I saw someone send screenshot of many many ETH (~1600 eth) lost there, i dont have much, but it still very dissapointing.
So sad for both of you. I also lost my 0.35 ETH there. Can't withdraw my funds but still can trade.
Their support replied by e-mail and asked to record a video, with u and your passport, saying your name and date, many people have done this step,but situation do not change, even after one month.
Thnx for the information. They also asked me to upload video clip but I denied. I have highly doubt that if they use our credentials in elsewhere, so didn't send them my video clips.