Bitcasino.io blocked account - 1.2kk trx

[shoreno]

I believe Bitcasino.io wouldn't tarnish their reputation in exchange for a handful of a shitcoin.

Anyway, if you're losing patience over them, as a VIP client having only 1.2k of TRX stuck in your wallet, you could always forget about them and jump ship to another reputable casino.

afaik trx isnt a sh*t coin but it still up you if you consider it but i like your advice here . 2weeks is really alot and enough to move on , if this problem happen to me i probably loose patience and move on to another casino that can treat me better . whats more suck is that he is already a vip and vip means verry important person but its funny that he was like treated as an ordinary costumer . the amount is small and the casino dont bother to return it but how much more if the amount lost is higher ?

[Bitcasino.io Support]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

[Saisher]

I believe Bitcasino.io wouldn't tarnish their reputation in exchange for a handful of a shitcoin.

Anyway, if you're losing patience over them, as a VIP client having only 1.2k of TRX stuck in your wallet, you could always forget about them and jump ship to another reputable casino.

afaik trx isnt a sh*t coin but it still up you if you consider it but i like your advice here . 2weeks is really alot and enough to move on , if this problem happen to me i probably loose patience and move on to another casino that can treat me better . whats more suck is that he is already a vip and vip means verry important person but its funny that he was like treated as an ordinary costumer . the amount is small and the casino dont bother to return it but how much more if the amount lost is higher ?

I hold Tron and I don't consider it a shitcoin it's far from being a shitcoin and even if it's a small amount it should be addressed, no need to transfer to another gambling site and leave it like that if since it was already posted it should be address this is for the reputation of Bitcasino, their players and for those who wants or looking to play on Bitcasino.

[CardsMoney]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

Thank u, im waiting on email response.

[Questat]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

Thank u, im waiting on email response.

Told yah, they would not destroy their reputation, so you will just have to wait for their response now, hopefully your problem will be solve the soonest.

Good luck!

[livingfree]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

For that amount, they'll ask that much? wait until they will respond to your email.

They have already acknowledged your complain through this thread. And for the meanwhile, lock this thread and wait until they clear your complain or until they have an answer to your problem.

[lebregone]

I will hope that you problem can be resolved as soon as possible as there is a representative already that responds to your post.

If you have not done anything wrong then I am sure that your problem will be solve right away as they will surely fix it if they want to clear their part in order to avoid damaging their reputation.

[Twentyonepaylots]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

You should have not wait for that long, it seems like you missed a lot of days gambling during this boring time. And for the Bitcasino good job for responding. Hope that the conflict on his account will be resolved. Try to update also if there is something suspicious why his account suspended or any reason why it lead that way.

[CardsMoney]

Still no email response, ill open scam accusation topic at monday.

[ongkok87]

Still no email response, ill open scam accusation topic at monday.

Try waiting for a couple of days and if you think they scam you, you can indicate it to your thread how much they scammed you but Bitcasino.io is one of the good casinos right now I think they have an explanation to what happened.

[CardsMoney]

They answered: As a consequence of the detections of these accounts, we would like to inform you that your account and all associated accounts have now been permanently closed.

TRX will be withdraw to my TRX account manually.  I didnt have multiple accounts, but if they withdraw my TRX, problem will solved.

Thank u all people, who write here and help me. After they back my TRX, ill write here. Thanks Bitcasino Support, u help me too.
Waiting on my 1.2kk TRX.

[acroman08]

They answered: As a consequence of the detections of these accounts, we would like to inform you that your account and all associated accounts have now been permanently closed.

TRX will be withdraw to my TRX account manually.  I didnt have multiple accounts, but if they withdraw my TRX, problem will solved.

Thank u all people, who write here and help me. After they back my TRX, ill write here. Thanks Bitcasino Support, u help me too.
Waiting on my 1.2kk TRX.

good for you.

and after the issue has been resolved it's better to update the title to solved then lock the thread to close the issue.

[Questat]

Still no email response, ill open scam accusation topic at monday.

That's your right, as long as that evidence is valid, you can always do that, all I wish is that you'll get your funds and Bitcasino.io would be able to reply with your accusation so everything will be solve for both ends.

[robelneo]

Still no email response, ill open scam accusation topic at monday.

Monday is good but Bitcoin support have already responded and he will look on the details of this issue, so far they've already responded well on every issue, I don't see this to be different on other issues they've encountered, give them some time, two days  is good but if they responded that they want more time give it to them this is to make sure that they want it resolved with the rules properly implemented

[livingfree]

They answered: As a consequence of the detections of these accounts, we would like to inform you that your account and all associated accounts have now been permanently closed.

TRX will be withdraw to my TRX account manually.  I didnt have multiple accounts, but if they withdraw my TRX, problem will solved.

Thank u all people, who write here and help me. After they back my TRX, ill write here. Thanks Bitcasino Support, u help me too.
Waiting on my 1.2kk TRX.

It's still a good result that you'll be getting your balance. Thanks to the consideration of Karl and his team, you should thank them.

Monday is good but Bitcoin support have already responded and he will look on the details of this issue, so far they've already responded well on every issue, I don't see this to be different on other issues they've encountered, give them some time, two days  is good but if they responded that they want more time give it to them this is to make sure that they want it resolved with the rules properly implemented

They've already responded as per cardsmoney and they'll be returning his balance but his account/s will be permanently banned.

[CardsMoney]

Issue solved, got trx back, thanks all.

[worldofcoins]

Issue solved, got trx back, thanks all.

Glad you got them back.
Their website isn't active so i thought it's a lost cause looking at previous situations of different gambling websites running away.
Cheers, it didn't happen with this website and you got your TRX back. 

[masulum]

Issue solved, got trx back, thanks all.

Congrats, since you are already getting your TRX and the problem has been solved, kindly mark your title thread as SOLVED, so anyone can aware of this case. Also, you can lock this thread to prevent any unwanted replay posts. This can be a piece of good knowledge for you to more careful if you are join in any gambling site. Of course, bitcasino.io will solve their user problems in a good way. How if this case happens in a scam gambling site.

[ropyu1978]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

I got the problem with stake account have been locked or blocked after success deposit more than 3k trx, I have trying to complain with their team technical but not get good way how to solve my problem, they always give reason I have made mistake with multiple account but I only have one account so far, what for I have many accounts if I make deposit and not looking for with free way to get reward.

[peter0425]

Wrote in pm to Bitcasino and in their tread, added screenshot.

Wait for them to respond, they are active in the forum and for matters like this, they'd be happy to help you out.
Just be patient and they'll be addressing your concern once they've read your complain.

The amount is not really that huge for them not to address it only 1200 Tron but it's still worth it to claim if you are a gambler any amount will do, and besides Tron is a good coin I'm sure it will be taken care of I have not seen a lot of complaints on Bitcasino.io and they have an active campaign here.

it is not about the amount mate because either Huge or Small the thing is the response of the support,Just a short explanation is enough for OP to learn whats the problem because as what you said this is just a small amount so there is nothing to be delayed answering.

And also Bitcasino is long running gambling site and i believe that they have an active campaign still that managed by jeremy?correct me if i am wrong.

if they don't give any answer after Pm's then better create Scam accusation.

Edit:

Issue solved, got trx back, thanks all.

Just don't Mind since the Issue has been resolved,Hope this will never happen again in the future.

Their reputation is much important to the claims of their players.