Hi there,
I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.
We got this gentleman from Denmark named Poul who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing.
What we did see however, was that he was playing on the same IP as another player (Michael), who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.
So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old Poul plays.
After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.
I get a reply from the email I sent to Poul, but the email was not from Poul’s address, it was from Michael, the guy who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself as Michael in this email, but rather speaking of himself as Poul (even though it’s Michael’s address used.
I ask for a phone verification when the person is starting to get very agitated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).
So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father.
If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP.
Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.
PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/
We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not your father's account. The you ranted
in another thread you made on the same forum that it was your father's account.Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer.
Olle
