Roobet.com not paying on their mistakes

[suchmoon]

Theymos said it's better to create an alt-account to speak your mind than not to speak at all if you don't dare post it from your main account.

That still makes you a spineless coward.

[yahoo62278]

I'm of the belief that you should always post from your main account if you have something important to say. Whether the majority agrees with you or not is no reason to not post from your main account.

Users shouldn't tag other for their opinions or disagreeing with 1's opinion. Yes I'm aware it happens but it shouldn't. You shouldn't face persecution over your beliefs. I was screwed, I wasn't screwed. It's your opinion and should be left at that.

[marlboroza]

I watched this thread for a while and so far I see player placed bet, casino accepted that bet, player won bet and then casino refused to pay.

Where is it stated that player won't be payed if they bet $300 and win $11000?

In ToS?

Here?



Where?

[efialtis]

I watched this thread for a while and so far I see player placed bet, casino accepted that bet, player won bet and then casino refused to pay.

Where is it stated that player won't be payed if they bet $300 and win $11000?

In ToS?

Here?



Where?

The player has to hover over that tiny info icon next to where it says bet amount and then it will show the max profit...

[marlboroza]

I watched this thread for a while and so far I see player placed bet, casino accepted that bet, player won bet and then casino refused to pay.

Where is it stated that player won't be payed if they bet $300 and win $11000?

In ToS?

Here?



Where?

The player has to hover over that tiny info icon next to where it says bet amount and then it will show the max profit...

What tiny info icon? Only icon I noticed on registration is ToS and I don't see any tiny icons inside ToS.

Wait a second, it is a game, right? Before placing a bet player has to play a game called "find the secret rule".

[HCP]

What tiny info icon?

This tiny icon...

[marlboroza]

What tiny info icon?

This tiny icon...

I didn't come to gambling site to hover over tiny icons therefore I won't hover over it. I am not interested what is inside.

If I place a bet and I win I expect from gambling site to pay me. There was no malfunction in roulette game, yahoo's bet was pretty much valid bet.

[efialtis]

What tiny info icon?

This tiny icon...

I didn't come to gambling site to hover over tiny icons therefore I won't hover over it. I am not interested what is inside.

If I place a bet and win I expect from gambling site to pay me. There was no malfunction in roulette game, yahoo's bet was pretty much valid bet.

Yeah that’s why I compared that with going to a land based casino, putting 300 bucks on the roulette table „all good even though it’s more than max bet and WONT be refunded if you lose but if you win, you ll only win a fraction“... lol

This is actually the worst if you ask me... I bet losing customers who placed more than max bet, weren’t refunded were they...

[marlboroza]

Yeah that’s why I compared that with going to a land based casino, putting 300 bucks on the roulette table „all good even though it’s more than max bet and WONT be refunded if you lose but if you win, you ll only win a fraction“... lol

This is actually the worst if you ask me... I bet losing customers who placed more than max bet, weren’t refunded were they...

There is no proof of that, however, why would anyone ask for refund if they wanted to bet for example 2000$ and casino accepted bet?

If I bet 2000$ it means I bet 2000$, either lose or win. It is gambling FFS, not walking in the park.

[efialtis]

Yeah that’s why I compared that with going to a land based casino, putting 300 bucks on the roulette table „all good even though it’s more than max bet and WONT be refunded if you lose but if you win, you ll only win a fraction“... lol

This is actually the worst if you ask me... I bet losing customers who placed more than max bet, weren’t refunded were they...

There is no proof of that, however, why would anyone ask for refund if they wanted to bet for example 2000$ and casino accepted bet?

If I bet 2000$ it means I bet 2000$, either lose or win. It is gambling FFS, not walking in the park.

Yes but if they refer to that „rule“, this would be extremely unethical wouldn’t it?! Gladly accepting bets that don’t make any sense for the player... you either do it one or the other way... Obviously noone would ask for it but believe me... tell them about this issue and they will.

[marlboroza]

It would be unethical to ask for money which they lost - bet is a bet, at least from where I am coming from.
Roobet should pay yahoo his winning and no one can change my opinion.

$11000 is very bad way for gambling site to lose costumers, final line, it is -EV and it should be piece of cake for casino to get that money back. Not professional if you ask me, as I can see from this thread they already lost 2-3 potential costumers. Definitely not a good start.

[HCP]

Yeah that’s why I compared that with going to a land based casino, putting 300 bucks on the roulette table „all good even though it’s more than max bet and WONT be refunded if you lose but if you win, you ll only win a fraction“... lol

That's not how land based casinos work... if you place over max bet... you'll be refunded your "over max" bet (ie. how much you bet over the maximum) regardless of win or lose.

So, if you win, then they simply pay out as if you placed max bet, and then also give back the over payment... if you lose they take max bet only and give back the over payment.

[efialtis]

Yeah that’s why I compared that with going to a land based casino, putting 300 bucks on the roulette table „all good even though it’s more than max bet and WONT be refunded if you lose but if you win, you ll only win a fraction“... lol

That's not how land based casinos work... if you place over max bet... you'll be refunded your "over max" bet (ie. how much you bet over the maximum) regardless of win or lose.

So, if you win, then they simply pay out as if you placed max bet, and then also give back the over payment... if you lose they take max bet only and give back the over payment.

Yes mate and thats exactly what I am saying the whole time - you will be refunded your "over max" bet in any case - that wouldnt happen at roobet though! If yahoo lost that $300 bet, they wouldnt have refunded anything at all! And thats what makes the whole story even worse...

[Hhampuz]

Yes mate and thats exactly what I am saying the whole time - you will be refunded your "over max" bet in any case - that wouldnt happen at roobet though! If yahoo lost that $300 bet, they wouldnt have refunded anything at all! And thats what makes the whole story even worse...

You are basing that off of what one support agent replied to yahoo in one email. I am sure that if you were to bring it up they would 100% refund the over amount. Either way this thread is turning into cancer so I'm done.

Hhampuz... this should happen AUTOMATICALLY shouldnt it?!?!

Which it now does.

[efialtis]

Yes mate and thats exactly what I am saying the whole time - you will be refunded your "over max" bet in any case - that wouldnt happen at roobet though! If yahoo lost that $300 bet, they wouldnt have refunded anything at all! And thats what makes the whole story even worse...

You are basing that off of what one support agent replied to yahoo in one email. I am sure that if you were to bring it up they would 100% refund the over amount. Either way this thread is turning into cancer so I'm done.

Hhampuz... this should happen AUTOMATICALLY shouldnt it?!?! (Edit: I know they fixed it in the beginning of Dec but that doesnt change the facts at all)

As a side note: They will be closing shop rather sooner than later anyways - all the drama with yahoo and people in their ann are also making jokes of them "NOT honest online casino" - yeah, gamblers tend to complain bla bla bla but there are things people are right with.

I am also out - There is no need to discuss this further because everything is crystal clear... Well, too bad for them I am afraid... What happened here and how they handled the whole situation started as a bad joke and became a desaster.

[actmyname]

Given that the maximum win is $2000 and that the maximum bet whilst maintaining house edge (in this particular instance) is $55.55, shouldn't yahoo get $2000 + ($323.949 - $55.55)?

And check out this scenario which complicates things in regards to betting:


Suppose someone bets $1000 on red.
It would be -ev to bet on any other option that pays out red numbers.

But depending on the outcome, both sides will have differing arguments...

Regardless of the result, this is the conclusion that should have happened:

Payout of 36x or 0x based on maximum bet amount.
Difference between maximum bet amount and wagered bet amount is refunded.

Done.

[Isildur (official)]

I think everyone should stay on topic and not deviate to Ad Hominem attacks.

Hhampuz and many others in this thread revert to bringing up assumptions about worn signatures, talking with OP, being affiliated with roobet/ being a competitor, etc. and try to discredit valid inputs which I don't even bother replying to (and you shouldn't either).

I also don't think 'just because a land-based casino is doing something' that we should accept such a 'debatably low' standard either.

Roobet did the literal bare minimum - only gave out what they claim is their obligated duty to payout and a minuscule bounty. (I give bigger bounties away for feedback on typos so that's simply insulting)

My opinion at this point is that they don't care about players nor their responsibility to their players either. All we can do is put out the warnings so hopefully, the next person avoids having to deal with this shoddiness.

Thanks @ OP for the warning as to what I agree is scammy behavior, I certainly will not try play here at all.

@ Roobet, feel free to discuss this further with me as I'm always open to dialogue but I think you should be ashamed.

[amishmanish]

It would be unethical to ask for money which they lost - bet is a bet, at least from where I am coming from.
Roobet should pay yahoo his winning and no one can change my opinion.

$11000 is very bad way for gambling site to lose costumers, final line, it is -EV and it should be piece of cake for casino to get that money back. Not professional if you ask me, as I can see from this thread they already lost 2-3 potential costumers. Definitely not a good start.

Its hard to keep trying to get people to see the other point of view. It is far too convenient to jump to the conclusion of "Customer first, yayyy". In a p2p global economy, maybe it is time for people to realize that things don't always work just one way. People working on shoestring budgets WILL take into account the whole interpersonal thing going on here. Them blocking Yahoo on chat shows this. In eastern cultures, a lot of things are decided not just contractually but even on personal relationships. You may not agree with that but that is YOUR cultural baggage. People who are actually working in such settings are definitely coming to the same conclusions..
I'd love to quote the very competent Mr. Klaassen on this for people who don't want to read the full article:

"Although for me, as a practical Dutchman, such a visit would be unthinkable, good relationships have proven to be the key to the success of this project, even more so than the technical systems."

You screw someone twice over by bringing out a "bug" you already knew about, incredibly lucky or not, you can be sure as hell they won't speak to you..

--snip--

I would give the benefit of doubt to a user who was, say, actually hoping to get 11K by risking 353 USD. How does that come into picture when OP has said:

• He knew 2k USD was the max limit
• He misclicked which means he wasn't intending to bet the whole amount in the first place

In my opinion, the grouse is that even though he won, he isn't getting as much money as he possibly can. Either by holding the casino accountable on a technicality, or by them offering to meet him halfway.

Yahoo single-handedly manages some of the lowest paying services out here, and works on the principle of "Quantity over Quality" himself. It is quite pretentious that he is posturing as if he doesn't understand how these shoestring services work or how much of a hit it'd be for them by giving him another ~2K-8K USD.

Also, this'd all be so much better if the owners of this bloody casino came over and refunded his over bet amount and added something as a bug bounty.

[marlboroza]

You screw someone twice over by bringing out a "bug" you already knew about, incredibly lucky or not, you can be sure as hell they won't speak to you..

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets

They knowingly allowed player to place bet, yahoo placed whole $300+. They accepted that bet. So how OP screwed them? He won?

Yahoo single-handedly manages some of the lowest paying services out here, and works on the principle of "Quantity over Quality" himself.

Why is this relevant for this thread? Pretend it is some newbie account who is gambling for first time.

Given that the maximum win is $2000 and that the maximum bet whilst maintaining house edge (in this particular instance) is $55.55, shouldn't yahoo get $2000 + ($323.949 - $55.55)?

If it is stated (not hidden) that max profit is $2000 and they calculated $55.55 for that bet, then player actually made $2000 - $55 = 1944.45 profit. It is either not $2000 or they messed up while calculating bet amount.

Maybe they wanted to say maximum win amount? Nah, confirmed, it is profit:

In regards to being able to bet an amount that should pay over our $2,000 max profit set in place.

[bitmover]

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets

They knowingly allowed player to place bet, yahoo placed whole $300+. They accepted that bet. So how OP screwed them? He won?

The main problem is asymmetry.

If yahoo lost his bet, he would just lose ALL his money and the conditions of the bet would apply. However, if he won, he would not win the full price, so the bet conditions do not apply.

This is dishonest. You know the code wasn't properly designed and you let it run online anyway, hurting players money and balance (when users misclick or when they are newbies).