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Author Topic: *Scam* Freewallet Scam Report - Do Not Trust Freewallet *Scam*  (Read 337 times)
mamoxe
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June 13, 2020, 10:44:06 AM
Last edit: June 15, 2020, 10:46:05 AM by mamoxe
 #1

Hello to all

I transferred 0.7 BTC one months ago to Freewallet (http://freewallet.org)

They blocked the account and said you had to complete the verification process

I accepted and sent the documents they requested

But after a week, they say be patient

Solved
The account was verified and I successfully completed the transaction
We are happy that they keep their promises
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Freewallet
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June 13, 2020, 07:21:08 PM
 #2

Hi Mamoxe,

We always follow up on each thread and complaint posted on social media and forums. Every service has unhappy customers and it's a tendency to post negative experience rather than positive.

We are no exception and we have both good and bad feedback. We are happy to see positive reviews and gratitude to our team for the great service while negative feedback helps us fix our weak points and improve our wallet apps.

When the verification procedure is successfully completed, the operations on the account are limitless. We don't steal or transfer funds from any wallet; you can check your account yourself.

Please share your Used ID or support ticket number via DM so we can locate your case and look into it.

Freewallet, The Mobile-First Cryptowallet Developer
Learn more about Freewallet and our apps: freewallet.org
Freewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM.
JeromeTash
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June 13, 2020, 09:35:53 PM
 #3

Sorry bud.
Had you Google searched or Checked out their rep profile here before sending any money to them, you wouldn't have become one of their victims.

Look at the warnings on their rep profile; https://bitcointalk.org/index.php?action=profile;u=1177176


That should paint a clear picture of what kind of wallet service they are. It's even better to use p2p services/exchanges if you want to exchange money to fiat.

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Freewallet
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June 14, 2020, 06:51:36 AM
 #4

Dear mamoxe,

We are still looking forward for your details for us to identify your request and proceed to the fastest resolution.

Freewallet, The Mobile-First Cryptowallet Developer
Learn more about Freewallet and our apps: freewallet.org
Freewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM.
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June 14, 2020, 06:36:59 PM
 #5

 

Quote
I have also a problem with them, I used their XMR App for Android, as I needed it to receive a XMR payment, then when I wanted to withdraw it they asked me for email verification, all ok until I add my email and tried to verify it, never received a email since hours. Then I contacted them for help and they asked me for 100 things lol, I provided all info and they still asking me more and more things, I provided my phone number (same as the account), the IP is also the same, email too etc...

Hello Aeoris,

Sorry you've encountered the issue with email delivery.
As we can see, you've tried to receive a confirmation email too often within the last hour so the attempt could be automatically dropped.
We recommend you trying to receive a new email in a while.


Freewallet, The Mobile-First Cryptowallet Developer
Learn more about Freewallet and our apps: freewallet.org
Freewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM.
ScamViruS
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June 14, 2020, 07:17:20 PM
 #6

For now you are asking me for a "sending service", I don't understand what you mean with that, all I ask is for email verification, wtf

There are lots of reports against this wallet. I don't know how people use their wallets after that. There are already a lot of reports and they are not trying to solve these. We should all be more careful, so that we can keep our funds safe from such scams. Their bitcointalj profile is showing their reputation. You can see the amount of red color in their profile, nothing good can be expected from them. So they change their deceptive rules every time.

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JeromeTash
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June 14, 2020, 11:40:47 PM
 #7

Sorry about the ugly experienced you are going through my friends (@Aeoris and @mamoxe). This is a very clear sign that freewallet  is a shit and scam service. Very unprofessional and don't give a fuck about their customers.

Just out of curiosity, what made you use their wallet?
There are far much better services and wallets out there that are trustworthy, with faster support and won't bother you so much with KYC procedures. If you are not sure, you can always ask the community here. They will help you with the best options.

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Freewallet
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June 15, 2020, 05:58:25 AM
 #8

For now you are asking me for a "sending service", I don't understand what you mean with that, all I ask is for email verification, wtf


Hi Aeoris,

Since you are not able to receive email to the specified email address, we'll have to replace your verification email address and therefore ensure the best possible security for your account. That's why we asked for additional verification details.

Please provide us with a new email address in the support ticket.

Freewallet, The Mobile-First Cryptowallet Developer
Learn more about Freewallet and our apps: freewallet.org
Freewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM.
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June 15, 2020, 08:59:14 AM
Last edit: June 15, 2020, 09:41:01 AM by Freewallet
 #9

Quote
I used it for a year, there was no problem and I trusted it, but now ...
I hope they keep their promises because my team has talked to big organizations about their scams.

Dear mamoxe,



We are on your case and sorry to hear that the reviewing process takes longer than expected. In some instances, we may take additional time to review the documents under the verification procedure.

Brands are often labeled as "scam" which is easier to do when there is no immediate resolution of an issue. We understand your disappointment and keep you updated on the matter.

PS

We are glad to inform you that the full activity of your account has been resumed. Thank you for your cooperation!

Freewallet, The Mobile-First Cryptowallet Developer
Learn more about Freewallet and our apps: freewallet.org
Freewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM.
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June 15, 2020, 10:48:13 AM
 #10

Quote
I used it for a year, there was no problem and I trusted it, but now ...
I hope they keep their promises because my team has talked to big organizations about their scams.

Dear mamoxe,



We are on your case and sorry to hear that the reviewing process takes longer than expected. In some instances, we may take additional time to review the documents under the verification procedure.

Brands are often labeled as "scam" which is easier to do when there is no immediate resolution of an issue. We understand your disappointment and keep you updated on the matter.

PS

We are glad to inform you that the full activity of your account has been resumed. Thank you for your cooperation!

Yes it's true Thanks
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June 15, 2020, 01:01:17 PM
 #11


Quote
Yes it's true Thanks

Thank you very much for confirming!

Freewallet, The Mobile-First Cryptowallet Developer
Learn more about Freewallet and our apps: freewallet.org
Freewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM.
Bitstarzisascam
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June 15, 2020, 01:24:30 PM
 #12


Quote
Yes it's true Thanks

Thank you very much for confirming!



Lol, because it's only 0.7 BTC that's why they solved the OP's issue quickly if it was a huge amount you'd be stuck in the KYC rabbit hole trap since they selectively picking and scamming people.


I don't recommend using this trash can wallet, instead go get a ledger and store your coins in there.
coin-investor
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June 15, 2020, 01:39:16 PM
 #13

Well, he fixed this transaction why can't he fix the other reports, there are too many reports this exchange, I would not even think of using their service, people should learn that when it comes to trading your coins one valid reports is just enough for you to stop trading on that exchange, save yourself from worrying.

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June 15, 2020, 06:18:14 PM
 #14

Well congratulations!  Happy to see you got your money back.But my suggestion always would be don't store your assets on centralize wallet.It's always supper risky we all know. Because they can stop servicing anytime they want. If wanna hold or store your Crypto Assets always choose Dcentralize platform because you always got full access on it. Without you no one can access your money.
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June 18, 2020, 10:53:57 AM
 #15

Quote
I used it for a year, there was no problem and I trusted it, but now ...
I hope they keep their promises because my team has talked to big organizations about their scams.

Dear mamoxe,



We are on your case and sorry to hear that the reviewing process takes longer than expected. In some instances, we may take additional time to review the documents under the verification procedure.

Brands are often labeled as "scam" which is easier to do when there is no immediate resolution of an issue. We understand your disappointment and keep you updated on the matter.

PS

We are glad to inform you that the full activity of your account has been resumed. Thank you for your cooperation!


Yes it's true Thanks

Wow! Happy to hear that everything worked out all right.
My congrats, mamoxe  Smiley
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June 18, 2020, 11:16:25 AM
 #16

I've raised alarm on freewallet few times before, the truth is the team aren't ready to make users have full access to private keys or recovery seed, this is why I will never trust free wallet, while faucets was still a thing in crypto space I lost some sats in dogecoin and Bitcoin to freewallet because I couldn't find access to my wallets again, the team failed to help

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