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Author Topic: 🚫‼‼Avoid Bitcoincasino.io‼‼ SPREADING AWARENESS🎲  (Read 595 times)
goldeliteclub
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April 13, 2020, 10:15:23 AM
Last edit: August 05, 2020, 09:56:04 AM by goldeliteclub
Merited by Ratimov (1)
 #1

Hey Gamblers & Friends,

I was debating about making this post until I finally reached a representative at this casino and was told that they would not reimburse me for what had happened…. I have proof this casino is dishonest and removed API functionality to very important buttons that would give the player a fair gaming experience. I hope that this post and my loss will benefit another member and hopefully there aren’t other people who have experienced this.
Anyways here is the story: On April 11, 2020, I experienced a very serious issue with the Live Lightning Roulette Game! From my first deposit, I was unable to “undo” my bets placed when I had a second thought about a number or position of my chips, I was also unable to “rebet” using the rebet option. Imagine playing roulette and being unable to rebet or remove your bets during the allowed time? Crazy Right?! I personally thought that maybe I was going crazy and my luck was terrible that I couldn’t rebet or remove my bets, so I lost my first deposit and got the gambling anger of depositing more.. Not realizing until my 6th deposit that this casino disabled the API Functionality of undoing/repeating bets on roulette game which gave the casino an unfair advantage and a bigger house edge! I decided to make a video with yet again another deposit because I figured out at this point that I was a victim of a online casino scam. I hope that this post is pinned so other users can stay away from or remove their money from bitcoincasinoio. These fraudsters only got 0.14988074 BTC & 11.1926765ETH from me which I hope is reimbursed.  I tried to personally contact them with failed attempts until today which I received the following reply from a representative named Lucus. I will provide 2 videos recorded using QuickTime Screen recorder with the “show mouse clicks" option enabled.  

Conversation With Representative Lucus:
https://m.imgur.com/a/umeNv91

Background:
I personally gamble weekly and limit my losses to 10-15k, I don't gamble as a source of income. I enjoy gambling when it is a fair game. I'll lose my money but I would enjoy the game and the rush while losing fair and square. The game I was playing on bitcoincasino.io was rigged from the point I made my first deposit that day, this post is mostly for the principle because this was not right. Overall I've been down playing here and I lost fairly and I never had to make a post like this. I suspect they are trying to exit scam or achieve a higher house edge and this is not how you play roulette. Own up to your fraud bitcoincasino.io 🤦‍♂️

Recent Updates:
  • Blocked My Ability To Use Live Support
  • Confirmed That The Api Functionality Of Undo Bet Was Disabled
  • Attempted The Oldest Compensation Scam On Me
  • I Caught The Casino Lying About A Response From The Provider
  • I Caught The Casino Lying About How My Compensation Was Calculated
  • Verified @Onlinecasino posted a retweet about my issue on twitter link will be below
https://twitter.com/onlinecasino/status/1250033295007588357?s=19


Casino Website:
Bitcoincasino.io

Which Company Operates This Casino?
Bitcoincasino.io is owned and operated by Direx N.V.
(Please Avoid Direx N.V. Casinos)

What you can do:
  • Please Share This Post With Your Social Groups So They Don't Get Scammed.

Transactions On Blockchain:
https://www.blockchain.com/eth/address/0x5e11278b696f1fbd01ff8e8e51e23bbdf273022d
https://www.blockchain.com/btc/tx/f732eabe490a24e771185f2931b7da049a0a88e747e667d726186b82ea49ce6f


My bitcoin & ethereum addresses will be listed below, hopefully the casino realizes their mistake and returns what is owed to me, losing to a fair game not a rigged one.

When they steal your money, they will offer you free spins.(I found this halarious)

Video Proof:
Video 1:
https://www.youtube.com/watch?v=SsXW5iFpNBM&feature=youtu.be
Video 2(bonus):
https://www.youtube.com/watch?v=jtvZ1Sgteoo&feature=youtu.be

Casino Lying About Providers Response Proof(05/05/2020):
https://imgur.com/IXwfJwZ
https://imgur.com/5pQ3v81
https://imgur.com/vaQ64JY
https://imgur.com/SM40nbc

Addresses:
BTC: 1QCiQRHwQF5cqr3eTXM9DP6s4MnTBT8ZTs
ETH: 0xb2ac05f5669f0a47a645042376aa62c97503e9d4


Thanks For Reading & Stay Safe Gambling.
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April 13, 2020, 05:47:18 PM
 #2

If the game was having issues with Undo and Repeat button , then why did you keep on participating in each round plus you also increased the stake. That seemed wierd on your part. You could have just skipped out of the game and come back when fixed.

1:46-1:56 part of the video clearly shows that you went almost all-in but before the round was closing in you tried to undo the bet but you couldn't. Seems like a solid proof looking at the video. Did you tried sharing this video with Lucus?


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scammed-by-nitro
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April 13, 2020, 07:14:20 PM
 #3

Of course its shit what happened but :

1. you kept playing so you were "ok" with it

2. would you complain if you would have won?

3. why play anyway if it bothers you so much

Not saying you are wrong but this is for me a clear case of exploiting an error. Its like betting on a ame with wrong odds when you know they are wrong and complain afterwards if it somehow loses.
goldeliteclub
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April 13, 2020, 07:21:48 PM
 #4

If the game was having issues with Undo and Repeat button , then why did you keep on participating in each round plus you also increased the stake. That seemed wierd on your part. You could have just skipped out of the game and come back when fixed.

1:46-1:56 part of the video clearly shows that you went almost all-in but before the round was closing in you tried to undo the bet but you couldn't. Seems like a solid proof looking at the video. Did you tried sharing this video with Lucus?


Well after my first deposit was cleaned out because of a few issues ranging from being unable to remove my bet, it put me in gambling anger to recover the loss without realizing what was going on.
I was also enjoying a beer like always when I gamble which is why it took so long to catch on. I've shared the video with bitcoincasino.io and they don't want to reimburse me for this. It is clear proof in this video.
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April 13, 2020, 07:28:04 PM
Last edit: April 13, 2020, 07:46:58 PM by goldeliteclub
 #5

Of course its shit what happened but :

1. you kept playing so you were "ok" with it

2. would you complain if you would have won?

3. why play anyway if it bothers you so much

Not saying you are wrong but this is for me a clear case of exploiting an error. Its like betting on a ame with wrong odds when you know they are wrong and complain afterwards if it somehow loses.
1. I never had an issue like this with bitcoincasino.io in the past, when i was playing i thought everything was functioning like it always did.
2. How would any gambler win if they aren't able to change their bets? This gave the house a bigger edge and which led me to making more deposits because my game ended quicker then usual. I play for a fair and enjoyable game, I unfortunately did not catch on until the very end which is why I started to record.
3. Why keep playing? To show proof there was a serious issue at this casino. If I'm not mistaken, removing the ability to give players a second thought to change their bets, removes their ability to win.
4. Also do you know how hard it is to rebet by clicking each individual number every single time? You only get 9 Seconds or less, I did not have rebet option and i missed a few winning hands that would lead to me taking a tiny profit.
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April 13, 2020, 11:45:04 PM
 #6

If the game was having issues with Undo and Repeat button , then why did you keep on participating in each round plus you also increased the stake. That seemed wierd on your part. You could have just skipped out of the game and come back when fixed.

I was also enjoying a beer like always when I gamble which is why it took so long to catch on

Yeah, sounds odd to me, he wouldn’t complain if he’d won, would he. I’d suggest that gambling under the influence of alcohol & or narcotics isn’t advisable.


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goldeliteclub
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April 14, 2020, 01:28:22 AM
 #7

If the game was having issues with Undo and Repeat button , then why did you keep on participating in each round plus you also increased the stake. That seemed wierd on your part. You could have just skipped out of the game and come back when fixed.

I was also enjoying a beer like always when I gamble which is why it took so long to catch on

Yeah, sounds odd to me, he wouldn’t complain if he’d won, would he. I’d suggest that gambling under the influence of alcohol & or narcotics isn’t advisable.

I don't care about winning, I don't gamble to make money, I gamble because I enjoy it and it's fun. But what's not fun is being cheated and how can you make money not being able to change your bets or be able to use rebet option?!? You know how hard it is to click each individual number to place your bet in a short period of time? Use some common sense. Stop trolling because this is clearly unfair to be able to undo a bet, tell me which casino prevents you from undoing a bet on roulette? None.
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April 15, 2020, 02:28:57 AM
 #8

If there are any mods viewing my topic, it would be great to get a response directly from @bitcoincasinoio team regarding this issue, thanks.
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April 17, 2020, 04:52:59 AM
 #9

Quote
Dear Eltongashi,

We have made a request to the provider to find out more information on this case.

We are kindly asking you to wait for our response concerning this situation, please! Will do our best!

Thank you very much in advance!

UPDATE: I was able to get a response from bitcoincasino.io on another forum, my case is being investigated, i will keep everyone updated once i get any new information.

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April 17, 2020, 07:33:52 AM
Merited by LFC_Bitcoin (1)
 #10

Dear @Goldeliteclub and all the participants of this forum,
We would like to announce it here as well that we have sent a request to the provider and we have started the investigation of this case.
Thank you for your patience in advance.
goldeliteclub
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April 20, 2020, 08:01:28 AM
 #11

Hey Everyone,

This is a small update regarding my case, I've decided to contact the support team today to get an update and was told to resubmit my video which was already available on youtube and provided via email, I've provided a video once again via email which was asked. At this point it seems like they are giving me the run around to avoid reimbursing me for the technical issues i faced on april 11th. I will provide screen shots with the support representative if required. Something that is clearly the casinos fault shouldn't take this long to investigate. The video is genuine and unedited screen recording using quicktime player & show clicks function, the video is in real time with the live host talking as i'm unable to click the undo button. I'm very dissatisfied with the support team on bitcoincasino.io, You have everything you need, now make this right so i can delete my previous posts and provide a new update about our resolution.

Thanks,

Elton Gashi

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April 22, 2020, 08:01:54 AM
Last edit: April 26, 2020, 06:56:23 PM by goldeliteclub
 #12

Hey Friends,

I'm providing another update, i got ahold of bitcoin casino representative lucas. I was told that my case was investigated multiple times and that the casino does not believe that i should not be reimbursed for my deposits on the day i experienced issues with the undo button which caused me to repeatedly make new deposits. I've presented my case with undeniable evidence, this casino is a scam and anyone who is considering to join, please don't.

I've also contacted the representative and they are still investigating, its very clear bitcoin casino does not care about my case or will ever refund me or anyone in the future if they experience critical issues with the fairness of their game. I'm very fortunate to be wealthy and $4,000 will never hurt me but i will continue to fight this so bitcoincasino takes responsibility because for someone else who is unfortunate enough to experience this same issue... it could cause their livelihood. This is a scam and the crypto community will not stand for this to happen again. My social media platforms will spread the news about this casino and my personal friends who are influencers. We Do Not Condone Actions Like This In The Crypto Community.

Best Regards,

Elton Gashi

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April 22, 2020, 05:33:11 PM
 #13

Dear Elton Gashi,
we are kindly reminding you that an official request was sent to the game provider, and we are waiting for the response back. This can take some time.
As soon as the response is obtained, we will surely post here about the results and will also inform you.
Thank you kindly for your patience and understanding!
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April 26, 2020, 06:56:31 PM
 #14

Hey Bitcoincasinoio,

Please stop spreading lies, your casino representatives have already said that you have no reason to refund me for my deposits on the day in question. It's very clear you guys disabled the API Functionality of the undo bet buttons which gave your casino a higher edge.
Your casino should be banned on bitcointalk so others don't get scammed.

Evidence:
Response From Lucas[BitcoinCasino - Support Agent]:
https://imgur.com/a/93idyPZ
Quote
"We have investigated and checked your case several times."
"And we don't see the reason to refund, sorry"

Thanks,
Elton Gashi
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April 28, 2020, 10:25:35 AM
 #15

Hey Everyone,

I'm making another update, bitcoincasino.io has still done nothing to make this right, they keep saying that my case is being investigated but its very apparent after speaking to their support team that they don't care about my issue. This casino does not care about their reputation and will rig their games as such so you can't take back bets or have a fair gambling experience. I have not received any email back from them and the only time i got a response is via bitcointalk and another forum. If you gamble on this site, please withdraw your crypto and wait for a further update.

Thanks,
Elton Gashi
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April 28, 2020, 11:56:13 AM
 #16

I am with you on this mate. Gambling platforms must be robust and well functional before accepting any deposit from players. Disabling API for certain buttons can give them huge edge in 'Crash type games', if they are providing similar games. They must reimbursed your deposits with some kind of compensation for going through all this.
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April 30, 2020, 02:51:06 PM
 #17

Dear Elton Gashi and the forum visitors,

We have received a response from the game provider, following which we learned that the reason why the player was unable to undo/double his bets was Evolution Gaming system malfunction.
Development Engineers are currently working on permanent fix which will help to avoid similar inconveniences in the future.
The compensation for the faulty rounds where malfunctions were observed has been credited to the player's account.
Kindly accept our apologies for the inconveniences caused to you, Elton, we hope that your further gaming experience will be only pleasant!
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April 30, 2020, 03:16:00 PM
 #18

Hey bitcoincasino.io,

I appreciate the response about confirming that there was an issue with evolution gaming systems which I was trying to explain this whole month. I’ve noticed that I was not fully compensated for my bets on April 11th that put me in a huge disadvantage on your casino platform. The issue persisted during all my deposits that day and I was only compensated 0.385198900ETH which Is barely 2% of my deposits for the day and does not even compensate me for my losses in the video which I used as evidence to show my issue.

During the first deposit which I lost due to the undo bet not working I contacted the live support and they told me that everything was fine on their end and to simply logout and back into my account which I did. This compensation must be a joke, right? I’ve never had an issue like this playing at your casino and now you refuse to compensate me for my deposits which total roughly 5,000CAD? Compensating me for $110CAD is not something what I will settle for.  I lost 0.14988074 BTC & 11.1926765 ETH On that day and I would like to be fully compensated for my deposits. You confirm that there was an issue and only return $100? This is simply a big slap to my face if you think I would accept this compensation which does not resolve this seriously wrong issue… Also with your support team telling me that I would not be compensated and offering free spins, is this seriously a joke, something needs to be improved? I don’t know yet if the full compensation will take a few days to be accredited to my account so I will kindly wait for your future reply before I assume that this is all that will be returned for the unfair gaming experience that I had experienced. Once again, I’ve never complained about losing at your casino but losing to an unfair malfunction which seriously put me at a disadvantage as soon as I started playing that day and only being compensated $110? How do you expect there to be any trust at your casino for future players if you won’t fully compensate them when something seriously goes wrong like what happened with me? You can't expect this $110 Compensation to make it right for what i went through.

Current Balance:

https://imgur.com/a/KPAf5b0

Thanks,

Elton Gashi
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April 30, 2020, 03:46:12 PM
 #19

I am with you on this mate. Gambling platforms must be robust and well functional before accepting any deposit from players. Disabling API for certain buttons can give them huge edge in 'Crash type games', if they are providing similar games. They must reimbursed your deposits with some kind of compensation for going through all this.


Hey CryCrptoCry,

I appreciate the support, I completely agree that casinos must be robust and well functioning!
Unfortunately it does not seem like this casino will be honest and fair with me or future players..
If you follow up with my topic you will see the type of compensation & responses that they provided, it's a joke.

Thanks,
Elton Gashi
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May 01, 2020, 02:32:58 PM
Last edit: May 01, 2020, 02:56:01 PM by goldeliteclub
 #20

Dear Elton Gashi and the forum visitors,

We have received a response from the game provider, following which we learned that the reason why the player was unable to undo/double his bets was Evolution Gaming system malfunction.
Development Engineers are currently working on permanent fix which will help to avoid similar inconveniences in the future.
The compensation for the faulty rounds where malfunctions were observed has been credited to the player's account.
Kindly accept our apologies for the inconveniences caused to you, Elton, we hope that your further gaming experience will be only pleasant!

Hey Everyone,

I'm making an update about this serious issue with bitcoincasino.io, they have stolen my crypto unfairly and attempted to "investigate" and now they claim i will be compensated? They compensated me $110CAD from $5178.24CAD!! This is simply a small amount of interest they gained from BTC & ETH prices rising from stealing my cryptos unfairly! This compensation is a joke and does not cover up the fact that they stole from me unfairly due to a serious error with their gaming platform.
Anyone reading my post, please avoid bitcoincasino.io! They are fraudsters! Don't give them anymore of your crypto into their possession!
They confirmed that my undo bet button API Functionality was disabled as i posted in my video proof when i caught on that something was seriously
wrong with my game, they failed to compensate me fully for the faulty rounds i experienced since my first deposit on April 11th. They think that this
$100 compensation will make everything right?!? This compensation is a scam idiots, this only confirms that you are scammers for not returning what was not
fairly won by your casino! Moderators Please Ban Bitcoincasino.io From Bitcointalk!

PS. This is the oldest scam in the books bitcoincasino.io! Take 99.98% Give Back 0.02%!
      We have a community that will no longer support your casino if this is not made right!

Thanks,

Elton Gashi
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