Hitbtc is not helping me to recover my fund nor catching the hacker

[Crytoist]

Due to my clipboard hacking, A fund was sent to the hacker's wallet. I contacted ( within next minute) my exchange Gate.io and they are very much helpful and showed a good approach to help me. They suggested me to trace the fund and notify them if I see the fund goes to a platform. I traced the fund and the fund was sent into another wallet and then to Hitbtc platform. I notified them immediately and the whole thing was just in few hours. But Hitbtc took almost 36-48 hours to respond to me in that case and in the meantime, I chatted on their telegram group several times with several admins. Though they were saying to me that I should have a solution at the soonest time but later what I got is really unacceptable.
They are saying me to report to the local police and then the police will contact them and they will share the details, other than that, they won't do anything. On the other hand, our county has no specific regulation or law about crypto but it was stated not to use this type of asset. If I go to a report about this, I might be facing different laws issue. Why they are not helpful. I know one of my friends who had a similar issue and Binance helped him to recover the fund with some process. Why they can't do that? if they need my local law guidance though crypto is not legal in my country, why they are accepting users from my country? If I need to be a centralized law follower, how they can operate their business including my country? Can anyone help me in that case?
Thanks

[GreatArkansas]

First, I think this section(Bitcoin Discussion) is not suit with your topic, I think this should be under in Exchanges section or Scam Accusation.

I think, HitBtc has their policy regarding that, especially not sharing some details to some random people without any proof.
And have you tried to tell with them that those Bitcoin came from Gate.io exchange? I think it is much better to tell them, like contact Gate.io to prove that those Bitcoins are from in your account.
The advice of Hitbtc with contacting your local police seems difficult in your end.

[Little Mouse]

First, please move this to exchange section or service discussion.

Talking about the issue, every exchange has their own rules and regulations. They can't just do what someone ask to do. They have system to follow.
Even hitbtc assist you, this still doesn't guarantee that you will be able to recover the fund or identify the actual hacker because I doubt hacker will directly deposit the money. They will use tumbler to mix the btc and break the link.

[Wintersoldier]

I n the first place, the first suggestion that they've provided to you about reporting the concern to the local police is already a trash suggestion. Not all of the people in the world knows cryptocurrency. Police have many things to accomplish and they will not sit in a table studying how cryptocurrency works especially the transactions. They couldn't even make their own wallets. (Based from our country). Meaning to say that the exchange should solve the issues and they should know not all countries have their police sector who is busy studying cryptocurrency transactions frauds and crimes.

[HardFacts]

You money is GONE... You will not get it back.  Next time store your bitcoin yourself on a memory device that is not connected to anything.   REALLY, this is grade school level knowledge...

I would never, ever, ever keep bitcoin on a phone, or with anyone or anything on the internet.

Hard Facts

[iamaruf]

First thing is hitbtc support quality is poor.You are not going receive your fund.This is not Their fault, its your fault if they are not helping you then you can't say anything. Because hacker hacked your fund for your mistake. If they are Going to help you,they asked you for enough evidence.It's tough to catch tah hacker or refund your money.              

[blckhawk]

It would be much better if an exchange would contact the other exchange, so that legitimacy and credibility og your report be validated by the exchanges themselves. You could reapproach Gate.io and request them to have in contact with the other.

Other than that, it would be pretty much be difficult to recover those coins. A hacker could just transfer those funds to another wallet away from exchanges. Without regulation, nothing can really be done except to be secure in your own digital actions such as staying away from malware-infected softwares.

[Firecold4]

The strong reason they cannot help you recover funds is because anyone can give a false report if they trust any reporter automatically everyone will do the same to get their personal benefit no matter how much evidence you give  because it can be detrimental to their exchange if they take the wrong action so as to eliminate investor confidence in them

[carriebee]

Many had been a victim of this kind of situation in the exchange. You may not recover your funds nor catching the hacker. Better next time to secure your funds and account to avoid accessing it and withdraw or transfer your money by the hacker. This is why I never trust easily and store btc in an exchange because of so many issues.  

[joniboini]

They are saying me to report to the local police and then the police will contact them and they will share the details, other than that, they won't do anything. On the other hand, our county has no specific regulation or law about crypto but it was stated not to use this type of asset. If I go to a report about this, I might be facing different laws issue. Why they are not helpful. I know one of my friends who had a similar issue and Binance helped him to recover the fund with some process. Why they can't do that? if they need my local law guidance though crypto is not legal in my country, why they are accepting users from my country? If I need to be a centralized law follower, how they can operate their business including my country? Can anyone help me in that case?

Because they're centralized business and most of the time facing scammers that pretend to be their customers requesting their funds to be recovered. Most exchange also allows non-KYC user but the risk is with you and not theirs. They're not responsible for your registration as most of the time, they already put their ToS which you're (forced to) agreed when you signed up.

I think instead of discussing this, you should clean your computer first, as it's possible there's another malware lurking around and who knows, they might steal your e-mail, credit card, etc data.

[Rodeo02]

Many had been a victim of this kind of situation in the exchange. You may not recover your funds nor catching the hacker. Better next time to secure your funds and account to avoid accessing it and withdraw or transfer your money by the hacker. This is why I never trust easily and store btc in an exchange because of so many issues.  

There is no way for him to track the hackers account after that exchange because we all know that there are many way that you can use if you dont want to  be trace using mixer.

About the issue its really hard to decide for that exchange to give you your hacked funds, you are the one who made a mistake. Hacker just using that exchange as a tools to convert it to other currency to lost your track on him on that address.

Besides we dont even know if the account hacker use is verified.

[hugeblack]

Hitbtc can help you in the event of a mistake by them, for example, the wallet has been hacked or bankruptcy, then you can file a case with the lawyer and request a refund.
In the case you mentioned, you should check the address and therefore the platform is not obliged to deal with you.
If the platform is not obliged to deal with you, then the personal data of another customer will not be provided to you. Only by a legal document.

[ice098]

Hitbtc can help you in the event of a mistake by them, for example, the wallet has been hacked or bankruptcy, then you can file a case with the lawyer and request a refund.
In the case you mentioned, you should check the address and therefore the platform is not obliged to deal with you.
If the platform is not obliged to deal with you, then the personal data of another customer will not be provided to you. Only by a legal document.

There is a lot of cases that happens in hitbtc but still there is no justice has been given off. Try to chat their support so often so that they will be notified in many ways, or if you have a time call their support if the amount is too big better to get a lawyer and sue to them, in that case you will  get their attention.

[Krislaw]

There's nothing both exchange can do about your case because it is a total waste of time for them, especially when it has been withdrawn to the local bank account. Your country is not crypto regulated and it's you get ignored by the bank or face legal issues.
Next time, always check the first and last three characters of the wallet address you are withdrawing/sending to.

[yoseph]

There's nothing both exchange can do about your case because it is a total waste of time for them, especially when it has been withdrawn to the local bank account. Your country is not crypto regulated and it's you get ignored by the bank or face legal issues.
Next time, always check the first and last three characters of the wallet address you are withdrawing/sending to.

The thing is the exchange made him hopefully that they were going to do something about it and then they turned around and told him to contact the local law enforcement which means there isn't anything that they can do at all. It's would be better if you just forget the whole thing and assume that your funds has been lost.

[rijaljun]

Reporting to your local police would be the best as it is the legal way to take an action. But, I'm sad to hear that your country has no specific regulation for this kind of crime, I think it is gonna be really hard for you to take your money back but you should try it. It is also normal if HitBTC can't really help you as they are probably not convinced enough with your case, and they have bad support team since a long time.

[coin-investor]

I n the first place, the first suggestion that they've provided to you about reporting the concern to the local police is already a trash suggestion. Not all of the people in the world knows cryptocurrency. Police have many things to accomplish and they will not sit in a table studying how cryptocurrency works especially the transactions. They couldn't even make their own wallets. (Based from our country). Meaning to say that the exchange should solve the issues and they should know not all countries have their police sector who is busy studying cryptocurrency transactions frauds and crimes.

If this happens in my country police will have no idea how they are going to treat this case, Hitbtc has a lot of bad reports on their support, so you need to be very patient on how you are going to approach them, at least they are helping you, you can get a lawyer who knows Cryptocurrency, you can ask a lawyer to create a request under their office, if they refuse to address this issue so you can escalate it to a court but this is going to be expensive on your part but only do this if you want to pursue and these people are not doing something.

[Zeke_23]

Hitbtc is not responsive enough just like other big exchanges. I know you can provide proof but since there is so much time wasted due to the time before Hitbtc responds to your report, your funds might already successfully withdrawn by the hacker.
Reporting to your local police will not help, their advice is not appropriate, what name and other characteristics you have said when you reported it to the police, nothing right? That's why they just give you advise to stop using this type of asset.

[Colt81]

Due to my clipboard hacking, A fund was sent to the hacker's wallet. I contacted ( within next minute) my exchange Gate.io and they are very much helpful and showed a good approach to help me. They suggested me to trace the fund and notify them if I see the fund goes to a platform. I traced the fund and the fund was sent into another wallet and then to Hitbtc platform. I notified them immediately and the whole thing was just in few hours. But Hitbtc took almost 36-48 hours to respond to me in that case and in the meantime, I chatted on their telegram group several times with several admins. Though they were saying to me that I should have a solution at the soonest time but later what I got is really unacceptable.
They are saying me to report to the local police and then the police will contact them and they will share the details, other than that, they won't do anything. On the other hand, our county has no specific regulation or law about crypto but it was stated not to use this type of asset. If I go to a report about this, I might be facing different laws issue. Why they are not helpful. I know one of my friends who had a similar issue and Binance helped him to recover the fund with some process. Why they can't do that? if they need my local law guidance though crypto is not legal in my country, why they are accepting users from my country? If I need to be a centralized law follower, how they can operate their business including my country? Can anyone help me in that case?
Thanks

When it comes to hacking or stealing funds in a online wallet. It is really hard to make a report to the admin because  they will not take the responsibility on the said incident that they don't have any idea how they will help every user to recover their funds if a hacker have stole all of it, especially if it is a huge amount of money. That is why it will be useless if you will report it to the admin because once you get hacked, your funds will never get back.

[samuraijin]

If you report to Hitbtc about your money and ask Hitbtc to freeze other people's accounts, I don't think that's possible because my friend did that two years ago, but that would violate the rules they made too and disturb the comfort of their users, but hopefully you succeed with the evidence, I think you still have time to contact them