Greetings!
We are truly sorry that you had such an unpleasant incident on our site, but as my colleague suggested in your conversation,
you should have changed your password immediately and enabled 2fa. When you change password, the system automatically logs you out, that is, it disallows you to anything on account until you log in again with that new password.
As for
2fa protection, it adds yet another layer of protection to your account that makes it impossible for anyone who doesn't have access to that code to log in to account. You have to be careful there as well and make sure that no one can access that code, except you.
I hope you understand that
we cannot secure your account, but rather provide you ways in which you can secure it. Now, it is up to you whether you will do it and to which degree. You can always reach us out and consult us about that. If you are block on the support chat, feel free to send us an email whenever you wish to:
support@stake.com (We never block someone from Live chat unless we have a really good reason.)
I see that you were wondering how come that someone just played on your account and not withdrew? Well, I don't know what your balance was at that moment, but it could have been less than the minimum needed for a withdrawal, so that person kept playing hoping that they will earn enough to withdraw. Again, this is just a guess because I don't know how much you had on your balance then.
Sure there are ways to play different games at the same time: you can open multiple tabs on either same or different browser; you can also play on multiple devices at the same time which IPs differ, you can play on different browsers one which you use VPN, and so on.
Kindly note that we are not responsible if you click on some suspicious link which can/will steal your credentials. For your account and device security, you are the only one responsible.
If I missed to mention or explain something, please let me know and I will do it as soon as possible.
Kind regards