Kudos to Bitcasino.io

[wecanbothwin]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

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[blockman]

Congratulations then with that response of Bitcasino and for the consideration that they have given to you. They don't want to lose you and that's why they are giving you some free spins and reminding you that next time you should always set a 2FA so that you have an additional layer of security.
Enjoy those free spins. 

[Bttzed03]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

[suzanne5223]

@OP, you are just been lucky but it will be better if you avoid human error in the future and you need to understand that setting the 2FA still doesn't make your account bulletproof.

this still sounded like a PR move.  

Maybe but the OP i completely not a new user and i check his post history he seems to be honest with what he said.

[ene1980]

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

This is what i was thinking too, a thread to shower kindness, since LAngel already confirmed that he is a cheating fuck there is no way the casino should send anything and they did the right thing by not encouraging cheaters to get away with intimidation tactics to get the money out by starting a thread here but the casino gave a solid response and hence it is fair.

@OP did the casino asked to start this thread  .

[TrevorS]

This is still an element of the business. The platform does not want you to leave and makes the only right decision - to compensate you for your small losses.
Especially considering that the fault is entirely on you, I would regard this as a reward for loyalty. And look at the result, you already thank them causing a standing ovation among the members of the forum.
My respect for such a service.

[RapTarX]

That sounds good. I have been there without any issue. But unlucky that, we had seen one accusation yesterday which get solved as well. That made me think of usual gambling sites but Bitcasino seems to be fair and transparent.
I guess gambling sites must offer some compensation to their regular gambler so that they can get motivation to continue.

[smyslov]

This is still an element of the business. The platform does not want you to leave and makes the only right decision - to compensate you for your small losses.
Especially considering that the fault is entirely on you, I would regard this as a reward for loyalty. And look at the result, you already thank them causing a standing ovation among the members of the forum.
My respect for such a service.

That's a good move for Bitcasino they understand the flight of their players who are undergoing this experienced and this is very hard for any gamblers, Bitcasino have proven that they are not only reputable but very understanding and considerate of their clients, I'm sure many gambling sites will follow their lead.

[cabron]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

LOL I also noticed that. But that issue was already resolved LAngel I just a fraud, he admitted it.

This timely Kudos thread though isn't necessary to save Bitcasino because they've handled it already. That was a funny thread, it should have turned into a PR already for the casino.

[dothebeats]

Only a handful of casinos are actually doing such goodwill to their players since most would rather tell you that it's not their fault that you got hacked and will leave you on the ground after such events. I don't know if this is a paid thing to post or not, but I still believe that bitcasino has the capacity to do just that. I mean, it's 'just' 11mbtc compared to their bankroll so they can just give free spins to settle your doubts and as a compensation (although IMO you don't deserve it) for the hassle that you've gone through. It's also a good strategy to remain customers as well.

[Ulven]

It is good to hear beautiful news about the credibility of the casino trying to provide compensation to its users!! I always advise you to activate the 2FA feature to avoid the risks. The site gave you a good favor, because the error is not one of them, but it was your fault, so always try to be wise.

[chaser15]

Well, congrats. I saw your post history and see that you are a gambling enthusiast especially at online casinos.

As much as I want to think of this as PR, we will look into the positive side.

You can lock this thread after some days. No need to create one to show you admire them for giving you free spins.

[aioc]

A reputable gambling site will do that, because they care for their clients, you are lucky that you are playing in a good gambling site, I recommend that gamblers pick a good gambling sites, and always protect your account by securing your account by implementing the necessary securities.

[adamistraybar]

bitcasino.io is a scam. they closed there old account because they were red trusted tons. They have a long histoty of stealing funds, scammy tatcics, kyc fraud, and many many other suspect things with over 100 scam accuastions going back years, i would  not trust them with 50 cents far less 11 mbtc they lie and will use every trick to scam you

[LTU_btc]

Don't know, is it their PR or no, but anyway, it's good to hear this thing. People usually hurry to complain when something goes wrong, and it's understandable. But we rarely can see people saying good words about services when it works as it supposed to or doing some good moves like in OP story. As you said, account hack was your fault and Bitcasino weren't obligated to give you free spins or something, but they still gave you. It's nice move.

[seleme]

It happens, at least you have learned a valuable and expensive lesson from the process. Having an additional layer of security is not useless, I agree it is sometimes time-wasting checking the phone for getting 60 seconds valid 2FA code but hackers will not be able to access the account without the authorization from your side. Get a second-hand phone which has no access to internet and you are good to go. The response of the casino is very professional, btw.

[freedomgo]

And I'm sure they know they'll get much more than that from me.  :-)

Glad also that you know about this, but hopefully you'll make sure you have your account secured with good password and 2FA next time.
Lesson learned but giving free spins is not a big thing, some gambling sites offers that for their clients from time to time.

[kayvie]

That's good to hear and you are lucky to have them fixed your issue. There are only a few who can resolve hacking situation and will provide you a freebies after it was resolved. Also, at least you have learned your lesson that enabling 2fa is really important when setting up an account.

[serjent05]

Definitely a PR move from the Casino to keep their frustrated player due to hack.  It is a nice move indeed, I commend Bitcasino.io in providing calming action towards their hacked player.   I bet OP had learned his lesson to always enable 2fa or any secondary layer of security to his account.  I hope every Casino will act the same way as Bitcasino in dealing with the same situation.

[Mahanton]

I just want to give a shout out to Bitcasino.io

a couple weeks ago, my account was hacked.  It was my own fault, I didn't have 2fa set up.     I've now fixed that issue, my account is secure (i hope).    In that ordeal, the hackers withdrew around 11mbtc.  Not a huge amount, but still.    was not thrilled about it.

Bitcasino just sent me a note that they are going to give me some free spins for the amount that was taken from my account.     Did they have to do that? no.    Of course i'm happy about this, but I also feel this was the correct move as they have proven themselves to be more than trustworthy and will continue to play there.  And I'm sure they know they'll get much more than that from me.  :-)

Best,
wecanbothwin

I can't help but think that the timing of this post was just off. Although Bitcasino already gave a sensible explanation to the 171 bitcoin "won" by a certain LAngel, this still sounded like a PR move.  

Anyways, congrats on getting your account back if your story is true. Did they ask you for a full KYC?

Same perception when i do first read up on whats been posted on here which do really looks a PR to me but as other confirmed base of on users history then it turns out to be not.
Bitcasino is just getting some attention lately due because of that 171 BTC win but at least they do able to give solid explanation towards the situation.
For op, its good to hear that they do at least give out some free spins and as other said you should locked up this thread to prevent further replies.