Roobet.com not paying on their mistakes

[Welsh]

Lawfully they are fine what they did, but when it comes to morally the community seems divided. I think its down to the individual whether they want to use Roobet. I honestly thought they would have sorted this out just to make themselves look good, but they chose not too, and I imagine they'll lose loyal customers because of it.

Although, the thing is with the betting industry users don't care as long as they're getting their gambling fix. I've known many of gambling addicts who have been screwed by the casino they've been playing in, but still continue to play on because they just can't do without it. I'm not very familiar with this betting niche, but Roobet don't seem overly concerned about it.

I don't like the treatment of blocking Yahoo, and for that reason alone I'd probably avoid Roobet in the future.

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[efialtis]

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets

They knowingly allowed player to place bet, yahoo placed whole $300+. They accepted that bet. So how OP screwed them? He won?

The main problem is asymmetry.

If yahoo lost his bet, he would just lose ALL his money and the conditions of the bet would apply. However, if he won, he would not win the full price.

This is dishonest. You know the code wasn't properly designed and you let it run online anyway, hurting players money and balance (when users misclick or when they are newbies).

That was exactly my point all the time, completely lame really... I have said enough though so now I am really out. Glad someone also agreed that this is the worst thing about all this.

[yahoo62278]

Lawfully they are fine what they did, but when it comes to morally the community seems divided. I think its down to the individual whether they want to use Roobet. I honestly thought they would have sorted this out just to make themselves look good, but they chose not too, and I imagine they'll lose loyal customers because of it.

Although, the thing is with the betting industry users don't care as long as they're getting their gambling fix. I've known many of gambling addicts who have been screwed by the casino they've been playing in, but still continue to play on because they just can't do without it. I'm not very familiar with this betting niche, but Roobet don't seem overly concerned about it.

I don't like the treatment of blocking Yahoo, and for that reason alone I'd probably avoid Roobet in the future.

I hopped on last night for a bit, not because I cannot do without them, but I cannot lose there. Have never been down on the site since they opened, so I may as well take some of their bankroll away from them.

I have never argued that the site was dishonest over anything except that 1 bet. TOS or not, what happened IMO was not the correct action. Some agree, some don't, that's their choice. As well as the bug bonuses offered for everything I found were laughable.

Regardless, their dev messaged me and restored my chat. Not that I plan on chatting much. I did notice the reset my stats as well, so I am no longer able to look up old bets.

Its Christmas, there will likely never be a resolution that I agree with, so no point in continually bitching over what happened. People are aware of the situation and it will always be a mark on them. So I think the best action is to lock this thread and move on. People can check their profile and see the situation and make their own decisions.

I'll leave this open for the rest of the day so users can put any final remarks, good or bad, but when I log off tonight this will be locked.

Thanks to everyone for your opinions, whether you agreed or disagreed with me. I think at worst we got to see a semi healthy discussion on casino dos and don'ts and how people view how the situation could've or should've been handled. So many good points of view to look at and think about.

[yahoo62278]

Reopened this thread to let everyone know roobet contacted me and finally partially took care of the issue. Their teams marketing manager Ant reached out and we had a chat.

Again thanks to all for your opinions and support.

[jimmyjenkins29]

No surprise here.
I've had multiple issues on the site regarding bugs.
The first was an auto bet system I had in place on their game called "Crash", where I'd double my bet on a loss and reset it to normal on a win (using their auto bet option).
I had lost a few times in a row which spiked my bet up a bunch in comparison to my bankroll and had won to offset my losses + a bit of profit. Well the system was bugged and it doubled my bet on a win which I did not instruct the auto bet feature to do.
To add to that point, I was not the only person that this happened to since there was a small community of us all trying to work this system to make a bit of extra cash. We all agreed that this bug did occur, and we all lost money because of it.
Well, me and another member of the site brought it to RooBet's attention and they said that their system is completely fine and they found no bugs. Well to be fair we ran this system for about 48 hours, and within 12 hours they said that they couldn't replicate the bug. Maybe if they tried it for longer than 12 hours they'd run into this issue? Just seems like they do not care about their customers.
Big red flag to me, just screams out scam. I would avoid this website completely.

The best part is, they said since I didn't have video proof they couldn't do anything about it. After this I decided I would record 24/7 and see what I could find.
Around 5:50AM last night I discovered on my recordings that they actually didn't pay me out for a bet I placed with my crash system. I contacted support and they said again, "Well if you dont have video we cant do anything" . Its completely irrational to ask a customer on your gambling website to record their screen 24/7 but since I knew how they scammed me before I did indeed have video proof.
I sent it to them and they gave me my money back but they still will not acknowledge the fact that their system is bugged.

I would advise NOT to play on this site and to go elsewhere.

[yahoo62278]

No surprise here.
I've had multiple issues on the site regarding bugs.
The first was an auto bet system I had in place on their game called "Crash", where I'd double my bet on a loss and reset it to normal on a win (using their auto bet option).
I had lost a few times in a row which spiked my bet up a bunch in comparison to my bankroll and had won to offset my losses + a bit of profit. Well the system was bugged and it doubled my bet on a win which I did not instruct the auto bet feature to do.
To add to that point, I was not the only person that this happened to since there was a small community of us all trying to work this system to make a bit of extra cash. We all agreed that this bug did occur, and we all lost money because of it.
Well, me and another member of the site brought it to RooBet's attention and they said that their system is completely fine and they found no bugs. Well to be fair we ran this system for about 48 hours, and within 12 hours they said that they couldn't replicate the bug. Maybe if they tried it for longer than 12 hours they'd run into this issue? Just seems like they do not care about their customers.
Big red flag to me, just screams out scam. I would avoid this website completely.

The best part is, they said since I didn't have video proof they couldn't do anything about it. After this I decided I would record 24/7 and see what I could find.
Around 5:50AM last night I discovered on my recordings that they actually didn't pay me out for a bet I placed with my crash system. I contacted support and they said again, "Well if you dont have video we cant do anything" . Its completely irrational to ask a customer on your gambling website to record their screen 24/7 but since I knew how they scammed me before I did indeed have video proof.
I sent it to them and they gave me my money back but they still will not acknowledge the fact that their system is bugged.

I would advise NOT to play on this site and to go elsewhere.

No offense but if you cannot provide proof what do you expect them to do? You need to have proof and ant will take care of ya

[No HATE]

Since yahoo62278, the original complainant had remove his negative rating to Roobet, maybe it's time for Isildur (official) to evaluate the trust his gave to Roobet and maybe change it to neutral.

[STT]

Nifty, glad it got worked out.   I'd agree if the bet is taken it should pay out but also the company wants to limit their risk involved in any one game.  I can see why they'd not want to honor outlier 'errors' as such.
   Its also very much the case that gambling is a leisure pursuit, its not open market risk where you have to get a lawyer to read through the prospectus before taking a gamble.  Its really advisable for any site to avoid leaving the customers feeling like the rules were tricky or deceptive even, obviously we all get sour enough from losing out the normal risk route nevermind overly intricate or small print type failings.

The main problem is asymmetry.

Fair (succinct) point :p

[dkbit98]

I am glad to see this issue is resolved finally.
It shows that we can all talk to each other and correct our mistakes.
Nothing is set in stones.
I also deleted my feedback for Roobet, and I hope others will consider changing their feedback.

[examplens]

I am glad to see this issue is resolved finally.
It shows that we can all talk to each other and correct our mistakes.
Nothing is set in stones.
I also deleted my feedback for Roobet, and I hope others will consider changing their feedback.

I am also removed my negative feedback. it doesn't make sense if they fixed the thing after all and also in your case.
As I say in my previous comment here, they did the wrong thing and instead of turning all this into their positive promotion, they entered into a problematic debate here. that they immediately reacted rationally, now they would have a maximum reputation here.
Whatever I actually think everyone deserves another chance, hope they learned a lesson.