[Help] Freewallet.org wants to steal 35 XMR (Solved)

[JosephinaCrown]

Sorry for my english

Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering.
 
After sent me XMR from Binance 26 Feb.
 I exchanged XMR -> BTC, the exchange was successful.
 
Website: https://live.blockcypher.com/btc/tx/36d58d26c6221eb0cff3d5833a2bcc8437f98d67de2d1aa6c3652fe4a46b3313/

When I tried to transfer the 0.28732219 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times.

https://imgur.com/a/NhS9jHa

I got the following email from them,

Dear customer,
 
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!

My ticket ID is 205954

It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.

Day after day I provided, upon request, all kinds of screenshots of transactions and account statements. The amount is not small for me. I would really like to return my funds. Therefore, I am writing here about an unscrupulous wallet with freewallet.org that can freeze your funds at any time.

Please help people how to get their money back.

[1714146638]

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[1714146638]

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[BlackRed]

They are not wallet anybody should use.
Next time use other wallet where you hold your private key.

[JosephinaCrown]

My husband and I used this wallet for about a year. For instant sharing. But we never invested more than $ 1,000 there, this time we transferred $ 2,500 and immediately received a freeze. Now we do not know how to return our money. In the future we will not use it because of this case.

[suchmoon]

It's not a wallet, it's an exchange with shitty TOS and KYC shenanigans. Demanding documents after the customer deposited funds is not going to protect against "hacking" or whatever their excuse is.

Your choices are to go along with their demands or forget about your funds. Not your keys, not your bitcoins.

[Bitcoin_Arena]

It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.

You are not the first person to complain the garbage wallet. Just search "Freewallet.org" usomg the forum search button and you will see why you should have never used them in the first place.

Here is their heavily flagged profile; https://bitcointalk.org/index.php?action=profile;u=1177176 try messaging them an see if you got any chance of recovering that money.

Good luck.

[Freewallet]

Sorry for my english

Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering.
 
After sent me XMR from Binance 26 Feb.
 I exchanged XMR -> BTC, the exchange was successful.
 

Hello Josephina,

I am sorry for getting back to you late.

The verification process may be launched for accounts of our users.

We are reviewing the documents provided by you and staying in touch with you via the ticket.

[JosephinaCrown]

It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.

You are not the first person to complain the garbage wallet. Just search "Freewallet.org" usomg the forum search button and you will see why you should have never used them in the first place.

Here is their heavily flagged profile; https://bitcointalk.org/index.php?action=profile;u=1177176 try messaging them an see if you got any chance of recovering that money.

Good luck.

​Dear customer,

We suggest you to have a Skype call with our specialists from security department.

Best regards,
Peter,
Technical Engineer, Freewallet
You can send your queries to our Bot in Telegram.

Now freewale asks to call me on Skype. First off, I don’t speak English. Secondly, just ask me, I submitted absolutely all the documents. unlock my BTK ...!

HELP !

[bearybarney]

It sounds more like they are wanting a call to verify you are the person on the documents which you provided and not just to ask you questions.

I would suggest you jump through thier hoops in the hope of getting your funds back and then stay well away from them. If it were me I would also close my account and request they delete all the information they hold on record.

[DayTrader27]

That's horrible. I feel really bad for you. Worst thing is - you can forget about your coins. Just have a glass of cold water and deal with it.
But please do your due diligence beforehand next time. Not afterwards. Just because it is an app, that you download, doesn't mean it is not made by con artists. Just use blockchain wallet (not multisig bullcrap) and you'll be fine.

[LFC_Bitcoin]

They do this all the time, they selectively request KYC when users wish to withdraw funds. They’re fucking scamming ass holes.

Like suchmoon said - Not your keys, not your money sadly.

You’re going to just have to comply & provide the documents they’ve requested. They’ll hope you don’t though & in that scenario they’ll gladly keep your money.

[allyouracid]

It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.

Why did you copy that part (partly) from fuckpay's post in that other thread?

It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.

Anyway, I wish you best luck. Such custodial services are always a pain to deal with... calling themselves "Freewallet" is almost wilful deception, imho, because it leads you to think it's an actual wallet. Just use a proper real wallet, next time.

[JosephinaCrown]

They do this all the time, they selectively request KYC when users wish to withdraw funds. They’re fucking scamming ass holes.

Like suchmoon said - Not your keys, not your money sadly.

You’re going to just have to comply & provide the documents they’ve requested. They’ll hope you don’t though & in that scenario they’ll gladly keep your money.

Carl Johnson from Freewallet just contact me on Skype. He pretended not to see my messages and left the conversations in 10 minutes. I got 50+ messages with Freewallets support on gmail and still nothing changes. already provided all the documents they requested.

There is screenshots of the conversation with Freewallet Support https://imgur.com/gallery/rnktjpd

[JosephinaCrown]

It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.

Why did you copy that part (partly) from fuckpay's post in that other thread?

It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.

Anyway, I wish you best luck. Such custodial services are always a pain to deal with... calling themselves "Freewallet" is almost wilful deception, imho, because it leads you to think it's an actual wallet. Just use a proper real wallet, next time.

Originally, I speak English pretty bad. So I found this post with same problem

[AlexSimion]

You can suggest to Carl a fix for the skype situation https://answers.microsoft.com/en-us/skype/forum/all/messages-not-showing-up-on-my-desktop-skype/1ce6b55d-55ad-459c-bea3-ad0a6bb73ff3 , as if it's actually true he's the one not seeing your replies.

[r34tr783tr78]

I forgot how many forum members have already complain against freewallet. I think I gave them a neutral more than one year ago. Op just look to their feedback. How anyone still deposits money into them is a mystery I cant solve. A 10 seconds google search will pop out many scam accusations against them. I guess we are lazy creatures even when our money is at risk. At the very best they have misleading practices. At the worst they are selective scammers. Freewallet better solve this fast or you will get a few more negatives. Including one from me.

[Freewallet]

It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.

You are not the first person to complain the garbage wallet. Just search "Freewallet.org" usomg the forum search button and you will see why you should have never used them in the first place.

Here is their heavily flagged profile; https://bitcointalk.org/index.php?action=profile;u=1177176 try messaging them an see if you got any chance of recovering that money.

Good luck.

​Dear customer,

We suggest you to have a Skype call with our specialists from security department.

Best regards,
Peter,
Technical Engineer, Freewallet
You can send your queries to our Bot in Telegram.

Now freewale asks to call me on Skype. First off, I don’t speak English. Secondly, just ask me, I submitted absolutely all the documents. unlock my BTK ...!

HELP !

Hi,

As we can see, the next Skype call was scheduled for March 10. Please follow the tips of our support team. Thanks.

[Deathwing]

No one is going to point out the similarities between this post and this?

From what I can see, either OP has a zillion accounts on Bitcointalk or they are really trying to hack/scam Freewallet accounts.

[LoyceV]

No one is going to point out the similarities between this post and this?

It looks like plagiarism indeed. I could understand copying a similar story if someone doesn't understand much English, but editing certain words makes it look like a text spinner.

From what I can see, either OP has a zillion accounts on Bitcointalk or they are really trying to hack/scam Freewallet.

I don't see how this could happen from a forum post.

[Deathwing]

-snip-
I don't see how this could happen from a forum post.

That's just me forgetting to write one more word. I meant "trying to hack into Freewallet accounts."

From what I observed other than a few accounts, almost 85-90% of all accounts complaining about Freewallet are newbies and their scam accusation thread is their first thread and most of the time their last posts. Same thing with this one and the post I linked. Exactly the same thing, brand new account, complain about Freewallet, the same level of language, same error, the same wording style, etc.

[allyouracid]

No one is going to point out the similarities between this post and this?

From what I can see, either OP has a zillion accounts on Bitcointalk or they are really trying to hack/scam Freewallet accounts.

This has long been pointed out and resolved, already, 3 posts above.
It's kinda weird, but under such circumstances (don't speak English, using translator etc), this makes some sense. Like back in school, when you took someone else's homework and modified it a bit, hoping the teacher wouldn't notice. ^^