It's non-custodial yet they process deposits like an Exchange
From the help page,
do you mean option 3?:
3. If all the above fail, you'll need to use a full node wallet, install it on a computer and sync the respective blockchain locally (those type of wallets are generally called qt wallets). Once that is done, you'll need to Import the Private Keys of the Jaxx Wallet addresses that you have balances on and initiate the transaction from that wallet instead of the Jaxx Wallet.
Instead of using a full node client, just use Electrum.
Download from the official page:
electrum.org, install/open then create a new wallet using the option:
Standard->I already Have a seed->paste your 12-word backup phrase, click option, check BIP39->
next, Select "
legacy" if your addresses starts with '1', nested-segwit if '3' and native segwit if 'bc1', then continue.
After creating the wallet, wait for a few minutes to sync the headers, then you can send the funds to another newly created wallet or keep using that wallet (
not recommended).
Note: you can create more than one wallet on Electrum (
new/restore).