*REOPENED* Nitrogen Sports Report, account closed, money stolen

[AB de Royse777]

https://bitcointalk.org/index.php?action=trust;flag=1679

Flag supported. You will need minimum three support from DT members and I hope some of them will come forward. Also post the link of the flag in this topic too if you have not yet: https://bitcointalk.org/index.php?topic=5153445.0

[efialtis]

I only saw this now and I feel sorry for OP! Nitrogen definitely not handling the case in a professional manner and that sucks big time - reason enough to stay away from them.

On the other hand, I really tried to understand the whole situation but I didnt get it completely to be honest and I am not 100% confident that they actually "scammed" you - based on ToS. For example the affiliate thing - I have been in that game for many years - you will always have problems when referring people you know personally, I saw that happening more than once.

Anyway, I have had contact with the Nitrogen guys some time ago and I will kindly ask them to show some more professionalism and re-evaluate the case.

[scammed-by-nitro]

I only saw this now and I feel sorry for OP! Nitrogen definitely not handling the case in a professional manner and that sucks big time - reason enough to stay away from them.

On the other hand, I really tried to understand the whole situation but I didnt get it completely to be honest and I am not 100% confident that they actually "scammed" you - based on ToS. For example the affiliate thing - I have been in that game for many years - you will always have problems when referring people you know personally, I saw that happening more than once.

Anyway, I have had contact with the Nitrogen guys some time ago and I will kindly ask them to show some more professionalism and re-evaluate the case.

I appreciate your input.
Yes this affiliate thing was the last time I ever used this feature, never refer or get referred at any site again. Just register through the normal website link. Seems like too much of a problem in the long run.

[Lauda]

Flag supported. Watching.

[TalkStar]

Just register through the normal website link. Seems like too much of a problem in the long run.

Flag supported from my end and hope more DT members will do the same.

Still now there is no response from their authority and its quite clear that they have lack of professionalism. Their forum account is active but maybe they don't take it seriously to give replies here. Let them follow their own way and we will definitely follow ours. I believe  you are not the one who is only suffering with this kinda issues.

Hope to see their explanation here soon.  

[Lucius]

I also support flag, that's the least I can do in this case. What is worse than the fact that someone money is taken, is that they do not have any official statement from the official account, which just shows that they do not care about the reputation.

I just read NS official thread where OP is also posting, and what I see is just few users who defend Nitrogen Sports saying "The only reason why people keep supporting this place over what you say is the fact that people have been here since 2013 and didn't had a single problem, so why believe a new person who just came out and basically did something against the rules, and not support nitrogen where they have been playing since 2013 without a problem just because they reacted late to what you did wrong"

All I see is a lot of red in their trust, and with such behavior there will be no positive feedback in future.

[scammed-by-nitro]

I also support flag, that's the least I can do in this case. What is worse than the fact that someone money is taken, is that they do not have any official statement from the official account, which just shows that they do not care about the reputation.

I just read NS official thread where OP is also posting, and what I see is just few users who defend Nitrogen Sports saying "The only reason why people keep supporting this place over what you say is the fact that people have been here since 2013 and didn't had a single problem, so why believe a new person who just came out and basically did something against the rules, and not support nitrogen where they have been playing since 2013 without a problem just because they reacted late to what you did wrong"

All I see is a lot of red in their trust, and with such behavior there will be no positive feedback in future.

They said SOMETHING in their own thread, I quoted it here some days ago. Still, just some nonsense.

Anyway, thanks for the support, I appreciate it a lot!

[scammed-by-nitro]

I have a little update.

My affiliate contacted them yesterday sharing the flag link. I would do it myself but they block my emails and I am banned from the support ticket system as you all know.

To our surprise they replied asking him to tell me to create a support ticket (which I cant,haha), but they also stated : "Please have your affiliate contact us via support ticket in order to reach a resolution regarding this concern.:
He also wrote to vip support and they said:"Please contact CS at support@nitrogen.ag and direct your email to Vincent. I already had a quick chat with him, and he is aware about the coming steps to solve this case accordingly. Have a nice day."

So maybe thanks to you guys something is moving forward now. I dont have high hopes but at least they replied, for the first time in weeks.  I will keep you updated.

Edit: They lifted my support ticket ban, will contact them and see what happens.
Edit 2: Ok they forwarded it to Vincent and will have reply "tomorrow".

[Lauda]

- snip -
Edit: They lifted my support ticket ban, will contact them and see what happens.
Edit 2: Ok they forwarded it to Vincent and will have reply "tomorrow".

Thank god we can influence and give oversight on company actions, otherwise just imagine what they would be doing. Depending on how this gets resolved it may have adverse effects on Nitrogen. Once you start talking again with them via support please screenshot everything and send here (remove any data that may be personally identifiable).

[AB de Royse777]

What surprise me is that NS seems not giving a shit about the concerns in here even after called by few members. I personally sent them message few days ago but no response. Anyway, all matters now that OP gets his money back. I do not think at this point NS has anything for them to defend the case except paying the guy.

Mind it as a site owner they can manipulate the data they have. So with screenshot I would suggest OP to record his screen too. Any sensitive information can be blurred.

@scammed-by-nitro.

[CryCrptoCry]

I also support OP. Nitrogen can not just blame him for opening multiple accounts, they must have proper check and balances in their platform at the very first place. This is a common practice now a days by casinos to hide behind the multiple account excuse when it comes to paying the reasonable amount, it is out right unacceptable. I know its very hard to prevent collusion in poker but there are ways like Pokerstars has implemented where there are certain restrictions on  joining tables with same IP.
OP deserves not only his winnings but some kind of compensation also for going through this all nonsense.

[efialtis]

First of all, I am very happy to see that Nitrogensports are now going to (hopefully) handle this issue in a professional manner and of course I hope OP will get his money.

Still, please don´t hate me for that guys but I cant believe what some of you are posting - my 2 cents on this situation (based on how I understand what happened) can be found below. It may sound "hard" but that´s not my intention, we should always stay objective though. Again, I hope OP gets as much as possible out of this.

Also, the rest of my post still doesn´t change the fact that Nitrogensports could have handled the situation much better.


OP signed up under his friend´s affiliate link - they are also co-workers

--> this is a NO-GO and clearly violates their Terms and Conditions (not just with Nitrogen but with every affiliate program out there). And in my opinion this is not some shady term hidden deep in the terms to f*** up affiliates/players, it actually makes sense and is absolutely reasonable.

--> Nitrogensports are well within their rights to act the way they did by suspending both accounts as well as holding back payments. Basically, the fact alone that OP & Affiliate confirmed they are "related", is enough for termination.

Nitrogensports Terms and Conditions excerpts:

Affiliate

Introduction
By using any of our promotional materials, or any information relating to our affiliate program, you agree to be bound by all the terms and conditions set out in this Agreement.

Volume Commission
Nitrogen Sports uses a volume based commission structure. All affiliates are paid 0.3% of wagers placed by their referrals. A wager is calculated as the lesser of the amount bet or the amount that can be won on a bet.

Disclosure
You shall provide truthful and complete information to us when operating as an affiliate of Nitrogen Sports.

Restrictions
You may not (a) market our website or place marketing materials where you are targeting those under the age of 18, on sites that promotes illegal activities, or when it violates intellectual property rights; (b) market in a way that may potentially confuse or trick a user or prospective user; (c) register as a user on behalf of any third party, or assist any other person to register as a user; (d) attempt to intercept or redirect traffic from or on any online Website or other place that participates in our affiliate program; (e) violate the terms of use and of any search engines or customer feedback forms; (f) attempt to market or promote our websites (or specific website) within territories which do not allow bitcoin gaming; (g) place marketing materials on any online Website or other medium where the content and/or material resembles or frames Nitrogen Sports in whole or in part could damage our goodwill or reputation in any way.

Commercial Use Only
Our marketing and affiliate opportunity is for commercial use only. You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

Referrals
Self-referral is not permitted and is considered abuse of the affiliate program. Fraudulent affiliate accounts which are used for self-referral are subject to be permanently closed and funds retroactively debited for all fraud affiliate payments.

No Employees
Employees or consultants of Nitrogen Sports are not permitted to participate in the affiliate program or to use directly or indirectly any of the websites, other than in the course of your employment as an employee. Similarly, relatives and family members of employees are not permitted to participate in the affiliate program or to use directly or indirectly any of the websites.

Proper Use
You agree that you will not benefit from known or suspected traffic generated using unacceptable internet marketing practice or fraudulent procedures, whether or not it causes us or the user harm. Should fraudulent activity, knowingly or otherwise, arise from a person directed via your link, we retain the right to retract the commissions paid to you at any time. Our decision in this regard will be final and no correspondence will be entered into. We reserve the right to retain all amounts due to you under this agreement if we have reasonable cause to believe that such traffic has been caused with your knowledge.

Well, if they even found some sort of "collusion" / same IP / etc., it´s even easier for them to refer to their Terms and Conditions... As stated in my previous post here, it´s NEVER a good idea to use a friend´s affiliate link - even if you ask the respective affiliate program in advance with them "approving" it - I have seen such cases where programs "changed their minds" at some point...

As a conclusion, Nitrogensports didn´t act the way they should by being transparent and coming up with clear statements. Blocking a customer´s support access and even sharing his private details... that´s a big red flag! I really hope they will pay what´s due in order to end this situation and so that everybody can learn from it and move on.

[Lauda]

OP signed up under his friend´s affiliate link - they are also co-workers

--> this is a NO-GO and clearly violates their Terms and Conditions (not just with Nitrogen but with every affiliate program out there). And in my opinion this is not some shady term hidden deep in the terms to f*** up affiliates/players, it actually makes sense and is absolutely understandable.

You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

This does not mean what you think it means. Read it again. It means you should not register AS your (listed relations). This does not mean you can not use the affiliate link of somebody you know to register your own account.

[efialtis]

OP signed up under his friend´s affiliate link - they are also co-workers

--> this is a NO-GO and clearly violates their Terms and Conditions (not just with Nitrogen but with every affiliate program out there). And in my opinion this is not some shady term hidden deep in the terms to f*** up affiliates/players, it actually makes sense and is absolutely understandable.

You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

This does not mean what you think it means. Read it again.

It definitely does - you are not allowed to sign up under any friend´s / family member´s / co-worker´s affiliate link - as simple as that and that´s with every program out there! I didnt even need to read the T&Cs by the way as this is industry standard - do your research plz.

I just pasted some excerpts of the T&C that are also somehow related...

[Lauda]

OP signed up under his friend´s affiliate link - they are also co-workers

--> this is a NO-GO and clearly violates their Terms and Conditions (not just with Nitrogen but with every affiliate program out there). And in my opinion this is not some shady term hidden deep in the terms to f*** up affiliates/players, it actually makes sense and is absolutely understandable.

You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

This does not mean what you think it means. Read it again. It means you should not register AS your (listed relations). This does not mean you can not use the affiliate link of somebody you know to register your own account.

It definitely does - you are not allowed to sign up under any friend´s / family member´s / co-worker´s affiliate link - as simple as that and that´s with every program out there!

I just pasted some excerpts of the T&C that are also somehow related...

No. This T&C does not state what they want to state. It is improperly written if they want to state what you claim, and is improperly written for other casinos then too.

I didnt even need to read the T&Cs by the way as this is industry standard - do your research plz.

It being or not being industry standard is not my concern. This is what happens when you do in-house T&C writing by a blog writer or outsource it for $20 to some pajeet.

Side note: This is not that much relevant, you can open a separate thread if you want to discuss why T&C's are improperly written and therefore their intended use is invalid when executed. OP needs his money returned.

[efialtis]

OP signed up under his friend´s affiliate link - they are also co-workers

--> this is a NO-GO and clearly violates their Terms and Conditions (not just with Nitrogen but with every affiliate program out there). And in my opinion this is not some shady term hidden deep in the terms to f*** up affiliates/players, it actually makes sense and is absolutely understandable.

You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

This does not mean what you think it means. Read it again. It means you should not register AS your (listed relations). This does not mean you can not use the affiliate link of somebody you know to register your own account.

It definitely does - you are not allowed to sign up under any friend´s / family member´s / co-worker´s affiliate link - as simple as that and that´s with every program out there!

I just pasted some excerpts of the T&C that are also somehow related...

No. This T&C does not state what they want to state. It is improperly written if they want to state what you claim, and is improperly written for other casinos then too.
This is what happens when you do in-house T&C writing by a blog writer or outsource it for $20 to some pajeet.

Again, I hate to be the one pointing this out, since we are alt-accs, you know I hate it. ^^ And yeah, it could probably be written better. If they want, they can even let this situation fall under "self-affiliation" - on their site they mention more than once that self-affiliation is prohibited. But then again: What exactly does it mean? Does such a situation fall under self-affiliation? I guess you could have lawyers discuss this for hours.

Edit: This is actually highly relevant as Terms & Conditions were violated. Full stop

[AB de Royse777]

Commercial Use Only
Our marketing and affiliate opportunity is for commercial use only. You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

Now since you bought this up in here or I would not have any f**king idea about this term at all. This is first time I heard/found a site asking affilitaes commercially and individuals can not become an affiliate.

So how are you going to maintain it online? Now OP will need to form a company to claim for the affiliate commissions?

General understanding of affiliate program:
Get the link of a site and market it. If anyone joins under your referral link then you receive commission of course you do not create an account for you using your own affiliate link.

Can anyone bring some archived terms and conditions of NS which is like say 6 months old?

This is surely missed represent of affiliate marketing by NS. If this is the case then I will demand NS to do this:
Current balance that the user is claiming - whatever affiliate commission the user had = Refund.

Edit:

Edit: This is actually highly relevant as Terms & Conditions were violated. Full stop

I do not mind bringing this T&C in here and I think this was relevant but my argument still stands. This is BS T&C in there.

Or my tag and flag support stays and I will suggest everyone who is reading this post to stay away for NS. These all BS to be honest from NS.

[Lauda]

Edit: This is actually highly relevant as Terms & Conditions were violated. Full stop

Violated or not, he is owed money. Therefore I am not interested in wasting my valuable time on Nitrogen's $20 pajeet written T&C. I can help others in the meantime! It is not like they are responding to begin with or that they do not have a shady history either. I will wait.

Violated or not, he is owed money. Therefore I am not interested in wasting my valuable time on Nitrogen's $20 pajeet written T&C. I can help others in the meantime! It is not like they are responding to begin with or that they do not have a shady history either. I will wait.

The two merits excludes the use of the word in Strikethrough :-P
Bottom line they owe the money, and they have to pay it. No BS terms.

Sorry 

[asche]

It definitely does - you are not allowed to sign up under any friend´s / family member´s / co-worker´s affiliate link - as simple as that and that´s with every program out there! I didnt even need to read the T&Cs by the way as this is industry standard - do your research plz.

I just pasted some excerpts of the T&C that are also somehow related...

Sorry efialtis but Lauda is right here. You are confusing affiliation and account sharing/multiple acc.

Edit: This is actually highly relevant as Terms & Conditions were violated. Full stop

I don't see any T&C violated here.

It says you can't HELP another person register.

Self affiliation has to be proven. Connecting from same ip/network is no such proof.

Commercial Use Only
Our marketing and affiliate opportunity is for commercial use only. You shall not register as a user or make deposits to any user account (directly or indirectly) for your own personal use and/or the use of your relatives, friends, employees, agents or advisors, or otherwise attempt to artificially increase the affiliate commissions payable to you or to defraud us. Violation of this provision shall be deemed to be Fraud Traffic.

Now since you bought this up in here or I would not have any f**king idea about this term at all. This is first time I heard/found a site asking affilitaes commercially and individuals can not become an affiliate.

It basically says you are not supposed to yourself register via your own affiliate link, and you're not supposed to fund the account of any OTHER user than yourself, directly (funding yourself) or indirectly (like sending him a btc bonus to his addy for him to fund).

[AB de Royse777]

Violated or not, he is owed money. Therefore I am not interested in wasting my valuable time on Nitrogen's $20 pajeet written T&C. I can help others in the meantime! It is not like they are responding to begin with or that they do not have a shady history either. I will wait.

The two merits excludes the use of the word in Strikethrough :-P
Bottom line they owe the money, and they have to pay it. No BS terms.