to refund you. That is okay I guess...

Also, I think there will be a lot more refunds coming in soon, I literally got a push notification on my phone while I was at Uni and saw that ETH and BTC are up around 3% and my first thought was:"OMG, imagine if Bitmain is gonna use this spike to refund" but now I am thinking that Bitmain is responsible for this spike...

BTC 24h Volume spiked from steady 15B in last 24h to up to 19B as of writing this reply.

[prpz]

Originally yes but it went to Bella and then Joanna then Carol

Since Carol told me to confirm my refund (second time ) and it would be three weeks that’s was November 22