Roobet.com not paying on their mistakes

[LoyceV]

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up.

So you're saying you raised the house edge to ~80%, and that's the way you've designed your casino.
If the bet would have lost, you wouldn't refund it, so if it wins, you should pay. It doesn't matter that the click was accidental, those things can happen, and many people have lost due to accidental clicks too.

I've never encountered an online casino that allows bets that break max profit. Please share examples!

To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't this qualifies as a scam, more like the right thing to do would be to pay the full amount.

Not doing the right thing once puts an eternal shame on an online casino.

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[The Cryptovator]

My honest review on this case is, Roobet should allow yahoo62278 to withdraw his won fund. Whatever mistake its came from website, not from the end of yahoo62278. Since there was possibility of lost fund so yahoo62278 were on risk. But luckily yahoo62278 won the fund instead. Refusing withdrawal of that fund isn't right decision for Roobet. What I understand from OP, he had tried to discussed with Roobet about withdrawal, Roobet failed to convince yahoo62278 and result is scam accusation. Roobet should know that even a newbie bitcointalk user could open scam accusation so why yahoo62278 can't? So they should think first about their reputation instead of money. I think it wasn't very big amount by the way.

[Rikafip]

   This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. Y

This thing doesn't make much sense, are your members expected to have calculator next to them when gambling? And somehow i doubt that casinos with "mechanic" like that will keep going in the long run. There must be some kind of protection for users, and it has to be user friendly to keep retention high.

I worked in gambling industry for years and saw my share of mistakes/similar issues, and what proved to be the smartest  move was to man up , pay the win (in some cases casino and gambler found some middle ground and from what i noticed, @yahoo62278 suggest that as well) , and make sure that kind of thing doesn't happen.

Think it this way, it could have been even worse for you, someone could  bet much higher amount, and then it would be even bigger issue for you. Keep in mind, sorting these kind of things in customer favor is also good advertisement, and way to go in this business in the long run.

[Get-Paid.com]

Roobet should allow yahoo62278 to withdraw his won fund.

They allowed him to withdraw his funds, they just haven't credited yahoo with the correct amount.

If you bet $300 on odds of 36x and the bet is accepted then I agree - this should be paid, whetehr you like it or not.

Not paying the $9k to yahoo would only cause bad reputation moving forward - I'd also advise Roobet to do the right thing here.

[yahoo62278]

Roobet should allow yahoo62278 to withdraw his won fund.

They allowed him to withdraw his funds, they just haven't credited yahoo with the correct amount.

If you bet $300 on odds of 36x and the bet is accepted then I agree - this should be paid, whetehr you like it or not.

Not paying the $9k to yahoo would only cause bad reputation moving forward - I'd also advise Roobet to do the right thing here.

This is correct. They paid $2000 to my account and the other 9662 was just a mirage.

Looks like Hhampuz disagrees with my neg on them.



Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

in some cases casino and gambler found some middle ground and from what i noticed, @yahoo62278 suggest that as well

Yes I was willing to meet in the middle since I made an error and they made an error IMO.

[hacker1001101001]

This is correct. They paid $2000 to my account and the other 9662 was just a mirage.

Looks like Hhampuz disagrees with my neg on them.



Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

I agree with Hhampuz here, they were not untrustworthy to you as you already knew the max wining amount for the bet was 2000$. You even knew they were still bug fixing but it was not a bug as they mentioned.

Neutral comment about one could not get high winnings paid could be suited.

[yahoo62278]

This is correct. They paid $2000 to my account and the other 9662 was just a mirage.

Looks like Hhampuz disagrees with my neg on them.



Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

I agree with Hhampuz here, they were not untrustworthy to you as you already knew the max wining amount for the bet was 2000$. You even knew they were still bug fixing but it was not a bug as they mentioned.

Neutral comment about one could not get high winnings paid could be suited.

Could agree with you and disagree with you. Yes I knew some fixes were happening at some point, but if the games were not operating correctly, then they should've been shut down like the dice was. Instead a misclick happened and the bet was accepted.

[The-One-Above-All]

What happened::
Roobet allowed a bet of over $300 on their roolette and refused to pay the winnings of $11662

Dec 2nd I had placed a large wager on their roolette game on bronze and doubled my winnings. The next bet I went to bet on Gold and didn't lower my bet amount. Misclicked all in for $323.949 dollars. The bet actually won and I got paid $2000. The winnings totaled $11662.164 but being as the max win is $2000 they only paid $2000.

Now, I am well aware that the max win is $2000, I am not disputing that fact

max win is 2000, then max win is 2000

you admit miss clicking

sure they should code it so you can not over bet

THAT DOES NOT MEAN IT IS A SCAM and that is not what flags/tags are for.

This actually appears to  me as a case of clear blackmail or extortion on yahoos part. Trying to leverage again the trust system to force OVER PAYMENT.

You knew you could only win 2000, you admit you did not intend to bet that much and it was YOUR MISTAKE.

It is a bit skanky of them to leave it like this, but they are obviously leaving it to idiots to make mistakes to add to their edge.

You can't say someone is scamming you because you made a mistake. Withdraw the flag and stop using it as clear leverage to force them to over pay you for YOUR MISTAKE.

ARE you saying you will remove your red tag if they over pay you beyond the stated max 2000 bet??

[LoyceV]

My feedback is correct and I don't think countering is really warranted. Opinions?

Agreed.
It looks like a conflict of interest for Hhampuz, since he's managing Roobet's signature campaign.

[The-One-Above-All]

My feedback is correct and I don't think countering is really warranted. Opinions?

Agreed.
It looks like a conflict of interest for Hhampuz, since he's managing Roobet's signature campaign.

You are wrong and right.

Yahoo is in the wrong calling it a SCAM.

Where is the deception??

Hhampuz would usually go along with him but since it is a conflict of interests he is going the other way.

LOL the trust system hey haha

No objective transparent rules = clusterfuck

This is why ALL conflicts of interest need to be removed where ever possible

People on DT should not be running sig campaigns nor promoting them. they should be wealthy bitcoin enthusiasts that are not bottom feeding scum bags that will do or say anything to make some btc dust.

[Hhampuz]

People on DT should not be running sig campaigns nor promoting them. they should be wealthy bitcoin enthusiasts that are not bottom feeding scum bags that will do or say anything to make some btc dust.

I'm not on DT .

On topic: No conflict of interest here, the $150/week I make with Roobet won't matter much if I'd lose it. My opinions are my own and I am entitled to them, just as you are to yours. I don't want to make things personal here since I like yahoo so this is the path I've chosen.

[The Cryptovator]

I'm not on DT .

You are !

Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

You are not wrong at your end since you are victim on this case. Other DT's didn't tag means they were not on any conclusion yet. It doesn't prove your feedback isn't appropriate, Hhampuz countered your feedback means he isn't agree with your feedback and scam accusation.


I don't know if someone else will agree with me or not, but I will leave my opinion,
1. Yahoo62278 know that maximum win bet 2000$ but it was happened by misclick.
2. Roobet had bugs and they were not aware about that.

So finally yahoo62278 won the bet. Due to both side mistake. So I think it would be reasonable to pay at least 50% of wining money pay to yahoo62278. Roobet should learn from it and this would be a lesson for them and other casino as well.
Now depends on both party if they become agree with it they might proceed and mark this thread resolve..

Again repeat, this is my opinion only. I am not forcing anyone or not going to tag or counter feedback for that.

Hope somehow both party would be come a solution.


Edit;

@Coolcryptovator  

you agreement or not is irrelevant. The clear definition of scamming requires a deception or attempted deception at the very least. He has admitted he was NOT deceived and made a mistake.

Do you understand yet??

Topic title didn't say about scam from beginning and since topic has moved to reputation, look like fine now. Subject should be discusse in order to come conclusion.

[The-One-Above-All]

People on DT should not be running sig campaigns nor promoting them. they should be wealthy bitcoin enthusiasts that are not bottom feeding scum bags that will do or say anything to make some btc dust.

I'm not on DT .

On topic: No conflict of interest here, the $150/week I make with Roobet won't matter much if I'd lose it. My opinions are my own and I am entitled to them, just as you are to yours. I don't want to make things personal here since I like yahoo so this is the path I've chosen.

In this instance this is NOT a scam. There is no deception. The mistake was with yahoo. You should NOT use the trust system to blackmail/extort people to pay for  your own mistakes. I would suggest yahoo looking up the definition of a scam/scamming.

There is clearly a conflict of interests don't be foolish. However, since you are correct in this case no point battering that point out.

Neutral would be the correct use of the trust system.

They should fix "the bug" really though. How hard can it be?

@Coolcryptovator 

you agreement or not is irrelevant. The clear definition of scamming requires a deception or attempted deception at the very least. He has admitted he was NOT deceived and made a mistake.

Do you understand yet??

[HCP]

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up.

Hmmmm... looks like I missed that whole part of the thread...

So, they're claiming that it wasn't a "bug" as such... but were (planning on?) implementing a "fix" after having already been advised by Yahoo of the possible problems... but left the "broken" system up... then this accidental bet happens, even though Yahoo was fully aware that the system could allow a potential overmax bet but only pay $2k max?

If what they're claiming is true... then it would seem that we have culpability on the part of Roobet for continuing to operate a "broken" system... but also culpability on the part of Yahoo for knowingly using said "broken" system.


Scam? no... total clusterfuck? yes

[efialtis]

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up.

Hmmmm... looks like I missed that whole part of the thread...

So, they're claiming that it wasn't a "bug" as such... but were (planning on?) implementing a "fix" after having already been advised by Yahoo of the possible problems... but left the "broken" system up... then this accidental bet happens, even though Yahoo was fully aware that the system could allow a potential overmax bet but only pay $2k max?

If what they're claiming is true... then it would seem that we have culpability on the part of Roobet for continuing to operate a "broken" system... but also culpability on the part of Yahoo for knowingly using said "broken" system.


Scam? no... total clusterfuck? yes

Exactly - as mentioned before, this is not a scam in my opinion but it is completely lame behaviour. I am not sure if the damage done is not already more than those ~11k - there now is this thread, there is the discussion in their ANN etc. I will never understand such businesses but okay, you get what you deserve....

[Gyfts]

If what they're claiming is true... then it would seem that we have culpability on the part of Roobet for continuing to operate a "broken" system... but also culpability on the part of Yahoo for knowingly using said "broken" system.
Scam? no... total clusterfuck? yes

Intent matters though. If yahoo purposefully attempted to place max bets knowing the casino would not pay out, then it's an issue. There isn't evidence of this. However, this isn't a scam accusation more than it is a reputation issue. It's not okay that Roobet is allowing users to place bets that exceed the max win because they are gaining the benefit of a large bet loss without the downside of having to potentially pay out that large bet. Good that this thread was moved to reputation. It's a bit deceptive but it's not clear that Roobet did this with malice considering no other players faced this issue. It's reasonable to give them the benefit of the doubt here but it's grossly irresponsible.

IMO what's most fair:

A settlement payment of some sort would be best because there is negligence in both parties. Paying out the full 9k is excessive but somewhere along the lines of x0.3 - x0.5 of the win amount would be appropriate.

[The-One-Above-All]

If what they're claiming is true... then it would seem that we have culpability on the part of Roobet for continuing to operate a "broken" system... but also culpability on the part of Yahoo for knowingly using said "broken" system.
Scam? no... total clusterfuck? yes

IMO what's most fair:

A settlement payment of some sort would be best because there is negligence in both parties. Paying out the full 9k is excessive but somewhere along the lines of x0.3 - x0.5 of the win amount would be appropriate.

Well if they specifically mentioned there was a bug for that specific problem and the onus was on the player to decide whether knowing that they wish to proceed, and whether they can not mess up and accidentally over bid. Then I see 0.3 as excessive.

But perhaps it " could " be worth it to them to offer 1k extra if he removes all the screaming about scamming and all other shit that does not make it clear HE made the mistake and he was aware such mistakes were possible on the players part if they chose to proceed during the phase the hole is getting plugged.

Really though they (casino) could have a valid case for calling extortion or blackmail on yahoo using the trust feedback here to leverage his "compensation" when it was his own decision to proceed and their own mistake, and making undeniably false claims of scamming him.

If yahoo got another 1k he should feel pretty lucky, and they should plug the hole asap.

[yahoo62278]

Really though they could have a valid case for calling extortion or blackmail on using the trust feedback here to leverage their "compensation" for their own decisions to proceed and their own mistakes and making false claims of scamming.

If yahoo got another 1k he should feel pretty lucky, and they should plug the hole asap.

You really only like to twist things in the worst way don't ya. Ok lemme break it down for the mentally retarded users of the forum. The bet should never have been allowed to be placed PERIOD. i raised my bet amount and went all in the bet prior on a different color. The next bet, I went for gold but didn't lower my bet. Yes that is my mistake.

Their mistake is allowing a bet over the max payout PERIOD. Whether it was going to be fixed soon or not, the bet should not have been allowed or it should have capped me at $55.55 for a 2k win. Instead they allowed the bet to play on. Even their Dev said, they will let players bet over the max win because they don't want to change how a player plays. They are comfortable knowing the player will not be paid.

There is no freaking extortion going on here. They allowed the bet, they owe me the difference. The neg is just. If you want to harass users then go harass your usual suspects and stay outta my business.

[Gyfts]

If what they're claiming is true... then it would seem that we have culpability on the part of Roobet for continuing to operate a "broken" system... but also culpability on the part of Yahoo for knowingly using said "broken" system.
Scam? no... total clusterfuck? yes

IMO what's most fair:

A settlement payment of some sort would be best because there is negligence in both parties. Paying out the full 9k is excessive but somewhere along the lines of x0.3 - x0.5 of the win amount would be appropriate.

Well if they specifically mentioned there was a bug for that specific problem and the onus was on the player to decide whether knowing that they wish to proceed, and whether they can not mess up and accidentally over bid. Then I see 0.3 as excessive.

But perhaps it " could " be worth it to them to offer 1k extra if he removes all the screaming about scamming and all other shit that does not make it clear HE made the mistake and he was aware such mistakes were possible on the players part if they chose to proceed during the phase the hole is getting plugged.

Really though they (casino) could have a valid case for calling extortion or blackmail on yahoo using the trust feedback here to leverage his "compensation" when it was his own decision to proceed and their own mistake, and making undeniably false claims of scamming him.

If yahoo got another 1k he should feel pretty lucky, and they should plug the hole asap.

Right, but Roobet can't take advantage of players losing bets without paying the max win. They have all the upside which is not fair. If a player takes the risk of placing a bet, the casino must uphold a fair payout if the casino allows the bet to go through. This is a huge blunder by Roobet which is why their best course of action is coming to a settlement with Yahoo with a partial payment ranging from x0.3 - x0.5 the won amount. Arbitrary, I get it, but it's shitty situation where both parties aren't necessarily right or wrong. Agreed that they should plug the hole but it's irresponsible for a casino to allow players to wager more than they can payout.

From a PR standpoint, I don't understand why Roobet wouldn't settle this off site. Paying a settlement is cheap compared to the bad PR but that's their prerogative. 

[crwth]

There are a lot of cases in land-based casinos that there were malfunctions towards the games in casinos. [1]. Ideally, to address these kinds of errors, the manufacturers/developers should be responsible. Some of the cases there were resolved only with minor prizes or "compromise" type of results, but there is a key difference between land-based casinos and online games are the verification.

Luckily, it can be checked with the provably fair. You get the client seed, server seed, and nonce. Verify. When that's done, you would see that you won.

IMO, Roobet should pay what they owe. Lucky for yahoo that the bet won.

*Additional Reference
More Casinos Realize They Can Blame Software Glitch And Not Pay Out Big Prizes

[1] - https://easy.vegas/games/slots/malfunctions
[2] - https://www.techdirt.com/articles/20070125/000836.shtml