Need advice/ sent a crypto to wrong address on Coinbase.

[Stavello]

Hello, I am desperate and just looking for some guidance. I am new to crypto and was using dharma.io for the first time last night. I bought a wbtc but later on decided I wanted to transfer the asset to Coinbase. Again I am new so I accidentally sent it as wbtc to my ethereum wallet. So obviously it didn’t show up and I am scared like hell I lost the asset and 12 grand. I am in touch with Coinbase support and I sent them the transaction hash but am I SOL? It was an honest mistake from a crypto noob and I’m reading online they can’t or won’t get it back. I’m losing it and I need something guidance please. Thanks.

[Indymoney]

Hello, I am desperate and just looking for some guidance. I am new to crypto and was using dharma.io for the first time last night. I bought a wbtc but later on decided I wanted to transfer the asset to Coinbase. Again I am new so I accidentally sent it as wbtc to my ethereum wallet. So obviously it didn’t show up and I am scared like hell I lost the asset and 12 grand. I am in touch with Coinbase support and I sent them the transaction hash but am I SOL? It was an honest mistake from a crypto noob and I’m reading online they can’t or won’t get it back. I’m losing it and I need something guidance please. Thanks.

Most chances they will not send any thing back because its happen many times already if user send coins to wrong address they never send back so its a lesson for you next time do double check and then transfer your coins because its very sensitive matter and need some good intention from user.

[o_e_l_e_o]

When you say "WBTC", do you mean Wrapped Bitcoin, the ERC20 token (https://coinmarketcap.com/currencies/wrapped-bitcoin)?

If we are talking about WBTC the ERC20 token, then sending it to an Ethereum address is exactly how these tokens are transferred. Although Coinbase do not support ERC20 tokens on their exchange, since Coinbase have access to that Ethereum address they will also be able access to your WBTC. The difficulty here is going to be convincing them to recover it for you - their customer support is terrible and they have often left other customers in similar situations hung out to dry (usually with BTC/BCH sent to the wrong address).

You will likely have to spend weeks hassling their support. Cause a fuss on Twitter and Reddit - sometimes community backlash will convince them to recover your funds. Since it is a significant amount of money, you could also pursue legal action.

[Coyster]

Op sorry about the mix up in your transaction/address, as it stands your help can only come from coinbase and their support team, what was their reply when you contacted them about the issue? There's no doubt this whole process is going to be a very long and frustrating one, that could even end up in you not getting your coins back.

Just like the post above, try dragging coinbase out on some of their social media handles, every company hates it when they are in the spotlight for the wrong reason, hopefully coinbase may attend to your case and recover your funds. That being said, stick around in this community and also asks questions so this mistake doesn't happen twice.

[mikeywith]

Your strongest hope is what o_e_l_e_o mentioned, your last resort is 'luck', WBTC is listed on some major exchanges such as Bittrex and Bitfinex, so who knows? maybe one day in the future Coinbase decides to list the coin and it would magically show up in your balance, 12k is a lot of money and if you make some noise about it across all different social media platforms - you might get lucky enough.

[Stedsm]

Your strongest hope is what o_e_l_e_o mentioned, your last resort is 'luck', WBTC is listed on some major exchanges such as Bittrex and Bitfinex, so who knows? maybe one day in the future Coinbase decides to list the coin and it would magically show up in your balance, 12k is a lot of money and if you make some noise about it across all different social media platforms - you might get lucky enough.

Coinbase won't list WBTC, so false hopes there as they have not even fulfilled some promises in the past by announcing a partnership but not adding that coin/token to their platform due to certain reasons.

@OP, isn't it fine if you ask them to keep some percentage (like 5 or 10), I mean they're literally terrible and won't really help unless bribed (if bribing them works out). I'm sorry if anyone gets offended by my suggestion but I thought that getting a hefty amount back is not so easy there and so, something is better than nothing and to get that something back, we should do something. I know coinbase is not a cheap firm there, but if they don't co-operate the way we expect, then this is probably the last option.

[Twinkledoe]

Your strongest hope is what o_e_l_e_o mentioned, your last resort is 'luck', WBTC is listed on some major exchanges such as Bittrex and Bitfinex, so who knows? maybe one day in the future Coinbase decides to list the coin and it would magically show up in your balance, 12k is a lot of money and if you make some noise about it across all different social media platforms - you might get lucky enough.

He should be aggressive as nagging their customer support will not be a solution here. Create noise in social media because anyway it is large sum of money. And presenting his case in social media is free. So maybe, if he can get support from the community, coinbase will take action on this case. Though the likelihood that they will return it is really low as the fault of sending to wrong address was his. A very huge lesson here. If you are a newbie, try with small amounts first and check if it goes thru, I do that even  now, when dealing with exchanges.

[JeromeTash]

Coinbase only reflects coins or tokens they have officially listed in their wallet despite supporting Ethereum Blockchain. Coinbase support will probably be your only hope right now.
Always try to use Non-custodial Wallets like Myetherwallet, Metamask, Trust wallet, when trying to keep your ERC20 tokens.

[Stavello]

In my few interactions with Coinbase support since last night  they opened a case and they asked me for the transaction hash. I was able to find that on ether-scan and I sent it to them last night. I am praying they see that I sent it accidentally to my eth wallet on Coinbase and I don’t know why can’t they just send it back to the dharma.io wallet I was using. I know I made a mistake and it’s my fault but I can’t lose $12,000 over this. So is their claim going to be the money is gone? I really don’t understand I feel terrible I have been sick since last night over this I can’t lose this money.

[chaser15]

Hello, I am desperate and just looking for some guidance. I am new to crypto and was using dharma.io for the first time last night. I bought a wbtc but later on decided I wanted to transfer the asset to Coinbase. Again I am new so I accidentally sent it as wbtc to my ethereum wallet. So obviously it didn’t show up and I am scared like hell I lost the asset and 12 grand. I am in touch with Coinbase support and I sent them the transaction hash but am I SOL? It was an honest mistake from a crypto noob and I’m reading online they can’t or won’t get it back. I’m losing it and I need something guidance please. Thanks.

I don't understand how it ends up to the decision on transferring it to Coinbase where in the first place, WBTC is not supported there. AFAIK, supporting this coin is still under review together with other assets. So you mean you have other assets there and supposedly it should be those that will transfer to Coinbase instead of on your WBTC?

It happened now and it's unfortunate that only luck can help you. I don't see yet an exchange return those wrong deposits. Not discouraging you but just telling the fact. When did you send you a ticket? Try to wait more and always give it a heads-up.

The amount is kinda high. I hope they will consider returning it and it has a chance I think. But returning might take time even if they will approve it. But at least they approved it.

[o_e_l_e_o]

I am praying they see that I sent it accidentally to my eth wallet on Coinbase and I don’t know why can’t they just send it back to the dharma.io wallet I was using.

It is encouraging that they have asked for the transaction hash. At least this means they are looking in to it. Are you fully verified on Coinbase with KYC? If you are not, I suspect they will ask you to do this before returning your funds.

So is their claim going to be the money is gone?

It shouldn't be. Your money is categorically not gone. You sent an Ethereum token to the Ethereum address on your account. Coinbase control that Ethereum address, and so they can access all tokens sent to it. They can return your money, the only question here is whether or not they will. Since it is a significant amount of money they may be more willing to help, and if not, the threat of legal action should do it.

If you don't mind answering, what country or jurisdiction do you live in?

[Stavello]

I transferred it to Coinbase because I keep most of my assets there. I had bought some stuff on dharma because they had some things I couldn’t get on Coinbase. I kinda was moving $ back and forth a bit and I just made an honest mistake.

[Stavello]

I live in The United States (Minnesota) . I am not sure about kyc but I am going to try to do it now. It’s my day off from work today and like I said I am sick over this and not able to focus on anything else really. Thank you everyone for your comments. My friend works in crypto as an in-house counsel at a place and if they try to deny me I may tell him about it. I admit I made a mistake and it’s my fault but $12000 dollars I can not lose that over it.

[Rengga Jati]

When you say "WBTC", do you mean Wrapped Bitcoin, the ERC20 token (https://coinmarketcap.com/currencies/wrapped-bitcoin)?

I think yes, this coin is what the OP means, WBTC, an ERC20 token https://wbtc.network/.

I have also checked the exchange of WBTC and Coinbase doesn't list this coin. The only thing that you can do is contact the support. But, I have no idea if this will be back to you or not because this is a self-mistake. Many exchanges or wallet types have always noticed before transferring to be careful and ensure the wallet address and all information before the transaction or transfer. They will not be responsible for any loss because of the user/ mistake.
So sorry about this. But it can be one of the lessons, a big lesson for you to be more careful and check the information before doing something. Moreover, if it is for a newbie. Actually this kind of mistake can be also done by everybody. that is why it can be lesson for all of us here.

Hopefully, you are in luck and you can get the token back.

[Stavello]

I am praying. Like I said I acknowledge my mistake wholeheartedly. I found the transaction hash and sent it to them. I am literally in shell shock over this this is too much money for me to lose. Is Coinbase based in the United States? Yes it was a wbtc coin. I will be honest I am so naive I did not even realize that was not a standard bitcoin when I purchased.

[BitMaxz]

I transferred it to Coinbase because I keep most of my assets there. I had bought some stuff on dharma because they had some things I couldn’t get on Coinbase. I kinda was moving $ back and forth a bit and I just made an honest mistake.

Next time don't use Coinbase because you don't have full control of your wallet so if you made mistake you can not able to recover them back as what they said from the faq. "Coinbase will not be able to recover tokens sent to the wrong address."


You are lucky if they grant your request to recover your token but for me, there is a 10% chance that they can grant your request to send or recover back the token.

[Stavello]

I transferred it to Coinbase because I keep most of my assets there. I had bought some stuff on dharma because they had some things I couldn’t get on Coinbase. I kinda was moving $ back and forth a bit and I just made an honest mistake.

Next time don't use Coinbase because you don't have full control of your wallet so if you made mistake you can not able to recover them back as what they said from the faq. "Coinbase will not be able to recover tokens sent to the wrong address."


You are lucky if they grant your request to recover your token but for me, there is a 10% chance that they can grant your request to send or recover back the token.

My heart sinks when you say that. They say the “review” takes five to seven business days so the next week is going to be rough. I think I’m going to have to wait that out and if they tell me they can’t retrieve I will have to loop in my friend who is an attorney in the crypto world. This seems insane to me that an honest mistake where I just pressed the wrong couple of buttons there’s no way to get the money back. It’s devastating.

[Stavello]

I am praying they see that I sent it accidentally to my eth wallet on Coinbase and I don’t know why can’t they just send it back to the dharma.io wallet I was using.

It is encouraging that they have asked for the transaction hash. At least this means they are looking in to it. Are you fully verified on Coinbase with KYC? If you are not, I suspect they will ask you to do this before returning your funds.

So is their claim going to be the money is gone?

It shouldn't be. Your money is categorically not gone. You sent an Ethereum token to the Ethereum address on your account. Coinbase control that Ethereum address, and so they can access all tokens sent to it. They can return your money, the only question here is whether or not they will. Since it is a significant amount of money they may be more willing to help, and if not, the threat of legal action should do it.

If you don't mind answering, what country or jurisdiction do you live in?


Thank you so much for saying this. It’s made me feel a little bit better about the whole situation.

[Latviand]

Say goodbye to your money and never do the same mistake again.

Always double check the addresses so that you are certain about it and you will not experience this inconvenience.

Bitcoin transactions are irreversible so don't expect that they will send it back to you. Try to use another exchange where you are comfortable in using it to prevent these mistakes. Coinbase is not the only platform that you can use, Binance is there to help you out with trusted quality wallet that will help you in BTC transactions.

[Stavello]

So no chance huh? I can’t fathom how they could not fix this. This mistake is gonna cost me $12,000. This is devastating.

[DdmrDdmr]

<...>

Coinbase may have some lateral interest in getting it resolved. WBTC is amongst the 19 crypto assets recently announced that are under consideration to be included in the Exchange. There’s no telling if and when they’ll get them listed, but at least they are on their radar (see https://news.bitcoin.com/coinbase-reviewing-19-crypto-assets-for-listing-including-wrapped-bitcoin-and-paxos-gold/), which may somehow help your cause.

[Mauser]

Hello, I am desperate and just looking for some guidance. I am new to crypto and was using dharma.io for the first time last night. I bought a wbtc but later on decided I wanted to transfer the asset to Coinbase. Again I am new so I accidentally sent it as wbtc to my ethereum wallet. So obviously it didn’t show up and I am scared like hell I lost the asset and 12 grand. I am in touch with Coinbase support and I sent them the transaction hash but am I SOL? It was an honest mistake from a crypto noob and I’m reading online they can’t or won’t get it back. I’m losing it and I need something guidance please. Thanks.

The chances are small you will get a back but you should try.

Unfortunately contacting the receiver of your funds is not really possible you would need to go via coinbase directly. Honestly I would just keep asking the support staff and see their reply. If they don't really want to help you I would retry the support team at different time and maybe you get more lucky with a different person on the support desk. Good luck, I know this really hurts. Happened to me too.

In the future better to tripple check the adress. I guess it's a mistake you will only do once.

[Bitum]

For us, this means that the prices of these cryptocurrencies will definitely rise in the short term. It happened again and again and when these are listed it is no exception

[Yamifoud]

So no chance huh? I can’t fathom how they could not fix this. This mistake is gonna cost me $12,000. This is devastating.

We're not saying that you have no chance at all to recover your money but somehow, the chance is very slim for now since WBT is not at their list (maybe it can be listed in the future). Their support is terrible to think, they are not really responsive when it comes to this as they are tired enough to answers such the same mistake again and again. By keeping in touch with their support them might give you the luck to be responded and have their hands to help your problem. I also suggest not to get harsh with them, that is your fault, not them. So it needs to be patient, otherwise.

[Eureka_07]

So no chance huh? I can’t fathom how they could not fix this. This mistake is gonna cost me $12,000. This is devastating.

Nah, I think there is still a hope. Coinbase asked for your transaction hash, so for now, believe that they will do something out of it.
They opened the case for your issue and that seems that they are trying to help you.
And they will more likely to help you because you are their customer, no matter who committed the mistake, they should still make their best to help you resolve it.

I do not know the process on how they can. But I do believe that there is a big chance that those tokens sent to coinbase are retrievable.
Personally I think, that they can make a special integration of wBTC token to to binance just for you (not open for other traders).
This should be retrievable since you've sent your tokens to an ethereum wallet.

And if they resolved it, try giving them the compensation they deserve.
I support you, you should consult to a lawyer if coinbase did not resolved your case.
Be more careful next time.
Goodluck!

[Lucius]

Say goodbye to your money and never do the same mistake again.
Bitcoin transactions are irreversible so don't expect that they will send it back to you. Try to use another exchange where you are comfortable in using it to prevent these mistakes. Coinbase is not the only platform that you can use, Binance is there to help you out with trusted quality wallet that will help you in BTC transactions.

I support you, you should consult to a lawyer if binance did not resolved your case.
Be more careful next time.
Goodluck!

Stavello, don't pay attention to such answers, because these are classic shitposters who failed to understand what this is about, so they give you advice on how Bitcoin transactions are irreversible, or to contact Binance for help that has nothing to do with your case.

As some others have already told you, Coinbase is the only one that can solve your problem - but you have to know that in such cases it is not easy to get your funds, it requires a lot of time and technical knowledge - and all crypto exchanges avoid doing things like this because it is not a standard procedure, and can compromise the security of the entire system. Now you can only wait and hope for a positive outcome.

[Eureka_07]

I support you, you should consult to a lawyer if binance did not resolved your case.
Be more careful next time.
Goodluck!

Stavello, don't pay attention to such answers, because these are classic shitposters who failed to understand what this is about, so they give you advice on how Bitcoin transactions are irreversible, or to contact Binance for help that has nothing to do with your case.

Okay I also made some mistake. I understood the topic.
I admit most of the time I am having some confusion between binance and coinbase (it's a personal issue). But that does not mean that you can tag me as a shitposter.

I am sorry OP for having such confusion between binance and coinbase. I do not know a lot, and I am just trying to give my personal opinion about the issue.
Thank you @Lucuis! for "correcting" me. You are so generous.

Here, here, I support my mistake with this:

Nah, I think there is still a hope. Coinbase asked for your transaction hash, so for now, believe that they will do something out of it.
They opened the case for your issue and that seems that they are trying to help you.

I did not even said this

so they give you advice on how Bitcoin transactions are irreversible, or to contact Binance for help that has nothing to do with your case.

Quoting what just I said:

Nah, I think there is still a hope. Coinbase asked for your transaction hash, so for now, believe that they will do something out of it.
They opened the case for your issue and that seems that they are trying to help you.
And they will more likely to help you because you are their customer, no matter who committed the mistake, they should still make their best to help you resolve it.

I do not know the process on how they can. But I do believe that there is a big chance that those tokens sent to coinbase are retrievable.
Personally I think, that they can make a special integration of wBTC token to to binance just for you (not open for other traders).

I look up high ranking members like you but I can't believe you have some attitude like that. A Legendary one. So much intelligence lies within you sir.

Di ako nag mamagaling.

[Lucius]

I did not even said this

so they give you advice on how Bitcoin transactions are irreversible, or to contact Binance for help that has nothing to do with your case.

Did you notice that I quote one more user in my post? So my comment is about that other user, not you.

I look up high ranking members like you but I can't believe you have some attitude like that. A Legendary one. So much intelligence lies within you sir.

What kind of attitude do I have if I warn someone to pay a little more attention to what it's really about? Legendary rank means nothing special, there are a lot of them on this forum who are Legendary and have no idea what Coinbase or Binance is.

I withdraw my statement that you are a shitposter, but you certainly can do better - we all make mistakes, it is in human nature

[Eureka_07]

Did you notice that I quote one more user in my post? So my comment is about that other user, not you.

I noticed, but you're referring to the both of us as you said "they". But it's fine now.

What kind of attitude do I have if I warn someone to pay a little more attention to what it's really about? Legendary rank means nothing special, there are a lot of them on this forum who are Legendary and have no idea what Coinbase or Binance is.

The way You addressed it.
For you it's nothing but for some members here, it has something that is special. That is why we have so much respect and that is we why we look up on members like you.

I withdraw my statement that you are a shitposter, but you certainly can do better - we all make mistakes, it is in human nature

So do I, withdrawing my statement that you had such attitude. I'll make sure to improve my post everyday, I am doing my best.  thank you.
See you around  

[Stavello]

Hello, I am desperate and just looking for some guidance. I am new to crypto and was using dharma.io for the first time last night. I bought a wbtc but later on decided I wanted to transfer the asset to Coinbase. Again I am new so I accidentally sent it as wbtc to my ethereum wallet. So obviously it didn’t show up and I am scared like hell I lost the asset and 12 grand. I am in touch with Coinbase support and I sent them the transaction hash but am I SOL? It was an honest mistake from a crypto noob and I’m reading online they can’t or won’t get it back. I’m losing it and I need something guidance please. Thanks.

The chances are small you will get a back but you should try.

Unfortunately contacting the receiver of your funds is not really possible you would need to go via coinbase directly. Honestly I would just keep asking the support staff and see their reply. If they don't really want to help you I would retry the support team at different time and maybe you get more lucky with a different person on the support desk. Good luck, I know this really hurts. Happened to me too.

In the future better to tripple check the adress. I guess it's a mistake you will only do once.

Thanks for your insight. I appreciate all the advice people are giving me. I totally appreciate that is it is difficult and time consuming. But we are also talking about a momentary mistake  costing me $12000. That seems kinda crazy. I guess at the very least the asset is not technically gone I just have to wait and hope and pray that they list wBtc one day and I’d get it back? So technically my money hasn’t like vanished and is still there?

[Stedsm]

Thanks for your insight. I appreciate all the advice people are giving me. I totally appreciate that is it is difficult and time consuming. But we are also talking about a momentary mistake  costing me $12000. That seems kinda crazy. I guess at the very least the asset is not technically gone I just have to wait and hope and pray that they list wBtc one day and I’d get it back? So technically my money hasn’t like vanished and is still there?

If you have sent it on an address, it is still on that address and didn't leave for the universe yet so to get hidden out somewhere else. /s
Stop acting like a kid, I know it's your mistake but at least they are looking into it. So, either way, they might try to (most probably) add wBtc to their smart contract and let you be able to get your money back. Not just that, try to get this resolved because you already know that crypto market is volatile and if your asset is volatile enough, don't let it stay for too long in their hands. Trust me, coinbase ain't gonna steal nothing from you, just wait, keep patience and co-operate with them. I hope that your KYC is already verified there so you don't have to prove your ownership and wait for your KYC verification to get completed.

[Stavello]

Thanks for your insight. I appreciate all the advice people are giving me. I totally appreciate that is it is difficult and time consuming. But we are also talking about a momentary mistake  costing me $12000. That seems kinda crazy. I guess at the very least the asset is not technically gone I just have to wait and hope and pray that they list wBtc one day and I’d get it back? So technically my money hasn’t like vanished and is still there?

If you have sent it on an address, it is still on that address and didn't leave for the universe yet so to get hidden out somewhere else. /s
Stop acting like a kid, I know it's your mistake but at least they are looking into it. So, either way, they might try to (most probably) add wBtc to their smart contract and let you be able to get your money back. Not just that, try to get this resolved because you already know that crypto market is volatile and if your asset is volatile enough, don't let it stay for too long in their hands. Trust me, coinbase ain't gonna steal nothing from you, just wait, keep patience and co-operate with them. I hope that your KYC is already verified there so you don't have to prove your ownership and wait for your KYC verification to get completed.

Thanks for the insight. I agree it’s my mistake and I don’t mean to act like a kid. I am just kinda freaked out that a mistake and I could lose 12000. The posts here have made me feel better in that it’s not completely gone. I have already gone through kyc so I am good there. I am just waiting to hear back from them.