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[bitmover]

I just got asked to do KYC after making a withdrawal on Betfury. It happened suddenly and I don't know what triggered it. What's more surprising is that my account is now completely locked I can't play, can't withdraw, can't even access any features until I complete KYC Step 2 and 3.

According to their support and TOS, if I don't complete the KYC within 30 days my account will be permanently blocked. Looks like I need to finish this verification quickly so I can play or withdraw my $11.

What confuses me a bit is that I never got any notification or warning that KYC would be required, especially since I've made several withdrawals before without any issues at all. Has anyone experienced something similar on Betfury?

I think requesting kyc for $11 is bizarre. I cant see any plausible reason to request documentation for $11. Personally, I would let it go the $11. No way I would be sending docs for that amount.

Can't you verify this situation Betfury.com?

[henry_of_skalitz]

^ Rules are rules for $10 or $1k, it doesn't matter to them if there is no resonance.

Or the reason why it happened is that bad according to T&C..

[Zwei]

thanks, but there is nothing really to investigate. still, i would suggest either asking the dev department to look into supporting withdrawals using bech32 addresses for litecoin, or maybe changing the error message to tell users that only legacy addresses are supported to avoid confusion.

I forwarded what you noticed to the right place. Once I am informed about the further course of this matter I will inform you here.
thanks

that's great, and i would just like to say it's good that you are more active on the thread and trying to help people with their issues.

What's more surprising is that my account is now completely locked I can't play, can't withdraw, can't even access any features until I complete KYC Step 2 and 3.

that's how it's supposed to work. i mean, you don't want them to block withdrawals but still let you play, cause 99% of the time you will just lose the balance.

What confuses me a bit is that I never got any notification or warning that KYC would be required, especially since I've made several withdrawals before without any issues at all.

nothing to be confused about, if you check the terms, they have the right to ask for KYC at any time for any reason (or no reason).

[terrific]

I thought that these KYC procedures when withdrawals only happens for bigger amounts.
But with yours, it's not that much for a $11.
As the rep has already responded, let's see what happened to your account after the investigation they'll conduct.

KYC request usually is triggered with a first withdrawal or a big withdrawal, but this user only has a small fund, not a big one after winning big at BetFury. It's just most common reasons of KYC request but there are other possible reasons like cheating or Tos violation, or something change in IP addresses for login, geolocations that perhaps triggered a KYC request by BetFury automatic tool.

As the BetFury representative already replied and told the user to contact with username for further checking and investigation if needed.

We can't do any help with that and just see where this will lead.
But I hope that there is not that much problem at all with mitchr's account and there could be some false alarm based on what you've said.
Because it won't be asked just for that small amount but, we'll never know until the rep has verified or if they will disclose the reason for that.

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[wakier]

What confuses me a bit is that I never got any notification or warning that KYC would be required, especially since I've made several withdrawals before without any issues at all. Has anyone experienced something similar on Betfury?

Someone here had the same issue before. They went ahead with KYC and after that their account worked fine again for withdrawals and betting.
As long as you didn’t break any casino rules, you should be fine.

But I'm curious, have you ever made a withdrawal before your rollover is complete? Because usually at certain casinos this can trigger the system to ask you for KYC.
If that happened to me, maybe I wouldn't bother KYC for just $11.

[Taskford]

I thought that these KYC procedures when withdrawals only happens for bigger amounts.
But with yours, it's not that much for a $11.
As the rep has already responded, let's see what happened to your account after the investigation they'll conduct.

KYC request usually is triggered with a first withdrawal or a big withdrawal, but this user only has a small fund, not a big one after winning big at BetFury. It's just most common reasons of KYC request but there are other possible reasons like cheating or Tos violation, or something change in IP addresses for login, geolocations that perhaps triggered a KYC request by BetFury automatic tool.

As the BetFury representative already replied and told the user to contact with username for further checking and investigation if needed.

Maybe sudden change of IP and it make them looks like suspicious behavior to the management that's why it happens that KYC has been triggered. Other factor is maybe the suspicious pattern of withdrawal and deposit flow that's why they try to check if there's something wrong happening.

But either one of those reasons still its good that they are paying attention with those issues, because they can provably solve those problems once they find out that there's nothing wrong with those transactions and other things on the accounts of those users.

[BetFury.com]

Here is the explanation of mitchr4 case.

The user has been directed to KYC. (Internal information suggests that the user may have created an account previously.)
This triggered the rules:

17.2. Know your Customer (“KYC”) Betfury reserves the right, at any time, to ask for any KYC documentation if it is necessary. Betfury reserves the right to restrict the Service, deposit, or withdrawal until identity is sufficiently determined, or for any other reason in Betfury Risk Department discretion.

Additionally, 30 days after the initial response, the deadline to complete KYC is due, after which Betfury reserves the right to close the user's account permanently.

If the user decides that he does not want to go through KYC, he needs to send a request to withdraw the remaining funds on his account.
It's a rule, regardless of the amount involved.
mitchr4 is also informed about everything via PM.

[mitchr4]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I could actually complete the Level 2 KYC to resolve this issue. However, considering I only want to withdraw $11 from my total deposit of around $20 I feel this is not worth it.

I don't feel I have broken any rules or had any intention to cheat. However, I understand this is the procedure from BetFury's system.

[Unsoldier]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I could actually complete the Level 2 KYC to resolve this issue. However, considering I only want to withdraw $11 from my total deposit of around $20 I feel this is not worth it.

I don't feel I have broken any rules or had any intention to cheat. However, I understand this is the procedure from BetFury's system.

Doing Level 2 KYC just to pull out $11 doesn’t feel worth the hassle at all. At least now it’s clear what happened, even if regular support couldn’t explain it properly. Honestly, I’d probably do the same in your place — either leave it there or just move on. If you ever plan to use BetFury seriously again, you can always finish KYC later.

[examplens]

..

Did you even read the last two posts before yours, or are you just spamming?

Doing Level 2 KYC just to pull out $11 doesn’t feel worth the hassle at all.

KYC is not because of $11, but because of the suspicion of violating the rules.
The user will be allowed to withdraw the amount he has on the account if he does not want to go through KYC.

even if regular support couldn’t explain it properly.

The user himself confirmed that he had received a clear explanation of what it was all about.

If you ever plan to use BetFury seriously again, you can always finish KYC later.

Considering that the KYC request has already been initiated, according to the rules of the casino, the user has a period of 30 days, after which it may happen that his account is permanently closed.

[SquirrelJulietGarden]

KYC is not because of $11, but because of the suspicion of violating the rules.
The user will be allowed to withdraw the amount he has on the account if he does not want to go through KYC.

People don't like KYC as it relates to their privacy that is always matter. It's basic concern for personal privacy that needs to be protected at all cost if possible.

With a person who has an account used for a long time but suddenly has issues with KYC is very cautious so it's important to know reasons why. As it can affect the account in the future even the appeal succeeds this time so the user has very solid support request in order to know about reasons behind this KYC request.

[terrific]

Here is the explanation of mitchr4 case.

The user has been directed to KYC. (Internal information suggests that the user may have created an account previously.)

So Betfury is really strict with this case and I think that the other casinos too if ever they've found someone who probably forgotten their old account by accident.
But even with that strictness, there's a solution to it if the user <if ever something like this happens in the future> is going to comply.
It seems that everyone had followed this and thanks to the representative for giving us an update because usually casinos don't disclose reasons for cases like this.

[Rruchi man]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I'm very sure it was not the intention of the customer agent behind the live chat to offer an explanation to you that wasn't clear enough. Sometimes I feel like they are in a hurry to give replies because they have a lot of people they are trying to attend to and are trying to do so. This challenge is common with many casinos, not only this one. Agents on live chat are most times in a rush.

It is a plus to gamblers to have an active agent here that can offer detailed explanations.

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[Unsoldier]

..

Did you even read the last two posts before yours, or are you just spamming?

Doing Level 2 KYC just to pull out $11 doesn’t feel worth the hassle at all.

KYC is not because of $11, but because of the suspicion of violating the rules.
The user will be allowed to withdraw the amount he has on the account if he does not want to go through KYC.

even if regular support couldn’t explain it properly.

The user himself confirmed that he had received a clear explanation of what it was all about.

If you ever plan to use BetFury seriously again, you can always finish KYC later.

Considering that the KYC request has already been initiated, according to the rules of the casino, the user has a period of 30 days, after which it may happen that his account is permanently closed.

I expressed myself poorly What I meant was that it seems strange to require KYC for such a small amount. My bad English and the fact that I didn’t get enough sleep today probably played a role. Also, on the forum many people say they don’t want to go through KYC procedures in casinos because they’re worried about their privacy. I’ve read such comments many times, so I decided to support the user in case they don’t want to complete verification at the casino.

[Fivestar4everMVP]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I'm very sure it was not the intention of the customer agent behind the live chat to offer an explanation to you that wasn't clear enough. Sometimes I feel like they are in a hurry to give replies because they have a lot of people they are trying to attend to and are trying to do so. This challenge is common with many casinos, not only this one. Agents on live chat are most times in a rush.

It is a plus to gamblers to have an active agent here that can offer detailed explanations.

You are right for sure, for popular casinos like betfury, it's easy to understand that they might sometimes be having lots of customers to deal with in their customer support desk and if man power there isn't enough to handle the pressure from lots of customers wanting answers to their various queries, the one or two persons attending to the customer may in a rush give answers that is hard to understand or proffer solutions that's doesn't actually solve any thing.

Another barrier is language, some casinos hire customer support agents who are not really good with English, when issues requiring complex/deep explanation comes up, the customer support agent may have difficulties finding the right English words to use to explain to the customer's understanding.

[Zwei]

Honestly, I’d probably do the same in your place — either leave it there or just move on. If you ever plan to use BetFury seriously again, you can always finish KYC later.

same, but the good thing is that he can still get his balance even if he doesn't want to go thru KYC.

If the user decides that he does not want to go through KYC, he needs to send a request to withdraw the remaining funds on his account.

If you ever plan to use BetFury seriously again, you can always finish KYC later.

won't be possible because the account would be closed permanently after 30 days.
not sure if he can make a new one or not later, but he would definitely need to go thru KYC if that's allowed.

[Miles2006]

Just a crazy team but am still vouching for them to win the league but first they would need to win Manchester United side that looked unbeatable.

The first Arsenal game this season against Manchester United was not exactly an easy game for both teams; Arsenal somehow found a way to win the game still. They are both now more mature teams. I expect a tough game but Arsenal to still win. It will be hard to determine if Arsenal will be able to keep a clean sheet in that game?

Still under probability if Arsenal will be able to defeat United in order to maintain all three points, still considering what decision to make either bet Arsenal or united win definitely I’m not expecting a draw so it has to be a difficult decision. Arsenal playing at Emirates means they have higher chances winning considering home benefit compared to Old Trafford besides Arsenal defeated United at home although this is a really hard prediction to make, just hope I don’t end up with regrets choosing Arsenal though United odds seems higher which sounds as a big risk and same time not worth risking.

[serjent05]

KYC is not because of $11, but because of the suspicion of violating the rules.
The user will be allowed to withdraw the amount he has on the account if he does not want to go through KYC.

People don't like KYC as it relates to their privacy that is always matter. It's basic concern for personal privacy that needs to be protected at all cost if possible.

Regardless of whether people like KYC or not if the platform requires it, we want to use the platform service must comply to such a request.  If we don't want to comply with the KYC requirement, then we should stop using the platform services then, to avoid unnecessary experience in the future.

With a person who has an account used for a long time but suddenly has issues with KYC is very cautious so it's important to know reasons why. As it can affect the account in the future even the appeal succeeds this time so the user has very solid support request in order to know about reasons behind this KYC request.

Regulators often update their requirements for casinos.  Then the casino implements those updates.  I have seen many casinos start requiring players to undergo KYC procedure when they have not implemented such a requirement for years.