[SCAM] Sportsbet.io seized my profits

[AB de Royse777]

You took my words wrong way, brother.

Shit! Apologies buddy :-D

What you said is what I meant, please re-read what I said. I said that if KYC documents have been provided, then what's the need at the casino's end to harass their customer by coming up with all such shit like multi-accounts, no proofs, nothing and just giving back their deposits without giving them their winnings? It feels like begging for our own money. Isn't that harassment?

Sportsbet is getting bigger, and we will see more complaints like this and in some cases they will be legit too. SB needs to be serious about KYCing and make decision based on the KYC results.

after a big win they ask for KYC.

In the recent some cases we did not see big wins. There are cases which are peanuts for SB to resolve and stop all these nonsense.

[JollyGood]

You might be on to something but there is a little bit more to this because when going to the sportsbet.io website from the UK the URL gets diverted to sportsbetio.uk and there are lots of terms and conditions they have to abide by including very strict UK laws with them being based in the Isle of Man.

The website "sportsbet.io" itself has largely nothing in protection for the end user with their organisation based in Curaçao "mBet Solutions NV (Kaya Richard J. Beaujon Z/N Landhuis Joonchi II Curaçao)" and states "It is licensed and regulated by the Government of Curaçao under the gaming license 1668/JAZ."

We all know a Curaçao licence is effectively a useless one that does nothing except give a false sense of legitimacy to any website that applies for it but Sportsbet are differentiating between "sportsbet.io" and "sportsbetio.uk"

Maybe sportsbet.io is under some government pressure since they have some big sponsorships and everybody has their eyes on them so they are trying to eliminate any kind of risk whenever possible. Just a possibility and a shitty one...

[actmyname]

You might be on to something but there is a little bit more to this because when going to the sportsbet.io website from the UK the URL gets diverted to sportsbetio.uk and there are lots of terms and conditions they have to abide by including very strict UK laws with them being based in the Isle of Man.

The UK site is FIAT-only, though. Perhaps they merely combined the various processes between the UK site and the BTC site, and the overlap was too stringent for general gamblers?

When it comes to multiple account detection, depending on the methods used, results may vary. And of course, the larger the player-base, the greater chance of false positives.

[JollyGood]

There is something strange going on with the number of complaints against Sportsbet increasing. I am looking forward to what Sportsbet have to add in this thread, we need some sort of clarity.

You might be on to something but there is a little bit more to this because when going to the sportsbet.io website from the UK the URL gets diverted to sportsbetio.uk and there are lots of terms and conditions they have to abide by including very strict UK laws with them being based in the Isle of Man.

The UK site is FIAT-only, though. Perhaps they merely combined the various processes between the UK site and the BTC site, and the overlap was too stringent for general gamblers?

When it comes to multiple account detection, depending on the methods used, results may vary. And of course, the larger the player-base, the greater chance of false positives.

[Stedsm]

There is something strange going on with the number of complaints against Sportsbet increasing. I am looking forward to what Sportsbet have to add in this thread, we need some sort of clarity.

An exit-scam maybe?
I don't really want Sportsbet ending it all this way because too many hearts (including mine) will be broken if this happens. I don't know why there are no clarifications even in the previous threads made by other users, makes me worried. I don't have anything on sportsbet ATM but these things have created a scary situation where the most trusted casino is behaving shady.

[marlboroza]

Maybe sportsbet.io is under some government pressure since they have some big sponsorships and everybody has their eyes on them so they are trying to eliminate any kind of risk whenever possible. Just a possibility and a shitty one...

Under...Curacao pressure? Lol.

Even if it's a crypto bookies, you still need KYC to identify a person.

If someone is accused of multi-accounting and casino enforce KYC to one account, only thing they really prove is that 1 account belongs to that one person. It really doesn't prove anything else, let's not forget accusation and reason for banning player in the first place.

[mindrust]

Maybe sportsbet.io is under some government pressure since they have some big sponsorships and everybody has their eyes on them so they are trying to eliminate any kind of risk whenever possible. Just a possibility and a shitty one...

Under...Curacao pressure? Lol.

Under the pressure of the QUEEN of the UNITED KINGDOM.

They have a sponsorship deal with Watford F.C -right?- they must be legitimate.. I thought that was obvious.

[adam0991]

There is something strange going on with the number of complaints against Sportsbet increasing. I am looking forward to what Sportsbet have to add in this thread, we need some sort of clarity.

An exit-scam maybe?
I don't really want Sportsbet ending it all this way because too many hearts (including mine) will be broken if this happens. I don't know why there are no clarifications even in the previous threads made by other users, makes me worried. I don't have anything on sportsbet ATM but these things have created a scary situation where the most trusted casino is behaving shady.

Maybe this is just how they operate but now more users are posting their experiences public due to seeing other posts on google.

You might be on to something but there is a little bit more to this because when going to the sportsbet.io website from the UK the URL gets diverted to sportsbetio.uk and there are lots of terms and conditions they have to abide by including very strict UK laws with them being based in the Isle of Man.

The website "sportsbet.io" itself has largely nothing in protection for the end user with their organisation based in Curaçao "mBet Solutions NV (Kaya Richard J. Beaujon Z/N Landhuis Joonchi II Curaçao)" and states "It is licensed and regulated by the Government of Curaçao under the gaming license 1668/JAZ."

We all know a Curaçao licence is effectively a useless one that does nothing except give a false sense of legitimacy to any website that applies for it but Sportsbet are differentiating between "sportsbet.io" and "sportsbetio.uk"

Maybe sportsbet.io is under some government pressure since they have some big sponsorships and everybody has their eyes on them so they are trying to eliminate any kind of risk whenever possible. Just a possibility and a shitty one...

2 different companies, from my research sportsbetio.uk is a white label site that they license from a UK regulr. They released this site as part of their Watford FC sponsorship, it does not accept bitcoin and is heavily regulated by the UK Gambling Commission

But as for Sportsbet.io, well that’s a different matter. All the complaints are from their non-UK site.

[marlboroza]

Under the pressure of the QUEEN of the UNITED KINGDOM.

They have a sponsorship deal with Watford F.C -right?- they must be legitimate.. I thought that was obvious.

It says they are "owned and operated by mBet Soulutions NV" and "licensed and regulated by the Government of Curaçao".

It's in their ToS, you know...

[saturent]

My question is,  If your platform don't allow multi accounts then why didn't you detected the user before winning/placing the bet. So you guys have no issues if multi account user lose the bet but rules only activate when they win....Huh.

Created the account in just a matter of seconds, played for hours without any issue, then "multiaccounting" isnt detected until Im withdrawing, right? Lol.. never providing any proof to justify their actions.

[saturent]

At least not from the gambling website's end, because if KYC documents have been provided, they need not to harass their customers like this. I'm personally a fan (yes I'm still am) of sportsbet.io but the number of complains being raised on a daily basis have rung alarms in my heart for them.

I totally expected to be refunded immediately after sending all the KYC docs and successfully finishing Veriff.

The fact of not even knowing whether my deposit would be refunded after a whole week, truly made me go through a nightmare (I sent all the KYC docs. on the first day).

[AB de Royse777]

I just read the entire OP. And my take:

https://imgur.com/a/6t64yqs

What is this crap! How (i), (ii), (iii), (iv), (v), (vi) and (vii) are related to KYC verification?

17.1.    Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
(i) we suspect that you are engaging in money laundering, illegal or other fraudulent activity while using our Website; or
(ii) we suspect that you are depositing funds which have been obtained unlawfully or in a clearly and seriously debase manner; or
(iii) we obtain evidence that you are part of a betting syndicate where several parties are involved in placing bets in order to evade the Sportsbook Rules, these Terms and Conditions or any other rules of Sportsbet.io; or
(iv) we determine that you are using any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the casino games, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the Sportsbet.io systems; or
(v) we determine that you are colluding or attempt to collude with other players in order to defraud Sportsbet.io or its customers;
(vi) we determine that you are breaching any term of these Terms and Conditions;
(vii) we determine that you are acting in a manner that is detrimental to the conduct of our business.

Unless you find a different person in the selfie and the ID or you have exact match of the person with another account you have in sportsbet. I would like to know what was the report from veriff.com team.

[saturent]

Unless you find a different person in the selfie and the ID or you have exact match of the person with another account you have in sportsbet. I would like to know what was the report from veriff.com team.

As far as I know, after uploading my pics and waiting for a few seconds, I was told that I had been successfully verified.
I do not really believe the report they gave to Sportsbef.io should have much difference since Veriff had already informed me that it was successul.

[AB de Royse777]

As far as I know, after uploading my pics and waiting for a few seconds, I was told that I had been successfully verified.
I do not really believe the report they gave to Sportsbef.io should have much difference since Veriff had already informed me that it was successul.

I did not know how veriff.com work but now this make sense to use a third party.

1. If passing or failing KYC that is coming from the third party does not matter then why this veriff.com KYC? @Sportsbet.io
2. And my first question still remains: How (i), (ii), (iii), (iv), (v), (vi) and (vii) are related to KYC verification?

[saturent]

I did not know how veriff.com work but now this make sense to use a third party.

I should have had to take a screenshot right at the screen showing "successfully verified". Sadly, I did not expect I would end up needing such thing.

[AB de Royse777]

I am happy to give you benefit of the doubt in this veriff.com matter.

Anyway, I have requested Steve to look at this case along with another one. I will wait for him to make a statement here before telling anything else in this matter.

Good luck.

[saturent]

I am happy to give you benefit of the doubt in this veriff.com matter.

Anyway, I have requested Steve to look at this case along with another one. I will wait for him to make a statement here before telling anything else in this matter.

Good luck.

I wonder why all this Veriff thing and all the docs. requested by Sportsbet.io if later on they excuse themselves as "your KYC failed" to do whatever they please.

Will see,.. anyway, thanks.

[asche]

I am happy to give you benefit of the doubt in this veriff.com matter.

Anyway, I have requested Steve to look at this case along with another one. I will wait for him to make a statement here before telling anything else in this matter.

Good luck.

I wonder why all this Veriff thing and all the docs. requested by Sportsbet.io if later on they excuse themselves as "your KYC failed" to do whatever they please.

Will see,.. anyway, thanks.

I agree on the timing issue.

If you ask for KYC, and then it fails you should know why.

Since the KYC process is handled by Veriff, which should be a trusted third party in the matter, the customer should just have the answer from Veriff regarding the KYC.

If SP does externalize the KYC, both parties should receive the answer from the third party regarding said KYC.

If KYC passes, no ground to block account, or SP should've done it in the first place and not use the KYC as a pretense.

[saturent]

I agree on the timing issue.

If you ask for KYC, and then it fails you should know why.

Since the KYC process is handled by Veriff, which should be a trusted third party in the matter, the customer should just have the answer from Veriff regarding the KYC.

If SP does externalize the KYC, both parties should receive the answer from the third party regarding said KYC.

If KYC passes, no ground to block account, or SP should've done it in the first place and not use the KYC as a pretense.

Absolutely.

In fact, I would not be sharing my personal data to them if I knew it was going to be useless, as being a successful KYC or not, their final decision would end up being the same.

Actually, I am quiet confused on why they request all that sensitive information.

Being allowed to register, deposit and play, in a matter of seconds, but having this many problems when you try to withdraw, it is somethig that really bothers me.

[mindrust]

Under the pressure of the QUEEN of the UNITED KINGDOM.

They have a sponsorship deal with Watford F.C -right?- they must be legitimate.. I thought that was obvious.

It says they are "owned and operated by mBet Soulutions NV" and "licensed and regulated by the Government of Curaçao".

It's in their ToS, you know...

I don't think the UK would give a damn about the government of Curaçao and their laws.

But these are only assumptions.

Maybe sportsbet.io are just assholes. That's a possibility too.