On top of breaking that rule, the rule of using the welcome bonus more than once on the same IP has been broken too.
Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?
How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.
Yes I only used my sons email to reply, using one of he's old laptops and the windows live program is set up with sending out with he's email I do receive all mails on my own email though.
Luckily I didn't get to deposit much on that site, i only made around 200$ in deposits total, last deposit was 30$ i think, where i was lucky enough to win on monopoly live witch got me up to 4380$ that would have been really nice to get since its about what i get from 3 months in pensions so yeah that is a lot of money to me, but on the bright side i didn't lose much at this casino.
And yes that's the main reason I am making posts around the web to warn others so they don't run into the same thing.
My side on this was on Bitstarz even though they have tons of things they are doing here to make their reputation down from this forum site, anyway, Bitstarz has said they can talk to you in the Danish language so why not go with that offer and trying to make the situation even worst by using your own son in a thing that is a gambling site, surely Bitstarz has seen through you that is why they surely don't trust you with this conversation and actually I don't trust you as well that you really are Poul Madsen an 80-year-old that is playing online casino but can not make his own email conversation with Bitstarz sorry but this is the thing I see with your problem Mr. Michael Madsen.
If you did read all the text I know there's a lot I did offer them to call me in danish right after he said they got danish speaking people, I even offered him to do a video call so he could see for him self who I am and it really is me he's talking to, but that offer got ignored.
i don't speak English I can read some and most I use translator for, same when typing in here I got a program on my browser that helps with spelling, if you belive me or not doesn't really matter much, i offered a video call so he could see me and see that i am the 78 years old man i claim to be, not 80...
Let say you are not lucky to get that money although you win that money. But they don't allow you to withdraw the money and they think that you are the same guy that already win and that guy tried to withdraw the money. In this case, I think you waste your time to ask them to send the money because they will not send any money to you. Just forget it, and try with the other gambling website.
I wonder why you select that site to gamble while you have so many recommended gambling site which has a good reputation among the gamblers? Well, yeah, Bitstarz is an old gambling website, but at least, you can see how good the review from other members here or you better choose the other website which I am sure that they will have good reputations.
I picked that site bc I was looking at askgamblers website, it shows them as the top site and most trusted casino, didn't think of looking askgamblers up first witch was a bad mistake since they are in the pockets of casinos, I tried to file a complaint with them and they rejected it with the reason that it was not a casino-related problem.....
The real issue seems to be using same IP to claim the welcome bonus twice. And though the support response looks harsh, it was mostly because they were already sure that it's the some who is pretending to be his father and using his credential to open an account. It's clearly a violation of the welcome bonus terms and you should be held responsible for that. If you were not comfortable with the terms of the casino, you should have not used them.
The problem is they are sure about I am not my self, but they refuse to make a video call to talk with me or even a phone call.
I do see the IP problem, the thing is IP changes another person can get my IP tomorrow never know when it changes since its not a pure static IP, but it still doesn't qualify as a break of there terms, i live in my apartment alone and I have never had any other accounts with bitstarz, my son has had one that he closed permanently last year, it might have been made on the same IP but that was back when this apartment was his, and ofc I got proof of all of this witch bitstarz also ignores i sent them proof of address witch is now in my name only, its the same if you move to a new place where they got internet as part of the apartment and the previous owner made an account using the same IP or if you just happen to receive the IP where ever you live since it's not static this could happen to anyone.
You can be sure i will never open another casino account where they use IP in there terms its just an easy out for the casino to not payout winnings.
The real issue seems to be using same IP to claim the welcome bonus twice. And though the support response looks harsh, it was mostly because they were already sure that it's the some who is pretending to be his father and using his credential to open an account. It's clearly a violation of the welcome bonus terms and you should be held responsible for that. If you were not comfortable with the terms of the casino, you should have not used them.
Support representative should reply calmly because costumer is always right . It also bring negative effect to thier casino because their costumer can report this matter on the admin or on the real owner of the site and worst can happen is that these rude supports can be fired . They don't want that to happen aren't they ? So if I were them id better start have my patience but anyway , the user here has also a mistake if ever he really wanted to abuse the site and it was a failed attempt due to his IP address but using someone kyc is possible and can't be detected easily .
I don't know if it's even possible but I did send it all to curacao-egaming where they have their license, I have not heard from them yet but ofc I won't let it slide so easily, I don't believe i will see a dime of the winnings but that just adds fuel to me going forward.
And I don't do bonus abuse what so ever, I didn't get the winnings with a deposit where I got a bonus either, I got the welcome bonus and then I made multiple deposits without bonuses witch someone who is doing bonus abuses properly wouldn't do, I just want to play some games that i cant play on casinos with a danish license.
This is how gamble works! everything about Bitstarz is gambling even to send someone's winning funds is gambling. right now they gambled with you to not send your winning funds. all you need to do is don't stop nagging them and provide them with everything they asked for. I'm sure you have all of them since you're winning from their site is legit. They're playing with you right now and they see some hole that will make you lose these funds. don't surrender, it's your money now get it from them they need to give it to you.
I wish it was possible to get my winnings but its getting pretty clear to me they will do everything they can to not payout a dime, i have sent them a few mails where i again offer them to make a video call with me to prove without a doubt that i am who i say i am, but they are so far left unanswered.
Looks like their making many excuse from the call, emails and your son to avoid your funds to be withdrawn and gambling sites shouldn't restrict their customers from cashing out and it should not be mandatory to provide personal information just to transfer funds shows some red flags and in fact their team is also inactive from Bitcointalk. But the problem could be language barrier, better continue contacting them until you reach an agreement that they might understand.
considering that the site is just making reasons to Hold the money(or not really giving to him) but the thing is why did he not first ask if there is a danish speaking from the team so he need not to give His sons Phone number because this can be a way for them to use back to him in which they Did.
and with the Sites reputation?i don't think he will be gaining anything from them and consider this as a lesson learn.
The reason i didn't ask for Danish speaking person is bc i didn't think they would have one and i still don't believe they do have one that's why i offered them to call on my son's phone so he could be the translator between us, and as I've said before i offered them to do a video call with both me, my son and the casino which they didn't accept.
And your right i don't expect to get anything from them, but that won't stop me from sharing this experience with others.
You cant use your son's phone number let alone say it has anything to do with another person or their red alerts will be triggered of a fraud attempt. Which is sad I know but it is due to legal issues such as the age limit of who can use their site. No one of being underage can use any casino sites.
One account is enough if you want to gamble comfortably, and legitimacy of your account will serve as your key for a safe gambling. Don't you ever try to register another account because that will become to suspicious as the information should be legit to prevent being a fraud. Age limit is really necessary to secure the gambling platform to the minority as they shouldn't engage with that kind of activity. That's the importance of security in a certain gambling platform, for the customers to become easily noticeable and legit.
If he does not live there anymore this would set those alarms as well. Cause they start to suspect of multi accounting so to receive their signup bonuses twice which many casinos disallow any of their registered players from doing in the first place.
Multiple registration of account is prohibited in the first place as it is very unfair to other customers, they will have a lot of chance to gamble if they try to do that. This shouldn't be tolerated in any gambling platform not only in Bitstarz, but also in gambling casino where a lot of people are playing. It is really true that multiple registration of account is very suspicious and it is too obvious that the person who handle that isn't a legit user.
I absolutely agree that no one should make multiple accounts, in my case, there aren't multiple accounts, both me and my son play casinos online, so did my wife back when she was alive, all of us enjoy gambling both online and IRL, both me and my son has accounts on a lot of casinos and some of the same casinos and never had any issues with that, and don't see why there should be we are two different persons playing on there own.
On top of breaking that rule, the rule of using the welcome bonus more than once on the same IP has been broken too.
Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?
Bitstarz reputation here is not that good, why you end up using that site?
And their
forum representative is not that active anymore: - so we can't expect at least an answer from them here.
How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.
I just don't understand why people keep on using some sites that already have an issue or a brand new sites that looks so suspicious.
Why would they risk their money on it and the thread says stealing money "
again" so OP already know that bitstarz had done it before and OP still trust this site?
I didn't know about it before, but i looked them up on forums after all this mess started that's why i said "again" since i found out it clearly wasn't there first time stealing money from people, as i said earlier i only picked this casino bc it was the top casino on askgamblers, and i had no idea askgamblers was a scam site as well either...so yeah I've learned a lot last few days.
