Bitstarz stealing money again and accuse people of being criminal....

[akram143]

Since its clear that they are having shady behaviour since you won a decent amount then this discussion should goes to scam accusation and give them another red flag so you may not get anything in return but it will save other people from getting into the same trap again.

[1715454801]

1715454801

[1715454801]

1715454801

[harizen]

Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?

How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.

Yes I only used my sons email to reply, using one of he's old laptops and the windows live program is set up with sending out with he's email I do receive all mails on my own email though.

Luckily I didn't get to deposit much on that site, i only made around 200$ in deposits total, last deposit was 30$ i think, where i was lucky enough to win on monopoly live witch got me up to 4380$ that would have been really nice to get since its about what i get from 3 months in pensions so yeah that is a lot of money to me, but on the bright side i didn't lose much at this casino.

And yes that's the main reason I am making posts around the web to warn others so they don't run into the same thing.

That means you only have 1 single account on Bitstarz so we should now remove the IP issue here since the welcome bonus doesn't abuse as well but the site support still insists on the IP issue, right? Well then as you also mentioned after you offer them lots of options to prove that you are the only one who speaks to them, even doing a video call, they didn't bother now to reply to you and almost closed the ticket. Unprofessionally in my case.

My response here is solely based on how I look and understand the story. Don't like to be one-sided as we need Bitstarz's own response about this although, as I said, the site reputation doesn't seem to be good overall and honestly. Aside from that, I don't like the way their support is talking to you.

You have 2 options:

a) Continue to talk them nicely even how annoyed you are until your patience level reached its critical level
b) Accept that you are now unable to get that amount and move on

[PTMDK]

Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?

How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.

Yes I only used my sons email to reply, using one of he's old laptops and the windows live program is set up with sending out with he's email I do receive all mails on my own email though.

Luckily I didn't get to deposit much on that site, i only made around 200$ in deposits total, last deposit was 30$ i think, where i was lucky enough to win on monopoly live witch got me up to 4380$ that would have been really nice to get since its about what i get from 3 months in pensions so yeah that is a lot of money to me, but on the bright side i didn't lose much at this casino.

And yes that's the main reason I am making posts around the web to warn others so they don't run into the same thing.

That means you only have 1 single account on Bitstarz so we should now remove the IP issue here since the welcome bonus doesn't abuse as well but the site support still insists on the IP issue, right? Well then as you also mentioned after you offer them lots of options to prove that you are the only one who speaks to them, even doing a video call, they didn't bother now to reply to you and almost closed the ticket. Unprofessionally in my case.

My response here is solely based on how I look and understand the story. Don't like to be one-sided as we need Bitstarz's own response about this although, as I said, the site reputation doesn't seem to be good overall and honestly. Aside from that, I don't like the way their support is talking to you.

You have 2 options:

a) Continue to talk them nicely even how annoyed you are until your patience level reached its critical level
b) Accept that you are now unable to get that amount and move on

Yes i only have a single account with Bitstarz, my son had one with them as well but he closed it permanently before he ran into any issues with them so that's something at least, and no i haven't done any bonus abuse the winnings i got was after multiple deposits with no bonus at all as well, which i don't think any bonus hunters would do, i did receive the welcome bonus but don't see why that should be a problem.

I would continue to talk with them but right now its a one-way street where they don't want to reply on my emails, and I am not sure what else i can offer them, they already have proof of address that shows I am the one living here, i send them a picture of my drivers license and offered to do a video call to remove any doubts to who i am, and all is just getting ignored.

So yeah i have accepted the fact that i properly won't ever see a dime of my winnings, now i just want to warn others and hope people see posts like this before they go visit the casino as i did.

[Ailurophile]

I didn't know about it before, but i looked them up on forums after all this mess started that's why i said "again" since i found out it clearly wasn't there first time stealing money from people, as i said earlier i only picked this casino bc it was the top casino on askgamblers, and i had no idea askgamblers was a scam site as well either...so yeah I've learned a lot last few days.

Well sorry for your lost this is a perfect example of why we need to do some research before putting up some money on a gambling or even investment sites.
Good thing you found this site and you could now look for a good gambling sites that you could play on and please do some research before depositing some money to their site.
If you aren't so sure about the site and it doesn't have enough info you could always ask the forum about it and the members would surely give you some feed backs about what they would find on the site.

[PTMDK]

I didn't know about it before, but i looked them up on forums after all this mess started that's why i said "again" since i found out it clearly wasn't there first time stealing money from people, as i said earlier i only picked this casino bc it was the top casino on askgamblers, and i had no idea askgamblers was a scam site as well either...so yeah I've learned a lot last few days.

Well sorry for your lost this is a perfect example of why we need to do some research before putting up some money on a gambling or even investment sites.
Good thing you found this site and you could now look for a good gambling sites that you could play on and please do some research before depositing some money to their site.
If you aren't so sure about the site and it doesn't have enough info you could always ask the forum about it and the members would surely give you some feed backs about what they would find on the site.

Yeah you can be sure i will be looking up any future sites I am going to play on, and use forums like this to ask around and check for casino histories.

I guess I've been lucky so far, its the first scam casino I've ran into since i started in 1997 with online gambling but lesson learned.

[Naida_BR]

I wonder how much money you deposited on Bitstarz that ended you having a profit of 4000.
It is so sad to hear that you made a huge deposit when there are so many proof that this casino has a negative reputation.
I hope that you are going to get your money back in the end.

[PTMDK]

I wonder how much money you deposited on Bitstarz that ended you having a profit of 4000.
It is so sad to hear that you made a huge deposit when there are so many proof that this casino has a negative reputation.
I hope that you are going to get your money back in the end.

Not all that much, I am only on pensions so don't have a great deal to play for, i made properly 6-7 deposits from around 20-30$ maybe, my last deposit was 30$ i belive where i won a little on some slots then i tried monopoly live where i put 3$ on 4 rolls, and got extremely lucky on first spin, wheel hit chance 10x then 4xrolls paid 1460x my bet, biggest win I've ever had, just sadly in the wrong casino, at least i did have some fun the night playing for hours before i made the withdrawal that got my account closed.

It would be a huge surprise if this casino would honor the payout, with all the proof I've sent and the offers I've made to provide more proof has gone unnoticed and ignored.

Not that i think it helps against a scam casino, but I've sent them another mail with documents showing my rent payment with address, and one from the bank with my name showing it's me paying the rent, also sent them a picture of the danish yellow pages that shows my name and only my name when you make a search on my address, and yet another offer to make a video call.... it's worth a try.

[DoublerHunter]

^ Kinda off-topic but due to the respect of yours I have a small correction with it regards your posting style. This is friendly advice and I hope you will not be offended. Multiple replies/posts in one row will result from spamming the thread. You can reply at once in all together in one reply and I think you have enough to fix it.
Back to your topic, Upon I have researched, I must say, stay away from this gambling platform and I think you will start to move on now and avoid this in the future.

[PTMDK]

^ Kinda off-topic but due to the respect of yours I have a small correction with it regards your posting style. This is friendly advice and I hope you will not be offended. Multiple replies/posts in one row will result from spamming the thread. You can reply at once in all together in one reply and I think you have enough to fix it.
Back to your topic, Upon I have researched, I must say, stay away from this gambling platform and I think you will start to move on now and avoid this in the future.

Not offended at all i see what you mean and i fixed my post so there's no longer two posts in a row from me.

And yeah i did learn my lesson might have been the hard way, but won't stop me from enjoying gambling just need to be more aware and lookup casinos on forums and such before making any deposits.

[aioc]

Not offended at all i see what you mean and i fixed my post so there's no longer two posts in a row from me.

And yeah i did learn my lesson might have been the hard way, but won't stop me from enjoying gambling just need to be more aware and lookup casinos on forums and such before making any deposits.

The money you lost is big money if you convert it to our local currency, gamblers should rely on independent reviews and accusations if they want to pick the right gambling site to play because if you are just going to rely on one gambling review site, there's a probability that they are going to pay to have a good rating and reviews.

[Reatim]

Haven't you check the legitimacy of that site before you played?as you are claiming to be long time gambler since experience is the most important thing to this?

we have seen many Sites from the past that has issues and being denied by players?
i hate to say this but you are careless in this matter so expect this to happen.

Hope this will never to you again as  your gambling habit will continue without accepting this claims of yours.

[jademaxsuy]

According to the email response that they speak danish then why not talk to them yourself rather than making you speak english. Did you make them call you and speak danish so that your problem will be fixed. If still the same then you can create an accusation thread and you don't have to worry since it's their doing that making their reputation down.

[Hippocrypto]

Haven't you check the legitimacy of that site before you played?as you are claiming to be long time gambler since experience is the most important thing to this?

we have seen many Sites from the past that has issues and being denied by players?
i hate to say this but you are careless in this matter so expect this to happen.

Hope this will never to you again as  your gambling habit will continue without accepting this claims of yours.

To avoid being careless maybe it's mandatory for all gamblers to verify the gambling site before betting. This is very important so we won't be able to loss a lot of money. If we fail we should move on and don't ever ignore those circumstances that had put you into that worst situations. Learning from a bad experiences, always makes us more mature and vigilant on our future decision making.

[PTMDK]

Haven't you check the legitimacy of that site before you played?as you are claiming to be long time gambler since experience is the most important thing to this?

we have seen many Sites from the past that has issues and being denied by players?
i hate to say this but you are careless in this matter so expect this to happen.

Hope this will never to you again as  your gambling habit will continue without accepting this claims of yours.

Well i thought i had checked the casino out, it was the top rated and trusted casino on the askgamblers website, and askgamblers did have high review on trustpilot as well, but that site is a scam site as well.

According to the email response that they speak danish then why not talk to them yourself rather than making you speak english. Did you make them call you and speak danish so that your problem will be fixed. If still the same then you can create an accusation thread and you don't have to worry since it's their doing that making their reputation down.

Ive been trying to get them to call me and do a video call so they can see who i am, but they ignored that, and they aren't replying to any emails.

[PTMDK]

I know iam making a double post but this deserves a post on it own, i contacted the Curaçao eGaming and here's the response from them.

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore
any references made to Curaçao eGaming as one of the Master License holders
are false and misleading.

Best Regards,
Curaçao eGaming"

[greylandm]

Well in short, that's what gambling is about. Afford only what is ok to be lost. How much money did you deposit?

[PTMDK]

Well in short, that's what gambling is about. Afford only what is ok to be lost. How much money did you deposit?

No much a total of 200 or so, last deposit was 30$ i belive so didn't lose much of my own money which is good, won't be trying to email them anymore either when they don't even have a gaming license that shows a pretty clear picture that they do whatever they want.

[gosha@e-coin]

If you want to reach something with Curaçao eGaming, then I have to disappoint you. They will not take proper action, because they are also responsible as Master license holder. They are not interested in these kind of situations of course. There are Trust (not trusted) companies who help to set up the best construction. It is in their best interest that everything goes smooth. They are not waiting for people who complain. Even starting cases in court is not going to work. I know people who tried this, make claims against bookmakers and the courts case was extended more than 10 times, and as we speak no result after all.

[ethereumhunter]

Well in short, that's what gambling is about. Afford only what is ok to be lost. How much money did you deposit?

No much a total of 200 or so, last deposit was 30$ i belive so didn't lose much of my own money which is good, won't be trying to email them anymore either when they don't even have a gaming license that shows a pretty clear picture that they do whatever they want.

That will be the lesson for you that you will not forget. You can try to playing gambling with the other gambling site, but first, you need to check if they have reputable or not and never use big money to play gambling or to test your luck because that will give you another pain in the head. $200 is too big, I think, but that will be your choice if you still use the same amount in the other gambling site.

[PTMDK]

If you want to reach something with Curaçao eGaming, then I have to disappoint you. They will not take proper action, because they are also responsible as Master license holder. They are not interested in these kind of situations of course. There are Trust (not trusted) companies who help to set up the best construction. It is in their best interest that everything goes smooth. They are not waiting for people who complain. Even starting cases in court is not going to work. I know people who tried this, make claims against bookmakers and the courts case was extended more than 10 times, and as we speak no result after all.

In a way i reached something already, if Curaçao eGaming is saying bitstarz doesn't have a license with them that's putting bitstarz in an even worse light for players and ill be happy to share that with everyone, giving people yet another reason to stay way clear of this casino.

Well in short, that's what gambling is about. Afford only what is ok to be lost. How much money did you deposit?

No much a total of 200 or so, last deposit was 30$ i belive so didn't lose much of my own money which is good, won't be trying to email them anymore either when they don't even have a gaming license that shows a pretty clear picture that they do whatever they want.

That will be the lesson for you that you will not forget. You can try to playing gambling with the other gambling site, but first, you need to check if they have reputable or not and never use big money to play gambling or to test your luck because that will give you another pain in the head. $200 is too big, I think, but that will be your choice if you still use the same amount in the other gambling site.

$200 isn't all that much in my eyes when it comes to gambling on casinos and it was made over multiple deposits not just at one go, my max single deposit was $50, i don't play with big money i only play because i enjoy playing the slots and live games for fun, i never expect to win anything
I have been playing since 1997 and it has only been fun up to this point, so one bad apple in the bunch isn't bad, ill count my self as lucky for not running into more bitstarz like casinos, in my country we are a lot more protected if we play on casinos with danish license witch i will be doing from now on, staying clear from all other casinos.