GreenAddress: open source multisig wallet service

[VirosaGITS]

I made a payout to my greenaddress wallet 3 hours ago .  It has 15 confirmations, but my greenaddress wallet does not show this transaction.  (I tried 2 browsers to check it)

Are you sure you're connected and sent to the right address and selected the right wallet? (Main, others)

(I login into this account at least 5 times a day. )

It showed up in my wallet only after 3.5 hours.  (at this time the transaction had 15 confirmations, greenaddres showed unconfirmed, 5 minutes later 1 confirmation, 10 minutes later 3 confirmation, and so on. )

This is not my first issue with greenaddress. (Last time i could not login more than 12-16 hours into one of my wallet, the other ones worked.)

I  never got any answer to my emails, customer service does not exists.

It is time to find another wallet service for me.

I stopped using GreenAddress for the exact same reason. For me it was their server going down all the time so i would lose access to my coin all the time. Now i just went back to SPV wallet, offline HD one.

You can see i posted here over one month ago and i never got a reply. Same for reddit. GreenAddress seem dead to me.

Meanwhile Multibit HD replied to me within a day. Even several time same day while we discussed an ongoing issue.

[1714123003]

1714123003

[sbrzol]

Lol  " No blocks seen for 2 hours. Transactions temporarily disabled until new blocks are seen."  
So nobody can  make any outgoing transaction, and i think this is why last time the wallet showed my incoming transaction only after 3.5 hours.

i can confirm again that greenaddress is useless.

[bgerg]

Unconfirmed transaction more than 18 hours

When will i get back this 2 BTC or when will be this transaction confirmed?

Transaction details

Timestamp
    "2015-10-07T17:01:25.000Z"
Hash
    035b3780476d77b8c906655f68059a91615038d88071ba68e25ffadd760cee3c
Fee
    0.10 mBTC


Inputs
Address    Amount
3QyhxDt2swRQREUxZv5chTJpgkhuXT9yiQ    3,891.88532 mBTC

Outputs
Address    Amount
3MsCaBft4T1VHDsBs4JZjzSarfiQQDEVs8    1,891.78532 mBTC
13Neg3xYSSNUrjHFiugknKNz3eUNqiqLcM    2,000.00 mBTC

[tryexcept]

Hi,

Is this an incoming transactions or outgoing?

Looks like it was never confirmed nor I can find it in mempool.

Perhaps this has been caused by the malleability attack?

[bgerg]

Hi,

Is this an incoming transactions or outgoing?

Looks like it was never confirmed nor I can find it in mempool.

Perhaps this has been caused by the malleability attack?

Outgoing

I do not know.  I sent it 18 hours ago.

[bgerg]

Hi,

Is this an incoming transactions or outgoing?

Looks like it was never confirmed nor I can find it in mempool.

Perhaps this has been caused by the malleability attack?

Outgoing

I do not know.  I sent it 18 hours ago.

May a create new addresses?  (Or try to make any new incoming or outgoing transactions? )

[LordofNorth]

Help plz.
today cant doing transaction all time write INTERNAL ERROR
when i logining into my account them write You have some expired deposit.Unless u redepost or reedem them,instant confirmation transaction will not be allowed.I push to redeposit and it write me INTERNAL ERROR Help plz!
http://f-picture.net/lfp/s010.radikal.ru/i313/1510/8f/41d0070af097.jpg/htm

[bgerg]

Help plz.
today cant doing transaction all time write INTERNAL ERROR
when i logining into my account them write You have some expired deposit.Unless u redepost or reedem them,instant confirmation transaction will not be allowed.I push to redeposit and it write me INTERNAL ERROR Help plz!
http://f-picture.net/lfp/s010.radikal.ru/i313/1510/8f/41d0070af097.jpg/htm

same to me

+ When i try to start an outgoing transaction i got an internal error also.  (So i cannot made any outgoing transaction)
There is also a lot of new address that i have never created.  (I did not click on the "Show URI and address" button so many times  )

[bgerg]

DO NOT USE GREENADDRESS.

MY 40 BTC IS LOCKED AND THERE IS NO SUPPORT.

YOU CAN LOSE ALL YOUR FUNDS.  IT IS POSSIBLE THAT I HAVE ALREADY LOST 40 BTC.

FAQ:
"nLockTime transactions which essentially make deposits 'expire' after some time,"
"It also means that every time the funds expire the user HAS TO re-transfer them."  

When i login i got this message:
"You have some expired deposits. Unless you re-deposit or redeem them, Instant Confirmation transactions will not be allowed"

but redeposit does not work and i cannot make any outgoing transaction. (I got internal error all time)

[bgerg]

DO NOT USE GREENADDRESS.

MY 40 BTC IS LOCKED AND THERE IS NO SUPPORT.

YOU CAN LOSE ALL YOUR FUNDS.  IT IS POSSIBLE THAT I HAVE ALREADY LOST 40 BTC.

FAQ:
"nLockTime transactions which essentially make deposits 'expire' after some time,"
"It also means that every time the funds expire the user HAS TO re-transfer them."  

When i login i got this message:
"You have some expired deposits. Unless you re-deposit or redeem them, Instant Confirmation transactions will not be allowed"

but redeposit does not work and i cannot make any outgoing transaction. (I got internal error all time)

Now i am going to create new reddit/facebook/twitter accounts and share all these issues on (the pages of) greenaddress.
I will also take legal actions againt greenaddress if my 40 BTC is lost.

[tryexcept]

bgerg, we are working on it and we are sorry it takes longer than we wished.

You can show your disappointment on our facebook page or twitter but it won't make us faster and instead it may slow us down a bit.

If you don't want to wait you don't have to, you can use the Gentle tool https://greenaddress.github.io/gentle/ - it is designed for situations where GreenAddress is not available to recover the funds or anyhow for independent recovery.

To reduce your wait from 90 days default to 1 day you need to first go to your GreenAddress wallet settings and set an nlocktime of 144 blocks, then enable email notification if you haven't done so yet and within 24 hours you can take your bitcoin independently of GreenAddress.

By default this is set to 90 days but you can change this as per these instructions.

Once you receive the email with an attached zip you can wait for 144 blocks (24 hours) and then open the Gentle tool in firefox and with your zip files and mnemonics you can export private keys to be swept anywhere in the Wallet Import Format (WIF) standard by any wallet you want.

Hope this helps and I want to reassure that we are going to fix this as soon as possible.

[LordofNorth]

I also hung a large amount of money why do not you answer me?
I USE GENTLE!BUT THEM DONT WORK!
I put the 144 block of settings, but all blocks except one remained 89 days!ALL BLOCKS 89 DAY BUT I STAY 144 BLOCKS IN SETTINGS!!!!
Can you that the answer to this?

https://blog.greenaddress.it/2of3recovery/
I did everything as instructed, but I wrote I have not enough money!

AND TELL ME PLZ WHERE MY MONEY!!??

[tryexcept]

LordofOnorth,

It is not clear what you are doing. Do you have both 2of2 and 2of3 subaccounts to recover?
Can you send to our support email info@greenaddress.it a screenshot of the problem in Gentle?

You shouldn't be using our 2of3recovery guide if you didn't create a 2of3 subaccount in settings.

If you get a "Not enough money" error in general it means you are trying to send more than you have once you take into account miner fees, have you tried sending 0.0001 less or so?

[LordofNorth]

Are you kidding me?
I went to the support of 3 letters with screenshots and on reddit have all my screenshots that I was lecturing .
Gentle does not allow me to withdraw money , and I have made in the settings 2 of 3PF account , but the money for it is impossible to trasfer to him.

http://f-picture.net/lfp/s010.radikal.ru/i313/1510/8f/41d0070af097.jpg/htm CANT REDEPOSIT

http://f-picture.net/lfp/s019.radikal.ru/i616/1510/fb/ea4c015cda17.png/htm IN SETTINGS I DOING 144 BLOCK BUT ONLY ONE STAY THAT!!!

http://f-picture.net/lfp/i072.radikal.ru/1510/a3/5c95922e4f62.png/htm SEE IN THE WALLET ONE HAS IS EXPIRED BUT IN GENTLE NOT EXPIRED!


I do not know what to do , I 'll do anything you wrote and nothing helps ! I am ready to pay 10 % of my BALANCE IF YOU help me , I'm VERY beg you !

I cant wait 90 day plz help me!

[koalalorenzo]

IN SETTINGS I DOING 144 BLOCK BUT ONLY ONE STAY THAT!!!

If you change the nlock time to a different amount of blocks, it will apply only on future transactions. You may need to stay calm and wait until problems are fixed (if there is any problem), or wait 89 days. This is why every time I change that value, I re-deposit the founds.

[tryexcept]

LordofNorth

We are working on the redepositing issue, as for your recovery:

Go in settings, set nlocktime to 144 then click Save.

Then Click on "Send all nlocktime transactions via email'.

You will receive an email with a zip file. Use THIS zip file so you don't have to wait 90 days but just 1 day.

Wait 24 hours/1 day and only then use Gentle inside Firefox with your new zip and your mnemonic passphrase.

I can try to make some screenshots if needed.

By the way, your last screenshot is not loading.

[LordofNorth]

http://i072.radikal.ru/1510/a3/5c95922e4f62.png
I've done everything you've written , but Gentle only one transaction became 24 hours .
Now I repeated , and sent to nlocktime email, within 24 hours I will not go into the Gentle, and then check your theory .
But I really hope you 'll fix my wallet before, I 'll be very grateful ! VERY YOU ASK

Thank you for your participation, I hope you

[bgerg]

Are you working on any another issue than the redepositing?

I am not able to make any outgoing transaction more than 5 days.    (or this issue is the same as the redepositing? )

"Transaction failed:Internal Error"

How many more days do you need to fix this issue?

[tryexcept]

chmod755, what makes you say that?

We are working hard on all bugs we know of and all support requests.

Not all support issues can be solved in a day or two and we never claimed our software is or even can be 100% free of bugs.

Sometimes bugs are a combination of factors and are harder to reproduce and may only affect one or a few users. Sometimes they affect more people and are easier to reproduce.

The recent 'spam' attacks (but also ddos weeks back) also have required more resources/time dedicated on improving the service.

Nonetheless we are committed to fixing all issues we encounter and improve the platform.

If there's something specific you think we should be doing please let us know we welcome suggestions.

[tryexcept]

chmod755,

Which language? We should remove or fix the translation if it is not good enough. I'm sorry we have bad translations.

Can you send an email to our support to solve your issue? info@greenaddress.it

Thanks