Roobet.com not paying on their mistakes

[yahoo62278]

What happened::
Roobet allowed a bet of over $300 on their roolette and refused to pay the winnings of $11662

Dec 2nd I had placed a large wager on their roolette game on bronze and doubled my winnings. The next bet I went to bet on Gold and didn't lower my bet amount. Misclicked all in for $323.949 dollars. The bet actually won and I got paid $2000. The winnings totaled $11662.164 but being as the max win is $2000 they only paid $2000.

Now, I am well aware that the max win is $2000, I am not disputing that fact 1 bit. I am also aware that they are fixing a load of bugs I pointed out in their dice game, also the reason their dice is not working right now. Their support took my advice and is taking care of the problem. I was told that they are also fixing the site where you cannot bet more then the max payout would be.

The problem is, their casino accepted the bet. They should pay the total winnings. Again I'm well aware it was a misclick on my part, but the fault is theirs for not coding the site correctly and accepting the bet. Their dev even told me that they do not stop you from trying to win more then the max, but all they will pay is the max. It's not their responsibility to prevent players from playing the way they like, according to their dev.

IMO it is their responsibility to not deceive players and allow them to over bet(again this is supposed to be fixed but currently is not).
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2688418
Reference Link:
Bet Id: 5de55011a87b2e0b41fb9614
Bet Amount: 323.949

Shoulda paid out $11,662 in roolette on the gold win. I got $2000 for it. Yes was a misclick and I wouldn't have bet that high, but the casino allowed the bet and should have to honor it.

Don't have a reference link just bet id and bet amount. I'm sure a site rep can verify it.

reference of bet ID and payout

reference after verifying bet
Amount Scammed:
$9662.164
Payment Method:
Bitcoin
Proof of Payment:
PM/Chat Logs:




Additional Notes:
Other then issues that have been addressed in their gambling thread and this particular issue, I have had no bad dealings with the casino. They're cheap when it comes to paying out bug bonuses but it is what it is.

I even offered to meet them in the middle on the win and was basically refused. I feel like the fault is the casinos for allowing the bet and the bet should be paid. It shouldn't have had to come to this but this is where it stands as of now.

[Avirunes]

Your claim is right and I also think you should be paid in full. The casino should have adjusted your stake against the max win but instead it didn't and hence should pay the full amount since they accepted the bet.

I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.

[yahoo62278]

Your claim is right and I also think you should be paid in full. The casino should have adjusted your stake against the max win but instead it didn't and hence should pay the full amount since they accepted the bet.

I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.

I have spoken with the marketing agent many times and they have always been very nice and easy to deal with. I also understand they are in the midst of fixing these errors, but at the time of the bet the errors were not fixed. Was definitely not me exploiting them in any way. I just happened to misclick, their casino accepted the bet, and I won. Should be a no brainer to pay the bet and move on, rush your devs to get things fixed faster.

[dkbit98]

Hmmm I see a lot of members with their signature campaign.
That is the problem with betting websites, as they can blindly follow the 'rules'

[absolutely-positioned]

Hello,

I am sad to see that you have created a scam acquisition against us as we have already responded to this request on our forum launch post.

In regards to being able to bet an amount that should pay over our $2,000 max profit set in place.
   This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up. There is not much more to say than I have already, but your request had been addressed in our launch post and you were aware that we were working on catering to your request. If we were a scam, why would you continue to place bets on our website hours after this has happened? This is a jab at our integrity when we have been nothing but respectful and kind to your bug reports, requests, and as a player on Roobet.

I have went ahead and had the developers update the max bet amount, so that it can not be a win above max profit so that this doesn't happen again on Roulette and Dice - our goal is to have the same done for Mines, Towers, and Crash by the end of the day today. Dice is still disabled site wide while we finish addressing each bug that you had been reported, and were rewarded for reporting.

As we grow as an online casino and adapt to peoples needs and requests, there are surely things that we will take the communities feedback along the way. This is one of those things. We strive to provide the best gambling experience to each of our users and will continue to stick by that. I will say this again, if this issue wasn't already addressed to you - prior to this incident, it would be a different scenario, but this bet was a mistake on your end when you knew that this was a request from you directly that we were working on rolling out.

[suchmoon]

Your claim is right and I also think you should be paid in full. The casino should have adjusted your stake against the max win but instead it didn't and hence should pay the full amount since they accepted the bet.

I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.

To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't think this qualifies as a scam, more like the right thing to do would be to pay the full amount.

https://roobet.com/roulette?modal=terms

[...]
do not warrant that the software and website are free from errors;
[...]
If there is a technical issue during a bet which our team can verify; you will be refunded for 100% of the bet amount.
[...]

However the site has quite a few glitches, even the TOS is full of grammar errors. They clearly need help debugging, which yahoo62278 is providing, so they should just pay up and thank him

Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have.

If yahoo62278 had lost, would he have lost the full amount or just the max bet amount?


Edit for missing words, as usual noticed only when someone quoted my post.

[efialtis]

Your claim is right and I also think you should be paid in full. The casino should have adjusted your stake against the max win but instead it didn't and hence should pay the full amount since they accepted the bet.

I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.

To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't this qualifies as a scam, more like the right thing to do would be to pay the full amount.

https://roobet.com/roulette?modal=terms

[...]
do not warrant that the software and website are free from errors;
[...]
If there is a technical issue during a bet which our team can verify; you will be refunded for 100% of the bet amount.
[...]

However the site has quite a few glitches, even the TOS is full of grammar errors. They clearly need help debugging, which yahoo62278 is providing, so they should just pay up and thank him

Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have.

If yahoo62278 had lost, would he have lost the full amount or just the max bet amount?

All your points are completely valid - of course they could refer to their TOS and not pay a thing (as many gambling operators love to do by the way) - most likely they would love to do so but that would mean that all their marketing efforts in this forum went down the toilet...

Being completely honest though... (fun fact: the slogan is "Roobet - The honest online casino") - what are we talking about here? @Roobet You ACCEPTED a bet, somebody won, he needs to get paid --> as simple as that. There is actually nothing to discuss. PAY, fix the error and move on. I imagine visiting a casino, the dealer taking my 300 bucks and in case I won... "sorry max win is this but we were happy to take your money even though it was more than the max"... LOL

Side note: Yahoo is the one pointing these things out - I dont wanna know how many people are doing the same, losing while just not knowing what is going on... I dont think any player´s bet has been refunded by them in such scenario if he lost?!

Edit: There are casinos who accept bets over max profits?!?!?! What am I missing here? That doesnt even make sense to me?!
2nd Edit: Oh and I wouldnt call this a scam either... just unfair and unprofessional

[yahoo62278]

If yahoo62278 had lost, would he have lost the full amount or just the max bet amount?

According to their Dev





I would have lost the bet and the casino would have smiled.

Hello,

I am sad to see that you have created a scam acquisition against us as we have already responded to this request on our forum launch post.

In regards to being able to bet an amount that should pay over our $2,000 max profit set in place.
   This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up. There is not much more to say than I have already, but your request had been addressed in our launch post and you were aware that we were working on catering to your request. If we were a scam, why would you continue to place bets on our website hours after this has happened? This is a jab at our integrity when we have been nothing but respectful and kind to your bug reports, requests, and as a player on Roobet.

I have went ahead and had the developers update the max bet amount, so that it can not be a win above max profit so that this doesn't happen again on Roulette and Dice - our goal is to have the same done for Mines, Towers, and Crash by the end of the day today. Dice is still disabled site wide while we finish addressing each bug that you had been reported, and were rewarded for reporting.

As we grow as an online casino and adapt to peoples needs and requests, there are surely things that we will take the communities feedback along the way. This is one of those things. We strive to provide the best gambling experience to each of our users and will continue to stick by that. I will say this again, if this issue wasn't already addressed to you - prior to this incident, it would be a different scenario, but this bet was a mistake on your end when you knew that this was a request from you directly that we were working on rolling out.

As far as the site paying out normal bets, withdraws or deposits working, or anything else, I have not encountered any errors. Me playing on a site hours after this happened, why wouldn't I? I'm up on the site and mostly everything works ok.

The 1 bet is all that's the issue here. You say it's my fault, I say no you're wrong. Your casino should not allow a player to bet a million dollars on something period. A safeguard(which apparently you now have in place) should have been there to stop the bet from happening. It should have capped me at $55.55 cents and paid 2k. Instead it allowed me to overbet by $267.614.

Not a shot at your integrity at all. Your casino allowed the bet. No if's and's or but's.

[suchmoon]

I would have lost the bet and the casino would have smiled.

Well that's fucked up then. The max win isn't really shown unless you go looking for it. You have to hover on the tiny icon to see it. Does it even work on mobile?

BTW there's like 3 or 4 bugs in the screenshot below.


Edited 2020-11-30 to fix a broken image

[absolutely-positioned]

I would have lost the bet and the casino would have smiled.

Well that's fucked up then. The max win isn't really shown unless you go looking for it. You have to hover on the tiny icon to see it. Does it even work on mobile?

Our max profit is in the same place for all of our games - yes it works on mobile.

[suchmoon]

Our max profit is in the same place for all of our games - yes it works on mobile.

That's very un-user-friendly to say the least. See my screenshot above for other issues too.

[absolutely-positioned]

Our max profit is in the same place for all of our games - yes it works on mobile.

That's very un-user-friendly to say the least. See my screenshot above for other issues too.

Feel free to PM me what resolution you’re experiencing this on and I will have our devs take a look at why your UI looks like this. Thanks.

[yahoo62278]

I was reluctant to even open this accusation. I spoke with another casino owner and asked , "If a player was to place a bet on your site that was above the max win, what would you do? I know you have precautions in place but let's assume you didn't
player placed a bet and won
The question being, would you pay the win, assuming no foul play happened?

or would you tell the player sorry"

Their response, "like usual, i paid"

I did not tell the other owner what site I was referring to so as they would give the response to crush a competitor. I trust this owner and his judgement 100% and didn't feel he would just give that answer to look good.

This accusation is not against the site in its entirety, just against that 1 bet. Everything else on the site, minus the bugs I have already reported work fine or are being fixed. Roobet is safe to play on as long as you pay attention to your bets.

[Danydee]

  From another point of view,
 if playing the Roulette, I want to bet on Even/or Od I'm able to do, and if I want to bet the same amount on a specific number I can't !? Because the reaching of the limit !??  I'ts simply an aberration!
 The proper to set, is a maximun bet amount.
 A casino working this way, is just taking not serious what he's doing

This accusation is not against the site in its entirety, just against that 1 bet. Everything else on the site, minus the bugs I have already reported work fine or are being fixed. Roobet is safe to play on as long as you pay attention to your bets.

    which is a credit to you!

[HCP]

I know in (some) real life casinos... if an "overmax" bet is placed:

If it wins, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the payout is then made accordingly to the "max bet" amount.
If it loses, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the "max bet" amount is then forfeited as the bet was lost.

I've spent countless hours reviewing footage and tracking down patrons to recover over-payments to patrons who won on an overmax bet... AND to return the "extra" amount on overmax bets that were lost and should not have been taken.

So, personally, I have no problem with them only paying out the max. I don't see that as being "scammy". However, I would consider it a problem if you had lost... and they had then refused to return the "extra" amount that you should not have been able to wager in the first place.

Honestly, this seems more like a "customer service" issue than a "scam".


That being the case, I can't say I'd support this and I certainly don't think you've been scammed out of $9K

[Danydee]

I know in (some) real life casinos... if an "overmax" bet is placed:

If it wins, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the payout is then made accordingly to the "max bet" amount.
If it loses, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the "max bet" amount is then forfeited as the bet was lost.

I've spent countless hours reviewing footage and tracking down patrons to recover over-payments to patrons who won on an overmax bet... AND to return the "extra" amount on overmax bets that were lost and should not have been taken.

So, personally, I have no problem with them only paying out the max. I don't see that as being "scammy". However, I would consider it a problem if you had lost... and they had then refused to return the "extra" amount that you should not have been able to wager in the first place.

Honestly, this seems more like a "customer service" issue than a "scam".


That being the case, I can't say I'd support this and I certainly don't think you've been scammed out of $9K

And the player is supposed pay attention to this ?!

[suchmoon]

~

There is a bit of a difference here that they don't make the max bet amount known and you kinda have to figure it out by finding the max win amount and dividing it by whatever the multiplier is. Combined with the fact that they would happily collect a $5000 loss for a $2000 max win.

I can't think of a good excuse for an online casino to not enforce the max bet upfront. I'd be more concerned if they turned my webcam on to track me down

[DarkStar_]

https://i.imgur.com/3mPYARW.png

That's really bad that the autobet could force people who are running strategies such as martingale to end up placing bets with higher and higher house edges that wouldn't even allow the "strategy" to function properly by winning their full sum of losses back.

Let's look at it the other way: suppose someone found a bug that allowed them to place bets that changed the house edge in their favour (for example, they'd be betting against a -5% edge instead of a 2.7% edge). Would Roobet have paid them out, as they want players to play the way they like? 

[yahoo62278]

https://talkimg.com/images/2023/06/07/w52HW.png

That's really bad that the autobet could force people who are running strategies such as martingale to end up placing bets with higher and higher house edges that wouldn't even allow the "strategy" to function properly by winning their full sum of losses back.

Let's look at it the other way: suppose someone found a bug that allowed them to place bets that changed the house edge in their favour (for example, they'd be betting against a -5% edge instead of a 2.7% edge). Would Roobet have paid them out, as they want players to play the way they like? 

The error allowing players to bet over a max win is supposed to be fixed now.

I haven't tested it due them raising concerns about me playing hours after the roulette error.

If it is fixed great, they won't have the same issue pop up.

[HCP]

And the player is supposed pay attention to this ?!

I didn't say that...

There is a bit of a difference here that they don't make the max bet amount known and you kinda have to figure it out by finding the max win amount and dividing it by whatever the multiplier is. Combined with the fact that they would happily collect a $5000 loss for a $2000 max win.

I agree that it was indeed poor implemented. As for collecting overmax losses, has there been a verified instance where this actually happened? If so, has the user made a claim for the erroneous overmax bet amount to be refunded? If so, was it denied? If Yes, Yes and Yes... then I would definitely agree that the Casino is in the wrong and any overmax bet amounts should be refunded.

I can't think of a good excuse for an online casino to not enforce the max bet upfront. I'd be more concerned if they turned my webcam on to track me down

Me neither... but I try not to attribute to malice that which can be explained by incompetence... To me, this looks like a poorly implemented system (followed by bad customer service, insofar that it was explained and handled poorly)... as opposed to out and out deception on behalf of the casino.

"we like to let players play how they like" is not a great explanation. If it was, I'd like to point out that "I like to play with 0.00000001 sat bets with 9999999999999x payout at 99% chance" #ICanHazBetNow?

The error allowing players to bet over a max win is supposed to be fixed now.
...
If it is fixed great, they won't have the same issue pop up.

^-- This. I hope they at least gave you a "bug bounty" for your time and hassle.