Don’t deposit on Bitstarz - scam

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It meanwhile turned out that their white label construction has no legal basis!

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[bishopbd]

Total waste of time scam this site is. I signed up because they give you 20 free spins. I roll my 20 free spins into $2k and now they refuse to pay.

My account showed that I was able to withdrawal all my winnings so I opened a withdrawal request. 0.23157BTC

After all, I had won 40x my initial bonus which was the terms to withdraw your winnings.

Imagine my surprise when I went to check on my withdrawal and my account had been closed. (Why?) So I contact support and am told that I need to make a deposit to withdraw (weird) so I agree to do that and they reactivate my account, well and I’m glad I didn’t get to do it before asking more questions. Because then they had FRAUDULENTLY ALTERED MY BALANCE BACK DOWN TO 5 mBTC (something like 0.0005BTC) and then told me that’s the maximum they allow you to withdrawal from a promo balance... which is rather odd that you’d have to win 40x to withdrawal 1/40 of what they give you.

Don’t offer free play if you’re not willing to pay the winnings.

Since my balance said AVAILABLE TO WITHDRAW ... which it never did until I did the 40x I had already told my wife I had won the money... because I did, the owners just got mad that I did and refused to pay because I don’t have a gambling problem and wasn’t willing to gamble it all back.

[Jesse0999]

I've cashed out a few times from Bitstarz without any problems. If you're legit then the casino will be too.

[goxcraft]

I've cashed out a few times from Bitstarz without any problems. If you're legit then the casino will be too.

Said bitstars' shill...

[btc78]

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!

Seems like you have a concrete evidence mate?the I think this is the right time to raise a flag for this site as I have checked there are many issues have been thrown to this gambling site yet they didn’t make some clarification and action to settle the problem,this kind of site must not be tolerated and must be stopped .file a right complaint and let the others do the rest

[BitcoinTurk]

Thank you for the warning, but have you done any research before making a deposit here? There is so much quality service, why did you choose to deposit money here? No misunderstanding, I am not writing to denigrate you, but I cannot understand why you made such a mistake. Thank you again for the warning, it was a useful title so many members would not lose their money in vain.

[Jjewelle29]

All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.

Right, so here are the facts.

You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address,
and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware.

Let's break it down for simplicity:

Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041
Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592
Account 3 (Created March 4th): Successful Trustly deposit

Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's
quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't
have multiple accounts.

I asked support to close both of those accounts with no reply from your support, and the second account had no successful deposits, I contacted your support on March 6th before creating a brand new account, I deny trying to use any card ending in 8592.

As stated in your ToS:
If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. Which i did on March 6th before creating a new account.

So NOW suddenly you agree that you have 3 accounts? You're digging a hole here man, but happy you confessed. And you deny using a card ending in 8592?
Well here it is, on your account, with your other card on display as well. https://ibb.co/muexnn

We're gonna rest our case here.

Did he somehow gain an unfair edge?  If not, just pay him.  If so, explain.

Yes, if he really win and follow the rules of sites he deserve to recieve his winning payment.

[enogheghase123]

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!

But was there really a case of multiple account from your end? If yes then I think you are fault for trying to outsmart the system and at the end you were stuck in the web. You cant completely call them scam when you didnt play by the rules.

[carlfebz2]

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!

But was there really a case of multiple account from your end? If yes then I think you are fault for trying to outsmart the system and at the end you were stuck in the web. You cant completely call them scam when you didnt play by the rules.

Its really important to follow those rules of the sites, you can't say that sites is scam if you don't follow there rules its not their fault.

Right! No one would ever block or hold your funds if you did just follow up the rules and not violating any of it.Multi-accounting is a very common violation on any casino/gambling sites.OP told them 1 week earlier as being stated if it does then its better to show up some proofs that he had informed them on such situation before that big winning happen.Its a thing to be considered for sure.

[BoxofTruth]

All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.

Right, so here are the facts.

You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address,
and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware.

Let's break it down for simplicity:

Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041
Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592
Account 3 (Created March 4th): Successful Trustly deposit

Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's
quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't
have multiple accounts.

I asked support to close both of those accounts with no reply from your support, and the second account had no successful deposits, I contacted your support on March 6th before creating a brand new account, I deny trying to use any card ending in 8592.

As stated in your ToS:
If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. Which i did on March 6th before creating a new account.

So NOW suddenly you agree that you have 3 accounts? You're digging a hole here man, but happy you confessed. And you deny using a card ending in 8592?
Well here it is, on your account, with your other card on display as well. https://ibb.co/muexnn

We're gonna rest our case here.

Seeing how bit starz customer service is not trying to help an unhappy customer and is instead trying to blame everything on the customer, i would stay far far away. Even if the customer is in the fault, you must not leak private data and also try to shame him on a public forum. If customer service continues like this, then this company is for sure a sinking ship. I made an account just to comment on this because i was appalled at how rude customer service was...

[joksim299]

All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.

Right, so here are the facts.

You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address,
and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware.

Let's break it down for simplicity:

Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041
Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592
Account 3 (Created March 4th): Successful Trustly deposit

Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's
quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't
have multiple accounts.

I asked support to close both of those accounts with no reply from your support, and the second account had no successful deposits, I contacted your support on March 6th before creating a brand new account, I deny trying to use any card ending in 8592.

As stated in your ToS:
If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. Which i did on March 6th before creating a new account.

So NOW suddenly you agree that you have 3 accounts? You're digging a hole here man, but happy you confessed. And you deny using a card ending in 8592?
Well here it is, on your account, with your other card on display as well. https://ibb.co/muexnn

We're gonna rest our case here.

Seeing how bit starz customer service is not trying to help an unhappy customer and is instead trying to blame everything on the customer, i would stay far far away. Even if the customer is in the fault, you must not leak private data and also try to shame him on a public forum. If customer service continues like this, then this company is for sure a sinking ship. I made an account just to comment on this because i was appalled at how rude customer service was...

They are very polite and nice when you are not winning.
If you win they suddenly become arrogant to defend any coin that is supposed to leave house.

[cantbebothered]

Hi, i would like some advice from people with my current issue with bitstarz. While i should add i did get a copy of documents ready to be sent but don't even know if it will help besides the issue iv lost alot of trust in the crypto world holding such doc's as below.

My situation: Used to use bitcoin at the very start years ago, When i began bitcoin i made the mistake of using my real details for stuff like casino's and mining like i normally did for account not involving bitcoin. A little after i found several accounts of mine including non related bitcoin attempting and some successfully gaining access too. I used a few different passwords and nearly all of which used for bitcoin ended up being the ones accessed and listed under haveibeenpwned password checker. Now i am only saying this for the obviously new account created here (i have an positive account here created 4+ years ago.) that least for now dont want to include into this bullshit scenario.

The issue: I've made 3 small deposits over the time of the account: 0.021452740 ETH, 0.00429106 BTC, 0.113098470 ETH. All the ETH is lost and barely gave me a run.. While betting bitcoin however i had some luck and did get the balance up to i think 3 times of my current balance - i should have made the withdrawal then but couldn't help myself   .  I canceled one withdraw to leave a little balance on my account and finally made ther final withdraw for 0.015btc (about doubling my original deposits). 3Minutes later asked with a email to verify my identity.. I thought maybe it was an error as back in the day i thought bitstarz was completely anonymous, after a chat which i can include the transscript and looking at what i can find on the help site i discover

if you are playing with cryptocurrencies such as Bitcoins you will not have to provide documents as a standard. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behaviour has occurred on your account.

and

BitStarz agents reserve the right to carry out additional verification procedures for any pay-out exceeding the equivalent of 1000 Euro / 3 BTC or cumulative withdrawals exceeding 2300 Euro

After some read ups i found bitstarz having some issue's mostly with people exploiting there bonus's which was one main reason people getting hit up with verification issue's. I should include i didnt take a single bonus except while i was waiting for the withdraw i made decided to play through some level up bonus which i beleive i gained 0.0016btc. I should also add my reason for privacy is not for shitty sign up offers.

To finally end this - after finding first quote i did begin to wonder if a login from a shared browser that did originally have its i think free vpn inbuilt (opera) turned on from whatever countries raised this? ( I got a error at one point upon a level up that this ip address has already claimed free spins ) - This being said ill happily forfeit 0.0016btc made at THE END of my winnings that no way contributed to any of my original winnings. I post on an old thread after my findings of maybe bitstarz isn't as trust-able as it used to be years ago - and feel this is simply a hit because my account is in a positive if i make the withdraw. It's an amount for me that would would mean alot during lock down - i understand its issues with bonus's but i cannot see any reason not using should get a crypto only account hit like this for a tiny withdraw. Ill add too upon account creation iu used my old nickname and partial part of my first name Douglas but already advised that the last name may or may be not a direct match to identity doc's.

..

They are very polite and nice when you are not winning.
If you win they suddenly become arrogant to defend any coin that is supposed to leave house.

.. yep!

[posi]

Hi, i would like some advice from people with my current issue with bitstarz. While i should add i did get a copy of documents ready to be sent but don't even know if it will help besides the issue iv lost alot of trust in the crypto world holding such doc's as below.
. Now i am only saying this for the obviously new account created here (i have an positive account here created 4+ years ago.) that least for now dont want to include into this bullshit scenario.

Since you have a 4+ years account on this forum, i guess you're already aware about the accusations wrote about the casino in subject and even if you're aware a simple google search is enough to make spot out the current reputation of the casino.
My advise to you is to make a complaint about the casino on askgambler which have resolved issue like this in the past.

To finally end this - after finding first quote i did begin to wonder if a login from a shared browser that did originally have its i think free vpn inbuilt (opera) turned on from whatever countries raised this? ( I got a error at one point upon a level up that this IP address has already claimed free spins ).

Honestly, 98% of all gambling site are against the use of an IP or VPN which was been used to claimed free spin, promo etc to be used again and what they usually did in this situation is frozen the user account and funds.
Try out the site i told and i wish best of luck.

[coincruncher1982]

Seeing how bit starz customer service is not trying to help an unhappy customer and is instead trying to blame everything on the customer, i would stay far far away. Even if the customer is in the fault, you must not leak private data and also try to shame him on a public forum.

If a customer complains about a casino on a public forum this can negatively impact their SERPs, I think the casino has the right to show evidence to prove that the customer is at fault or making a false claim.