[sportsbet.io] Responsible gambling failure, not honouring their own t&c's.

[sportsbet.io]

Hi all,

In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.

Thank you for your understanding

regards,
Steve.
Sportsbet.io

[Casinocrimes]

As long as you do not check the identity of account holders, you neither comply with AML laws nor with your obligation to enforce self-exclusion requests.

No, your partner in crime Curaçao eGaming is not where the matter between the customer and Sportsbet.io best remains.

[JollyGood]

What is your next step?

Regardless of what Sportsbet really believe what happened, you cannot expect Sportsbet or any other online casino to accept any form of liability in a public forum, it will open them up for mass litigation. they could have privately engaged with you in a different more sympathetic manner but from what you and they wrote it seems they decided against it.

What next for you?

sportsbet.io have replied with the response I was expecting, unfortunately because I reported it to Curacao eGaming that is now their response.

It is however clear from this case that as a company you have no regard for the welfare of your players and absolutely no commitment to maintaining a responsible gambling program.

[Get-Paid.com]

The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

It is, and the only way for you to change it would be by helping yourself, and if you want SportsBet.io to worry more about users like you then a legal action might make them double and triple think before a similar case like yours repeats itself. But ignoring it and treating your 36 BTC as a loss would only make them repeat the same thing with someone else.

Your best bet is firstly betting on yourself and secondly - pursue the matter legally.

As I mentioned before raising the issue with Curacao eGaming was useless and even a negative step towards you as they can use it in a legal action to backup their claim - please refrain from making further wrong steps and start taking the right steps to make your life better.

[adam0991]

The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

It is, and the only way for you to change it would be by helping yourself, and if you want SportsBet.io to worry more about users like you then a legal action might make them double and triple think before a similar case like yours repeats itself. But ignoring it and treating your 36 BTC as a loss would only make them repeat the same thing with someone else.

Your best bet is firstly betting on yourself and secondly - pursue the matter legally.

As I mentioned before raising the issue with Curacao eGaming was useless and even a negative step towards you as they can use it in a legal action to backup their claim - please refrain from making further wrong steps and start taking the right steps to make your life better.

Overall a disappointing response from sportsbet.io, but they have not denied it so OP's story must be correct.

A sad state of affairs really, very sad to see. Feel for OP. Not sure I can offer much advice though, I hope OP and sportsbet.io can sort this out. I'd like to see it get some more public attention, could work in OP's favour.

[JollyGood]

I sympathise with you. Some sort of help might be possible depending on the answer to these questions so please answer the following:

 - Which country are you located in?
 - When going to sportsbet.io I get diverted to sportsbetio.uk so what was the exact URL that displays when you gamble there?

I have tried to resolve this with them privately but they choose to ignore the matter and insist they done everything in their power to prevent this and it's entirely not their fault, which I massively disagree with. It's both of our faults.

I want them to accept that they could have done better and that they can do better in the future to prevent something this extreme from happening to someone else. I want them to realise the damage they can cause by not taking responsible gambling seriously.

This is not solely about my loss of funds, this is about the carelessness of the company. I want to highlight this and make them learn from this and evolve. I don't believe they are truely a bad company. As stated before, they were good to me prior to my self exclusion.

The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

[gosha@e-coin]

It appears that GP is back and he is going to protect us from 'evil' betting websites...

GP is Game Protect.
Unfortunately our site is named with similar abbreviation Get-Paid.com but we have nothing to do with GP, and please don't use our quote in that reference neither.

What does this (wrongly) association have to do with the subject? Topics open to talk about this, not to talk about peripheral issues. If you want to talk about the association of other accounts, you should do that in the appropriate topic here.
Incidentally, I am not a fan of sportsbet.io, given the way in which many people have been duped. But on this issue I can only say that it is not the responsibility of sportsbet that many bitcoins have been gambled, that is your own responsibility. Nobody has obliged you to deposit the bitcoins. I do not think that sportsbet.io should return the bitcoins.

[JollyGood]

So you are an alt-account of game-protect?

You should stop chasing after users that are claiming they are victims of Sportsbet and other casinos and you should own up to everybody how many alts you actually operate.

What does this (wrongly) association have to do with the subject? Topics open to talk about this, not to talk about peripheral issues. If you want to talk about the association of other accounts, you should do that in the appropriate topic here.
Incidentally, I am not a fan of sportsbet.io, given the way in which many people have been duped. But on this issue I can only say that it is not the responsibility of sportsbet that many bitcoins have been gambled, that is your own responsibility. Nobody has obliged you to deposit the bitcoins. I do not think that sportsbet.io should return the bitcoins.

[adam0991]

I sympathise with you. Some sort of help might be possible depending on the answer to these questions so please answer the following:

 - Which country are you located in?
 - When going to sportsbet.io I get diverted to sportsbetio.uk so what was the exact URL that displays when you gamble there?

I have tried to resolve this with them privately but they choose to ignore the matter and insist they done everything in their power to prevent this and it's entirely not their fault, which I massively disagree with. It's both of our faults.

I want them to accept that they could have done better and that they can do better in the future to prevent something this extreme from happening to someone else. I want them to realise the damage they can cause by not taking responsible gambling seriously.

This is not solely about my loss of funds, this is about the carelessness of the company. I want to highlight this and make them learn from this and evolve. I don't believe they are truely a bad company. As stated before, they were good to me prior to my self exclusion.

The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

OP has gone quiet, I wonder if Sportsbet have reached out directly. What were you thinking?

Hopefully this thread will be kept updated

[JollyGood]

You are showing narcissistic tendencies with your split personality posting.

By posting what appears to be a mild harmless inquisitive post will not take away the fact you are in need of medical help for your psychological disorder

https://bitcointalk.org/index.php?topic=5264620.msg54934083#msg54934083

OP has gone quiet, I wonder if Sportsbet have reached out directly. What were you thinking?

Hopefully this thread will be kept updated

[JollyGood]

Sportsbet have said they have been in touch and you have requested not to share any information:

Hi all,

In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.

Thank you for your understanding

regards,
Steve.
Sportsbet.io

I can confirm that sportsbet.io have not reached out to me regarding this, the situation remains the same.

There is still also no update from Curaçao eGaming.

I have had lots of messages from users asking how they can help, I don’t believe this post or it’s response will have any impact on the way sportsbet.io handle this case, but I also don’t feel it will do any harm. I wanted to raise awareness to this matter to show that as a company they clearly have no care towards responsible gambling and the impact that has.

The best way one can help is by supporting the flag against them on this forum. Link found below.

https://bitcointalk.org/index.php?action=trust;flag=2181

Should I receive any updates I will keep this thread updated. Thanks