This is my first time dealing with Bitrefill's refunds.
I got given an amount, I copy pasted it. I sent it, it said I over paid (and they didn't deliver the top up either) and I can ask for a refund. I try to do that, it says refunds are paused for a split second, then redirects me back to the login page.
The order was made using an email only (that's linked to an account of mine) but I was not logged in. So I try to login... the 2FA is not accepted (my computer's clock is fine).
I try to make a second payment... same thing. Overpaid when it's the exact same amount they requested.
The status page (
https://www.bitrefill.com/service/?hl=en) is not showing anything abnormal.
I did send a support ticket, but just want to know if other people are facing the same issue. It's worth mentioning that I have used SOL for the payment (first time I ever use that).