Kudos to Bitcasino.io

[wecanbothwin]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

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[blockman]

Congratulations then with that response of Bitcasino and for the consideration that they have given to you. They don't want to lose you and that's why they are giving you some free spins and reminding you that next time you should always set a 2FA so that you have an additional layer of security.
Enjoy those free spins. 

[Bttzed03]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

[suzanne5223]

@OP, you are just been lucky but it will be better if you avoid human error in the future and you need to understand that setting the 2FA still doesn't make your account bulletproof.

this still sounded like a PR move.  

Maybe but the OP i completely not a new user and i check his post history he seems to be honest with what he said.

[ene1980]

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

This is what i was thinking too, a thread to shower kindness, since LAngel already confirmed that he is a cheating fuck there is no way the casino should send anything and they did the right thing by not encouraging cheaters to get away with intimidation tactics to get the money out by starting a thread here but the casino gave a solid response and hence it is fair.

@OP did the casino asked to start this thread  .

[TrevorS]

This is still an element of the business. The platform does not want you to leave and makes the only right decision - to compensate you for your small losses.
Especially considering that the fault is entirely on you, I would regard this as a reward for loyalty. And look at the result, you already thank them causing a standing ovation among the members of the forum.
My respect for such a service.

[RapTarX]

That sounds good. I have been there without any issue. But unlucky that, we had seen one accusation yesterday which get solved as well. That made me think of usual gambling sites but Bitcasino seems to be fair and transparent.
I guess gambling sites must offer some compensation to their regular gambler so that they can get motivation to continue.

[smyslov]

This is still an element of the business. The platform does not want you to leave and makes the only right decision - to compensate you for your small losses.
Especially considering that the fault is entirely on you, I would regard this as a reward for loyalty. And look at the result, you already thank them causing a standing ovation among the members of the forum.
My respect for such a service.

That's a good move for Bitcasino they understand the flight of their players who are undergoing this experienced and this is very hard for any gamblers, Bitcasino have proven that they are not only reputable but very understanding and considerate of their clients, I'm sure many gambling sites will follow their lead.

[cabron]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

LOL I also noticed that. But that issue was already resolved LAngel I just a fraud, he admitted it.

This timely Kudos thread though isn't necessary to save Bitcasino because they've handled it already. That was a funny thread, it should have turned into a PR already for the casino.

[dothebeats]

Only a handful of casinos are actually doing such goodwill to their players since most would rather tell you that it's not their fault that you got hacked and will leave you on the ground after such events. I don't know if this is a paid thing to post or not, but I still believe that bitcasino has the capacity to do just that. I mean, it's 'just' 11mbtc compared to their bankroll so they can just give free spins to settle your doubts and as a compensation (although IMO you don't deserve it) for the hassle that you've gone through. It's also a good strategy to remain customers as well.

[Ulven]

It is good to hear beautiful news about the credibility of the casino trying to provide compensation to its users!! I always advise you to activate the 2FA feature to avoid the risks. The site gave you a good favor, because the error is not one of them, but it was your fault, so always try to be wise.

[chaser15]

Well, congrats. I saw your post history and see that you are a gambling enthusiast especially at online casinos.

As much as I want to think of this as PR, we will look into the positive side.

You can lock this thread after some days. No need to create one to show you admire them for giving you free spins.

[aioc]

A reputable gambling site will do that, because they care for their clients, you are lucky that you are playing in a good gambling site, I recommend that gamblers pick a good gambling sites, and always protect your account by securing your account by implementing the necessary securities.

[adamistraybar]

bitcasino.io is a scam. they closed there old account because they were red trusted tons. They have a long histoty of stealing funds, scammy tatcics, kyc fraud, and many many other suspect things with over 100 scam accuastions going back years, i would  not trust them with 50 cents far less 11 mbtc they lie and will use every trick to scam you

[LTU_btc]

Don't know, is it their PR or no, but anyway, it's good to hear this thing. People usually hurry to complain when something goes wrong, and it's understandable. But we rarely can see people saying good words about services when it works as it supposed to or doing some good moves like in OP story. As you said, account hack was your fault and Bitcasino weren't obligated to give you free spins or something, but they still gave you. It's nice move.

[seleme]

It happens, at least you have learned a valuable and expensive lesson from the process. Having an additional layer of security is not useless, I agree it is sometimes time-wasting checking the phone for getting 60 seconds valid 2FA code but hackers will not be able to access the account without the authorization from your side. Get a second-hand phone which has no access to internet and you are good to go. The response of the casino is very professional, btw.

[freedomgo]

And I'm sure they know they'll get much more than that from me.  :-)

Glad also that you know about this, but hopefully you'll make sure you have your account secured with good password and 2FA next time.
Lesson learned but giving free spins is not a big thing, some gambling sites offers that for their clients from time to time.

[kayvie]

That's good to hear and you are lucky to have them fixed your issue. There are only a few who can resolve hacking situation and will provide you a freebies after it was resolved. Also, at least you have learned your lesson that enabling 2fa is really important when setting up an account.

[serjent05]

Definitely a PR move from the Casino to keep their frustrated player due to hack.  It is a nice move indeed, I commend Bitcasino.io in providing calming action towards their hacked player.   I bet OP had learned his lesson to always enable 2fa or any secondary layer of security to his account.  I hope every Casino will act the same way as Bitcasino in dealing with the same situation.

[Mahanton]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

Same perception when i do first read up on whats been posted on here which do really looks a PR to me but as other confirmed base of on users history then it turns out to be not.
Bitcasino is just getting some attention lately due because of that 171 BTC win but at least they do able to give solid explanation towards the situation.
For op, its good to hear that they do at least give out some free spins and as other said you should locked up this thread to prevent further replies.

[ultrloa]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

I almost believe on his public stint about those 171 BTC won since it's so convincing especially when he have video as proof of his claims but gladly bitcasino explains everything clearly and now he is busted lying that's why the tables has been turned down right now.

This shows that bitcasino is good for explaining things regarding if theirs an issue with their site.
Same perception when i do first read up on whats been posted on here which do really looks a PR to me but as other confirmed base of on users history then it turns out to be not.
Bitcasino is just getting some attention lately due because of that 171 BTC win but at least they do able to give solid explanation towards the situation.
For op, its good to hear that they do at least give out some free spins and as other said you should locked up this thread to prevent further replies.

[Shimmiry]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I don't know but why does it feels like this is promoted or a way to bring back the image of Bitcasino.io? Its accounts in this forum was red-tagged hence I don't really trust such platforms. And what is really the idea of making a thread just to make a review? this kind of thread doesn't belong here, better move this onto Service Discussion as it fits your thread's idea perfectly.

Enough said, giving you free spins isn't a good idea at all. If you were the one who made fault, you shouldn't be rewarded with it. It's funny that they gave you spins despite your shortcomings. It can be abused by anyone, hence i still woulnd't trust this.

[Maslate]

The site is too generous to give you that free spin, they feel your sadness maybe, but it's your fault since you forget to secure your account with 2fa.
Good for you mate, did you ask for them a free spin or they just give it to you to ease your sadness?

[btc78]

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

This is what i was thinking too, a thread to shower kindness, since LAngel already confirmed that he is a cheating fuck there is no way the casino should send anything and they did the right thing by not encouraging cheaters to get away with intimidation tactics to get the money out by starting a thread here but the casino gave a solid response and hence it is fair.

@OP did the casino asked to start this thread  .

Try to back read OP's Post History you'll Find Him not a Shill or anything for Bitcasino.io Instead He is a gambler
 the way i see His posts.Maybe He just find the the generosity of this casino that's why He need to Post
this here(But of Course all are assumption only because no one knows what the deal behind this if there is).

The site is too generous to give you that free spin, they feel your sadness maybe, but it's your fault since you forget to secure your account with 2fa.
Good for you mate, did you ask for them a free spin or they just give it to you to ease your sadness?

Maybe the Management look at His account and find Out that His claim is legit.so they grant Him a free spin.

[blockman]

Definitely a PR move from the Casino to keep their frustrated player due to hack.  It is a nice move indeed, I commend Bitcasino.io in providing calming action towards their hacked player.   I bet OP had learned his lesson to always enable 2fa or any secondary layer of security to his account.  I hope every Casino will act the same way as Bitcasino in dealing with the same situation.

I haven't thought of this until you have said it. There's a possibility but if the story is real then what they've done to uplift the customer is a good move. Yes, let's all wish that others will also do the same thing although they are not oblige to do it if they find no fault on their end.

The site is too generous to give you that free spin, they feel your sadness maybe, but it's your fault since you forget to secure your account with 2fa.
Good for you mate, did you ask for them a free spin or they just give it to you to ease your sadness?

Maybe the Management look at His account and find Out that His claim is legit.so they grant Him a free spin.

It's legit and bitcasino acknowledged it because they had merited the post.

[Bitcasino.io Support]

Hi guys,

It would be a bit of an overkill with PR moves if we arranged this one. After hard work on LAngels case we've got plenty of positive feedback and the negativity this case gave to us at first glance has turned into positivity and it has strengthened the trust towards our brand in this community, which we're truly thankful

Cheers,
Karl
Bitcasino.io

[erikoy]

And I'm sure they know they'll get much more than that from me.  :-)

I likexthe way you said that they cab get much more from you. Actually they are just giving you time or effort for your account and gives you only a little motivation to continue using their platform. Every client is their interest for them also to earn.

However, I admit though that in other side Bitcasino had showed what a real value of a client could be. Attitude really matter. Yet, I could also think wha if the amount being hack was more than 2 or more btc, are they willing to make a refund or give free spins?

There could be scenario like this but not being publicized for a certain reason and that is to prevail dignity over platform to where gamers account could be hack wether it is the user's fault or the system itself.

[spike420211]

Great, congratulations to you. I suppose you were convinced that you were right with the choice of online casinos.   I think this is a great example laid out in the right place at the right time.

A lot of crypto casinos are advertised here, which means they have something to think about when looking at the above situation. A great example of rewarding loyalty, it’s a pity the amount is small, there could be a very interesting precedent.

[lixer]

Bitcasino is a quite old casino because I remember a few years back I used to bet on lucky7 or something similar named game that was being offered live and we could see the lady spinning the machine and the balls with different numbers would come out and I used to be addicted to betting there on the total of the 7 balls. I never had any issue with them and I wasn't hacked but they always used to send me some nice offers via email so I am happy they offered you free bets and made up for the 1mBTC you lost.

The only reason I stopped gambling there was because their bonuses came with impossible wager requirements and I was not a huge fan of such wagers and even deposits were hard to roll over to withdraw them. I don't know if they have improved that but as far as trust is concerned they are one of the most trusted live dealer casino in crypto.

[Ryker1]

Well, let us assume that is a legitimate claim that Bitcasino granted the OP claim. This is rare to the most gambling casino, --because when you will get hacked, the gambling owner will not be reliable on your mistake because that is your mistake. But this Bitcasino still gives a free spin instead of ignoring OP that his account was hacked. That was a generosity by the gambling casino owner and I hope other gambling sites will follow this once proved that your clients were telling the truth. Indeed, a good PR move and should be a trusted gambling site.

[TrevorS]

This is still an element of the business. The platform does not want you to leave and makes the only right decision - to compensate you for your small losses.
Especially considering that the fault is entirely on you, I would regard this as a reward for loyalty. And look at the result, you already thank them causing a standing ovation among the members of the forum.
My respect for such a service.

That's a good move for Bitcasino they understand the flight of their players who are undergoing this experienced and this is very hard for any gamblers, Bitcasino have proven that they are not only reputable but very understanding and considerate of their clients, I'm sure many gambling sites will follow their lead.

You are right, even if the hacking occurred due to the user's fault, an unpleasant aftertaste always remains.
Now crypto casinos have a lot of competition. I think they understand that in the future, with the spread of cryptocurrency, many people from the classic casino will switch to crypto.
The main task now is to prepare the ground for this, to expand our platform and to recommend it in the market. Anyone who does this will achieve very great results.

[Saint-loup]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

It's a great news, because fiat gambling platforms aren't so generous generally, even the biggest ones can be very stingy when you aren't a new player anymore  

[harizen]

Publicity or not, Bitcasino just handled their recent case properly. https://bitcointalk.org/index.php?topic=5260832

Way better than those newbies accounts that pop out shilling a site.

Yeah, kudos to that. As for OP, maybe it's time now to lock your thread as no need for further discussion about this.

[Saint-loup]

bitcasino.io is a scam. they closed there old account because they were red trusted tons. They have a long histoty of stealing funds, scammy tatcics, kyc fraud, and many many other suspect things with over 100 scam accuastions going back years, i would  not trust them with 50 cents far less 11 mbtc they lie and will use every trick to scam you

You should post the links then, it's important to inform the members who will trust this gambling platform because of that move. If it's a bad actor in reality you should aware people properly.

[justdimin]

Great, congratulations to you. I suppose you were convinced that you were right with the choice of online casinos.   I think this is a great example laid out in the right place at the right time.

A lot of crypto casinos are advertised here, which means they have something to think about when looking at the above situation. A great example of rewarding loyalty, it’s a pity the amount is small, there could be a very interesting precedent.

I don't think the amount would change anything because the casino did not meant to recover money lost to the gambler but they just wanted to make sure their customer does not feel upset because of what happened and they greeted him with spins so that he can forget about the hack mvoing forward while if can we win back some lost money via free spins it is always a great bonus.

I mean if even he lost 1 bitcoin that would have not changed anything since they would still offer some free spins and they are not liable to provide any bonus but that is truly an amazing display of customer satisfaction from their team and I can tell you from my experience not all the casinos have the heart to do it.

[Oilacris]

Great, congratulations to you. I suppose you were convinced that you were right with the choice of online casinos.   I think this is a great example laid out in the right place at the right time.

A lot of crypto casinos are advertised here, which means they have something to think about when looking at the above situation. A great example of rewarding loyalty, it’s a pity the amount is small, there could be a very interesting precedent.

I don't think the amount would change anything because the casino did not meant to recover money lost to the gambler but they just wanted to make sure their customer does not feel upset because of what happened and they greeted him with spins so that he can forget about the hack mvoing forward while if can we win back some lost money via free spins it is always a great bonus.

I mean if even he lost 1 bitcoin that would have not changed anything since they would still offer some free spins and they are not liable to provide any bonus but that is truly an amazing display of customer satisfaction from their team and I can tell you from my experience not all the casinos have the heart to do it.

Agree with this! This is a way of handling out frustrated user/customer for them to retain and wont really turn their backs.I can say this was a good move and as said that not all casinos

would really consider out such step on giving out free spins even if a certain user do experience hack or loss of funds.This might be a simple step or move but it is effective on

easing out  stress and rage which will result on totally leaving out their platform.They do really know on what they've been doing.

[Genemind]

Kudos to their team, I think they handled your concerns very well, getting your account back and giving you free credits to play in lieu of the BTC that was stolen from you. I hope that this will serve as a lesson to you to always secure your account.

Casino supports should be this accomodating when attending to their user's needs. This will reflect the gambling platform as a whole, how they handle queries and problems their users are having.

[blockman]

Hi guys,

It would be a bit of an overkill with PR moves if we arranged this one. After hard work on LAngels case we've got plenty of positive feedback and the negativity this case gave to us at first glance has turned into positivity and it has strengthened the trust towards our brand in this community, which we're truly thankful

Cheers,
Karl
Bitcasino.io

Thank you for clarifying that. You guys are good and how you handled the disappointment of OP and turned the table in favor to him. Sure, you have made him happy and he'll treat it that he's being taken care well by you guys.
The thread has already served its purpose.  

[Fundamentals Of]

Bitcasino has done a great job trying to make up for your losses despite them having nothing to do with your hacked account. Although I think they won't be doing this forever and to everyone.

I have curious questions though. How did Bitcasino know of your situation? How did you even retrieve your account?

[acroman08]

Hi guys,

It would be a bit of an overkill with PR moves if we arranged this one. After hard work on LAngels case we've got plenty of positive feedback and the negativity this case gave to us at first glance has turned into positivity and it has strengthened the trust towards our brand in this community, which we're truly thankful

Cheers,
Karl
Bitcasino.io

yeah, it felt like a PR move from your side even though it is not. I think the OP just felt the need to support you because of the scam attempt and drama LAngels caused. he probably expressing his gratitude for compensating(which I think not many gambling casinos do and I applaud you for that) what he lost when his account got hacked was probably the best way to support you.

Bitcasino has done a great job trying to make up for your losses despite them having nothing to do with your hacked account. Although I think they won't be doing this forever and to everyone.

I have curious questions though. How did Bitcasino know of your situation? How did you even retrieve your account?

the OP expressed his disappointment to bitcasino after losing $1k and his account getting hacked and losing more money because of it.(quote below for reference)

a bit upset with bitcasino..

i've lost at least $1000 to this casino over the past couple weeks.    Over the weekend, I get an email saying that they suspect suspicious activity with a login from a new device in sweden.  I didn't see this email.   later that day my account balance is drained to two separate bitcoin addresses.   it was about 15 mbtc.   also,  I didn't have 2fa set up (dumb, I know) .. but NOW google authenticator is setup by these scammers and i'm completely locked out of my account.

I send a note to security@bitcasino.io.  they finally get back to me after a couple days saying they don't find anything suspicious.

So..

1)  I would like them to refund my money..  --- i know this is reaching and understand that this probably won't happen..  BUT if they did, i'm sure i'd lose it and more eventually, so they would win.. but whatever. . I understand they're not responsible for me not having my account locked down correctly.  BUT a gent can ask, right?  :-)

2) I would like them to unlock my account so I can play..  

i mean they send me an email suspecting suspicious activity,  then they say they don't see any suspicious activity?     I love this casino..  it's just a shame..  

thanks for letting me vent.
wcbw

Hi wecanbothwin,

Please send me your Bitcasino username. I will check.

Cheers,
Karl
Bitcasino.io

Thanks Karl.  Sent you a PM as well.   My username is -  wecanbothwin

[Lordhermes]

I haven't used bitcasino platform but this is an amazing thing they did. Realizing that the fault was from you is a good sign that you are humble, next time never fail to set up your 2FA as it gives a higher security level. Happy free spin for your little hacked mbtc, bitcasino did well.

[carlisle1]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

Good to hear that you already taste the generosity of Bitcasino.io and congratulation,there are cases like yours that has not been awarded in the past and now that This casino site offers free spins no wonder many following victim of hacks will taste their help also.
Lucky for me that i never and don't wanna experience this but if happens?at least i want it in casino like this who is so generous and kind.

[Fundamentals Of]

Bitcasino has done a great job trying to make up for your losses despite them having nothing to do with your hacked account. Although I think they won't be doing this forever and to everyone.

I have curious questions though. How did Bitcasino know of your situation? How did you even retrieve your account?

the OP expressed his disappointment to bitcasino after losing $1k and his account getting hacked and losing more money because of it.(quote below for reference)

a bit upset with bitcasino..

i've lost at least $1000 to this casino over the past couple weeks.    Over the weekend, I get an email saying that they suspect suspicious activity with a login from a new device in sweden.  I didn't see this email.   later that day my account balance is drained to two separate bitcoin addresses.   it was about 15 mbtc.   also,  I didn't have 2fa set up (dumb, I know) .. but NOW google authenticator is setup by these scammers and i'm completely locked out of my account.

I send a note to security@bitcasino.io.  they finally get back to me after a couple days saying they don't find anything suspicious.

So..

1)  I would like them to refund my money..  --- i know this is reaching and understand that this probably won't happen..  BUT if they did, i'm sure i'd lose it and more eventually, so they would win.. but whatever. . I understand they're not responsible for me not having my account locked down correctly.  BUT a gent can ask, right?  :-)

2) I would like them to unlock my account so I can play..  

i mean they send me an email suspecting suspicious activity,  then they say they don't see any suspicious activity?     I love this casino..  it's just a shame..  

thanks for letting me vent.
wcbw

Hi wecanbothwin,

Please send me your Bitcasino username. I will check.

Cheers,
Karl
Bitcasino.io

Thanks Karl.  Sent you a PM as well.   My username is -  wecanbothwin

This sounds a one of a kind response from a gambling site.

A casino seeing nothing suspicious after initially seeing a suspicious activity, unlocking an account which has already a 2FA set up for it, and then providing a sort of a compensation for the stolen funds.

I'm sure they also asked wecanbothwin some proof that he actually owned the account?

[Sadlife]

Is this a marketing strategy to earn back the trust of Bitcointalk users to Bitcasino ? because the OP is newbie and i dont buy a single word. Perhaps this is related to the other thread posted in this section about an issue Bitcasino not paying in full instead gave the user a small of amount of his winnings in installment.
I can also see a security flaw. First all, it's very bad for a gambling website to not set up 2FA it should be mandatory because scenario's like this could happen.

[Assface16678]

Congrats that you are backed to enjoy they platform and I think this is good feedback on their reputation and customer service because they made an immediate action and customer support because we cannot deny nowadays that there is a lot of platforms that have a slow response to their users also some of them required to have a token first before entertaining their customers.

Also if you are a gambler you must need to always make a 2FA on your account because there is a balance on it and we want to make sure all of our funds are safe.

[Sadlife]

Is this a marketing strategy to earn back the trust of Bitcointalk users to Bitcasino ? because the OP is newbie and i dont buy a single word. Perhaps this is related to the other thread posted in this section about an issue Bitcasino not paying in full instead gave the user a small of amount of his winnings in installment.
I can also see a security flaw. First all, it's very bad for a gambling website to not set up 2FA it should be mandatory because scenario's like this could happen.

[TrevorS]

This is still an element of the business. The platform does not want you to leave and makes the only right decision - to compensate you for your small losses.
Especially considering that the fault is entirely on you, I would regard this as a reward for loyalty. And look at the result, you already thank them causing a standing ovation among the members of the forum.
My respect for such a service.

That's a good move for Bitcasino they understand the flight of their players who are undergoing this experienced and this is very hard for any gamblers, Bitcasino have proven that they are not only reputable but very understanding and considerate of their clients, I'm sure many gambling sites will follow their lead.

I think that any service should do this, turn unpleasant situations related to customers into a win-win situation. Indeed, even if at first glance it seems that the casino has lost, it will all be evenly won because the client won. I came across a lot of similar situations, both myself and reading reviews. Sometimes you are at a loss how this or that service treats its customers.

[leea-1334]

Lesson learned for you then my friend. I hope it was not too expensive to learn, and good on the casinos to let you have some free spins on them. Like you said, they did not have to do it and yet they did. Happy customer, happy business,,, do not know why some people do not get this simple concept;)

[ReiMomo]

Lesson learned for you then my friend. I hope it was not too expensive to learn, and good on the casinos to let you have some free spins on them. Like you said, they did not have to do it and yet they did. Happy customer, happy business,,, do not know why some people do not get this simple concept;)

A simple way to make a customer happy instead of disappointing the security system of the site because OP has been hacked.

This is I guess a simple move to have good PR and also a marketing strategy for them. Well, I hope Bitcasino will continue their generosity to their costumer even without knowing us or here in the community. Because as a good gambling business always start in gaining trust to the community.

Keep it up team Bitcasino, all trials shall be passed!

[Casdinyard]

Is this a marketing strategy to earn back the trust of Bitcointalk users to Bitcasino ? because the OP is newbie and i dont buy a single word. Perhaps this is related to the other thread posted in this section about an issue Bitcasino not paying in full instead gave the user a small of amount of his winnings in installment.
I can also see a security flaw. First all, it's very bad for a gambling website to not set up 2FA it should be mandatory because scenario's like this could happen.

Indeed. bitcasino.io already had a bad image here in the forum and a newbie promoting and stating that its support help him with his fault is just ridiculous. If their system would be faulty and had a lot of security flaws, them rewarding the victims and those victims such as the OP is just a pure desperate action by the platform to gain back the forum users trusts. Also, if they were generous like that, I might be always tell them that I'm hacked or what, because that generosity isn't a good thing but rather a foolish move IMO.

[plvbob0070]

Regardless of the issue, or if it's just a PR move or not, it's still great that Bitcasino made an action towards op's problem although it was really not their fault and they are not really liable about the hacking. Also, the way they responded and offer free spins to op is a good move.

And I guess, it's a lesson to op to set up 2fa. Better be careful next time to avoid this kind of scenario again. Even if it's disappointing for OP  that his account got hacked, he's still lucky with the immediate response he got from Bitcasino.

[coinfinger]

Definitely a PR move from the Casino to keep their frustrated player due to hack.  It is a nice move indeed, I commend Bitcasino.io in providing calming action towards their hacked player.   I bet OP had learned his lesson to always enable 2fa or any secondary layer of security to his account.  I hope every Casino will act the same way as Bitcasino in dealing with the same situation.

While I am all praise for them doing such an act but I would never want all the casinos to do the same because this might give birth to intentionally leaking out your coins via a VPN and then crying to them for getting free bets/spins.

I understand OP was genuinely hacked and a great gesture was shown by bitcasino to provide him free spins and doing so they also retained their gambler and he would now never gamble on any other casino, so yeah amazing of them to use this strategy but I think if every casino starts doing the same thing then people will become rather lazy and more hacks will be done some real while some to get free spins.

[seleme]

Definitely a PR move from the Casino to keep their frustrated player due to hack.  It is a nice move indeed, I commend Bitcasino.io in providing calming action towards their hacked player.   I bet OP had learned his lesson to always enable 2fa or any secondary layer of security to his account.  I hope every Casino will act the same way as Bitcasino in dealing with the same situation.

While I am all praise for them doing such an act but I would never want all the casinos to do the same because this might give birth to intentionally leaking out your coins via a VPN and then crying to them for getting free bets/spins.

I understand OP was genuinely hacked and a great gesture was shown by bitcasino to provide him free spins and doing so they also retained their gambler and he would now never gamble on any other casino, so yeah amazing of them to use this strategy but I think if every casino starts doing the same thing then people will become rather lazy and more hacks will be done some real while some to get free spins.

I doubt the casino will do the same PR move if the cases are more than 10 at the same week. The low amounts are just salt for promotion and the content of promo will be shared as we discuss this issues now. The anti-cheat systems work perfectly for detecting promo abusers and bonus hunters, so the same rules will be the elimination rules in the mentioned case.