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[posimoh]

I have been constantly (everyday) receiving emails from CryptoThrills about free spins, promotions, no deposit stuff.

That is interesting and I see no problem at all receiving promotions. So today I gave my first try. Suddenly I got my first issue when trying to withdraw. Could you please explain to me why my transaction is still pending?

That is my first bad experience over on CryptoThrills in just a few days testing your features and platform.
Why would people not be allowed to cash out their bonuses, even after completing all the hard 50x requirements? Is that a bait?
Also the requirements should be explained clearly, which is definitely not. I have read in Bonus tab that you would be able to cash out after completing the hard 50x rollover requirements, which I did.

Seems unfair and unprofessional. I wouldn't bring this issue towards this forum, but I feel it is a good experience to share. Also as I still do not got a response by email, I thought it was worth bringing up.

4 days has been passed. Still none reply from my email, no DM from the casino, absolutely silence. I wouldn't suggest players to play there.

Admin was online today but had no answer. He probably needs more time although the matter is not too complicated .

Well, if they can't solve a simple issue like mine they shouldn't be offering their services as a casino. That is unfortunate, I guess my case is not being solved.

My sugestion for whoever is considering to play on this casino: Stay out.

[Bitinity]

-snip-

4 days has been passed. Still none reply from my email, no DM from the casino, absolutely silence. I wouldn't suggest players to play there.

Admin was online today but had no answer. He probably needs more time although the matter is not too complicated .

Well, if they can't solve a simple issue like mine they shouldn't be offering their services as a casino. That is unfortunate, I guess my case is not being solved.

My sugestion for whoever is considering to play on this casino: Stay out.

Sorry to hear your bad experience, it is indeed very bad service if they cant give you an explanation of what is going on with your case. Even worst, it is not about big money as it is just about few mbtc withdrawal from the promotion. At least they should give you a reason why your withdrawal is pending after few days. I tried to find out an info about their promotion terms but I'm stuck on loading the website at the moment, anyone experience the same thing?

[Chikito]

I have read in Bonus tab that you would be able to cash out after completing the hard 50x rollover requirements, which I did.

Seems unfair and unprofessional. I wouldn't bring this issue towards this forum, but I feel it is a good experience to share. Also as I still do not got a response by email, I thought it was worth bringing up.

Please provide us with an email you used to register via DM
and our support team will have a look at it and get back to you.

Posimoh has played for your requirement bonus, I also played how is hard to get in and failed. If they didn't pay the user so we must far away from this site. I am not sure This case have been solved or not?.

I tried to find out an info about their promotion terms but I'm stuck on loading the website at the moment, anyone experience the same thing?

I can open the website. About their promotion term you should read this

[CryptoThrillsCasino]

I have been constantly (everyday) receiving emails from CryptoThrills about free spins, promotions, no deposit stuff.

That is interesting and I see no problem at all receiving promotions. So today I gave my first try. Suddenly I got my first issue when trying to withdraw. Could you please explain to me why my transaction is still pending?

That is my first bad experience over on CryptoThrills in just a few days testing your features and platform.
Why would people not be allowed to cash out their bonuses, even after completing all the hard 50x requirements? Is that a bait?
Also the requirements should be explained clearly, which is definitely not. I have read in Bonus tab that you would be able to cash out after completing the hard 50x rollover requirements, which I did.

Seems unfair and unprofessional. I wouldn't bring this issue towards this forum, but I feel it is a good experience to share. Also as I still do not got a response by email, I thought it was worth bringing up.

4 days has been passed. Still none reply from my email, no DM from the casino, absolutely silence. I wouldn't suggest players to play there.

Admin was online today but had no answer. He probably needs more time although the matter is not too complicated .

Well, if they can't solve a simple issue like mine they shouldn't be offering their services as a casino. That is unfortunate, I guess my case is not being solved.

My sugestion for whoever is considering to play on this casino: Stay out.

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

[culuuton]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

[CryptoThrillsCasino]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

[posimoh]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

I am still awaiting a response.

[panjul07]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

I am still awaiting a response.

Why it takes so long time just for a simple issue, it is almost a week but you still get no responses?
@Cryptothrills, it seems that you are a representative only and you have no power to do something for any cases that may happen to your players?
If it is true, I think you need to ask someone from your support team to have an account here and be active as much as possible to handle something like this.
@posimoh, how about the live support? Didnt you get any responses or you get the same answer as what you get here?
 

[CryptoThrillsCasino]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

I am still awaiting a response.

We have reached out to the team, we should have an answer for you today.
 
We are not the same team that handles the support queries, so that is where the issue lies.
To resolve it quickly we advise you to wait on the live chat to get the issue resolved.

[whyrqa]

Why it takes so long time just for a simple issue, it is almost a week but you still get no responses?
@Cryptothrills, it seems that you are a representative only and you have no power to do something for any cases that may happen to your players?
If it is true, I think you need to ask someone from your support team to have an account here and be active as much as possible to handle something like this.
@posimoh, how about the live support? Didnt you get any responses or you get the same answer as what you get here?
 

Of course, you don't want to think about the bad, but nevertheless, you believe that by creating an account here on the forum, someone from the administration will be more active in answering the questions posed than on official requests to the support?
 I believe that the team should take care of this issue as it is reflected in the credibility of the project.

@CryptoThrillsCasino It is a pity that your resource requires a phone number when registering. I believe that this is only a minus.

[posimoh]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

I am still awaiting a response.

Why it takes so long time just for a simple issue, it is almost a week but you still get no responses?
@Cryptothrills, it seems that you are a representative only and you have no power to do something for any cases that may happen to your players?
If it is true, I think you need to ask someone from your support team to have an account here and be active as much as possible to handle something like this.
@posimoh, how about the live support? Didnt you get any responses or you get the same answer as what you get here?
 

As incredible as it may seem, 8 days has been passed still didn't get an official response from CryptoThrills.

That means a lot to me. I do not want to sounds arrogant, but I actually does not care much about the money in its self. It is more about ethic and professionalism, which this website already shows up absolutely NONE of them.

To be truthly, I already gave up on this case. Just want to let all users from this forum to do not even consider playing on their platform as they are very very unprofessional.

Thanks everyone who is engaged and concerned about my case.

[CryptoThrillsCasino]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

I am still awaiting a response.

Why it takes so long time just for a simple issue, it is almost a week but you still get no responses?
@Cryptothrills, it seems that you are a representative only and you have no power to do something for any cases that may happen to your players?
If it is true, I think you need to ask someone from your support team to have an account here and be active as much as possible to handle something like this.
@posimoh, how about the live support? Didnt you get any responses or you get the same answer as what you get here?
 

As incredible as it may seem, 8 days has been passed still didn't get an official response from CryptoThrills.

That means a lot to me. I do not want to sounds arrogant, but I actually does not care much about the money in its self. It is more about ethic and professionalism, which this website already shows up absolutely NONE of them.

To be truthly, I already gave up on this case. Just want to let all users from this forum to do not even consider playing on their platform as they are very very unprofessional.

Thanks everyone who is engaged and concerned about my case.

As mentioned above, we have passed the issue over to our support team.
If you have messaged the support team directly and they did not get back to you,
keep trying, we will obviously pass this over to a matter of urgency now.

If you look throughout the thread you will never see us scamming anyone,
we only really have good reviews about us, we apologise for your experience
and we will make sure that we get it changed as soon as possible.

[CryptoThrillsCasino]

We apologise for the inconvenience, we have forwarded your email to the support team.
Please reach out to live support if you need anymore help.

Can you let everyone know about the results of the discussion? The site has nothing to hide, it satisfies everyone's curiosity.

Sure. We will release details as soon as it is resolved.

I am still awaiting a response.

Why it takes so long time just for a simple issue, it is almost a week but you still get no responses?
@Cryptothrills, it seems that you are a representative only and you have no power to do something for any cases that may happen to your players?
If it is true, I think you need to ask someone from your support team to have an account here and be active as much as possible to handle something like this.
@posimoh, how about the live support? Didnt you get any responses or you get the same answer as what you get here?
 

As incredible as it may seem, 8 days has been passed still didn't get an official response from CryptoThrills.

That means a lot to me. I do not want to sounds arrogant, but I actually does not care much about the money in its self. It is more about ethic and professionalism, which this website already shows up absolutely NONE of them.

To be truthly, I already gave up on this case. Just want to let all users from this forum to do not even consider playing on their platform as they are very very unprofessional.

Thanks everyone who is engaged and concerned about my case.

Hi Posimoh, could you please Pm us the BTC address you used to deposit. Finance will take a look at it and get back to you.

[Bitinity]

Hi Posimoh, could you please Pm us the BTC address you used to deposit. Finance will take a look at it and get back to you.

So after more than a week but you say that the finance is going to check it now? Is this the standard service of cryptothrills where player needs to wait for more than a week till the finance is going to check the issue? So what next after the finance check his deposit address? Will it be forwarded to your security department which means that it will take more days to check?

[CryptoThrillsCasino]

Hi Posimoh, could you please Pm us the BTC address you used to deposit. Finance will take a look at it and get back to you.

So after more than a week but you say that the finance is going to check it now? Is this the standard service of cryptothrills where player needs to wait for more than a week till the finance is going to check the issue? So what next after the finance check his deposit address? Will it be forwarded to your security department which means that it will take more days to check?

As mentioned above, we are not in charge of that, we cover more of the marketing and promoting, however we are in contact with the support team and are trying to make sure it gets resolved immediately.

[CryptoThrillsCasino]

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[CryptoThrillsCasino]

Merry Christmas!

May this Christmas end the present year on a cheerful note and make way for a fresh and bright New Year.
May 2021 bring health, peace and happiness.
Please stay safe and enjoy the time with friends and family.

[whyrqa]

Merry Christmas!

May this Christmas end the present year on a cheerful note and make way for a fresh and bright New Year.
May 2021 bring health, peace and happiness.
Please stay safe and enjoy the time with friends and family.

My friend, thank you very much for your wishes and I wish you the same in return in connection with the New Year holidays. As I said before, linking an account to a phone number has certain difficulties and I really ran into them. I cannot register with my national mobile network operator and therefore the question arises: does your resource distribute its work in Ukraine or not?

[ngesotcoy]

Merry Christmas!

May this Christmas end the present year on a cheerful note and make way for a fresh and bright New Year.
May 2021 bring health, peace and happiness.
Please stay safe and enjoy the time with friends and family.

You can create a telegram support channel, the problem will be solved more quickly, a simple problem but you have to take several weeks to process. Hope a new year with peace and happiness.

[CryptoThrillsCasino]

Merry Christmas!

May this Christmas end the present year on a cheerful note and make way for a fresh and bright New Year.
May 2021 bring health, peace and happiness.
Please stay safe and enjoy the time with friends and family.

My friend, thank you very much for your wishes and I wish you the same in return in connection with the New Year holidays. As I said before, linking an account to a phone number has certain difficulties and I really ran into them. I cannot register with my national mobile network operator and therefore the question arises: does your resource distribute its work in Ukraine or not?

We are open to all regions.

What some users do is add an incorrect phone number, however we don't advise you to do that,
because it could lead to potential issues later down the line.