24kCasino - Quick Payout | Loyalty Rewards | Welcome Bonus | Bitcoin-ETH-LTC ✔

[YOSHIE]

We have many variations of Holdem, once you load up one of the games you can check the rules on the one you're playing.

I will try this game.



It looks like this one game is quite interesting to play, "poker".

I hope to start from the beginning and the end well.

~^^~

Thank you for the information, about KYC.

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[24kcasino]

[alani123]

I get that not allowing user withdrawal address change automatically is a security measure.
But why not show which address is set to each user account for withdrawals? This makes me nervous to be honest. I don't see why the set withdrawal address isn't at least shown in the interface.

[alani123]

Welp, it's official now, my deposit has been locked in the casino for over a week!

Support is slow to respond, withdrawals aren't automatic and verification is requested for bitcoin withdrawals. Even after I showed them my documents, my withdrawal still gets rejected with a request for verification, even though I don't get a response for days over documents I sent.


It's just too frustrating! I've also messaged the OP in bitcointalk but no response.

[24kcasino]

Welp, it's official now, my deposit has been locked in the casino for over a week!

Support is slow to respond, withdrawals aren't automatic and verification is requested for bitcoin withdrawals. Even after I showed them my documents, my withdrawal still gets rejected with a request for verification, even though I don't get a response for days over documents I sent.


It's just too frustrating! I've also messaged the OP in bitcointalk but no response.

Hello

As we stated earlier for fiat account you must do KYC & for Crypto accounts KYC not needed. Our team is already looking at your issues, Please check your email. Withdraw takes up to 24 hours.

Best Regards
24kcasino

[mindrust]

For a casino that registered its licence in Curacao, you ask too much while there are casinos where you don't even have to register before you play. Maybe it is your parent company which causes the problem. I see in your footer SG International is a company from the UK.

I was frustrated while reading your ToS:

6.1. Why do I need to verify my account?

When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account.

And It goes on and on with so many legal crap in your ToS. I understand the UK is a tight country but players don't give a shit about your excuses.

I also didn't see it, where in your ToS did you state that players are free from KYC as long as they play with crypto?

If you are so eager to enforce the law, why would you give a free pass to crypto users?

[24kcasino]

I also didn't see it, where in your ToS did you state that players are free from KYC as long as they play with crypto?

The KYC about Crypto is in the FAQ section.

If you are so eager to enforce the law, why would you give a free pass to crypto users?

Crypto is not regulated by the law yet. Also We want to encourage people to use Crypto.

Best Regards
24kcasino

[alani123]

Another week goes by and my funds are still not with me.
I really wanted to like this new casino and support it with constructive feedback but it's made harder and harder when I can't even withdraw.

[efialtis]

Another week goes by and my funds are still not with me.
I really wanted to like this new casino and support it with constructive feedback but it's made harder and harder when I can't even withdraw.

Has this been solved by now mate?

[24kcasino]

Another week goes by and my funds are still not with me.
I really wanted to like this new casino and support it with constructive feedback but it's made harder and harder when I can't even withdraw.

Has this been solved by now mate?

This user's withdrawal was processed awhile back. the delay was because of verification process. If you create a fiat account you must verify to withdraw.

Best Regards
24kcasino

[24kcasino]

I got an email from the casino on Feb. 24 stating the following:

Your withdrawal request for 66.76 EUR was successfully processed. Please note that transaction may be processed within several days, depending on payment system.

I've yet to receive the BTC.

Please always open a ticket with support if any issues.

You're paid on Feb 24 - Tx https://www.blockchain.com/btc/tx/9f0e77bda67567699d58e7f2e62972588b8b173b17f4e4700ce4381d43d807c6

Your withdrawal address - Removed

Best Regards
24kcasino

[vlad192]

I tried here over the weekend, i found a good selection of games and deposits seem to only require one confirm so it is quick to start playing. Some personal information seems to be required to play games from some providers, but only name and birth date etc. I didn't mind this and they didn't ask for documents or anything yet.

Withdrawals do seem a little slow but i'm not sure if it is because of Easter weekend, my first withdrawal look around 36 hours and the second i'm still waiting on since Saturday 11th.  

EDIT: They paid a couple of hours after this post, i guess it was just the weekend!

[eXtremal]

I tried here over the weekend, i found a good selection of games and deposits seem to only require one confirm so it is quick to start playing. Some personal information seems to be required to play games from some providers, but only name and birth date etc. I didn't mind this and they didn't ask for documents or anything yet.

Withdrawals do seem a little slow but i'm not sure if it is because of Easter weekend, my first withdrawal look around 36 hours and the second i'm still waiting on since Saturday 11th. 

Maybe the rules of the withdrawal process, running manually, are not a big problem in my opinion, because they will still be sent, unless they don't send it, it's just the time and patience to accept our withdrawal.

[24kcasino]

[Bitinity]

I got an email from the casino on Feb. 24 stating the following:

Your withdrawal request for 66.76 EUR was successfully processed. Please note that transaction may be processed within several days, depending on payment system.

I've yet to receive the BTC.

Please always open a ticket with support if any issues.

You're paid on Feb 24 - Tx https://www.blockchain.com/btc/tx/9f0e77bda67567699d58e7f2e62972588b8b173b17f4e4700ce4381d43d807c6

Your withdrawal address - -deleted-

Best Regards
24kcasino

I do not think it is a good idea to post your user's withdrawal address publicly unless you have asked his permission first. Better to send him a private message and ask him to confirm. Imagine if his withdrawal worth so huge amount of money, will you post it publicly in this forum?

[24kcasino]

I do not think it is a good idea to post your user's withdrawal address publicly unless you have asked his permission first. Better to send him a private message and ask him to confirm. Imagine if his withdrawal worth so huge amount of money, will you post it publicly in this forum?

User responded here via pm that he received his withdrawal. He had no issue about posting his address in public but We removed it. We will be more careful in future for issues like this one.

Best Regards
24kcasino

[24kcasino]

[ababic]

Hi, warning for everyone.

I try to make withdrawal other day and they say i broke rule. I asked how i broke the rule however they just keep saying in violation of term 4.5 but this is not possible, i found link to site here at the weekend and do not use vpn or anything like this.

I deposited 34mbtc in 2 days and my last deposit was lucky. When i asked to withdraw 55 mbtc they refuse and stole all winnings since last deposit, wasn't even using bonus on last deposit.

Be careful if playing here!

[panjul07]

Hi, warning for everyone.

I try to make withdrawal other day and they say i broke rule. I asked how i broke the rule however they just keep saying in violation of term 4.5 but this is not possible, i found link to site here at the weekend and do not use vpn or anything like this.

I deposited 34mbtc in 2 days and my last deposit was lucky. When i asked to withdraw 55 mbtc they refuse and stole all winnings since last deposit, wasn't even using bonus on last deposit.

Be careful if playing here!

Terms 4.5 is about duplicate account or most people here call is multi accounts.
If you are suspected to have duplicate account or multi accounts, they should provide at least a valid proof that you break this term.
On the other side, in the worst case, your deposit might be refunded as per their terms 4.5.2 as quoted below:

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

Do you get the refund? Or all your balance being forfeited?
If you think that you did not break this term as what they accuse you, I suggest you to open a scam accusation thread.
This way may help you to get a better solution because of the power of this forum.

[ababic]

Hi, warning for everyone.

I try to make withdrawal other day and they say i broke rule. I asked how i broke the rule however they just keep saying in violation of term 4.5 but this is not possible, i found link to site here at the weekend and do not use vpn or anything like this.

I deposited 34mbtc in 2 days and my last deposit was lucky. When i asked to withdraw 55 mbtc they refuse and stole all winnings since last deposit, wasn't even using bonus on last deposit.

Be careful if playing here!

Terms 4.5 is about duplicate account or most people here call is multi accounts.
If you are suspected to have duplicate account or multi accounts, they should provide at least a valid proof that you break this term.
On the other side, in the worst case, your deposit might be refunded as per their terms 4.5.2 as quoted below:

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

Do you get the refund? Or all your balance being forfeited?
If you think that you did not break this term as what they accuse you, I suggest you to open a scam accusation thread.
This way may help you to get a better solution because of the power of this forum.

The casino only leave 6mbtc in my account which was the amount i added with my last deposit. The terms say they will refund all deposits but they did not, i think it is just excuse.

I asked how i broke rule 4.5 but they just sent same email with no explanation, i definitely only have one account here because i only saw it this week!