Blockchain info not displaying balance

[ghost9494]

i submited a ticket for my account shows
There is an issue with the wallet and this page may have limited functionality, such as balances not showing.
Message: {}
recieved this email from support@blockchain.com
Hello.

It looks like your Blockchain wallet is out of sync with our database. This may cause issues such as balances not showing correct. Or problems sending and receiving cryptos as well as buying cryptos and trading platform services may be restricted.
The good news is this is easy to fix. Please follow the below steps and we will synchronize your wallet with our database resolve this issue.

Step 1; Locate your backup words in our security menu.If you are logging into your wallet from our web platform   https://login.blockchain.com/#/login   You can find this in the top right corner. Simply click on Security and then on Backup Phrase. You will see our warning message and you click on Back Up Now.If you are using a mobile device you will see a section on the menu bar that says Backup Funds you simply click on that and it will start the process.

Step 2; Backup your funds Once you have the 12 words located, please send them in a reply to this email and I will match the words on our system. Once this is done your wallet will be synchronised again.
*IMPORTANT* Please do not share these words with anyone outside of Blockchain. These should be kept private when possible. Blockchain employees will NEVER ask for your wallet ID and Password, and we advise that you keep 2FA enabled at ALL times.

 
David | Blockchain.com Support
Facebook:  https://www.facebook.com/blockchain 
Twitter:  https://twitter.com/AskBlockchain
Twitter:  https://twitter.com/blockchainvip1
Blog:  https://blog.blockchain.com/

Disclaimer: Please note Blockchain.com does not provide investment advice or recommendations. The information made available to you is for your general use and is not based on any evaluation of your personal circumstances. If you are unsure of any investment decision, you should seek independent financial advice.

[1714302673]

1714302673

[1714302673]

1714302673

[hosseinimr93]

Step 2; Backup your funds Once you have the 12 words located, please send them in a reply to this email and I will match the words on our system. Once this is done your wallet will be synchronised again.

Are you sure you have received the email from blockchain wallet?
It's more like an email sent by a scammer.

They shouldn't need your seed phrase for solving the problem.
I recommend you to backup your seed phrase and import them into another wallet like Electrum and never use blockchain wallet.

Also, one of twitter accounts shown at bottom of their email has been suspended due to violation of rules. It makes it more suspicious.

[nc50lc]

Step 2; Backup your funds Once you have the 12 words located, please send them in a reply to this email and I will match the words on our system. Once this is done your wallet will be synchronised again.

This is giant Reg Flag!
blockchain()com is a non-custodial wallet, their database doesn't even contain your unencrypted backup phrase and they don't need it to synchronize.
All they have in an encrypted copy of your wallet, everything is decrypted in your browser when you access it using your walletID and password.

Are you sure that you've used their official submit ticket url, not a random result you've found in social media or google search?
Here's the correct link: support.blockchain.com/hc/en-us/requests/new and select the first option.

[bL4nkcode]

i submited a ticket for my account shows
There is an issue with the wallet and this page may have limited functionality, such as balances not showing.

This twitter handle @blockchainvip1 doesnt belong to blockchain.com.

Step 2; Backup your funds Once you have the 12 words located, please send them in a reply to this email and I will match the words on our system.

If this is really from a blockchain support email then blockchain really saved/keep the recovery seed of its users on their database. But I bet this is from a scammer, so you need to be careful, sending your seed to others means you completely lost your funds as well.